I very highly recommend this business if u need auto repair or a rental they will take care of u…read morethere staff are really good at what they do I wouldn't take my vehicle any where else there quality and value are top notch they are not like other mechanic shops who will over charge and tell u that the wrong thing is wrong with ur vehi cle. not mels auto there very fair and tell u what's really wrong with ur car or truck and will take care of ur vehicle and if u need a rental while ur vehicle is getting fixed they can take care of that most places don't have rentals on site they do I'm very satisfied in doing business with Mel's auto and rent a wreck bring ur vehicle to this business for service u won't be disappointed

I was a definite bait and switch. I reserved an SUV online and received a sedan.It was still a…read moredecent value compared to what was available. You pay like a small estimate online in advance. When you arrive they hit you with several fees $15.00 per day for using your own insurance and a $30 miscellaneous fee. Mine averaged out to about $40 a day. There is a separate $500 hold placed on your credit card but that was released pretty quickly in my case when I returned the vehicle. If it seems too good to be true it probably is.

First of all, I never write reviews but this was very warranted. I rented a car and upgraded to…read moreluxury vehicle : once driving the vehicle the check engine collant light came on a few times. To be safe and not damage the car : I called the Enterprise by my Dads place where I was staying. They immediately put me in a car, later that day when we found out the luxury car needed to be taken to the dealer, Marquis at the Royal Oak office put me a very nice new car. He also was so professional, kind and hardworking. Upon changing my reservation & returning my car to DTW a few days early as had to get back home for a work project : was presented a bill that hadn't been adjusted yet. Mike took the lead and was kind, professional and apologetic to my situation. I wasn't looking for sympathy: life happens, it's how we you react to the events that define who you are. Mike offered a very generous discount for my inconvenience and I accepted. He told me he'd take care of it as I was trying to catch the shuttle (which they have a ton of so rides to and from DTW were super quick). This morning I had call from David the store manager who wanted to make sure I was happy with my experience. The level of professional service, kind demeanor and above & beyond good humans (even the young lady who checked my car in) at every turn made this an experience I won't forget. Remember you get more bees with honey. The way the whole Enterprise team handled this very little hiccup makes them the sweetest in my book!

I have never been SOOOOO disappointed in Enterprise in my life…read more We booked a 15-passenger van with Enterprise on January 20, 2026, well in advance of our trip scheduled for July 24 through August 2. This was not just any trip. A group of family and friends were travelling with me from Canada to Texas so we could bring my husband's ashes home. It was an incredibly important and emotional journey for all of us. Because of how important this trip was, we did everything we could to make sure there would be no issues. We confirmed our reservation multiple times over the months leading up to our departure. We even called Enterprise three separate times during the week before our trip, and each time we were assured that everything was good to go. Then, on the very day we were supposed to leave, we received a call telling us they did not have a vehicle for us. WHAT?! How does this even happen? We immediately called and asked to speak with a manager, but instead of receiving a solution, we were given a frustrating runaround of excuses. We were eventually told that an area manager would supposedly have a vehicle brought to the airport for our 6:00 p.m. pickup time. This was especially confusing because we had initially been told there were no vehicles available due to recalls. At that point, we simply could not gamble with our trip or trust that Enterprise would actually come through. We had to start calling other rental companies ourselves, scrambling at the very last minute to find transportation for our family and friends. We planned ahead. We booked months in advance. We repeatedly confirmed our reservation. We called multiple times the week before. We did everything right. And despite all of that, Enterprise didn't just drop the ball--they stomped on it at the worst possible moment. Thankfully, Budget Rental came through for us when we needed them most. They helped us out at the last minute and made sure we had a vehicle so we could continue with our journey. Thank you, Budget, for stepping up when Enterprise let us down. You have earned our business going forward, as well as the business of everyone I know who hears this story. Enterprise, you should be ashamed of how this reservation was handled. When people are trusting you with something this important, the least you can do is honour a reservation that was made six months in advance and repeatedly confirmed.

It's a great airport, comfortable, with interesting shops. We always take a car service so I don't…read moreknow the parking situation.

I would highly recommend DTW Detroit Airport Car for your transportation needs. Don't let the name…read morefool you into just airport service, they offer more. I had to return to Michigan for a funeral and was looking for two SUVs to transport my family throughout the day. DTW Detroit Airport Car was the first to respond, the least expensive - several hundreds less, and the most communicative through Yelp, text, email or phone. The drivers were great, professional and helped our family in a time of need. Next time I need vehicle transportation while in Michigan, I would contact them first!

The best part of my Alamo experience at DTW this morning was my interaction with the agent,…read moreValerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

Had a great experience in June 2025. While the airport is a bit clumsy to get to the rental busses…read morewith luggage, once getting there, it was super simple. Easy ride about a mile down the road. Had a short wait to be assigned my luxury rental. It was clean and in good condition. Drop off was a breeze as was the bus ride back to the airport

Can't get off the property. We just got our car, and they can't seem to find the information to let…read moreus drive away. Talking back-and-forth via walkie-talkie, probably gonna have to go back to the office. Very dysfunctional here.

I had a horrible experience and I would not recommend this location…read more I booked my reservation on May 1, 2026, but when I arrived, I had to wait in line for over an hour. After finally reaching the counter, I was told there were no cars available and that my only option was to take a truck. As my partner and I were trying to decide what to do, the manager assisting us, Ahmen A., told us to "hurry up" because other people were waiting in line. That was incredibly frustrating, especially after we had already waited more than an hour ourselves. At no point did I feel respected or valued as a customer. Reserving a vehicle weeks in advance should mean something, and the way this situation was handled was unprofessional and dismissive. I will never book with this location again and would not recommend it to others.

It took longer to process our rental car reservation than our actual flight. Avoid at all costs…read more Some in line with us had their reservations cancelled because they expired during the time they stood in line to be processed. A complete $hit show. The agents focus on Budget customers and ignore Avis clients. I phoned customer service during our wait and people became impatient and began to ask questions, why are you only servicing Budget and not Avis ? Why are the agents leaving, the agent on the phone heard all of it and only had the ability to answer, I'm sorry for your inconvenience". It took two hours to get our car and we had no time to familiarize ourselves with car, we had minutes to leave the lot or our reservation would be in peril again. All of this is a recipe for disaster. Just found out that we were double billed for our rental ! They must have made a killing if they did that to everyone yesterday ! The charges are pending so we can't have them corrected until after they take our money. Every agent needed manager assistance for each transaction and each rental process took one to two hours !

I was super happy with the service that I received at Avis on Middbelt and Vanborn. Frank was…read moreexceptional. We had some concerns renting from the airport but this location made up for the trouble that we experienced. I plan to rent all my cars from this location moving forward.