I had a bad experience with this agency when I first arrived. Long lines, employees who didn't…read morecare, etc. But when I returned the car, the individual who helped me was so kind and easy to work with that I am amending my review.

I had a horrible experience and I would not recommend this location…read more I booked my reservation on May 1, 2026, but when I arrived, I had to wait in line for over an hour. After finally reaching the counter, I was told there were no cars available and that my only option was to take a truck. As my partner and I were trying to decide what to do, the manager assisting us, Ahmen A., told us to "hurry up" because other people were waiting in line. That was incredibly frustrating, especially after we had already waited more than an hour ourselves. At no point did I feel respected or valued as a customer. Reserving a vehicle weeks in advance should mean something, and the way this situation was handled was unprofessional and dismissive. I will never book with this location again and would not recommend it to others.

I had to go through the Better Business Bureau...... My…read morecomplaint was that the Avis attendant at the rental site is effectively not supported by their employer. They had to scrounge up a vehicle due to low inventory (not the location's fault) but told me I was entitled to a refund as a result. That's where the problem started. I'm now going through my credit card to argue the issue. Below is my rejection of what the Avis "corporate office" had to offer - they were giving me a "free rental day"..... this is NOT a refund..... They also tried to tell me that what I was given was "higher rental" rated vehicle - essentially going against what their own employee told me..... So I informed them I'm not satisfied for the following reasons..... 1) Failure to rectify the issue to the customer's satisfaction and to what would be considered as fair business practices. If an Avis employee informs the customer they are entitled to a refund based on what they see in their system at the counter and since they are the ones that ISSUE THE VEHICLE, then it stands within good business discipline that a refund should be awarded to the customer in the interest of providing quality service. If the employee should not have conducted themselves like that then this is an internal business issue within Avis that should be handled through adequately training their employees vice ping-pong their customers around between a remote field office and corporate Avis. Clearly this depicts that Avis is NOT WILLING to stand behind it's own employees who are not being given full autonomy if the "corporate office" is willing to rollover on their own employees as well as their customers. 2) Lack of transparency of vehicles "rates" and the "rating system". The argument below supposes that I'm to know how or why a Dodge caravan (as an example) is a "standard" van and a Chrysler Pacifica is a "luxury" van.... and then perhaps a Honda Odyssey is a "premium" van. In my book - they are ALL mini-vans plain and simple. Telling me after-the-fact that the vehicle I had is some "higher" level rated rental is meaningless and obtuse. This reduces to a simple counter argument whereby the customer is powerless to respond simply because they are not involved and provided no guidance on how vehicles are rated. This further supports the FACT that the customer is 100% reliant on what the clerk at the counter informs them of and given that the "corporate office" seemingly does not support their own field employees Avis corporate can then arbitrability deny or support what their satellites employees do at their whim or as a situation benefits the larger Avis business. Furthermore, this paints the issue in a different light by twisting the argument into "we gave you a better vehicle" vice honor what their own employee told the customer. I'm not even bringing up the issue of "points" - clearly this process is much too hard to rectify. I will inform Avis here though that when I bring up a "points" issue with most hotels, airlines, and similar they typically award the points after verifying the business transaction vice tell their customers they need to sign up and then opt-in and join some special club.... even if that were true they explain the what/why and then award the points . What I find most distressing is that I have to go through such great lengths here to explain this and essentially get what an Avis employee tells me I'm entitled to. In a court of law the employee would be considered a de facto corporate representative of Avis - it would behoove the business to support their own accordingly. The one day rental is "nice" but this assumes that I will be doing any business with Avis in the future.... should I be? Would you reading this "LIKE" to go through this? Would you expect your family members to have this experience? The basic issue remains. The Avis attendant said "refund" - Avis refuses. I assume I have to take this up with my credit card and online at various review sites. Seemingly this is what Avis desires.​ There's a book that could help here - it's called "Raving Fans" - it's the kind of customers I have, because I treat them better than they expect. It's a great read - and its precepts, if followed, could produce similar customers for Avis if implemented.

Very disappointing and extremely unorganized experience. The lines were long, and there seemed to…read morebe very little communication or coordination among the employees. Several employees appeared to not care about assisting customers and even abandoned their posts. At one point, one employee was yelling, "Just grab a car," while seemingly not even monitoring which vehicles were being handed out. The attitude seemed to be, "You paid for a Honda? Here's a Lexus we don't care." There was no sense of organization, professionalism, or attention to detail. Overall, this experience was frustrating from start to finish. Management needs to take a serious look at how this operation is being run and how customers are being treated. 2.5 hours later we finally got out of there.

I had a rental car reservation at Detroit Metropolitan Airport but decided not to pick up the…read morevehicle when I initially landed. I headed to my hotel in downtown Detroit first and spent a couple of days exploring the city before returning to the airport to pick up my rental car when I actually needed it. The rental car location at DTW was about 22 miles from my downtown Detroit hotel, so I did have to make the trip back out toward the airport. Thankfully, I already had a reservation and was able to get the vehicle I requested without any issues. The check-in process was quick and easy, and returning the vehicle was just as seamless. I appreciated not having to deal with any unnecessary delays or complications on either end of the rental. Overall, everything went smoothly from pickup to return. Even though I had to travel back to the airport from downtown Detroit to get the car, the straightforward process made it a positive rental experience.

There's a reason I've been using Enterprise as my go-to company for renting cars when I travel…read more This location is a great example of why. Walking into the office, the gentleman who was taking care of someone else let us all know what line to go to. He announced it loud and clear, which is great for older folks like me too. He was also very fast and knowledgeable getting my paperwork filled out and I was outside talking to another very fast and professional gentleman who let me pick the car I wanted. I was thrilled to get a Camry as I have two at home and know how to use their features while driving. The car was great, clean and easy to drive. Our visit to the Detroit area was terrific and getting the car so quickly without a long wait at the airport just made it even better. Thanks Enterprise!

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Ok...I was going to give 1 star before the manager Sheila stepped in. She was fantastic so I'm…read moregiving 3 stars because of her. We are a gold member and our reservation was messed up. The woman behind the gold member counter said she was unable to do anything and to go on the app or call 1-800. That was frustrating but ok. The part that deserves 1 star is that she was so rude, short with us, and appeared very annoyed. After going in the app and rebooking our res, it was still giving us issues. We approached her again for help, again, rude and short with us, "call the 1-800 like I told you" she said. We asked if there was a manager around, she said, yes but she can't help you either, you need to call the 1-800. We asked to speak to her regardless, she finally called her after helping the next 3 people in line. The manager, Sheila, arrived and my husband explained what was happening. She was very kind and empathetic, she says, oh we're going to need to call in for this. The counter lady overhears and immediately says "that's what I already told him". Sheila ignored her, and said, let's go to my office and get this taken care of. She called the 800 #, and had similar issues, but was able to get through to someone, walked through everything, and got it taken care of. She then gave us an upgrade. 2 very different experiences. I'm actually shocked that Hertz would have this woman be the face of customer service for their gold members. But Sheila, she was absolutely fantastic and turned around our entire experience when we drove out of there.

Very unreliable company Rented a car October 9 picked it up…read morefrom the lot, the car was beat up with 63000 miles, upon returning the rental the right side splash guard fell off, on the day of returning. It happened in the gas station of smith road in Romulus. 2 miles from Lucas street where I have returned the rental at 130 pm on October 15, 2026. I informed the person in charge about the splash guard and I showed it to them. They made a report and they told me that I would get the information from my account on line or via email. Today is Sunday 3 days after I returned the rental, I get massages that they did not get the rental returned, made calls no one answered very frustrated dealing with this company, it is sand days when this company employee was not acknowledging my statement about the splash guard information and what happened. No one should be subjected to this kind of treatment at the hertz Detroit airport location. Unfortunately they will get away with it .

The only reason there are two stars is because the staff was nice…read more The car was a piece of crap. It hadn't been cleaned well, it didn't smell good and it was way out of alignment. Hertz is definitely not the quality it used to be. I will not be using hertz again.

Booked a 3 day rental online and was quoted $334. The actual price was $500. Had abiur 3 extra…read morefees not specified when I booked. The only thing I asked for was an extra driver which was an additional $45. Checking in at the counter for pick up was also confusing as I was quoted 3 different prices with varying deposits depending on which card I used. No explanation of fees or add ons. I declined any extra coverage. I have never had this happen with a rental with any company before and will NEVER rent a car through Hertz again.

The team at this specific enterprise location made my experience pleasant and easy! Booking was…read morefast, they were really accommodating and efficient. At drop off the location was exceptionally busy and their customer service was impeccable! I would return and recommend this location!

Airport location is a chaotic mess. They don't have a single telephone on-site to advise a…read morereservation customer that the vehicle reserved is not available, instead they waste your time.

It was truly one of the best rental experiences I have ever had…read more I was flying in on short notice due to the stress of attending a funeral, but the service at Alamo ended up being the least stressful part of my trip. The shuttles to Alamo ran consistently every 15 minutes, and the ride was clean, comfortable, and well air-conditioned. Even arriving at 12 am, there were friendly attendants ready to assist at the counter immediately. The complimentary water was thoughtful, especially before my long drive. Thanks to the express check-in, my time at the counter was extremely brief. Once the paperwork was finalized, I was able to simply walk out to the lot and choose any car I liked, with the keys already inside and ready to go. Returning the vehicle was equally seamless, and a shuttle was immediately ready to take us back to the airport terminal. I highly appreciate such efficient, accommodating, and hassle-free service during a difficult time.

Give credit where credits due. Was able to skip the line using their app. Join the club. It's…read moreworth it. Downside is that on a busy weekend I had a car reserved but I had to wait 30 minutes. I wasn't standing in line, but just sitting in the waiting room waiting for the car! They said it was being cleaned. It did come back very clean. But more likely I suspect they root cause was they were waiting people returning the cars. Hey at least I'm glad they had the car available eventually. More details on the logistics. They have a dedicated blue shuttle bus. You have to go down to get your luggage, then back up across a walkway, then backdown to street level. The lot is on airport but off from the terminal. Returing, if you don't see a gas station, keep driving. There a chevron a quarter mile down past the rental return. Easy peasy

Yes there was a big line Yes I waited for more than an hour…read moreBut Khallida made it up for all of the negatives. Wellcomong me with a great big smile, guiding me choosing the right car. Offering all the available discounts etc.... Was great. As a guest that's what we want. Also she is a great communicator that knows how to smooth the requests even they might not be possible. Thank you so much

I wish I could give them negative stars. Paid for my rental a month in advance after they claimed…read moreto take debit card holds/ payments. Caught an expensive Uber to the location only to be extremely disappointed. Not only did they not take debit card holds, but I wasn't able to get a rental because I had no flight information (I stay in the city and only needed the vehicle for one day). To make matters even worse, they refused to give me a refund, stating that I would be charged a no-show fee of $140 even though I did, in fact show. After another expensive Uber ride home, I was down hundreds of dollars with no rental to show for it. Highly, highly disappointed. The worse experience ever.

Great tacos and margaritas. Definitely get the cali green. One of my faves. Sit at the bar with…read moreCaroline and Kaylee for the best service!

I picked up a Mustang from Condor the other day for a short trip in Detroit. It was the first time…read moreI've used the company and found the whole process of collection and drop off really easy. Glad I was able to have a fun car for about the same cost as something regular elsewhere!