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    Entourage Property Management

    2.2 (157 reviews)

    Services - Entourage Property Management

    Property management

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    Rats!!!! And other tenants have had the same issue
    Beaautiful J.

    Rat infested apartments, crooked property management. Keep looking and runnnnn the other way. Trust you will regret it. I was a perfect tenant. These people are unethical. Stay away you've been warned!!!!!

    This is how the property at 2222 E 6th St Long Beach Ca 90804 is kept

    If I could give this propetry management company zero stars I would. They are the worst. They non responsive and could care less about the upkeep off their property and units being managed at 2222 E 6th St Long Beach Ca 90804. The building has termites, it's extremely dirty, has homeless encampments out in front and inside of the laundry room of the building. They only care about collecting the monthly rent. This is what tenants are paying over $2000 for per month! The health department needs to step in and shut them down.

    Before, the cracked door frame from the impact of the break-in
    Bayleef B.

    My apartment in Long Beach was broken into several days ago and still no one has come to fix the door frame. We were told someone would be out to fix it the next day, but no one came. When they called me back, they informed me that because of the fires in California that their repairmen were busy and couldn't come until Monday. Okay, so your repairmen are busy putting out fires that are 85 miles away from me and that has to do with my situation how? Horrible deflection of the issue which is their gross inability to fix an emergency maintenance request. The door frame is completely split and the locking mechanisms in the frame were kicked out or are broken now, but because the door isn't damaged it's "not an emergency". They are required by California law to maintain an operable deadbolt in the entry doorway or else a rental unit is uninhabitable and they are refusing to send someone out sooner. They have the money to hire another repairmen/contractor, but they won't. Not only that, but our deadbolt is a double cylinder (you need a key to unlock it or lock it from the INSIDE!), which is a fire and safety hazard! I'm going to be contacting the city because I'm sure even just the inoperable deadbolt is a housing violat Incompetent, uncaring, unprofessional slum lords. Update 8/9/20: yesterday, someone came and "fixed" the locks and frame. In the the before and after pics you can see the damage to the frame and that they "repaired" it by painting over the cracks and glueing them together? Then they drilled new mechanisms into the damaged frame. I've shown these pictures to friends who are architects and civil engineers (meaning that they are very familiar with building code and structural hazards) and they unanimously agreed that this is still unsafe. On Friday the woman I spoke to on the phone told me a contractor would be out at noon on Monday to work on the frame and they better because THE FRAME IS NOT FIXED, THEY PUT LOCKS INTO A DAMAGED FRAME. The damage even extends to the exterior wall on the building beside the door (3rd picture). Although I'm happy some action was taken, there needs to be serious follow through in their end. One again, I was told a contractor will be at the apartment on Monday at noon so we'll see what happens.

    So after reading the reviews here, I see why I am having so many problems getting ahold of anyone and getting anything done. I spoke to the person listed on the property yesterday and she insisted that I watch a video, prior to setting up a showing. I asked if the multiple photos were not accurate and she said, "No they are very accurate but you still need to watch the tour video before I can schedule a showing." Um...ok? I hung up with her and immediately sent my email address to receive the link to the tour video. Now here I am almost 24 hours later, 3 calls and numerous text messages later and still no video and not even a response to my text messages. I tried calling their offices and every extension that you select takes you to a voicemail. If the photos were accurate, my plan was to hand her a deposit check and 1st-month rent on the spot, but I guess that is not happening now. Yeah, based off of this and now the reviews that I have read are an indication of how they do business, well then, No thank you! I will find another property company to rent from. I am going to try to track down the owner through public records and make sure he/she/they know what a horrible job this company is doing for them and how much money they are likely costing them by not finding good renters or really any renters.

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    5 years ago

    Very poor customer service, they never come by the building and they let it become trashed.

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    4 years ago

    They're whack! Their units are mice and roach infested and are unresponsive. "You know apartment living....". Don't do it!! Save yourself!

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    Ask the Community - Entourage Property Management

    Review Highlights - Entourage Property Management

    Larry helped me a lot with getting into my unit, never had to re-schedule any meetings.

    Mentioned in 9 reviews

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    Palazzo Realty - This was supposedly after a deep clean

    Palazzo Realty

    (48 reviews)

    Used this company because a friend referred us to them. Despite the low rating on Yelp, we decided…read moreto give it a go. My biggest regret is allowing Palazzo to manage our property. Communication is slow--expect a response in 3-4 business days, and that's if you decide to blow up all their phones, which is not acceptable when your home is vacant, you're trying to prepare it for new prospective tenants, and they should be the ones supplying the vendors to come out and clean. Speaking of vendors, their cleaning company did an ATROCIOUS job of "professionally cleaning" our home and when Wendy did the final walkthrough with us and noticed how disgusting the home still looked she chalked it up to the fact that "they don't charge that much." That is no excuse whatsoever to charge $300 for a terrible job because like Eppie put it "[her] seven-year-old daughter could've done a better job." While they offered to ask their person Lazaro to come back and clean the place again for free, they didn't care to follow up with him or me, so my mother had to go and clean the mess the tenants left behind. Once we realized their communication delays were extremely significant, we decide to contract our own vendors because we couldn't trust them to do so even though they were charging us $225 monthly....for what? I'm not really even sure because our last month with them once the tenants moved out was brutal with their incompetence. They simply took note of things that needed to get done and took 4 days to get back to us on anything, hence the reason we had to pick out our own vendors. One piece of advice to anybody who wants to hire them or has already hired them: once you realize what a huge mistake you made, be sure to email them 30 days from the date you plan to fire them or they'll let you know two days before the new month that you had to give your notice via email, charge the $225, and not do a SINGLE thing for you that entire month they charged. So incredibly thankful we no longer have to deal with them. This was a huge mistake and I take full responsibility for not trusting the reviews on here.

    This is one of the places they manage,the trash hasn't been taken out for 5 weeks,when I took it…read moreout for the people in this apartment. It is so gross,it smells like something died

    Real Property Management Southland - Real Property Management at a property owner tradeshow.

    Real Property Management Southland

    (82 reviews)

    Im sorry to say that this property management is taking advantage of anyone who rents in their…read moremanagement, portal use to make payment will charge you, even you have a rental insurance. Very slow when you complain or maintenance repair, vendors are not willing to cooperate with your time or convenience, i have to monitor every single request due to will noted completed, rent is too high for one bedroom, busy street N Lakewood Blvd. No issue before from previous property management, tenants are responsible to pay service for trash, check your utility bills..place is not well isolated. You could hear everything inside your unit, specially the speeding cars. Very HOT during summer time you need 2 AC to feel comfortable, one in the bedroom and one in living room, Not enough HOT water pressure at the laundry room, will ruined your clothes. Called SCE stated its pipe is pour, Been renting for a year and it's been a nightmare,. They will charge you arm and leg when you moved out, you will end up nothing to get to refund your deposit, they will charged you minor scratches on baseboard..discoloration of paint..Never late on rent. Awful!!!! Taking advantage of a good tenants.

    DO NOT RENT FROM !!!!! Real Property Management was a frustrating experience from move in to move…read moreout. When we moved in, the house was visibly dirty and not move in ready. There were dirty walls, holes in the walls, hair in the bathtub, and even food left in the fridge. One closet smelled strongly like cat urine. I reported all of this right away and was basically told to just leave it in the same condition when we moved out. They did nothing to fix the issues. Fast forward to move out, and now the owner is trying to charge us $1,350 for cleaning and painting, even though the place was not clean or freshly painted when we moved in and the wall issues were already there. What's worse is Real Property Management has not been helpful in resolving it and won't provide the owner's contact information, saying they're selling the house. That doesn't help tenants trying to dispute charges fairly. They also charge a $41 monthly fee for air filters that they only send you after you file a maintenance claim for. The only bright spot is Kelly on the phone, who has been kind and pleasant. Unfortunately, everyone else I dealt with was not helpful and made everything feel like a hassle. Maintenance was also a headache. Our built in microwave didn't work when we moved in and they initially refused to fix it. I said I wasn't going to be responsible for it and would choose the cheapest replacement myself, and suddenly they were able to send someone out quickly. That kind of back and forth is not professional. To top it off, the owner was supposed to remove a bed before we moved in and never did. We ended up having to disassemble and remove it ourselves. This was a hassle during moving day. We lived there over two years and it was constant problems. I would NEVER rent through them again.

    Entourage Property Management - propertymgmt - Updated May 2026

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