I normally don't post reviews, but what happened to me at the Enterprise Southfield location on…read moreDecember 1, 2025, needs to be documented. This wasn't just bad customer service it was humiliating, hostile, and completely unprofessional. I arrived at 8:00 AM with a confirmed reservation for later that day. I simply needed to clarify a small balance. Instead, the assistant manager, Gordon McLeod, loudly announced in front of customers and employees that I owed $135.20, which I calmly agreed to handle. Then he loudly claimed that I owed $12,000, which was absolutely false. When I asked for the Damage Recovery Unit's number, he pretended he couldn't find it. I called myself. They confirmed immediately that I owe nothing and that I am fully cleared by Enterprise's Risk Department and Do-Not-Rent Department to rent at ANY location. Even after I was fully cleared by Enterprise's own departments, Gordon still refused to rent to me, claimed I was banned for six months, and the on-duty managers backed him up. They acted like they were trying to provoke me, speaking loudly, staring at me, and crowding around me as if I was being hostile -- even though I never raised my voice or acted disrespectfully. It felt retaliatory. It felt discriminatory. It felt like they had already decided how they wanted to treat me, regardless of the facts. I left embarrassed and disappointed. This isn't the first time I've had issues with this particular location. As a long-time, loyal Enterprise customer and Platinum Member, I shouldn't be treated like a problem or a burden. Immediately after leaving, I went to the Farmington Hills Enterprise, where the service was the complete opposite professional, respectful, and actually helpful. That showed me the issue is NOT Enterprise as a whole. It is specifically this branch and its management culture. Enterprise Corporate needs to investigate this location. What happened here is unacceptable and no customer should experience it.

Franco @ Enterprise Southfield really stepped up today and rented a truck to me that I desperately…read moreneeded to tow a large boat! Both U-haul & Home Depot committed, by contract, to rent me a pickup for this purpose only to bail out at the last minute leaving me in a major bind. Thank you Franco and Enterprise SF you were a Big savior today!

Worst possible place to rent a car. Worst business practice ever. Rented a car to my grandson found…read moreout the car had five warrants out on it. My grandson was in heaven driving this car as he has been battling cancer for 5 1/2 years ....the car reeked of marijuana.... they illegally charged my daughters card. In my contacting the attorney generals office it was discovered that the owner of this business Sam has had several run-ins if not arrests which you can look up for yourself. There's scammers and shysters I wish the state would get involved in investigating this business as well as the other businesses this Sam owns. Sam's businesses I run out of Lebanon and the United States I warn stay away from this business or any business this individual has his hands on

If you're in search of a "Luxury " rental company this isn't the one. I was part of a wedding party…read morewhere they fed the bride and groom lies, were unprofessional and outright scammers. We were scheduled a party bus that was told the morning of the wedding that it was "broken down" which came to be a lie, and rearranged for a limo that 1. Was not suited for our party size and 2. Rolled up with tires that were flat! (Before we even loaded up in it.) My recommendations- read these negative reviews, do your research and book elsewhere. Save yourself the trouble and headache on your special day.

Do not rent from here. Very shady business practices. I had reserved a Bentley for my son prom and…read morethey gave it to someone else. They gave me the run around about getting my deposit back.

From the owner: Dream Luxury Car Rental has several distinitve features that set us a part from conventional rental…read moreservices. Dream Luxury Car Rental provides a premium fleet selection. Our exclusive selection of high-end, top-tier vehicles from renowned brands. We have the latest models which are meticulously maintaned and eqiupped with the most advanced features and technologies. Dream Luxury Car Rental has unmatched elegance and comfort. The focus on luxury extends beyone the brand names we offer. These vehicles boast exquisite craftsmanship, sumptuous interiors, premium materials, advanced entertainment systems, and cutting-edge comfort features, offering a first class experience. Dream Luxury Car Rental offers exceptional service and personalization. Our focus is to prioritize personalized services providing a bespoke experience, catering to individual preferences, offering tailored solutions, and ensuring a semaless and delightful customer journey from booking to the return of the vehicle. Dream Luxury Car Rental offers permium services such as an exclusive fleet selection, personalized concierge services, chauffeur services, flexible rental options, VIP treatment and access, 24/7 custome support and upgraded amenities.

DO NOT RENT FROM BUDGET!…read more I rented during the winter, so there were some salty footprints on the floor (see image from their "damages" report). THEY CHARGED ME $450 FOR DAMAGES!

Runn!!!! Do not rent a car from here! Long lines and no buses for airport transportation! So…read moreunsafe, packing people like sardines in the bus! Do not go here!

Absolutely never renting here again. Not at Hertz and not at this location ever…read more "It hurts to rent at Hertz should be their slogan." They allow smoking inside of the building. It reeks of cigarettes so bad. The workers don't acknowledge you for 10 minutes. It's a 30 minute wait for the car you're renting, that you had booked weeks in advance, and even called ahead that same day and they said it was ready, you get there and it was not ready. Car was not clean, worker would not run it through the car wash, it had snow and ice all over it. Crumbs all inside the vehicle. Random $100 fee, had to wait 30 minutes on the phone to dispute a random $100 fee that had no description, only for the phone tech to say "the cars tank wasn't filled". We literally got gas right before we returned it, and had receipts. It will take 5-7 business days before that's refunded. Not a good experience at all.

Made a reservation for a vehicle two weeks before I would need the car. Received a phone call one…read morehour before the scheduled pick up and was told no cars were available AND she couldn't give me an idea when a car would be available. This is an awful way to do business. I should have read the reviews. They are accurate!!!

This rental place has been great to me. I got into a car accident about a month ago, and needed a…read morerental until my car was ready and fixed. They put me into a brand new car, and although we had some kinks in the process, they made sure I left with a car. Additionally, when the car I was driving seemed to be driving weirdly, they immediately let me get into a different rental. Process was easy, fast, and they had great customer service. I've never had a better rental experience. Both employees were amazing. Would rent here again in the future for sure!

This is one of the most racist companies I have ever seen. I was literally told "You need a high…read morecredit score to rent a car here because our cars get stolen too much". My credit score is 800 and just because I'm black doesn't mean I'm a car thief! The lady at the front desk should be FIRED! I immediately left, canceled my reservation and took my business to Enterprise! NEVER again will I deal with Hertz. Enterprise gave me a reservation and let me choose an even nicer vehicle than what was presented online. With no credit check, no racial profiling and no stereotypes! I'm contacting the EEOC!

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!