We rented the car here for a few days our little family vacation…read more They do have the express service where your name is on the TV outside, and you can pick out a car in their little section, grab the keys and go if you filled out all your paperwork, uploaded your ID and payment ahead of time. It was nice seeing my name on the screen when the shuttle got us there. The only issue is that service is only provided during certain hours of the day, and when your plane arrives at 11pm, you have to go inside, and wait in the extremely long line where they are understaffed. One of the staffers did say for me to just go pick out the car and gave me an upgrade for the inconvenience which was nice. I would rent from them again. 2025-11 #562

Live up to promises. Have customer service. Care. Try those 3 things and I'll consider changing my…read morereview. Budget car rental lied to me. And lost me as a customer today. I took the time this morning to create an account with Budget and sign up for Fast Break so I could go straight to my car. After taking the shuttle to the car lot I wandered around in freezing rain and couldn't find where to go. I went back to the counter area and found someone that would listen to me that told me that Fast Break was "unavailable" today and I'd have to get in line. A line a lot longer than when I arrived but zero communication from Budget ... Yeah. Fun. 2 counter attendants and like 20 people in line. No way I get to my destination on time. They have QR codes posted everywhere to scan to shorten time then don't bother to keep up their end of the bargain yet if you complain, it's not fixed and no one cares so what is happening in America these days? Bad service, long lines, rude people... Goodness! I tried and still lost :( Budget was really really bad today on my first (and last) experience with them Also, the shuttle from DTW? Driver didn't even try standing up to help people with luggage even when a passenger struggled to get a heavy bag up the steep steps. Just sat there staring. And still had a Tip Jar 2 feet away. Yikes!

Baljeet Singh @ Hertz 289 Lucas Dr. Bldg B Detroit MI. Was a guardian angel sent to save me!!!…read more No one else wanted to help. He honored a confirmation deal I had with their counter business Dollar Rent a Car. As my flight was delayed at Charlotte NC Airport for 3 1/2 hours & the Dollar counter closes at 6pm. I never planned on something like that happening. As I didn't arrive until 7:30 pm. He really help to care of me along with, the guys outside as I awaited my sedan being brought out. A Jeep Compass had been out, and he told me no need to wait any longer take what we have. Because of these 2 guys my experience was Fabulous!! Shout out of Gratitude to them JGraham

The front desk lady, Paula, is an outstanding person and I feel bad that she has to deal with…read morepeople that have bad days. She was left alone, encountered an issue, and she handled it professionally and on the point. Let's give her props Hertz, she is rocking and rolling and customer service is 10/10. Good job Hertz. Also, your shuttle bus driver was awesome and very cool. It's 2 am but hey, your crew is on point man!

Mayci was a great help and made the process of renting a car easy and headache free, helping me…read morefind exactly what I needed. She was also extremely friendly and accommodating! Will definitely be coming back!

I rented through Budget. Budget and Avis are partners. I took the shuttle over and I had received a…read moretext message that said go to Zone 1 in the lot and take whatever car you want. Well- I clicked the link and took a picture of the car I was going to take, and it didn't work. So I checked to make sure I was in zone 1- I was - and I went back and took a pic of the next car and it did not work. The third time was a charm- I was able to book the dodge durango. I went to put my luggage in the back and was surprised to see a full size tire in the luggage area and an old plastic soda cup from a gas station? So I went to the middle seat to put my luggage and I saw more trash. Then I opened the driver side and saw trash in the door, on the floor and a ketchup packet next to the keys. Wow. This car is dirty. I only needed the car for 6 hours so I decided dirty was fine. I got in the driver seat and saw a paper on the dash - an accident report. Wow. So I decided I did not want this car after all because the report said the car was on a spare tire! Sure enough- it was on a spare. That explained the full size tire in the back. So I schlepped all my stuff inside to the office and waited in line. The attendant was friendly enough and fixed my issue and apologized. She sent me from the budget side to the Avis side for my next car. Well I dragged all my luggage out to the spot and there was no car!!!! So I went back to the office to let her know that there is no car in the slot they rented to me. Of course she had to call on the radio to confirm- as if I don't know how to find a car ?!?! So now she gives me another car. It's NOT and suv which is asked for. She said it's a Mazda 3. So I said - is that an SUV? And her response was yes sort of a mix of a car and suv. No. Absolutely not. It's a CAR. It's not an suv. I had already wasted so much time at that stupid lot that I just took the car. I wanted an all wheel drive because I had an hour drive ahead of me and it was 14 degrees with ice and snow on the roads. Luckily the car was clean. But it was a car and not an all wheel drive vehicle, as I requested. What a freakin debacle at this rental company.

Somewhat quick in and out. The faulty child seat was adjusted by Zach... I appreciate his hard work…read morefor that gesture. Rented a Ford expedition. It was clean, and high tech ... 5stars. The girls enjoyed Candyman as our driver. Very friendly and helpful!!

Unfortunately we did not have a good experience this visit on 12/20/25 at this Detroit Airport…read morelocation. My Husband reserved a Premium SUV almost a month in advance of our arrival date. We took the airport shuttle here and the line was super long. My Husband checked in, he has one of those great customer accounts since he frequently rents from Enterprise. Well, we saw several families waiting for their vehicles for over 30 mins. A majority of the time, an employee would come to talk to the people waiting on cars to ask if they would rather rent another class/type of vehicle. This was a RED FLAG and it happened about 4 times in 45 minutes. At an hour of waiting, a male employee comes over and asks if we would consider a Dodge Durango (which is not the suv class that we reserved). We let him know that it would not work for us, due to our party size and luggage amount. We have 3 people at and over 6 foot and 1 who is 5ft 8 inches, plus 8 pieces of luggage, backpacks, purses, etc., which is why we reserved a premium SUV. Meanwhile, 2 smaller (shorter and less people) got their premium suvs and drove off.... Another employee named Owen asked again (this is at 1hr 15mins) if we would take a Dodge Durango. Again, we declined and thanked him for offering. We then had to explain our party size and luggage amount. He said that they are checking the whole fleet including National and Alamo lots... Owen returns and asks my Husband to have a look at Jeep Wagoneer. My Husband said that it was not the class that we reserved, but it will work. Owen took a bit off of the price for the hassle and smaller vehicle class. Overall, they did not have the vehicle class that we reserved and paid for, it was snowing, it was cold, it was very bad. We waited a total of 1 hour and 45 mins to get a vehicle; even though we reserved a month in advance. I do not recommend this location during the holidays. When we brought the suv back, we prepaid for fuel and the estimated cost held on the credit card was set. We even brought the suv back with almost a half tank of fuel. The total was $40 over what the original credit card hold was. This place is a joke, scam, and most importantly unreliable.

Staff is rude and incompetent and two of the employees spent majority of the time arguing back and…read moreforth in front of a room full of customers. Wait time for the car was over an hour even when I did e-check in prior to arriving at the facility. This location is janky at best, avoid at all costs

Very poor service! Stay away!! Even though we got a text…read moresaying we don't have to call them in case of flight delay, when we arrived at the Dollar counter it was closed. Fortunately a Hertz employee saw the Dollar woman and convinced her to come back and give us the car. We were charged $90 for the second driver and now I realized that we were charged additional $108 and you can't talk to anyone.

The best part of my Alamo experience at DTW this morning was my interaction with the agent,…read moreValerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

Beware! Don't ever…read moremisplace or leave behind an item at Alamo Detroit Airport! I left important keys with an AIRTAG in my rental and Alamo's JOKE of a customer service are giving me the runaround while I try to have them returned to me. Lost and found claims they haven't located them despite the airtag showing the exact location and me detailing exactly where I left them in the vehicle. If someone actually looked in the vehicle this would all be resolved. Be careful fellow travelers!

In reviewing the other reviews, most of the negative reviews were how long the wait was and how…read morerude/bad the employees were.' The cost did not seem bad $60/day including the taxes, etc. We reserved the car online. Then maybe the day of pickup, we selected the car online. Then they send you a parking spot where the car is located. The only issue is figuring out where the cars are parked. We were looking in the wrong area but our bus driver told us were to go. Ours was located to the back and left of the office. We then got it and drove it to the exit where we got checked out. The only wait was finding the location of the car. For gas there is a Speedway on Merriman Rd just North of the airport which is not bad. For return, you just park it in the line and someone comes to check the gas tank and you are done. We had no problems. Just use the online check in and car selection.

Terrible process to exit the lot. It takes approximately 5-8 minutes per car, to get out of the…read moregate. This place needs to modernize their process because it's broken. 20 min line at the check in counter, 15 min wait for them to pull up your car, and 45 min to get out of the lot!!! What a complete waste of time.

Another amazing experience at the Detroit airport National Rental Car! The shuttle service from the…read moreairport terminal to the facility was quick. It was under 10 degrees when I landed so I was thrilled that I didn't have to wait for a shuttle bus! The cars were clean of snow and ice. I jumped in a car, was first in line for check-out, and on the road within 10 minutes! When I returned the car at 6am the shuttle was waiting to take me back to the airport. 5-star service in the frigid winter months!

I really appreciate the shuttle service frequency and speed. We are so lucky for that in Detroit!…read moreThe drivers are always personable and helpful. I still get confused that National is housed with Alamo when I need to go inside, in this case to pick up a car seat. There's really no issue, but it seems like a lot of unnecessary branding, if they are really the same place? Streamline and cut the marketing budget! I was also disappointed with the car seat. It was fine. It fit, but based on the other car seats I've been acquainted with recently, I am not confident in its accident rating. Also, for such a basic seat, they couldn't put it in the car for me because that could have made them liable. I get it. That's the policy, but it's weird. I suppose these are more complaints about National as a company than this location, though. The service at the rental office and checking out at the gate is fine. It seems to take longer than it does at other places, but since I get there faster, I suppose it's a wash.

I arrived at DTW at approximately 5:00 a.m. in the dark and extreme cold to pick up a reserved 4…read moreday rental. I went directly to the designated rental shuttle area. While shuttles for all other rental car companies and hotels arrived regularly the Budget shuttle never appeared. I waited approximately 45 minutes. During that time I called the direct phone number for Budget multiple times and received only an outgoing message stating the office was closed. I also contacted Budget's 800 number and was told there should be a phone in the shuttle area to request pickup. There was no such phone. I asked multiple DTW employees all of whom confirmed there was no phone and that waiting was the only option. Two other parties were also waiting for Budget during this time. One of those parties discovered that Avis and Budget share an office so we boarded an Avis shuttle. Given the lack of shuttle service and unanswered calls I believed Budget was closed but the office was in fact open. When I reached the counter I was assisted by a representative named Christian. He attempted to rush me by suggesting I take an electric vehicle, which I had not reserved, despite there being minimal customer volume at that hour. I declined. When I asked about extending the rental by a few hours and requested pricing information his answers were unclear and incomplete. Christian then loudly announced that he was taking a specific car, repeating it so other employees could hear. This behavior was unusual and, in retrospect, appeared deliberate. The vehicle I was given was in unacceptable condition. It had a strong cigarette odor, visible dirt and mud throughout the interior and exterior and extremely dirty windows that impaired visibility that became apparent when daylight broke. Because it was still dark the full extent of the condition was not immediately apparent. I initially I thought it was dew and poor wipers. The vehicle was also not provided with a full tank of gas. I returned to the counter and informed Christian that the car smelled strongly of cigarettes and requested a different vehicle. I was told that all the cars smelled like cigarettes. Another employee offered to spray the vehicle. A third employee applied a deodorizing spray through one door and at my request it was sprayed through the others. The chemical odor was irritating but at the time it seemed preferable to the cigarette smell. When exiting the lot I informed the attendant checking IDs that the fuel tank was not full. I was advised to either return inside to have it corrected or document it with a photo. Given the poor visibility caused by the dirty windows, I chose to take a photo and leave. Approximately 10 minutes later the cigarette odor returned at full strength. I drove with all windows down and wore a mask yet experienced throat irritation, nausea and difficulty breathing. I realized I could not tolerate this condition for a 4 day rental. I contacted Budget's 800 number and was initially told the vehicle must be returned to the original pickup location, despite being over an hour away. After an extended back-and-forth, I was told I could go to any Budget location. I drove 25 minutes to the Sterling Heights location where I was informed they had no vehicles and were turning away customers with reservations. I was told that due to the approaching weekend other locations likely also had no availability and that I would need to call each location individually. I contacted the 800 number again and was told the airport would have the most availability. A representative suggested I take the vehicle to a car wash. This was not a reasonable solution; cigarette odor embedded in fabric is not resolved by a wash, and deodorizing sprays had already caused additional irritation. With no alternative, I drove an hour back to DTW, losing a substantial portion of the day correcting an issue I did not create. Upon arrival, the return line extended out the door. I was assisted by an employee named Janey. Although I requested to speak with a manager, I was told management was in a meeting. Despite this, Janey handled the situation promptly and professionally. During an extremely busy period, she provided a clean vehicle that did not smell like cigarettes, was free of mud and dirt, and had a full tank of gas, basic standards that were not met earlier when there was little to no line. Janey resolved in minutes what multiple employees failed to address. Her professionalism stood in stark contrast to the rest of this experience.

Rented a car from Budget rental at the Detroit Metro airport location for 24 hrs, and to be dropped…read moreoff at the Cleveland Ohio airport. I didn't get a receipt. I was told it was sent to my email, I never received it. Picked up the car it was so dirty. I called and spoke to several people and was repeatedly told the receipt was being sent, never received it. The next morning the rental was dropped off at Cleveland Ohio airport. I called still no receipt. They checked and said the car was never returned. After an hour of frustration talking to useless people they finally said it was there. I checked my credit card activity and they had charged triple the quoted price. Never received a receipt. I strongly advise using another airport rental car service!!!

Wait was over a hour, as they were waiting for cars to come in…read more Waiting area crowded and uncomfortable with limited bench seating (see photo).

Today, I visited your location to rent a car, and I must express my extreme disappointment with the…read moreexperience I had. From the moment I walked in, the atmosphere was tense and unprofessional. There was an older middle-aged woman, Monique, yelling across the room at customers to get in line. The way she spoke was shockingly loud, aggressive, and completely unwelcoming. It set a negative tone right from the start, and I could sense that other customers were just as uncomfortable as I was. When I finally reached the counter, the interaction was far from what I would expect from a business that prides itself on customer service. Instead of a polite greeting, I was met with a cold, rushed, and impersonal demeanor. It was clear that she had no interest in providing any level of courtesy or professionalism. After I handed over my ID and driver's license, things took a turn for the worse. While processing my payment, Monique yelled at me not to pull my card out of the machine, raising her voice in a manner that was not only rude but completely unnecessary. Her tone was abrasive and demeaning, leaving both me and the other customers around me in shock. People were looking at her, shaking their heads in disbelief at how she was treating a paying customer. At that point, I had to respond and told her not to speak to me like that. I couldn't believe how unprofessional and downright hostile she was acting. This level of disrespect is unacceptable in any setting, but especially when dealing with loyal customers who come to your business expecting a basic level of service and respect. It's clear that Monique's behavior is not only affecting individual customer experiences but also tarnishing the overall reputation of this location. I am urging the management at this location, and corporate, to take immediate action. This situation needs to be addressed seriously. I would strongly recommend reviewing the security footage to witness firsthand how she is treating customers. Her behavior reflects poorly on your brand, and I find it hard to believe that I'm the first person to raise concerns about her conduct. As someone who has rented from your company multiple times, I can honestly say that I have never had an experience like this. I am now reconsidering whether I will return to this location in the future, and I imagine other customers feel the same way after interacting with her. Monique's attitude is driving people away, and I hope you understand the urgency of addressing this issue. It is essential that corporate hold her accountable for her actions, or risk losing the trust and business of many loyal customers. I truly hope this matter is taken seriously and resolved quickly