The shuttle driver had the customer service skills of a rock. Stopped for me, the back door stuck…read moreclosed, he walked out passed me not saying a word, opened the doors and walked past me again, no 'hello' 'hi' 'welcome'. I had said hello and was met with this seemingly bothered soul. As we disembarked one rider said thank you and nothing from Mister Friendly. I exited at our stop, Alamo, and said 'thank you' and nothing. This guy definitely needs an attitude adjustment or take a job in an empty warehouse somewhere.

The only reason there are two stars is because the staff was nice…read more The car was a piece of crap. It hadn't been cleaned well, it didn't smell good and it was way out of alignment. Hertz is definitely not the quality it used to be. I will not be using hertz again.

Booked a 3 day rental online and was quoted $334. The actual price was $500. Had abiur 3 extra…read morefees not specified when I booked. The only thing I asked for was an extra driver which was an additional $45. Checking in at the counter for pick up was also confusing as I was quoted 3 different prices with varying deposits depending on which card I used. No explanation of fees or add ons. I declined any extra coverage. I have never had this happen with a rental with any company before and will NEVER rent a car through Hertz again.

The team at this specific enterprise location made my experience pleasant and easy! Booking was…read morefast, they were really accommodating and efficient. At drop off the location was exceptionally busy and their customer service was impeccable! I would return and recommend this location!

The branch manager at the Detroit, Wright St. location cancelled my reservation as retaliation…read moreafter I voiced valid frustration for waiting 40 minutes for a vehicle. I booked an SUV for 11am and checked in online to save time because I had a 12pm meeting. At pickup, I was told no SUVs were available and that the system doesn't update availability. That wasn't ideal, but I was pressed for time, so I accepted a sedan. I was then asked 5 additional check-in questions that could have been asked during the online check-in. This was also not ideal, but I answered them to get through the check-in process. The rep walks away to, what I assumed, to get the vehicle. After 20 mins of waiting and seeing other customers be served, the branch manager comes out and asks for my ID and credit card to attempt to check me in again. I explained I had already been checked in and now that it was after 11:40am, I was now running late. I expressed how inefficient this entire process has been, and he replied in the most condescending tone, "Oh well, that's just how our system is." I asked if there was any resolution he could offer me for the major inconvenience. He said no. I shook my head and said "this is ridiculous."He looked at me and said, "well then, I just cancelled your reservation and now you can uber to your appointment." After he cancelled my reservation, I recorded the interaction. A manager should not retaliate against a customer who had a valid reason to be frustrated. I missed my 12pm meeting and had to uber. I will be filling a claim for damages. And this manager should not work in customer service.

Line to line no employee to help anyone. Waited for more than 30 min. Employee don't give a damd…read moreabout anyone

Be very careful if renting a car from Budget (best bet is DON'T rent from Budget but that is your…read morecall). I have rented cars from this location several times and it has gotten progressively worse. This last time will be my last time. They do not have any people skills and customer service is non existent. I always buy the Loss/Damage insurance for peace of mind that what ever happens I don't have to worry (like someone dinging your door in a parking lot) They try to up sell you on other insurance not in a salesman hey you need this kind of way but more of a strong arm, if you don't buy it and something happens I am charging you the maximum for repair. I guess you could say they try to sell it to you in a threatening tone. When I returned the car two gentlemen came and got on their hands and knees and started to inspect the rims and around the wheel wells for chips or scratches and pointed out MINUTE marks no one would EVER see when checking the car during a torrential downpour when I picked it up. I reminded them I had "the insurance" and instead of just saying ok your covered they said there were going to take it "back to the shop" for further inspection and I would be charged if they found something that was not covered (like glass apparently) They now have a 250 dollar cleaning fee also if it is returned dirtier than they think is reasonable. Their call, not yours. The same fellows also own the Avis franchise at the Windsor Airport so I would also avoid that one too. In other locations that I have rented from Budget they have been great and hassle free. In this case the parent company really should investigate this company operating their franchise because they are really doing a disservice to an otherwise decent company

My company had rented from this place many times, thru our travel agent - we will stop using them…read morein the future for several reasons, including: * Asked for a mid-size car, they gave me a Ford Focus and had nothing else available * They limit the speed the car can travel and they limit the volume of the radio - I bought an Ipod and could barely hear it. * They insist you gas up the car just before you drop it off, check the receipt and make you wait until they inspect the car to get a receipt. It takes 30 minutes to return the car. Even worst: I had a trip to Toronto - didn't make it pass Tilbury when the car blew smoke into the interior of the car when you had the fan on to heat the car. Had to turn around and return it. They offered nothing in return and they billed me for the gas for the car I returned. I complained to the National Head Office - they gave me some coupons which this place refuses to accept. Avoid this rental place and any other owned by Degraw.

I will never rent a car car again from these scammers, as far as I'm concerned they ripped me off…read morefor a whole day rental. I was told it would be ok to bring the car back at 2:30pm so I did and they said I was 1/2 an hour late and charged me for a whole day. When I complained, they couldn't care less. Great customer service! I will tell everyone I can because I am not the only one this has happened to.