Cancel

Open app

Search

Enterprise Rent-A-Car

3.3 (142 reviews)
Open 5:00 am - 1:00 AM (Next day)
Updated 1 month ago

Enterprise Rent-A-Car Photos

From this Business

You might also consider

Recommended Reviews - Enterprise Rent-A-Car

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Reservation upgrade for free from a compact to a sedan
Jonnita W.

I'm still a bit indecisive on this particular location. Just simply because of the presentation that was not there when I went to this location to pick up my rental vehicle. There were two ladies young ladies working inside and the fact that I just got off of two flights both with bad turbulence from the storms that took place this past Sunday, I walk inside here and the two young ladies continue to converse with whatever they're speaking about prior to acknowledging me so once I said UMm hello, then one girl continue to ask if I had a reservation and what the name was. Then she said that we can walk outside so she can finish checking me in. Once she went to the car to verify that it was there physically she came back and told me that we could now go to the vehicle. She did not do a thorough walk-through in my eyes of the vehicle. I kind of felt like she was rushing the whole check in process. Being that I was tired I sign the tablet declined the additional insurance. And when she walked off I continue to do a walk around myself and then get familiar with the vehicle. So I am 50-50 with this particular location out of all the Enterprise locations that I have done business with being that I am in Enterprise Membr.

Very nice Hyundai Elantra. Not a good choice if you are a big person. It is very small and difficult to enter. Gas milage around 40 +

See all

6 months ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 1
Love this 1
Oh no 0

1 month ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 months ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 months ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of L M.
0
100
49

1 year ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 months ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

We reserved a car in advance just to find out no cars were available and we had to wait and wait and wait

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Very bad experience! Knowing enterprise is open at the airport but they won't pick up the phone is unbelievable!

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 3
Thanks 0
Love this 3
Oh no 0
Photo of Gene F.
0
34
14

2 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Richard F.
153
2661
11709

7 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 10
Thanks 0
Love this 10
Oh no 0

2 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Thank you Ashton! Great experience. Fast checkout. Great. ******************* really great awesome.

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Phillip W.
39
820
130

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Doc S.
0
17
4

3 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 3
Thanks 0
Love this 1
Oh no 0

5 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 2
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of A F.
37
58
32

7 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ankit S.
112
70
10

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 2
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of cat c.
8
88
23

5 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of D C.
31
5
0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Crystal S.
18
297
1370

8 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

7 years ago

Okay but I been to better rental places. Not very accommodating although I rent three times a month from them

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 4

Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

I reserved online directly through Enterprise and when I arrived I picked up my car at the Tucson airport.

Mentioned in 12 reviews

Read more highlights

You might also consider

Avis

Avis

1.4(64 reviews)
0.0 mi

I went into this experience extremely stressed because of all the negative reviews, so my…read moreexpectations were very low. Surprisingly, the actual process of renting the vehicle was smooth, hassle-free, and easy which I really appreciated. That said, there are some major areas that need improvement. First, the vehicle selection. If I'm choosing a "luxury" option, I don't want to end up with a standard vehicle like a Toyota or Nissan. The website feels a bit misleading it shows a really nice car, but in very small print says "or similar." It comes across as intentional, like customers are being encouraged to pay more without actually receiving what's advertised. More transparency about the exact vehicle (or at least realistic expectations) would go a long way. Second, finding the location was incredibly frustrating. I'm not from Tucson, and navigating the airport to find Avis was a nightmare. When I called customer service, I was repeatedly told "it's at baggage claim," which wasn't helpful at all given that I wasn't familiar with the airport layout. The app directed me to the garage location, but that area is only for "preferred" customers, which made things even more confusing. There needs to be clearer guidance whether that's better instructions, signage, or even a simple map showing exactly where non-preferred customers should go and where to park. This alone would eliminate a lot of stress for customers. Third, customer service was disappointing across the board. The first representative I spoke to on the phone was rude and dismissive. I was already anxious because of the reviews, and instead of providing reassurance, he made the experience more stressful. The second call was also unhelpful. When I finally got to the counter, the in-person experience wasn't any better. The representative made eye contact with me, then walked away without acknowledging me, leaving me waiting for about 10 minutes. When she returned, there was no greeting, no friendliness just a very cold and unwelcoming interaction. Customer service is a huge factor in how people rate their experience. Even if things aren't perfect operationally, friendly and helpful employees can completely change how customers feel. There are plenty of people who would bring a more positive, welcoming attitude to these roles, and that alone could significantly improve ratings. Overall, the experience wasn't as bad as I expected, but the lack of customer service, confusing navigation, and misleading vehicle expectations were major downsides. Final thoughts for Avis: Customer service, transparency, and clearer navigation are key. Renting a car at an airport is already stressful the process should feel supportive and straightforward, not frustrating. The good news is that these are all fixable issues. If Avis actually took the feedback they're consistently receiving and applied it, they could absolutely turn their ratings and overall customer experience around. One major improvement would be providing a clear, simple map of the airport that shows exactly how non-preferred customers (which is the majority of your customer base) can access the Avis location inside. This should include where to park to get as close as possible and how to navigate there step-by-step. Something like this would eliminate confusion, reduce stress, and cut down on a lot of the frustration customers are experiencing. Focusing on better training for customer service, being more transparent about vehicle expectations, and improving navigation guidance would make a huge difference. Right now, it feels harder than it needs to be but with the right changes, this could easily become a much more positive and efficient experience. Positives: -Rental process itself was smooth and easy -I actually got a vehicle without major logistical failure Negatives: -Confusing and stressful location/navigation -Poor customer service (multiple interactions, both phone + in-person) -Misleading expectations about vehicle quality Lack of clarity for non-preferred customers

I hate doing this but this is the third time I've rented from this location and the car has been…read moreabsolutely filthy. I've tried speaking with the team about it or finding a manager but no luck. I hope they see this and take it into consideration. I hate putting my family in dirty cars so I end up cleaning it myself. Just unprofessional really. The one in the pictures isn't nearly as bad as the others. The smell is awful, and it feels like they drove through the desert with the windows down and just didn't care to clean it. Dog hair everywhere, a mysterious black sludge it every crevasse. Water stains all over. You can't tell it's dirty when you first get into the car because it's in the parking garage and dark, but as soon as you get outside the sun shows everything.

Photos
Avis
Avis
Avis

See all

Enterprise Rent-A-Car - carrental - Updated May 2026

Loading...
Loading...
Loading...