I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Rating '0'. I called the local Ann Arbor, MI number to rent…read morea car, got caught in the phone tree. Finally spoke with a person at a call center. Gave the person all my information, name, address, phone, email, DL number, expiration date, etc., was told there was a car confirmed for me at my local Enterprise location, all I had to do was respond to the email on the way. After 15 minutes, no email. I finally managed to speak with a person at the Ann Arbor location who told me they had no cars of any size. Go to someone else.

Horrible. They are always closed and have no cars to rent even though they accept your payment…read moreonline.

Live up to promises. Have customer service. Care. Try those 3 things and I'll consider changing my…read morereview. Budget car rental lied to me. And lost me as a customer today. I took the time this morning to create an account with Budget and sign up for Fast Break so I could go straight to my car. After taking the shuttle to the car lot I wandered around in freezing rain and couldn't find where to go. I went back to the counter area and found someone that would listen to me that told me that Fast Break was "unavailable" today and I'd have to get in line. A line a lot longer than when I arrived but zero communication from Budget ... Yeah. Fun. 2 counter attendants and like 20 people in line. No way I get to my destination on time. They have QR codes posted everywhere to scan to shorten time then don't bother to keep up their end of the bargain yet if you complain, it's not fixed and no one cares so what is happening in America these days? Bad service, long lines, rude people... Goodness! I tried and still lost :( Budget was really really bad today on my first (and last) experience with them Also, the shuttle from DTW? Driver didn't even try standing up to help people with luggage even when a passenger struggled to get a heavy bag up the steep steps. Just sat there staring. And still had a Tip Jar 2 feet away. Yikes!

We rented the car here for a few days our little family vacation…read more They do have the express service where your name is on the TV outside, and you can pick out a car in their little section, grab the keys and go if you filled out all your paperwork, uploaded your ID and payment ahead of time. It was nice seeing my name on the screen when the shuttle got us there. The only issue is that service is only provided during certain hours of the day, and when your plane arrives at 11pm, you have to go inside, and wait in the extremely long line where they are understaffed. One of the staffers did say for me to just go pick out the car and gave me an upgrade for the inconvenience which was nice. I would rent from them again. 2025-11 #562

Booked a 3 day rental online and was quoted $334. The actual price was $500. Had abiur 3 extra…read morefees not specified when I booked. The only thing I asked for was an extra driver which was an additional $45. Checking in at the counter for pick up was also confusing as I was quoted 3 different prices with varying deposits depending on which card I used. No explanation of fees or add ons. I declined any extra coverage. I have never had this happen with a rental with any company before and will NEVER rent a car through Hertz again.

Staff at Detroit rental for Hertz is rude and incompetent. At the counter they asked me to call…read morehertz while I'm at the hertz counter. They are the worst people I've seen ever before. This was at Christmas and they tried to cancel my order even though I pre paid it. They are terrible and I hope they never have to get any service anywhere because of the way they treat disabled people.

Staff is rude and incompetent and two of the employees spent majority of the time arguing back and…read moreforth in front of a room full of customers. Wait time for the car was over an hour even when I did e-check in prior to arriving at the facility. This location is janky at best, avoid at all costs

Very poor service! Stay away!! Even though we got a text…read moresaying we don't have to call them in case of flight delay, when we arrived at the Dollar counter it was closed. Fortunately a Hertz employee saw the Dollar woman and convinced her to come back and give us the car. We were charged $90 for the second driver and now I realized that we were charged additional $108 and you can't talk to anyone.

The best part of my Alamo experience at DTW this morning was my interaction with the agent,…read moreValerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

Beware! Don't ever…read moremisplace or leave behind an item at Alamo Detroit Airport! I left important keys with an AIRTAG in my rental and Alamo's JOKE of a customer service are giving me the runaround while I try to have them returned to me. Lost and found claims they haven't located them despite the airtag showing the exact location and me detailing exactly where I left them in the vehicle. If someone actually looked in the vehicle this would all be resolved. Be careful fellow travelers!

We were victims of Spirit airlines overnight closure while vacationing down in Florida. Both…read morelocations were more than friendly and accommodating with helping us find a good vehicle to get us back home. When I got back to Detroit to drop off the car I mentioned some issues with the car I had noticed, nothing of significance, and it wasn't said to complain about those issues, it was more of a FYI for the next guy. they really hooked us up with a good discount over it!! I repeatedly said it was unnecessary but the gentleman who helped us insisted and said that they were just happy to help. I wish I had remembered his name because it was truly such a blessing after losing our flights last second like we did. Would have loved to have given him an extra shout out!! I've never wrote a yelp review before but I felt like this earned my first! I will absolutely, without a doubt use enterprise again!!! Thanks enterprise for saving the day! :)

Somewhat quick in and out. The faulty child seat was adjusted by Zach... I appreciate his hard work…read morefor that gesture. Rented a Ford expedition. It was clean, and high tech ... 5stars. The girls enjoyed Candyman as our driver. Very friendly and helpful!!

Mayci was a great help and made the process of renting a car easy and headache free, helping me…read morefind exactly what I needed. She was also extremely friendly and accommodating! Will definitely be coming back!

I rented through Budget. Budget and Avis are partners. I took the shuttle over and I had received a…read moretext message that said go to Zone 1 in the lot and take whatever car you want. Well- I clicked the link and took a picture of the car I was going to take, and it didn't work. So I checked to make sure I was in zone 1- I was - and I went back and took a pic of the next car and it did not work. The third time was a charm- I was able to book the dodge durango. I went to put my luggage in the back and was surprised to see a full size tire in the luggage area and an old plastic soda cup from a gas station? So I went to the middle seat to put my luggage and I saw more trash. Then I opened the driver side and saw trash in the door, on the floor and a ketchup packet next to the keys. Wow. This car is dirty. I only needed the car for 6 hours so I decided dirty was fine. I got in the driver seat and saw a paper on the dash - an accident report. Wow. So I decided I did not want this car after all because the report said the car was on a spare tire! Sure enough- it was on a spare. That explained the full size tire in the back. So I schlepped all my stuff inside to the office and waited in line. The attendant was friendly enough and fixed my issue and apologized. She sent me from the budget side to the Avis side for my next car. Well I dragged all my luggage out to the spot and there was no car!!!! So I went back to the office to let her know that there is no car in the slot they rented to me. Of course she had to call on the radio to confirm- as if I don't know how to find a car ?!?! So now she gives me another car. It's NOT and suv which is asked for. She said it's a Mazda 3. So I said - is that an SUV? And her response was yes sort of a mix of a car and suv. No. Absolutely not. It's a CAR. It's not an suv. I had already wasted so much time at that stupid lot that I just took the car. I wanted an all wheel drive because I had an hour drive ahead of me and it was 14 degrees with ice and snow on the roads. Luckily the car was clean. But it was a car and not an all wheel drive vehicle, as I requested. What a freakin debacle at this rental company.

Oh gosh, where do I even begin!…read more My boyfriend's mom reserved a car for us here despite my hesitation. And for good reason! Check in was easy, and we ended up with a Chrysler 200. The car itself reeked of cigarette smoke. Even though I thought it was supposed to be a non-smoking vehicle. I could be wrong. And it was way too cold to leave the windows open to air it out. So, yuck. Our first day with this car was okay... howver, we started hearing some really weird noises coming from the brakes on the second day. But it progressively got worse every day we had the car. My boyfriend heard a loud dripping noise while I heard a howling noise coming from the back. And then we heard a crackling sound in the middle. It was not good. I called on Friday afternoon to let them know our situation and that we would be exchanging the vehicle the following day. Darren was challenging me, and was telling me that the brakes were just fixed last year... but we know what we heard... and anyone else driving next to us, or down the block could hear. He told me that they were not open on the weekends, but he would call an auto repair place for us to get it fixed... What a pain for us, the customer, to have to deal with... especially while we were on vacation and had way better things to do! Come on... That is the last thing we want to be doing on our vacation! We were on limited time but we obliged anyway since we did not feel safe in this vehicle. I confirmed the name and address of the place he wanted us to go over the phone and told him we would go the next day. So before even having breakfast, we went to Sterling Heights Auto Care where Darren told us to go saying that the repair shop dealt with Rent a Wreck often. But when we got there they had not even heard of him. And they told us to go to another location to check there. When we went, that shop was closed on Saturdays. We called Darren and he was surprised that they did not know who he was and that they told us that they had never dealt with their company before. So we were pretty much stuck with this car in which the brakes were so bad, we were scared to press on them! The day that we were supposed to turn in the car, it snowed. So we tried the windshield wipers for the first time... And it was just pretty much smearing the snow from side to side... And after my boyfriend wiped off each blade thinking there would just be ice attached to it, was still doing it. They were just really bad blades. When we finally go to turn in the car I asked to speak to Darren but all the lady said was that he was there. But never actually got him. Whatever. We just wanted to get rid of the vehicle. After all of the trouble that we went through, we did not once get an apology or any kind of compensation for our trouble. That is not the way you want to run your business. Never renting a car from here ever again! You never know what you're going to get. And what we got was a complete lemon. .

If you are looking for people who can work with you on getting a rental this is the place. The…read moreother guys wouldn't rent to me (out of state ID, low limit credit card) but here I was able to get my much needed rental. I much prefer to support a small business owner than the big corporation anyway. The rental car wasn't super clean or perfect but it got me everywhere I needed to go with great gas mileage and no problems. I appreciate them takin the extra time to help me get my rental so I could visit family and get to my gigs