I hope I've got the right location, the airport. I was just there and came home. I always use Enterprise so no matter what I will always use Enterprise! I love Enterprise for the most part. I want to give the five star review to Avril a young girl who helped me my first day. She took time to explain the car to me. She was patient and understanding when I was missing the wrong cord for my phone /GPS and plug-in she was able to get me a small freebie that they handed out which I'm so grateful because now I'm going to keep it and use it all the time. It is very complicated today. They keep changing chords and plug-ins and it's making life hard for everyone the one. Also, every time I get a rental car, I have to relearn the car even after 45 years of driving. I have cords for my car and it works for other rental cars that are a little older, but it did not work for this car. Avril should be promoted, people like her make a big difference. I'm an older person who owns a business 30 years and I know how great she is and how beneficial to the company she is. However, I did not care for Justin who worked in the desk. All he did was cause anxiety and freaked me out in a time when I was already very nervous driving from the hotel up to the airport in Tucson dealing with Ubers and city environments I'm not used to. He caused me anxiety and made me feel as though I was crazy even though I knew I wasn't. That's not a good way to handle people. I came to Tucson to go to Saguaro National Park not to spend a bunch of time in the city. There was also a very nice young man in the parking lot, Hispanic, shorter stature and young. I don't know his name if anyone knows he's the one when I was returning the car. He's also wonderful. I think it was Tuesday afternoon and I mentioned Avril to him so if he sees this, I'm speaking of you. You were wonderful as well. Let's help those who help others in the world!! read more

The 4 staff that I encountered inside, at the counter, and check in were super friendly and helpful. This was the first time that I was using a new work portal to rent a car. Staff were professional and patient. Car was clean and class I requested had multiple options available. Thank you Enterprise for a smooth rental process. read more

Love Enterprise been renting cars since I was old enough to rent which was a long time ago. This time, flight was early, they didn't have a car. They tried to talk me into an "upgrade' which was a HUGE CAR that I couldn't drive so I declined and said I'd wait. They had nothing. After 30 minutes they tried to put me in a car that I couldn't even touch the pedals but my knees were against the dashboard and the steering wheel touched my legs. I pulled out and then parked. I could NOT drive it safely. They didn't care. The condescending child working there had the cajones to tell me that I need to learn how to adapt. Then he told me that they don't honor reservations and it's always first come first serve. They charged me over $500 Then I went inside and the man behind the counter was no better. Basically "sorry bro" attitude leaving me stranded at the airport. Luckily I got someone to come get me 45 minutes later but the fact that they didn't care and were so rude to me is unacceptable. I have three other reservations with Enterprise but am thinking of canceling if this is how they treat folks. read more

I use them all the time and I've been here several times. Love the check in process everyone is so nice. Ryan was amazing very personable and informative. read more

Ordered a car days ago for an appointment I have today. It's been 40 minutes and still waiting. Apparently many employees have been cleaning the car for 40 minutes now. So happy I set this up in advance. Don't come here read more

Returned a rental to this location and hours later received an email saying it was just returned and I was being charged late fees at over $40/hour. They charged me $100 more than what I was told when I returned the car and the employee scanned it in. I called multiple times for a resolution and can't get ahold of anyone due to it "being an airport enterprise" corporate sent multiple notes to them and I even called the other location where I picked up from. They literally scammed me $100. I would not recommend coming here unless you want to spend twice as much as you're supposed to. read more

Thank you Cruz and Shanell for being such wonderful and helpful people! It makes such a difference to be greeted by friendly folks after a long day of traveling. They made sure we had the perfect ride for our trip--much appreciated y'all. read more

Had a reservation at Enterprise in TUS and I hadn't had this bad of an experience with them in a very long while. I showed up to the counter to pick up my rental car and was told that there will be a 40 minute wait for my vehicle. Here we are at 1.5 hours later and still waiting. No updates, no apologies, just silence...I was told that they were waiting on the cars to be cleaned, but the line of over 15 people, including myself, are calling bullshit. To top it off, if any of us ask questions to the counter staff, they are pretty rude. It's not our fault this location is loaded with incompetence. I'm actually perplexed by the lack of customer service and the "I don't care attitude" from the counter folk... Do better Enterprise TUS... read more

My company rented a car for me at the Speedway and Country Club office. Fabian set me up with a fuel efficient jeep that earned a lot of respect on the road. 32mpg! He met me in the parking lot when I returned and I was off within minutes. Also, when I picked up the jeep, Fabian was equally efficient and drove the jeep to a secure lot where I could leave my personal car overnight. Grateful to Enterprise and Fabian for making this 1 day rental as easy as possible. read more

Enterprise Rent-A-Car - Jeep rented from Fabian at Speedway/ Country Club office 2/13-14. - Car Rental Near Me - Tucson, Arizona

I wouldn't be writing a bad review if my credit card didn't get incorrectly charged the first time. I had to call back and forth my credit card bank and enterprise customer service and bank to get it resolved and I won't get my money back for 10-30 days now. I had a reservation set up, but the person who first helped me opened another rental agreement that my card was charged on. I was wondering why she was asking me what kind of car I want. They also don't let you use the same credit card twice. Warnjng! I had to leave and return, another person helped me and continued the right car reservation correctly. That transaction has been since completed. But now I'm fighting this other charge and I find it very annoying that this could have been prevented. read more

Super accommodating and very friendly! thank you for your guys' help! Shoutout to Tyler, came up with a bubbly and positive attitude! read more

Tara and team were the best ! They provided free valet service by picking me up at my place and returning me to my home free of charge, as I don't own a car. Although I reserved a mid sized sedan, they upgraded me to a full sized sedan, also free of charge. Car was very comfortable, nice looking and everything worked. Economical and fun ! They told me they have several clients who don't own cars but still rent every few months to go visit family, appointments, etc. This is much more economical than owning a car , as there is no big down payment, no costly repairs, no monthly insurance payments, no worries about your car getting damaged or stolen. With car ownership such a big expense, what is not to love ? Choose these guys to rent a car...you will have no regrets and will be well served. Thank you enterprise,...from a very satisfied and loyal customer. read more

The worst experience ever from wrong vehicle provide with broken parts to charging different price to extend the vehicle each time. For the same length of tie charged $80 and when requested extra time, oh gee whiz $111 for the same. Lousy customer service! read more

Rude staff. Low vehicle inventory despite reserving a month ago. This is the 2nd time it's happened here. I'll be sure to use a different company next month when I'm back. All other locations I've ever used are fine. This one is just maybe not up to par read more

Fantastic Enterprise location. Ryan is an awesome representative for the company. He gave us many wonderful recommendations for things to see in Tucson - Mt Lemmon is a can't-miss experience. Vehicle we rented was clean, new, and functioned perfectly. read more

The way the pickup and return system is set up here is quite good. Those two functions are separate, and that makes sense. Customer service was excellent, and I had two rentals during an extended stay in Greater Tucson. Thanks everyone! read more

disgusted with their lack of service. had to rent die to damage to my car. Picked up rental from this location but when trying to return it started getting a run around about where we should've gone. We couldn't return it there. Since no one would be clear about where we needed to return it. Never again with this place. Enterprise is def off my lost read more

We reserved a car in advance just to find out no cars were available and we had to wait and wait and wait

I'm still a bit indecisive on this particular location. Just simply because of the presentation that was not there when I went to this location to pick up my rental vehicle. There were two ladies young ladies working inside and the fact that I just got off of two flights both with bad turbulence from the storms that took place this past Sunday, I walk inside here and the two young ladies continue to converse with whatever they're speaking about prior to acknowledging me so once I said UMm hello, then one girl continue to ask if I had a reservation and what the name was. Then she said that we can walk outside so she can finish checking me in. Once she went to the car to verify that it was there physically she came back and told me that we could now go to the vehicle. She did not do a thorough walk-through in my eyes of the vehicle. I kind of felt like she was rushing the whole check in process. Being that I was tired I sign the tablet declined the additional insurance. And when she walked off I continue to do a walk around myself and then get familiar with the vehicle. So I am 50-50 with this particular location out of all the Enterprise locations that I have done business with being that I am in Enterprise Membr. read more

Enterprise Rent-A-Car - Reservation upgrade for free from a compact to a sedan - Car Rental Near Me - Tucson, Arizona

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Very bad experience! Knowing enterprise is open at the airport but they won't pick up the phone is unbelievable!

I was very happy and satisfied when I picked up my vehicle here. The service was very good. However, when I retuned the vehicle, on a Saturday morning, I had to wait almost an hour to get waited on. There was only one person working the counter and there were five other people ahead of me when i walked in. The counter person was very friendly and helpful but, I would think on a busy day they would have more help. Too bad because I would have given them 5 stars. Next time I will have to look for another location. read more

Enterprise Rent-A-Car - Very nice Hyundai Elantra. Not a good choice if you are a big person. It is very small and difficult to enter. Gas milage around 40 + - Car Rental Near Me - Tucson, Arizona

Be very careful. I was having my car repaired and my insurance company said Enterprise was my sole source to use in the Tucson area for my rental. They ended up charging me over the insurance amount after asked them several times if they are under the amount that is allowed with my insurance. They asked me what car I wanted between two options and ended up upselling me without telling me or my consent AND saying that it was still inside of my insurance rate. Once the car was done they told me I owed $180 over my insurance for the bump up in auto. I am currently pushing my insurance company to cover it and told them if they do not give me other options for other rentals companies and do not cover this BS overcharge I will be finding another insurance company since Enterprise after this is no longer on my future options for rental center. Especially this one. read more

Very poor check-in experience at Enterprise rent a car at the Tucson Airport. With a line of customers waiting to pickup their keys all three agents were 'chatting up' the customers they were servicing. After travelling cross country I had to wait in line for 20 minutes while the closest agent made idle chit-chat and discussed how cool it was they were from the same town as the customer they were servicing. No agent displayed any urgency to help waiting customers. read more

I am a Costco membeer and rent from Enterprise almost exclusively. The staff is almost always great and they always give me a very nice, clean, well running car. They also frequently upgrade me which is always appreciated. Rented a Dodge Challenger to hot rod around the Tuscon area for a week. The car and the staff did not disappoint! The car was great, the staff was great, the location (at the airport) was great. Unlikely we'll ever return to Tuscon but if we do, we'll be driving another Enterprise hot rod :) read more

Made reservation for a cargo van to move this weekend. Waited at enterprise for only employee to answer phone calls (1/2) hr.) and , only to be told they don't have a cargo van but they can rent me a car . So , I'm 72 yrs old, standing around with two hired hands and nothing to put furniture in . Long time enterprise customer - no more! read more

I have literally been renting from Enterprise my entire adult life (I am 58) but I am done with them. They just keep getting worse. You cannot pick up a car in under a half hour. The latest car had 60k miles, the blindspot monitor did not work, they could never get satellite radio to work and there is a huge hole worn in the carpet by the gas pedal. Time to explore my other options. For $90 a day for the above hoop-d, how can I go wrong? read more

Thank you Ashton! Great experience. Fast checkout. Great. ******************* really great awesome.

I booked this rental through the USAA member website. Everything went according to plan, except that the lot attendant insisted the dents and scrapes on the tailgate and bumper of the Hyundai Santa Fe were normal wear and tear, and not to be worried about. But I took pictures nevertheless. Good thing. When we turned in the vehicle a week later in Gallup, NM, those folks said that if we hadn't taken pictures, we would have been charged for the damage done by the previous renter. And Lord knows how much that would have cost. Lesson learned: Don't trust the Enter-weasels at Tucson International Airport (TUS). read more

Enterprise is always great when it comes to customer service. I only rent through enterprise for that reason. They're quick and considerate of the fact you have somewhere to be. read more

In Tucson, renting a car is cheaper than ride-shares (Uber, Lyft), and I think it's the better option if you can help it. Upon arriving, I found it would take me $25 to get to my destination. Renting a car for 3 days was only about $50 through my Costco membership. Since gas is cheap in Tucson, this was definitely the better option, and it allowed me to explore during my stay! I ended up booking my car while I was in the airport, and it was quick and easy to check the car out. They ran out of the compact cars, so they gave me an intermediate for the price of a compact car. I opted out of insurance because my car insurance covers it. They look over your car with you to ensure the tank is full, and to document any existing scratches before you drive out of the lot. Everything is done via ipad, and they email you your receipt. At some point, I thought I wanted to extend my rental, so I gave them a call, which was easy enough! They told me it would be an additional $12 per hour (I ended up not doing it). However I did learn there is a 30 minute courtesy for your return time! Return was easy as well. You get a receipt on the spot as soon as you return. They were efficient and courteous. Would definitely recommend! read more

If you want to be rude to myself go to the Enterprise on Wetmore in Tucson . Two people were extremely rude to me . I went back to cancel the reservation they refuse to cancel it . The female agent said she was not able to cancel it because she had an error on her computer . I went to Alamo and it was approximately $1,000 as compared to Enterprise for $2,000 . read more

I want to give these guys a SUPER FIVE STAR rating, even though they were out of cars late at night, and I had to take an UBER. Enterprise delivered a car to me the very next morning even though the market for cars was super-tight! They were also nice about a flat tire I got, and they knocked $100 off the price for that too. I was VERY HAPPY with the service, specifically from the Enterprise/Tucson Airport crew! Thank you!! read more

Once again, this location has really disappointed us and really put a bad taste in our mouths. The last time we had bad service they made it up to us and promised better service in the future and that they would speak to management about cleanliness. I couldn't speak on the cleanliness of the vehicle since we were treated poorly and left without a rental. I know that we are just one rental and I'm sure your company has no problem selling out but it would be nice to be treated with respect and curiosity. There are other companies but we used to receive such great customer service. To be told that a car is not available only to hear another representative offer the car we just asked for to another couple that came in after is AS A FREE UPGRADE is down right disrespectful and rude. I hope this place gets its act together. read more

I've rented from this location twice and both times were good experiences. The second time they had upgraded me and then the car got an engine light and they upgraded me again. Everyone is really nice getting to the location is rough as a local but I'm sure it's super convenient for travelers read more

We had a good experience at the Tucson airport. Easy pickup with no hassle, smooth roadside assistance when we got a flat tire, and quick return. Everyone was polite. read more

Brooki was an exemplified of great customer service And dealt with our customer service issue promptly with great professionalism. She addressed every issue and complaint in the most reasonable of Waze, and have made us loyal enterprise customers. I would recommend this location to rent a car if you are having any issues with rental cars in the past read more

Poor customer service. I was in a non at fault accident and they handled the entire situation poorly, and the vehicle I received had so many issues. read more

Horrible horrible horrible customer service the white ladies who work there are super racist they make it so HARD for my husband to rent a car and we been renting cars with enterprise for years now but Only at this location they make almost impossible to rent from but it's so funny how they always tell us they have absolutely no cars available but when we call customer service to reserve a car they do it within seconds for the same location and their faces always drop when we come back with our reservation and confirmation number after they lie to us in our face saying there's nothing they can do about it it happens EVERY SINGLE TIME , and the only reason we come here It's because they are open all night. Sad world. read more

Pickup was OK although we had to wait a while because they were waiting for returned cars to be detailed. The return process was less desirable. I received an email in the morning to remind me about return date, including a link for directions to the rental return. We followed the link and directions, which took us around the back of the airport, completely missing the return entrance. We had to go in the exit side of Enterprise rental, where a service person moved a barricade so we could get to return lane. Do NOT follow the email link directions! Just drive to main airport route and follow rental return signs. The rest of the return process was fine. I told the return attendant about the email issue but he downplayed it. read more

This year... I lost my DL on xmas vaca just before arriving in Tucson. I have my passport & copy of my DL and they refuse to give me a car. Totally stranded. Destination is 3 hours away and need a car everyday. Zero compassion. Last year.. They advertised a BMW SUV and I tried to be very careful not to get the "or similar class", but after I paid extra and went to pick it up, there was indeed tiny print underneath that said BMW "or similar". They were clearly trying to get me to think I was getting a BMW but I ended up with options like Volvo and Cadillac. They then proceeded to tell me how they cost the same as a BMW (untrue...the BMW is about $10,000 to $20,000 more) and that they were in the same class. The Cadillac did not drive anything like a BMW and was even unsafe at higher speeds, like it wanted to veer off the highway. I just want what I pay for and do not want to be baited, tricked or lied to. It definitely felt like a scam. However, the proximity of the pickup and drop-off area to the airport is great and at least the car didn't wreak of cigarette smoke like the car from Budget read more