I called them asking for mold remediation services and they said they'd call me back and they never…read moregot back to me.

When our basement flooded, our insurer recommended Restoration 1. I called and they immediately…read morescheduled a team to come over. Jake, Anthony, and Tarin (sp?) were there about 1-2 hours later, which was pretty amazing considering how bad the recent storms had been. The team quickly moved the furniture, removed much of the water, and placed drying equipment in the house. Justin came over to assess the work the next day, which was a Saturday. Follow up was excellent. Restoration then had me work with Dan Weber on the reconstruction of the basement. This included reinstallation and some replacement of custom molding baseboards which were no longer available. Dan went far above and beyond to create a great solution. Then Jon & Jodie expertly reconstructed the finished work. The basement looks great and was done in a very reasonable amount of time. Thanks Restoration 1!

Good start - terrible follow-through!!…read more If our experience had ended with remediation, Paul Davis Restoration would have easily received 5 stars. After our dishwasher leaked on July 17 and caused damage in our home, the remediation team -- Kasey, Logan, Austin, and Eric -- were professional, communicative, and efficient from start to finish. They kept us informed every step of the way, handled the situation with care, and left the space clean when their work was complete. We were extremely satisfied with that portion of the process. Unfortunately, our experience changed significantly when we moved into reconstruction and a kitchen remodel. We were initially assigned a project manager who made repeated promises about timelines that were never met, and communication was extremely difficult. After months of little to no progress, we met a second project manager on October 10 who appeared knowledgeable, but was managing too many projects for consistent oversight. As a result, our project experienced repeated delays with minimal proactive communication. Our basement, which was also damaged, was eventually reconstructed and returned to its original condition. However, that work did not begin until after October 10, which was an unreasonable delay for restoration work. At the same time, our upstairs kitchen -- which was a full remodel -- saw no progress at all. From July 17 through January 9 -- nearly six months -- nothing had been done to rebuild the kitchen. On January 9, we terminated our contract with the kitchen still completely untouched. After termination, we took over as the general contractor ourselves and completed the kitchen in approximately six weeks. This made the lack of progress during the prior six months even more difficult to understand. We were also asked to turn over our insurance payment up front, which we later learned is generally not standard practice. After termination, we were told reimbursement would take 1-2 weeks, but it ultimately took three weeks to receive payment. While the remediation team did excellent work, the reconstruction and remodeling process was marked by significant delays, poor communication, and failure to meet stated timelines. Based on our experience, we would not recommend this company for reconstruction or remodeling services. The difference between the remediation experience and the reconstruction process was significant.

I personally do not recommend this company to anyone looking to restore damage to their house. We…read morehad unexpected flooding on August 17th. Paul Davis came out that week to help with the water damage and had to tear down our ceiling and rip apart some carpet, bathroom tiles, and some of our wood flooring. It is almost the end of October and they have still not come out to finish their reconstruction. My husband has reached out almost daily, including sending a message to the owner of the company. Now we are left with a torn apart bathroom (including damage to our cabinets that was done when the fans were placed by them), and ripped up carpet in our guest room and basement.

Worst company I have ever worked with. They were so slow that people thought we were rebuilding the…read morehouse ourselves. Took over 3 months to frame the house. When hiring a general contractor I did not anticipate having to pay 2 of the sub contractors out of pocket. Not only were they very slow, but left thousands of dollars in rework.

Worst company to ever deal with. My mother in laws house has been under contract since August of…read more2018 from a fire. Keep pulling the, what seems to be their only employee, of her house to take on other projects. The owners hire horrible subcontractors. None of them want to do any work. The roof took a month. They seem to keep moving money around because supplies take forever to get. My mother in law has needed some of her things that they are storing, and no 1 knew anything or were anything was. Also seems they can't keep workers. 3 supervisor during this time. This should have never taken this long. There was also about a 6 weeks that nothing nor anyone ever came to the house. The neighbors keep us very well informed. The current supervisor is great. This company should not be in business. Do NOT use this crappy company EVER.

Consistent tech treating properties with contracts. We have used this service for several years and…read morewe had an exceptionally bad experience in 2025. The technicians that came each time were different and did not know where they were supposed to spray. It was clearly highlighted on our contract but they said they didn't or couldn't see the paperwork. Absolutely unacceptable because that is how the company bases their charges. Be home when treatment is being applied.

Upon reading such positive reviews, I called for an initial appointment regarding a mice "spotting"…read morein my home! The receptionist on phone said they wouldn't have anyone in my area until 8 days from now! I was really disappointed that they would want an elderly woman to wait that long simply to save them money. It seems to me one would send someone asap and chalk the cost up to the price of doing business. Not to mention the payment you would receive for making the initial visit and further return calls that could be scheduled when in my area for the others. Both your company and myself could have been better off. Sadly this was not the expected result from my contact with this company.