The only reason there are two stars is because the staff was nice…read more The car was a piece of crap. It hadn't been cleaned well, it didn't smell good and it was way out of alignment. Hertz is definitely not the quality it used to be. I will not be using hertz again.

Booked a 3 day rental online and was quoted $334. The actual price was $500. Had abiur 3 extra…read morefees not specified when I booked. The only thing I asked for was an extra driver which was an additional $45. Checking in at the counter for pick up was also confusing as I was quoted 3 different prices with varying deposits depending on which card I used. No explanation of fees or add ons. I declined any extra coverage. I have never had this happen with a rental with any company before and will NEVER rent a car through Hertz again.

After several cancellations from my end, I finally was able to travel last week. They picked me…read moreup, had to wait a little bit for the car to be returned and sanitized, not long in A/C comfort, snappy little Elantra, loved it. Tianna explained they put a $300 hold on my credit card (gone as soon as I returned the car), quoted me the exact cost, had it for a week, didn't require a lot of gas, drove me home when I dropped off the car. No hassles, all staff especially Tianna very pleasant and helpful, and a dandy car. I formerly always used Enterprise on Laird in Toronto, but now living in Windsor, these folks are now my go-to car rental people.

Less than 1... Attempting to get a rental after being in an…read moreaccident. 6 calls later and they hung up on me. Half of the staff can't understand English. Call center working for who knows how manufacturers other companies. Rental locations closed while I'm on the phone making the reservation due to inability to understand me. Only location left is an airport that won't take insurance claims. Then try to put me over to Budget rental and charge cash. What a farce. Last customer service rep hung up on me...

Me and my fiancé Rented slingshots several of times and will be back many more times. They are very…read moreprofessional, and helpful, and fast. I would recommend everyone to this location if I could.

From the owner: Our mission is to provide an experience that makes your Exotic driving dreams come true. You can't…read moreget that by renting a slow sedan. Get ready to ride in style and book your Polaris Slingshot rental now! Call 313-888-2883 to get started.

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

I have generally had a good experience with Zipcar but I will write some tips to help people avoid…read moreany trouble: Before you make a reservation: -The reservation costs the same if it's 8 to 24 hours. If you're going to be out more than 5 hours, just spend a little more and rent for the whole day. I got burned once because a concert in Pontiac started late and I had to miss most of the concert because I had to drive back to return the car on time. I should have just taken it out for 24 hours. -Know EXACTLY where the car is parked ahead of time. Use Google Streetview or something to find out. If this is your first time renting from this location, arrive 10 MINUTES EARLY so you can properly locate the vehicle. -Print out the Zipcar Accident Repot Form found here http://www.zipcar.com/images/membercenter/help/pdfs/zipcar_incident_report.pdf and bring a pen with you. If you get in an accident you want to be able to record the information right away. -If your phone doesn't have a camera, bring a camera with you on every Zipcar reservation. In case of an accident you want to be able to photograph the scene especially if it's not your fault. Before you swipe your card to get in -Arrive at your car about 2 minutes before the reservation begins so you have time to do these steps (provided that you know exactly where the car is parked). -Check for damage. -Check to make sure the license plate is intact with valid registration tags. (See Sophia G's review) Before you start the car: -Perform a complete search of the car for any contraband. You have no idea who rented the car just before you. You don't want to be pulled over, give consent to a search to the police to find illegal substances in the car that don't belong to you. -Make sure the zipcard gas card is in the driver's sun visor. You don't want to find out at the gas station that you need to use your own credit card because the gas card is missing. Before you drive off any significant distance: -Make sure the electronic components work, like check the radio, check the power windows and check the seat adjustments. -Make sure the gas tank is at least 1/4 full. -If you plan on driving near or above 180 miles, write down the odometer reading. When you return the car you want to know exactly how many miles you were driving so that you potentially don't get cheated. -While pulling out and driving make sure the car isn't making any terrible noises. If it is, RETURN IT IMMEDIATELY AND CALL ZIP CAR. I rented a Zipcar once that made these terrible noises. It didn't sound so bad at first but got worse and worse and my car broke down on the interstate! Luckily I was able to get a taxi and Zipcar refunded my taxi expense. If you follow the above steps you may avoid many of the problems people have reported with Zipcar. After one year of membership I think my second year will be much better because I will avoid running into these kinds of problems and will know how to deal with them.

they over charge automatically over half the time the ap does work and or they just add extra time…read morewithout user knowing or adding it by themselves

Michele was fantastic. Friendly and upbeat customer service. Would go back for sureread more

Bryce is a fantastic Branch Rental Manager. He updated me on status of my rental and did check in…read morewith me. He was dedicated in keeping my account in order and was good customer service representative! Thank you.

We rented a car from Sixt feeling the rate was good. The car had a dent upon pick-up and several…read morewindshield chips almost looking like it was shot at. We took the car as it wasn't a big deal to us. We returned the car with no apparent issues only to receive a large bill charging us for the pre-existing damage. I have emailed Sixt with pictures of the windshield chips and dent with no response ever. I have also had the phone run around on multiple occasions. I have since read about them and have found out this has been an issue or many others resulting in a prior class action lawsuit. Rent from anyone but Sixt.

I would NOT recommend renting a car from Sixt. We have rented from Sixt in Croatia and Portugal…read moreand been satisfied but recently we rented a car in Milan Italy. The reservation was from Milan to Venice. Our plan was to drive to Lake Como and then to the Dolomites and return the vehicle in Venice. It took a long time to pick up the car in Milan but once rented everything went smoothly until we got a flat tire in Menaggio on Lake Como. We were to be in the area from Sunday thru Wednesday. The flat happened on Monday AM. We notified Sixt of the flat. They offered to send someone to change the tire to the spare. Unfortunately it was not a full tire but only a temp that you are not to drive on long distance. There was some discussion about turning the car in at Lugano, but they couldn't confirm a car. They would assure us that they would call us with a plan but never did. When we called them and they assured us that the issue would be marked URGENT and call within 24 hours. (NOT very urgent). Actually they never called..... We went and tried to change the tire ourselves, when we discovered the inflator was not in the vehicile. ONLY the spare tire. Fortunately a local man stopped and was able to inflate the spare, go with my son to a local business, where the tire was repaired and we were able to complete our trip, through the mountains of northern Italy and on to Venice. NOT RESPONSIVE TO OUR SITUATION - NEVER CALLED BACK. VEHICLE WAS NOT PROPERLY MAINTAINED AND PROPERLY STOCKED. We lost a full morning of our vacation but were able to safely complete our trip despite the service or lack thereof from SIXT. VERY DISAPPOINTED IN SIXT!!

Line to line no employee to help anyone. Waited for more than 30 min. Employee don't give a damd…read moreabout anyone

Be very careful if renting a car from Budget (best bet is DON'T rent from Budget but that is your…read morecall). I have rented cars from this location several times and it has gotten progressively worse. This last time will be my last time. They do not have any people skills and customer service is non existent. I always buy the Loss/Damage insurance for peace of mind that what ever happens I don't have to worry (like someone dinging your door in a parking lot) They try to up sell you on other insurance not in a salesman hey you need this kind of way but more of a strong arm, if you don't buy it and something happens I am charging you the maximum for repair. I guess you could say they try to sell it to you in a threatening tone. When I returned the car two gentlemen came and got on their hands and knees and started to inspect the rims and around the wheel wells for chips or scratches and pointed out MINUTE marks no one would EVER see when checking the car during a torrential downpour when I picked it up. I reminded them I had "the insurance" and instead of just saying ok your covered they said there were going to take it "back to the shop" for further inspection and I would be charged if they found something that was not covered (like glass apparently) They now have a 250 dollar cleaning fee also if it is returned dirtier than they think is reasonable. Their call, not yours. The same fellows also own the Avis franchise at the Windsor Airport so I would also avoid that one too. In other locations that I have rented from Budget they have been great and hassle free. In this case the parent company really should investigate this company operating their franchise because they are really doing a disservice to an otherwise decent company

I want to recognize Josh at the Enterprise location on 330 Lucas Dr in Detroit, MI for his…read moreoutstanding service. When we picked up our rental, the car was missing windshield washer fluid, the wiper blades needed replacing, and the vehicle required a more thorough cleaning given its luxury class. We raised these concerns, and Josh stepped in to make things right. Josh listened closely to our concerns when we turned the car in, showed genuine understanding, and worked to find a resolution that left us satisfied. His attentiveness and care turned a frustrating experience into a positive one. He restored my faith in Enterprise and earned my continued business. I encourage management to recognize this level of service, since this is exactly what keeps customers coming back. Josh deserves a raise and a bonus for the example he sets. His approach reflects the kind of customer care every Enterprise location should strive for.

I had a rental car reservation at Detroit Metropolitan Airport but decided not to pick up the…read morevehicle when I initially landed. I headed to my hotel in downtown Detroit first and spent a couple of days exploring the city before returning to the airport to pick up my rental car when I actually needed it. The rental car location at DTW was about 22 miles from my downtown Detroit hotel, so I did have to make the trip back out toward the airport. Thankfully, I already had a reservation and was able to get the vehicle I requested without any issues. The check-in process was quick and easy, and returning the vehicle was just as seamless. I appreciated not having to deal with any unnecessary delays or complications on either end of the rental. Overall, everything went smoothly from pickup to return. Even though I had to travel back to the airport from downtown Detroit to get the car, the straightforward process made it a positive rental experience.