Absolutely the biggest shit show you will ever walk into. Bring your patience and be prepared to…read moretolerate terrible service at a snails pace . Do not bother telling the manager your frustrated, they will just tell you they have a headache and have been up since 3am. Good luck.

Do not rent from here. $125 rental they've charged $800 and never contacted me back after a no…read morefault accident. Left me stranded 3 hours in the snow after saying they'd have a tow truck and replacement vehicle sent. NEVER HEARD FROM THEM AFTER CALLING SEVERAL DAYS. Then they charged my card 4x the amount two weeks later. It's been 3 weeks and the manager called me back, saying he'd refund the erroneous charges as he didn't know anything about the accident! This is after leaving SEVERAL messages and calls. He NEVER called me back and did not refund the charges! I was placed on hold EVERY time I called and was not answered. My card was charged AGAIN last night! I've had to go through my credit card company and am considering legal action. This is NOT a legitimate place of business!

No car available when I got there (i had a reservation). Waited an hour…read more When I returned the car (a day early) got no confirmation. They said I'd get an email. Which never came. Then the bill! $629 instead of the $259 they promised! Scam artists.

Got into Detroit at midnight and all rentals were booked due to hurricane Harvey. Tried Executive…read moreCar/ Priceless rental and Peter was able to upgrade my vehicle and get out quickly. If you are in the Detroit area, forget all the others and go with Executive Car rental.

Predatory practices around required insurance…read more People were nice, but policies are awful We ended up taking a 2 hour Lyft instead Don't do it.

I was a definite bait and switch. I reserved an SUV online and received a sedan.It was still a…read moredecent value compared to what was available. You pay like a small estimate online in advance. When you arrive they hit you with several fees $15.00 per day for using your own insurance and a $30 miscellaneous fee. Mine averaged out to about $40 a day. There is a separate $500 hold placed on your credit card but that was released pretty quickly in my case when I returned the vehicle. If it seems too good to be true it probably is.

I made a reservation online to pick up an Enterprise rental on 5/2/26 @1030 am ,after I dropped my…read morecar at the dealership. I was running behind so I contacted the rental place to inform them I would be late to picking up the car. The associate informed me that they didn't have any cars, available for my reservation .I then asked were you going to contact me since it was past 10:45am . She said yes , I'm thinking to myself oh when I get to your place you would let me know then. She acted as she could care less , she showed no remorse of the predicament she had put me in this put me in. Not even a Sorry. Customer Service is key but, not at this Enterprise location at 24600 Plymouth rd . I will let my friends and family know my experience as well .

I had a very frustrating and disappointing experience here. I arrived to pick up a rental car that…read moreI had already paid for in full. Everything seemed fine at first--they even handed me the keys. Then suddenly, the employee said "oops" and asked me to wait. After about five minutes, they came back and told me there was an issue with the car. I don't understand why this wasn't checked before taking my money and confirming my reservation. Because of this, I ended up without a car, even though I had already paid. To make things worse, I was still charged $500, which I now have to wait 24 hours to get refunded. Since I still needed a vehicle, I had to go to another rental company and pay another $500 out of pocket. Overall, very unprofessional. Poor communication, lack of preparation, and a stressful, inconvenient experience. I would not recommend

After waiting for over 1.5 hours the manager refused to lend me the vehicle because I said I would…read morecall the 800 number after I take the vehicle because his price didn't match what I was quoted. It's an insurance claim and once I said I'd call the 800 number he REFUSED to lend me the vehicle saying he's already upgraded me. An upgrade that I didn't ask for that be did because he didn't have any cars but apparently I was supposed to be excited about a Nissan Rogue. Ace at least that's what he claimed his name was was extremely arrogant and left me stranded after spending way too much time to pick up a rental.

Absolutely disgusting office and disgraceful customer service at the Plymouth Road location. The…read moreditzy "Manager" Colette is on some kind of power trip. She didn't follow company policy, completely lied when I asked her about it, saying she was the MANAGER. When I pulled her business card and corrected her and said "Assistant Manager", she replied "we actually won't be able to get you going today". She was likely embarrassed I corrected in front of her employees and trainees because I asked for the Manager not the Assistant. This chick doesn't know the first thing about customer service and is completely out of her league trying to run this office. She should pick a different career path, one that is not dealing with the public if she wants to be successful in life. The actual Manager, Drew is a total failure in command and probably has a thing for the bimbo assistant manager since he refused to let me speak on the phone when to explain the absurdity of her actions by reserving a specific vehicle for a customer who she called and promised a car. Enterprise is NOT supposed to do this. I had a legit reservation, a form of payment on record, I was there in person to pick up at the counter and not to mention a corporate account with a 10+ year history of frequent rentals with Enterprise. Colette blatantly went against company policy then,had the audacity to block me by refusing service when I called her out on it. She literally had to call an uber when an alternate vehicle was present on the lot because she said I raised my voice. Which I absolutely did AFTER she told me I would be stranded at there filthy office because she didn't like being corrected. When trying to get the matter resolved with the actual Manager, Drew said it didn't matter what the issue was he was going to take his employees side and back her. Which as a business owner, I could almost respect if the guy wasn't a total joke yelling over me on the phone and refusing the most basic of common decency. This place will never see me or my employees again as a result of their total nonsense and lack of credibility-- unless these two morons are relocated. Colette and Drew are laughable at best and should be forced to wear clown noses to warn customers of what they will get when dealing with them. However, Keith (detailer) and Grace (trainee) were both extremely pleasant and friendly in spite of their "superiors" demonstrating the absolute worst possible customer service I've ever experienced. It's quite funny how a little bit of "power" turns low IQ people into monsters who think they are above the rest of us. Grow up Colette, you have a lot to learn in the real world sweetie! And Drew, you truly make me laugh bud, you're very transparent and I only wish I had seen you in person so I could put a face to the squeaky mouse voice behind your girlfriend's phone. Gross!!! 0 -10 do NOT or recommend!

Me and my fiancé Rented slingshots several of times and will be back many more times. They are very…read moreprofessional, and helpful, and fast. I would recommend everyone to this location if I could.

From the owner: Our mission is to provide an experience that makes your Exotic driving dreams come true. You can't…read moreget that by renting a slow sedan. Get ready to ride in style and book your Polaris Slingshot rental now! Call 313-888-2883 to get started.

My friend got her car at Twins was very satisfied with her car and the owner did what the salesman…read morecould not with insurance for the car. I am glad that salesman is no longer there Mr. "Russ" was a joke their organization is much better off without this sales person using religion all the time, was very unprofessional. The Twin owner went over and beyond to save my car sale. always go to the owner not the menuion.

not fair bad deals fraud over priced treat people of color unfair. they do not problem solve well…read morebad management

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

We rented a car from Sixt feeling the rate was good. The car had a dent upon pick-up and several…read morewindshield chips almost looking like it was shot at. We took the car as it wasn't a big deal to us. We returned the car with no apparent issues only to receive a large bill charging us for the pre-existing damage. I have emailed Sixt with pictures of the windshield chips and dent with no response ever. I have also had the phone run around on multiple occasions. I have since read about them and have found out this has been an issue or many others resulting in a prior class action lawsuit. Rent from anyone but Sixt.

I would NOT recommend renting a car from Sixt. We have rented from Sixt in Croatia and Portugal…read moreand been satisfied but recently we rented a car in Milan Italy. The reservation was from Milan to Venice. Our plan was to drive to Lake Como and then to the Dolomites and return the vehicle in Venice. It took a long time to pick up the car in Milan but once rented everything went smoothly until we got a flat tire in Menaggio on Lake Como. We were to be in the area from Sunday thru Wednesday. The flat happened on Monday AM. We notified Sixt of the flat. They offered to send someone to change the tire to the spare. Unfortunately it was not a full tire but only a temp that you are not to drive on long distance. There was some discussion about turning the car in at Lugano, but they couldn't confirm a car. They would assure us that they would call us with a plan but never did. When we called them and they assured us that the issue would be marked URGENT and call within 24 hours. (NOT very urgent). Actually they never called..... We went and tried to change the tire ourselves, when we discovered the inflator was not in the vehicile. ONLY the spare tire. Fortunately a local man stopped and was able to inflate the spare, go with my son to a local business, where the tire was repaired and we were able to complete our trip, through the mountains of northern Italy and on to Venice. NOT RESPONSIVE TO OUR SITUATION - NEVER CALLED BACK. VEHICLE WAS NOT PROPERLY MAINTAINED AND PROPERLY STOCKED. We lost a full morning of our vacation but were able to safely complete our trip despite the service or lack thereof from SIXT. VERY DISAPPOINTED IN SIXT!!