Good afternoon the problem I had in fort lauderdale florida Oct 17 2025 was i picked out a car…read moremonths prior get there, me and my girlfriend. They say, pick any car, because I am gold getting the car ,so I was like ok cool so I pick the car soon when it was time to leave, they told me this car was registered to someone else twice. I had to go through that third time. They told me I had to put down a down payment. I remind you something. They should've told me before. I even got the car or even walked in the door not when it was about time for me to go. So my reviewNever do that again ended up going to enterprise this Willie J Mason

Couldn't even get a car. Made several reservations days in advance and every time they were "sold…read moreout". Person on the phone each time was incredibly rude.

I very highly recommend this business if u need auto repair or a rental they will take care of u…read morethere staff are really good at what they do I wouldn't take my vehicle any where else there quality and value are top notch they are not like other mechanic shops who will over charge and tell u that the wrong thing is wrong with ur vehi cle. not mels auto there very fair and tell u what's really wrong with ur car or truck and will take care of ur vehicle and if u need a rental while ur vehicle is getting fixed they can take care of that most places don't have rentals on site they do I'm very satisfied in doing business with Mel's auto and rent a wreck bring ur vehicle to this business for service u won't be disappointed

Predatory practices around required insurance…read more People were nice, but policies are awful We ended up taking a 2 hour Lyft instead Don't do it.

Somewhat quick in and out. The faulty child seat was adjusted by Zach... I appreciate his hard work…read morefor that gesture. Rented a Ford expedition. It was clean, and high tech ... 5stars. The girls enjoyed Candyman as our driver. Very friendly and helpful!!

Unfortunately we did not have a good experience this visit on 12/20/25 at this Detroit Airport…read morelocation. My Husband reserved a Premium SUV almost a month in advance of our arrival date. We took the airport shuttle here and the line was super long. My Husband checked in, he has one of those great customer accounts since he frequently rents from Enterprise. Well, we saw several families waiting for their vehicles for over 30 mins. A majority of the time, an employee would come to talk to the people waiting on cars to ask if they would rather rent another class/type of vehicle. This was a RED FLAG and it happened about 4 times in 45 minutes. At an hour of waiting, a male employee comes over and asks if we would consider a Dodge Durango (which is not the suv class that we reserved). We let him know that it would not work for us, due to our party size and luggage amount. We have 3 people at and over 6 foot and 1 who is 5ft 8 inches, plus 8 pieces of luggage, backpacks, purses, etc., which is why we reserved a premium SUV. Meanwhile, 2 smaller (shorter and less people) got their premium suvs and drove off.... Another employee named Owen asked again (this is at 1hr 15mins) if we would take a Dodge Durango. Again, we declined and thanked him for offering. We then had to explain our party size and luggage amount. He said that they are checking the whole fleet including National and Alamo lots... Owen returns and asks my Husband to have a look at Jeep Wagoneer. My Husband said that it was not the class that we reserved, but it will work. Owen took a bit off of the price for the hassle and smaller vehicle class. Overall, they did not have the vehicle class that we reserved and paid for, it was snowing, it was cold, it was very bad. We waited a total of 1 hour and 45 mins to get a vehicle; even though we reserved a month in advance. I do not recommend this location during the holidays. When we brought the suv back, we prepaid for fuel and the estimated cost held on the credit card was set. We even brought the suv back with almost a half tank of fuel. The total was $40 over what the original credit card hold was. This place is a joke, scam, and most importantly unreliable.

It's a great airport, comfortable, with interesting shops. We always take a car service so I don't…read moreknow the parking situation.

I would highly recommend DTW Detroit Airport Car for your transportation needs. Don't let the name…read morefool you into just airport service, they offer more. I had to return to Michigan for a funeral and was looking for two SUVs to transport my family throughout the day. DTW Detroit Airport Car was the first to respond, the least expensive - several hundreds less, and the most communicative through Yelp, text, email or phone. The drivers were great, professional and helped our family in a time of need. Next time I need vehicle transportation while in Michigan, I would contact them first!

The best part of my Alamo experience at DTW this morning was my interaction with the agent,…read moreValerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

Beware! Don't ever…read moremisplace or leave behind an item at Alamo Detroit Airport! I left important keys with an AIRTAG in my rental and Alamo's JOKE of a customer service are giving me the runaround while I try to have them returned to me. Lost and found claims they haven't located them despite the airtag showing the exact location and me detailing exactly where I left them in the vehicle. If someone actually looked in the vehicle this would all be resolved. Be careful fellow travelers!

We rented the car here for a few days our little family vacation…read more They do have the express service where your name is on the TV outside, and you can pick out a car in their little section, grab the keys and go if you filled out all your paperwork, uploaded your ID and payment ahead of time. It was nice seeing my name on the screen when the shuttle got us there. The only issue is that service is only provided during certain hours of the day, and when your plane arrives at 11pm, you have to go inside, and wait in the extremely long line where they are understaffed. One of the staffers did say for me to just go pick out the car and gave me an upgrade for the inconvenience which was nice. I would rent from them again. 2025-11 #562

Live up to promises. Have customer service. Care. Try those 3 things and I'll consider changing my…read morereview. Budget car rental lied to me. And lost me as a customer today. I took the time this morning to create an account with Budget and sign up for Fast Break so I could go straight to my car. After taking the shuttle to the car lot I wandered around in freezing rain and couldn't find where to go. I went back to the counter area and found someone that would listen to me that told me that Fast Break was "unavailable" today and I'd have to get in line. A line a lot longer than when I arrived but zero communication from Budget ... Yeah. Fun. 2 counter attendants and like 20 people in line. No way I get to my destination on time. They have QR codes posted everywhere to scan to shorten time then don't bother to keep up their end of the bargain yet if you complain, it's not fixed and no one cares so what is happening in America these days? Bad service, long lines, rude people... Goodness! I tried and still lost :( Budget was really really bad today on my first (and last) experience with them Also, the shuttle from DTW? Driver didn't even try standing up to help people with luggage even when a passenger struggled to get a heavy bag up the steep steps. Just sat there staring. And still had a Tip Jar 2 feet away. Yikes!

I was super happy with the service that I received at Avis on Middbelt and Vanborn. Frank was…read moreexceptional. We had some concerns renting from the airport but this location made up for the trouble that we experienced. I plan to rent all my cars from this location moving forward.

Run Forrest run. I've been in line an hour. It's brutal. I mean brutal. Got here at 8 pm, still in…read moreline at 9 pm. About four people working the desk but only one or two at a time working. The others are taking a break I guess. Don't rent here. It's bad. And when I say bad, I mean really bad. Finally made it up to the desk. Disaster. They don't have anyone to prepare the cars. So, they are checking you in and getting a dirty car from the lot then the person leaves to go wash it. No, no, no I'm Not kidding. Now I know why the sales associates keep leaving. This is probably the craziest car rental experience I've ever seen and I'm well over a million flight miles.

Dropped off our one way rental here at the Detroit Metropolitan Airport and it went smooth and…read morequick. The staff was very friendly and checked us in quickly and got us on the shuttle to our terminal.

They went above and beyond to take care of me today. This will be my go to location from now on and…read moreI'll tell my friends and family. Wow! So wonderful