This location saved our butts this week. On Wednesday, my husband's car was acting weird - normally…read morenot an issue because we'd have mine to use, but mine unfortunately conked out on Saturday. He needed to get to work so I jumped on Costco Travel and booked a car at the Enterprise closer to us, in Northwestern, but the location immediately called me and said they were out of Standard SUVs (what I had booked). After that, I started calling before booking, and I finally talked to a general Enterprise number that said this location had a SUV (my husband is 6'4", hence why we need that) so I booked it online and had my parents drop me off here. They technically only had an Intermediate SUV for us, the Nissan Rogue, but because of that they took about $60 off the weekly rate. We ended up only needing the car Wednesday through today (Saturday) and there's no penalty to return it early. I learned earlier in the week that if you book a weekly rate, the last two days in it are basically like free, which was interesting. You DO need to return it by the time you checked it out, but there's a one-hour grace period - i.e., I left the location around 11am on Wed. and brought it back around 11:30am today and it was fine. Everyone was very nice at this location too, especially Tyler, who chatted with my dad a bit, and Dylan, who helped us move my baby's car seat into the rental. As for the rental itself, it was a Nissan Rogue, and very nice, although a bit small (I'm a larger lady, too) width-wise for me, in the drivers seat. It did have adaptive cruise control, which was fun, and a nice touchscreen. Overall based on this experience I would definitely return to this location.

Excellent customer service. Car selection not so much. The first time I rented from this location…read morethey only had SUVs although I made a reservation for a sedan. The following weekend I reserved a Luxury vehicle, but drove off the lot with a Buick Enclave. I returned it after one day and canceled the remaining two days. However, I was still charged for a "luxury" vehicle. Think I'll stick with National.

My mom rented the Rolls Royce for my 50th birthday celebration. We a videographer and photographer…read moreawaiting our arrival at the venue unfortunately, when the car arrived it reeked of Marijuana and the car broke down in my driveway. Car looked nothing like the pictures and it was obviously in bad condition. As a result of these occurrences, we arrived at her party an hour late. My uncle had to come and pick us up in his personal car because the driver of the Rolls Royce couldn't get anyone to come and service the car, OR replace it with another vehicle. My Dad was 2 hours late for my party because he was waiting with the driver to remove the vehicle from my driveway , no one ever came so my Dad had to jumpstart the Rolls Royce. They took our full payment! Then proceeded to threaten us because I didn't tip the driver. They refuse to give us our money back and hung up on me. STAY FAR AWAY from this company. Samer Zaher, the owner was charged in 2011 for fraud! He just got out and is wrecking havoc once again. https://www.pressandguide.com/news/man-wife-and-his-mother-charged-in-four-year-real-estate-loan-scheme/article_5a253857-e93b-5a74-9b3a-5ff2389c75a0.html

Worst possible place to rent a car. Worst business practice ever. Rented a car to my grandson found…read moreout the car had five warrants out on it. My grandson was in heaven driving this car as he has been battling cancer for 5 1/2 years ....the car reeked of marijuana.... they illegally charged my daughters card. In my contacting the attorney generals office it was discovered that the owner of this business Sam has had several run-ins if not arrests which you can look up for yourself. There's scammers and shysters I wish the state would get involved in investigating this business as well as the other businesses this Sam owns. Sam's businesses I run out of Lebanon and the United States I warn stay away from this business or any business this individual has his hands on

Do not trust this business. They use shady, deceptive tactics to take your money and leave you…read morestranded on your most important days.I experienced the exact same issue as Tanisha J. They asked me to send the payment before seeing or signing the contract, claiming it was necessary to secure the car for my Saturday morning Baraat on July 5th. Once they received my money, they finally sent the contract--conveniently hiding the actual rental timings in a small corner of the document. As it turned out, they had already rented the car to someone else the day before. Handling a wedding day mistake with such careless disregard is unacceptable. To make matters worse, I still have not received a refund.

Do not rent from here. Very shady business practices. I had reserved a Bentley for my son prom and…read morethey gave it to someone else. They gave me the run around about getting my deposit back.

amazing people to deal with great customer service…read more nothing but the best always help me out and give me the greatest value

DO NOT RENT FROM BUDGET!…read more I rented during the winter, so there were some salty footprints on the floor (see image from their "damages" report). THEY CHARGED ME $450 FOR DAMAGES!

Debit cards are accepted - They were very quick in processing my information which i already made…read moreprevious reservation. (Oh how i hate to wait) please note - if you do decide to use a debit card, then please make sure you have $200 extra available; if not, then you request would be declined more likely. Beware of their normal product pushing.... additional insurance, upgrade vehicle, and gas refill. If you are using a weekly rate, then you most know if you return early then you're daily rate will range between $45 to $50 a day instead of the special.

THE worst experience. There is no way of contacting HERTZ. The website is useless…read more Tried to get a receipt from a trip and it was literally IMPOSSIBLE. They have AI answering the phone once you dig for the customer support number. THE WORST!!!! Not using them again!!! Hertz Gold membership @#$%

April & Devin were absolutely amazing. We came in 10 mins before closing and they welcomed us in…read morewith open arms. I booked a reservation with the Hertz on Van Dyke, and when I went to pickup the car they said they didn't have ANY cars. Coming to this location and having Devin & April be so patient with us even though it was last minute has my mom and I feeling grateful. Thank you to them both for their kind service.

This is one of the most racist companies I have ever seen. I was literally told "You need a high…read morecredit score to rent a car here because our cars get stolen too much". My credit score is 800 and just because I'm black doesn't mean I'm a car thief! The lady at the front desk should be FIRED! I immediately left, canceled my reservation and took my business to Enterprise! NEVER again will I deal with Hertz. Enterprise gave me a reservation and let me choose an even nicer vehicle than what was presented online. With no credit check, no racial profiling and no stereotypes! I'm contacting the EEOC!

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!