Terrible. They will quote you a price for cleaning your rugs and then when you go to pick them up…read morethey charge you $200 more and never bothered to call to ask if you are willing to pay more. In addition they shrunk my wool rug probably by 2 inches. Not at all happy.

Marissa and Brandon sent their best technician to clean out carpets and stairs. I dont recall his…read morename, but he was very courteous and knowledgeable. He did an awesome job and offered some advice on carpet shampooing. We normally use our shampoo machine, however it doesn't clean like their steam clean machine He made certain to clean the trouble areas and stairs. I highly recommend Koda for all your floor cleaning needs.

I had this service for two years and the constant turnover required me to train someone every 3…read moremonths as there was no transition. The last deep clean (~$700 which left my home honestly less clean than before which is unreal) actually left more laundry than before and they actually pilled up dishes in my sink more than before. Horrible service and I cannot believe the ranking they have here. Attached are photos of their 'after service' with rotting food in dishes left along with dishes pilled up in the sink after a 'crew' and a deep clean. If I could give a zero star I would as they are horrible

My current cleaning tech is Sheiaa. I can't say enough about her promptness, reliability, efficient…read moreand effective service! My apartment is spotless and smells very fresh and clean after her visits. Sheiaa is both friendly as well as professional at all times. I so appreciate her help and the responsiveness of the Sparkle & Shine team! Very reasonable rates!

She did a great job on a very difficult move out cleaning. She was thorough and the results…read moreexceeded our expectations. Will definitely hire again!

Have used them for business cleaning. Just had them deep clean condo and did wonderful job…read more Professional and detail oriented.

Mary's Cleaning Service cleaned my home for a little under 6 months. During that time, the quality…read moreof their work slowly declined. They are paid to complete the job rather than per hour, so they began rushing the job cutting their cleaning time from 3 hours to 1.5 hours. The last time they came to my home, I noticed they missed a number of things - it was as if they had only done half the job. The trash wasn't taken out, the sink wasn't cleaned, they didn't vacuum the rug, and the bathroom was clearly rushed as all the corners of the floor had dust and the toilet was not cleaned. I sent Mary a professional text asking if there was a way we could remedy the situation. She replied with a very confrontational message that they are going to occasionally miss things, and that I'm welcome to find someone else if that doesn't work for me. I didn't know what to say in reply so I didn't reply, and she NEVER CAME BACK TO MY HOME! They also never showed up when they said they were going to. If she said she would be here around 1:30, she would show up at 12:00 or 12:30 which made it really hard to plan for. After she sent that text message, she completely skipped our next appointment, and now it's been a few months and I haven't seen her since. I'm completely shocked by this lack of customer service and the poor quality of their work in the end.

I highly recommend Cooks Spotless Cleaning Service. The monthly cleaning of my condo by Quazaay…read moreCook has been excellent. He goes above and beyond what I expected from a cleaning service. Quazaay excels not only in the services he offers but also in his communications with me. He is very professional, personal, reliable and flexible. I highly recommend him!

Relaible. Professional. Personable! They have done work for us at multiple residences and they are…read moresimply wonderful! Don't hesitate to book these folks!

Not friendly on the phone. Very unprofessional. Cleaning service is unreliable. Stay away!read more

Magnificent!!! Let me start off by assuring you, looking elsewhere is a waste of time. Nancy and…read moreher team are not only the best at what they do (literally scrubbing on hands and knees to get dirt and grime out of every crevice), they are professional and kind and trustworthy. Here's my story and how I came to know them as my angels... You know when you look both ways to cross the street, then get hit by an airplane? That's what my life was like when I made the decision to hire Nancy and her team. I was about to move into my new apartment in Grand Rapids and had all my ducks lined in a row. But alas,... life happened... I stopped by the new apartment one day before move in and it was not cleaned after a three year stay from previous tenants. I decided to clean it myself over night. Two hours in I dropped to my knees in tears because I was disgusted and exhausted and angry at how filthy it actually was. I couldn't do this alone. This apartment needed a deep clean and more than my two hands. The next day, I made arrangements to stay in a hotel and called Nancy. She graciously fit me into her schedule at the end of the week (HINT: you need to book her weeks in advance. Her compassion for people(me) and my situation took over and she moved her schedule around to fit me in. #angel) The day comes and she was also surprised at how bad this apartment was. It took her team of three a total of 4 hours to clean my average sized one bedroom apartment. That's 12 HOURS of cleaning!!! She even cut me a small discount despite her having to reschedule other clients and because she felt so bad about my situation. She said that that apartment was her DIRTIEST JOB EVER. Needless to say,... my apartment is now impeccable. It is SO clean. The service and kindness I received from Nancy is unforgettable. She prioritized me. She made me feel like her family, not like a client. She truly cared for my well-being. And as I previously said, the apartment now has white doors and trim again, shiney clean floors, grime- free bathroom and kitchen. I could go on... I am forever grateful for Nancy and I WILL be a returning customer. ***attached are before and afters and some more afters!!!***

Very professional and thorough. No complaints what so ever. I definitely recommend and will be…read moreusing them again :)

I can't say enough about how incredibly professional and talented Ashley is! She had her work cut…read moreout for her with my old cabinets and dirty oven, but she made them sparkle! It was so much fun to go from room to room and see the huge difference she'd made. There's no feeling like coming home to a beautifully cleaned house. Our company from out of town even came in a couple days early and she worked around them and was incredibly accommodating. Her prices, availability and skills can't be beat! If you're looking for a one time deep clean or even regular cleaning; look no further, Ashley is the best!

This is a terrific cleaning service. Haley was very responsive when I reached out online, sent…read morereminder emails, arrived promptly and is a very pleasant and hardworking person. In short order, she was able to make our home sparkle after a houseful of family visitors, including young children who left crumbs on the floor and smudge marks on windows and doors. Also, she uses earth-friendly materials for cleaning, which is important to me. I highly recommend this cleaning service.