Tuesday was chaotic. They did not have the car reserved 4 days prior. But Enterprise has a NEW…read moremanager & they are STILL improving. Things went much smoother 4 days later. What really stands out is that they genuinely CARE and will bend over backwards to make you happy. All you have to do is voice your concerns and they will take care of you. Tip: Call (248) 435-6333 and press * to get directly connected to the assistant manager Michel Alfarah.

Well I was a bit aghast on how a friend of our family was not able to easily pay for her rental…read morecar... Luckily my wife could offer to pay with her credit card, as our guest didn't have one, nor came with enough cash... However my wife, who isn't going to drive the car, still got charged a $15 fee I think could have been easily waived... Although this got peacefully solved towards the end, the salesperson didn't seem to notice nor act more forgiving, as much as storming away and not thanking us more directly and sincerely... Only looked away, at least adding a "ma'am" but towards my wife but not although the situation got calmly refused, not me... Lesson learned: be prepared with a credit and in my case, just handle with more finesse, although I did my best to keep the peace, with our friend who seemed to be losing her cool... Thanks! -- Dave

At the last minute I rented a car at this Troy location to get the DTW rather than have my sister…read moredrive us to the airport & return in rush hour traffic. Online reservation via kayak for a 2pm -4pm rental for $12.07 plus the cost of .6 gallon of gas purchased across the street from the airport rental car return. Jay at the Troy location was great, fast rental, indicated my husband could drive for no additional charge, & we were I UT of there in 3 minutes after checking the car for dings (none). Only oops was this location is a joint Avis/Budget & you need to return to right airport lot. (Rental contract was in a Budget jacket). No problem with the return at Budget. Would definitely rent again.

Busy location, but good customer service. I just had to drop my car off here after a one-way rental…read morefrom Chicago. The Mazda I rented was great. I did hear one customer complain that Avis wouldn't wipe snow and ice off the windows, but I do think that's a little above and beyond. IT would be nice, but never done for me during my many trips to North Dakota

If I could give 0 stars I would. DO NOT rent from here...worst car rental experience EVER!! I…read morereserved a car to drive from Michigan to Wisconsin round trip. I made the reservation almost a week ahead of time and the reservation was for a full size car. I went to pick up my car after work at 5:30 and the car they give me is horrendous. The guy tries to pass off a Nissan Sentra as a full size car when I'm expecting a Malibu or similar. Ok whatever, I must have a car because mine is a lease and I can't put these road trip miles on mine. So we take the car, and it is awful!! Smells terrible like a mix of cigarettes and cleaner, the left blinker doesn't work, and the brakes squeak every time they're used. Now I just dont even feel safe taking this car on a 450 mile trip. (By the way, I asked someone who I know that used to work at Hertz who tells me that this Sentra is a mid-size car, NOT full size. So now we've been lied to in addition to not getting what was reserved.) The guy tells us to call in the morning before we leave and he should have some better returns that he can swap for us. At this point it's 6pm and all other local rental companies are closed for the day. So we do what he says. Next morning, NOPE, no new cars. So now we are completely screwed, mad, and late. Instead of leaving at 9am as planned, we have him void the rental and we rushed over to Enterprise. Do yourselves a favor and go to Enterprise. It's literally 5 minutes from this Hertz and a 100% better experience. We were helped quickly, got a brand new Charger, and paid $100 less. I will never go through Hertz again.

Worst customer service I've ever had. First, nobody was there and there was just a sign saying to…read morecall the number (which was apparently an employee's cell phone). I then wait 5-10 minites for her to get back with her co-worker. Neither greet me and each go into their own offices. Then the woman pointed and said, "He can help you." So I walk into the man's office who doesn't even acknowledge me. I told him that she had sent me in there and he responded that the woman will need to help me. So I go back to her and she sighs. Then they argue through the wall over who has to help me. Finally, she agrees to help me. I ask if it will be much longer and she shrugged and walked out of the room for several minutes. When she returned, she was yelling through the wall again talking about my car because they didn't have a fullsize, which I reserved. I finally got so fed up that I walked out.

They dont tell you till they have your money. Oh sorry, the car you requested is not available for…read moreone way. I wanted the Camry, they gave me a Mitsubishi suv. Which i did not want. I wanted a sedan .

Not Customer focused. I brought the car back clean, gassed to the brim and the attendant admonished…read moreme for some white hairs in the back seat that came off my colleagues fur collar. Said she would 'let it go this time', but in the future I'd be charged extra for the 'vacuuming cost'. The Attendant lacked service industry attitude and customer focus, to say the least! She was also unfriendly and strictly matter-of-fact when I picked up the car. Note that I rent cars often on business and am always treated courteously. If you're renting a car in this area I strongly recommend you use the Avis Rent-A-Car on Rochester road, owned by two Somali brothers. They're courteous, friendly and always treat me great. I will NEVER go back to the Oakland Mall Avis service, trust me!

Absolutely the biggest shit show you will ever walk into. Bring your patience and be prepared to…read moretolerate terrible service at a snails pace . Do not bother telling the manager your frustrated, they will just tell you they have a headache and have been up since 3am. Good luck.

Do not rent from here. $125 rental they've charged $800 and never contacted me back after a no…read morefault accident. Left me stranded 3 hours in the snow after saying they'd have a tow truck and replacement vehicle sent. NEVER HEARD FROM THEM AFTER CALLING SEVERAL DAYS. Then they charged my card 4x the amount two weeks later. It's been 3 weeks and the manager called me back, saying he'd refund the erroneous charges as he didn't know anything about the accident! This is after leaving SEVERAL messages and calls. He NEVER called me back and did not refund the charges! I was placed on hold EVERY time I called and was not answered. My card was charged AGAIN last night! I've had to go through my credit card company and am considering legal action. This is NOT a legitimate place of business!

Why did they close they did the best wash I was one of the first ones that came when it reopenedread more

Great affordable pricing for the same good quality services compared to other locations charging 2x…read morethan this area. I got the middle option, $9 for a wash that came with underbody clean! Cleaned my car very well. Amazing place, will be a regular visitor for this place now. Cleaned very thoroughly and dried very well.

It was difficult selecting a car rental place in the Metro Area, given that most of the Yelp…read morereviews are fakes/shills by those faceless accounts. So here is an actual review... From what I found online, it was cheaper to rent farther away from the airport. If you're staying in the Birmingham or Royal Oak area, this Budget lot is very easy to reach. The lot is small and they don't have a heck of a lot of cars. But this probably helped me to get upgraded. The rental process is pain-free if you prepay online. The fellow behind the counter was friendly. It took all of 5 minutes, and I was cruising the hell away from Birmingham in a nice car, with the weird radio presets from the last renter. The car itself drove well, but there was an alert for an oil change - so I don't know if they keep exactly up to date with all of the maintenance. Like every other rental place, there is a huge fee if you don't return the car with a full tank of gas - something like $9 per gallon. However, there is a Mobile station literally right across the street, so there's no excuse to not return it full. Returning the car was as easy as picking it up. They take a quick look at the fuel gauge, and then you're off. They keep very limited hours on the weekend, however, and if you return your car late, they will charge you for a whole additional day. All in all, I wouldn't hesitate to rent from this Budget again.

I rented a car from the Birmingham, Michigan Budget on the Sunday before Labor Day. The man who…read morechecked me in couldn't have been nicer. He was alone on and it was busy, but nonetheless was cheerful and helpful. However he gave me a car with no wiper fluid and on a 600+ mile drive, the windshield looked like a murder scene (insects splattered all over), and I needed that fluid! That's got to be car rental 101: fill all fluids. Then the $12.99 EZpass option I paid for didn't work on the Ohio Turnpike. And the car had a USB charger only. I have a new iPhone so I had to run last minute to the Apple Store to buy an adaptor. Why have outmoded cars? This one had over 40k miles on it. When I returned the car there was another man (no, he was a too cool for school dude) working at the counter with zero interest in giving me any concessions on price for the substandard experience. I delineated all the issues and he said, "You've got to call customer service." I said, "when I rent at Enterprise and something is wrong, they offer a price alteration" to which he said, "then go to Enterprise." WOW! Great customer service. I was determined to report him and asked his name, which was supposedly Tyler (which I still don't believe) because at first he refused to give me his name, instead saying: "it's whatever you want it to be." I now am dealing with corporate and am unsure how I will fare, but there I had bad luck too. My customer service rep wouldn't give me a measly day's rental refund for around $125 (on a $990 rental). I thought a free day was a reasonable request, but she started yelling over me, refusing to connect me with a supervisor. It was so awful that I actually had to hang up on this raging woman in some foreign country and start over. The takeaway: Budget is an utter nightmare. THIS Budget is poorly run, understaffed, the cars are very old and not well-maintained or cleaned. The staff is uneven from sweet to surly. DO NOT GO THERE, or do so at your own risk. And if you see Tyler, run away!!!