The person I dealt with, Katelyn, was rude, dismissive, and belligerent. When she said she'd try…read moreto reach me by phone & couldn't (hmm?), she asked if it was HER fault my phone wasn't working. Her response to my question, "Did you try emailing me?" was a hostile " No!" She then went on to threaten my repairs would not be done if I continued with MY tone! I think Katelyn needs some love & kindness in her life so she can then go ahead & pay it forward. I wouldn't leave my car at Marcel's if they were the last car repair shop on Earth!

I had a small cut on my Porsche, I took the car to Marcel's for a Quote for the insurance company…read more It was the worst decisions I made, they did a terrible paint job, which they did three (3) times. Also they never fixed the door properly. They say if you can't say anything nice then don't. But I would suggest that you do your homework and really get a few quotes. I would never go back to this company again.

Booked a 3 day rental online and was quoted $334. The actual price was $500. Had abiur 3 extra…read morefees not specified when I booked. The only thing I asked for was an extra driver which was an additional $45. Checking in at the counter for pick up was also confusing as I was quoted 3 different prices with varying deposits depending on which card I used. No explanation of fees or add ons. I declined any extra coverage. I have never had this happen with a rental with any company before and will NEVER rent a car through Hertz again.

Staff at Detroit rental for Hertz is rude and incompetent. At the counter they asked me to call…read morehertz while I'm at the hertz counter. They are the worst people I've seen ever before. This was at Christmas and they tried to cancel my order even though I pre paid it. They are terrible and I hope they never have to get any service anywhere because of the way they treat disabled people.

Rating '0'. I called the local Ann Arbor, MI number to rent…read morea car, got caught in the phone tree. Finally spoke with a person at a call center. Gave the person all my information, name, address, phone, email, DL number, expiration date, etc., was told there was a car confirmed for me at my local Enterprise location, all I had to do was respond to the email on the way. After 15 minutes, no email. I finally managed to speak with a person at the Ann Arbor location who told me they had no cars of any size. Go to someone else.

Horrible. They are always closed and have no cars to rent even though they accept your payment…read moreonline.

Line to line no employee to help anyone. Waited for more than 30 min. Employee don't give a damd…read moreabout anyone

Be very careful if renting a car from Budget (best bet is DON'T rent from Budget but that is your…read morecall). I have rented cars from this location several times and it has gotten progressively worse. This last time will be my last time. They do not have any people skills and customer service is non existent. I always buy the Loss/Damage insurance for peace of mind that what ever happens I don't have to worry (like someone dinging your door in a parking lot) They try to up sell you on other insurance not in a salesman hey you need this kind of way but more of a strong arm, if you don't buy it and something happens I am charging you the maximum for repair. I guess you could say they try to sell it to you in a threatening tone. When I returned the car two gentlemen came and got on their hands and knees and started to inspect the rims and around the wheel wells for chips or scratches and pointed out MINUTE marks no one would EVER see when checking the car during a torrential downpour when I picked it up. I reminded them I had "the insurance" and instead of just saying ok your covered they said there were going to take it "back to the shop" for further inspection and I would be charged if they found something that was not covered (like glass apparently) They now have a 250 dollar cleaning fee also if it is returned dirtier than they think is reasonable. Their call, not yours. The same fellows also own the Avis franchise at the Windsor Airport so I would also avoid that one too. In other locations that I have rented from Budget they have been great and hassle free. In this case the parent company really should investigate this company operating their franchise because they are really doing a disservice to an otherwise decent company

Less than 1... Attempting to get a rental after being in an…read moreaccident. 6 calls later and they hung up on me. Half of the staff can't understand English. Call center working for who knows how manufacturers other companies. Rental locations closed while I'm on the phone making the reservation due to inability to understand me. Only location left is an airport that won't take insurance claims. Then try to put me over to Budget rental and charge cash. What a farce. Last customer service rep hung up on me...

I was late for my appointment because of them! I booked reservations and I went for pick up with a…read moretaxi where they told me nothing is available no cars ! I had to call a taxi again because they don't have parking for costumers! Poor customer services!

My company had rented from this place many times, thru our travel agent - we will stop using them…read morein the future for several reasons, including: * Asked for a mid-size car, they gave me a Ford Focus and had nothing else available * They limit the speed the car can travel and they limit the volume of the radio - I bought an Ipod and could barely hear it. * They insist you gas up the car just before you drop it off, check the receipt and make you wait until they inspect the car to get a receipt. It takes 30 minutes to return the car. Even worst: I had a trip to Toronto - didn't make it pass Tilbury when the car blew smoke into the interior of the car when you had the fan on to heat the car. Had to turn around and return it. They offered nothing in return and they billed me for the gas for the car I returned. I complained to the National Head Office - they gave me some coupons which this place refuses to accept. Avoid this rental place and any other owned by Degraw.

I will never rent a car car again from these scammers, as far as I'm concerned they ripped me off…read morefor a whole day rental. I was told it would be ok to bring the car back at 2:30pm so I did and they said I was 1/2 an hour late and charged me for a whole day. When I complained, they couldn't care less. Great customer service! I will tell everyone I can because I am not the only one this has happened to.

The shuttle driver had the customer service skills of a rock. Stopped for me, the back door stuck…read moreclosed, he walked out passed me not saying a word, opened the doors and walked past me again, no 'hello' 'hi' 'welcome'. I had said hello and was met with this seemingly bothered soul. As we disembarked one rider said thank you and nothing from Mister Friendly. I exited at our stop, Alamo, and said 'thank you' and nothing. This guy definitely needs an attitude adjustment or take a job in an empty warehouse somewhere.