We rented the car here for a few days our little family vacation…read more They do have the express service where your name is on the TV outside, and you can pick out a car in their little section, grab the keys and go if you filled out all your paperwork, uploaded your ID and payment ahead of time. It was nice seeing my name on the screen when the shuttle got us there. The only issue is that service is only provided during certain hours of the day, and when your plane arrives at 11pm, you have to go inside, and wait in the extremely long line where they are understaffed. One of the staffers did say for me to just go pick out the car and gave me an upgrade for the inconvenience which was nice. I would rent from them again. 2025-11 #562

Live up to promises. Have customer service. Care. Try those 3 things and I'll consider changing my…read morereview. Budget car rental lied to me. And lost me as a customer today. I took the time this morning to create an account with Budget and sign up for Fast Break so I could go straight to my car. After taking the shuttle to the car lot I wandered around in freezing rain and couldn't find where to go. I went back to the counter area and found someone that would listen to me that told me that Fast Break was "unavailable" today and I'd have to get in line. A line a lot longer than when I arrived but zero communication from Budget ... Yeah. Fun. 2 counter attendants and like 20 people in line. No way I get to my destination on time. They have QR codes posted everywhere to scan to shorten time then don't bother to keep up their end of the bargain yet if you complain, it's not fixed and no one cares so what is happening in America these days? Bad service, long lines, rude people... Goodness! I tried and still lost :( Budget was really really bad today on my first (and last) experience with them Also, the shuttle from DTW? Driver didn't even try standing up to help people with luggage even when a passenger struggled to get a heavy bag up the steep steps. Just sat there staring. And still had a Tip Jar 2 feet away. Yikes!

Mayci was a great help and made the process of renting a car easy and headache free, helping me…read morefind exactly what I needed. She was also extremely friendly and accommodating! Will definitely be coming back!

I rented through Budget. Budget and Avis are partners. I took the shuttle over and I had received a…read moretext message that said go to Zone 1 in the lot and take whatever car you want. Well- I clicked the link and took a picture of the car I was going to take, and it didn't work. So I checked to make sure I was in zone 1- I was - and I went back and took a pic of the next car and it did not work. The third time was a charm- I was able to book the dodge durango. I went to put my luggage in the back and was surprised to see a full size tire in the luggage area and an old plastic soda cup from a gas station? So I went to the middle seat to put my luggage and I saw more trash. Then I opened the driver side and saw trash in the door, on the floor and a ketchup packet next to the keys. Wow. This car is dirty. I only needed the car for 6 hours so I decided dirty was fine. I got in the driver seat and saw a paper on the dash - an accident report. Wow. So I decided I did not want this car after all because the report said the car was on a spare tire! Sure enough- it was on a spare. That explained the full size tire in the back. So I schlepped all my stuff inside to the office and waited in line. The attendant was friendly enough and fixed my issue and apologized. She sent me from the budget side to the Avis side for my next car. Well I dragged all my luggage out to the spot and there was no car!!!! So I went back to the office to let her know that there is no car in the slot they rented to me. Of course she had to call on the radio to confirm- as if I don't know how to find a car ?!?! So now she gives me another car. It's NOT and suv which is asked for. She said it's a Mazda 3. So I said - is that an SUV? And her response was yes sort of a mix of a car and suv. No. Absolutely not. It's a CAR. It's not an suv. I had already wasted so much time at that stupid lot that I just took the car. I wanted an all wheel drive because I had an hour drive ahead of me and it was 14 degrees with ice and snow on the roads. Luckily the car was clean. But it was a car and not an all wheel drive vehicle, as I requested. What a freakin debacle at this rental company.

Somewhat quick in and out. The faulty child seat was adjusted by Zach... I appreciate his hard work…read morefor that gesture. Rented a Ford expedition. It was clean, and high tech ... 5stars. The girls enjoyed Candyman as our driver. Very friendly and helpful!!

Unfortunately we did not have a good experience this visit on 12/20/25 at this Detroit Airport…read morelocation. My Husband reserved a Premium SUV almost a month in advance of our arrival date. We took the airport shuttle here and the line was super long. My Husband checked in, he has one of those great customer accounts since he frequently rents from Enterprise. Well, we saw several families waiting for their vehicles for over 30 mins. A majority of the time, an employee would come to talk to the people waiting on cars to ask if they would rather rent another class/type of vehicle. This was a RED FLAG and it happened about 4 times in 45 minutes. At an hour of waiting, a male employee comes over and asks if we would consider a Dodge Durango (which is not the suv class that we reserved). We let him know that it would not work for us, due to our party size and luggage amount. We have 3 people at and over 6 foot and 1 who is 5ft 8 inches, plus 8 pieces of luggage, backpacks, purses, etc., which is why we reserved a premium SUV. Meanwhile, 2 smaller (shorter and less people) got their premium suvs and drove off.... Another employee named Owen asked again (this is at 1hr 15mins) if we would take a Dodge Durango. Again, we declined and thanked him for offering. We then had to explain our party size and luggage amount. He said that they are checking the whole fleet including National and Alamo lots... Owen returns and asks my Husband to have a look at Jeep Wagoneer. My Husband said that it was not the class that we reserved, but it will work. Owen took a bit off of the price for the hassle and smaller vehicle class. Overall, they did not have the vehicle class that we reserved and paid for, it was snowing, it was cold, it was very bad. We waited a total of 1 hour and 45 mins to get a vehicle; even though we reserved a month in advance. I do not recommend this location during the holidays. When we brought the suv back, we prepaid for fuel and the estimated cost held on the credit card was set. We even brought the suv back with almost a half tank of fuel. The total was $40 over what the original credit card hold was. This place is a joke, scam, and most importantly unreliable.

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Baljeet Singh @ Hertz 289 Lucas Dr. Bldg B Detroit MI. Was a guardian angel sent to save me!!!…read more No one else wanted to help. He honored a confirmation deal I had with their counter business Dollar Rent a Car. As my flight was delayed at Charlotte NC Airport for 3 1/2 hours & the Dollar counter closes at 6pm. I never planned on something like that happening. As I didn't arrive until 7:30 pm. He really help to care of me along with, the guys outside as I awaited my sedan being brought out. A Jeep Compass had been out, and he told me no need to wait any longer take what we have. Because of these 2 guys my experience was Fabulous!! Shout out of Gratitude to them JGraham

The front desk lady, Paula, is an outstanding person and I feel bad that she has to deal with…read morepeople that have bad days. She was left alone, encountered an issue, and she handled it professionally and on the point. Let's give her props Hertz, she is rocking and rolling and customer service is 10/10. Good job Hertz. Also, your shuttle bus driver was awesome and very cool. It's 2 am but hey, your crew is on point man!

Rating '0'. I called the local Ann Arbor, MI number to rent…read morea car, got caught in the phone tree. Finally spoke with a person at a call center. Gave the person all my information, name, address, phone, email, DL number, expiration date, etc., was told there was a car confirmed for me at my local Enterprise location, all I had to do was respond to the email on the way. After 15 minutes, no email. I finally managed to speak with a person at the Ann Arbor location who told me they had no cars of any size. Go to someone else.

Horrible. They are always closed and have no cars to rent even though they accept your payment…read moreonline.

The best part of my Alamo experience at DTW this morning was my interaction with the agent,…read moreValerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

Beware! Don't ever…read moremisplace or leave behind an item at Alamo Detroit Airport! I left important keys with an AIRTAG in my rental and Alamo's JOKE of a customer service are giving me the runaround while I try to have them returned to me. Lost and found claims they haven't located them despite the airtag showing the exact location and me detailing exactly where I left them in the vehicle. If someone actually looked in the vehicle this would all be resolved. Be careful fellow travelers!

Staff is rude and incompetent and two of the employees spent majority of the time arguing back and…read moreforth in front of a room full of customers. Wait time for the car was over an hour even when I did e-check in prior to arriving at the facility. This location is janky at best, avoid at all costs

Very poor service! Stay away!! Even though we got a text…read moresaying we don't have to call them in case of flight delay, when we arrived at the Dollar counter it was closed. Fortunately a Hertz employee saw the Dollar woman and convinced her to come back and give us the car. We were charged $90 for the second driver and now I realized that we were charged additional $108 and you can't talk to anyone.

Great tacos and margaritas. Definitely get the cali green. One of my faves. Sit at the bar with…read moreCaroline and Kaylee for the best service!

I picked up a Mustang from Condor the other day for a short trip in Detroit. It was the first time…read moreI've used the company and found the whole process of collection and drop off really easy. Glad I was able to have a fun car for about the same cost as something regular elsewhere!

What a shit hole. The people are rude. When I landed the desk was closed at 7pm right before the…read moreholiday!! Like planes stop landing before seven. What a bunch of idiots. This place is the worst.

FRAUD ALERT! We were selecting CDW options at the Dollar desk, and the agent explained that…read moreemergency road service was included in the CDW cost. We did not want the road service, but if it's free, why not? So we accepted the road service. Imagine my surprise when we were billed for the road service. This is out and out fraud. When we tried to remove the charge, the phone agent said it was absolutely impossible. DO NOT RENT FROM DOLLAR. We certainly never will again. They'll screw you with fraudulent charges.