Line to line no employee to help anyone. Waited for more than 30 min. Employee don't give a damd…read moreabout anyone

Be very careful if renting a car from Budget (best bet is DON'T rent from Budget but that is your…read morecall). I have rented cars from this location several times and it has gotten progressively worse. This last time will be my last time. They do not have any people skills and customer service is non existent. I always buy the Loss/Damage insurance for peace of mind that what ever happens I don't have to worry (like someone dinging your door in a parking lot) They try to up sell you on other insurance not in a salesman hey you need this kind of way but more of a strong arm, if you don't buy it and something happens I am charging you the maximum for repair. I guess you could say they try to sell it to you in a threatening tone. When I returned the car two gentlemen came and got on their hands and knees and started to inspect the rims and around the wheel wells for chips or scratches and pointed out MINUTE marks no one would EVER see when checking the car during a torrential downpour when I picked it up. I reminded them I had "the insurance" and instead of just saying ok your covered they said there were going to take it "back to the shop" for further inspection and I would be charged if they found something that was not covered (like glass apparently) They now have a 250 dollar cleaning fee also if it is returned dirtier than they think is reasonable. Their call, not yours. The same fellows also own the Avis franchise at the Windsor Airport so I would also avoid that one too. In other locations that I have rented from Budget they have been great and hassle free. In this case the parent company really should investigate this company operating their franchise because they are really doing a disservice to an otherwise decent company

The only reason there are two stars is because the staff was nice…read more The car was a piece of crap. It hadn't been cleaned well, it didn't smell good and it was way out of alignment. Hertz is definitely not the quality it used to be. I will not be using hertz again.

Booked a 3 day rental online and was quoted $334. The actual price was $500. Had abiur 3 extra…read morefees not specified when I booked. The only thing I asked for was an extra driver which was an additional $45. Checking in at the counter for pick up was also confusing as I was quoted 3 different prices with varying deposits depending on which card I used. No explanation of fees or add ons. I declined any extra coverage. I have never had this happen with a rental with any company before and will NEVER rent a car through Hertz again.

The team at this specific enterprise location made my experience pleasant and easy! Booking was…read morefast, they were really accommodating and efficient. At drop off the location was exceptionally busy and their customer service was impeccable! I would return and recommend this location!

The branch manager at the Detroit, Wright St. location cancelled my reservation as retaliation…read moreafter I voiced valid frustration for waiting 40 minutes for a vehicle. I booked an SUV for 11am and checked in online to save time because I had a 12pm meeting. At pickup, I was told no SUVs were available and that the system doesn't update availability. That wasn't ideal, but I was pressed for time, so I accepted a sedan. I was then asked 5 additional check-in questions that could have been asked during the online check-in. This was also not ideal, but I answered them to get through the check-in process. The rep walks away to, what I assumed, to get the vehicle. After 20 mins of waiting and seeing other customers be served, the branch manager comes out and asks for my ID and credit card to attempt to check me in again. I explained I had already been checked in and now that it was after 11:40am, I was now running late. I expressed how inefficient this entire process has been, and he replied in the most condescending tone, "Oh well, that's just how our system is." I asked if there was any resolution he could offer me for the major inconvenience. He said no. I shook my head and said "this is ridiculous."He looked at me and said, "well then, I just cancelled your reservation and now you can uber to your appointment." After he cancelled my reservation, I recorded the interaction. A manager should not retaliate against a customer who had a valid reason to be frustrated. I missed my 12pm meeting and had to uber. I will be filling a claim for damages. And this manager should not work in customer service.

After several cancellations from my end, I finally was able to travel last week. They picked me…read moreup, had to wait a little bit for the car to be returned and sanitized, not long in A/C comfort, snappy little Elantra, loved it. Tianna explained they put a $300 hold on my credit card (gone as soon as I returned the car), quoted me the exact cost, had it for a week, didn't require a lot of gas, drove me home when I dropped off the car. No hassles, all staff especially Tianna very pleasant and helpful, and a dandy car. I formerly always used Enterprise on Laird in Toronto, but now living in Windsor, these folks are now my go-to car rental people.

Less than 1... Attempting to get a rental after being in an…read moreaccident. 6 calls later and they hung up on me. Half of the staff can't understand English. Call center working for who knows how manufacturers other companies. Rental locations closed while I'm on the phone making the reservation due to inability to understand me. Only location left is an airport that won't take insurance claims. Then try to put me over to Budget rental and charge cash. What a farce. Last customer service rep hung up on me...

Basically put, the two ladies in office didn't really seem to want to help us…read more After a few condescending remarks and a lack of professionalism, my husband and I left and headed less than a mile down the street to Enterprise. Everyone there greeted us and we were helped and ready to go within half an hour. If we are trying to give you our money, you should probably have staff that at least pretends they're interested in helping us rather than use their desk as a prop to hold up your mirror and eyeshadow. Our money is going to enterprise everytime.

I worked with Miriam, she was very knowledgeable and easy to work with. And I enjoyed the car I…read morerented!

Very friendly and professional service, great car. Special thank you to Daniella. She made sure our…read morerental experience was smooth and pleasant. Was always available for us, went above and beyond.

I rented a car this past week from 21st March till Monday ...was heading to Toronto for surgery we…read morewere meant to be picking up a moderate size car but was up graded as they were all out ...and no extra cost to us we were given a beautiful charger I am retired a car is a car to me lol however my daughter was on cloud nine we looked over the car which was outstanding the staff at 9250 Tecumseh Road were first class associates , professional and as a retired Manager in customer service this team are the type I would have working for me in a heart beat there is lots of competition out there but customer service is a deal breaker for me and you get that and more . Sadly there were some complications ref my surgery and doctor wanted me to stay an extra night , rental store is closed on the weekend so at 7.30am my daughter called and explained we needed an extra day once again they were very kind and understanding of our situation and said don't worry just stay well ....that put me at ease as I was getting very stressed and that was not to feel in my situation. I am home safe in bed and the car is back at the office so all is good . So to all those on a personal level who helped with the loan of the car I truly thank you and I would with no hesitation recommend your company 10! 10! Across the board !!!! Keep up the great work . Have to go back to Toronto in a few weeks for a follow up so will be coming to you again

The manager (Ian?) tried to charge my wife almost $1200 for a clear-coat scratch that we know…read morewasn't on the car when she brought it back. They weren't smart enough to get our money in the end.. but they would have, had we not fought for it. Play it safe, and try to find a more trustworthy place. If you decide to trust this unscrupulous agency, make sure you're present for every second of the pick-up and drop-off inspections. Also, make sure they've washed the vehicle between customers so you can see the entire car properly .

horrible customer service…read more we reserved our vehicle half an year prior to our family vacation. just a week before our trip, we travel to windsor to spend a week with my brother and his family, and that's when their "customer speicialist" called our house in toronto and left us a message that the vehicle which we reserved 6 MONTHS AGO is not available for us. which turned out to be a big surprise for us on the day of our trip, since everyone in the house was already in windsor at that time and there was no one to answer the phone (the funny part is my dad even received an email from their office that says the car is ready for us to pick up!) when we heard this news, we explained no one was at home to pick up the call. the "specialist" rushed out from the back office, raised her voice to us and insisted that she called the house 3 times, and when we asked her why not contact us through email, she replied "we don't do email". not only the "specialist" was not helpful, she was unprofessional also extremely rude to us. eventually she compromised and got us a vehicle AFTER I made a call to their head office. I urge anyone wants car rental near by to avoid this place. it was a disaster and it nearly cost our vacation. i will not recommend this place to anyone.