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Hertz Rent A Car

2.1 (125 reviews)
Closed 8:00 am - 12:00 AM (Next day)
Updated 3 weeks ago

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Gold service line 2024
Franklin M.

This was the first time I had to wait at an airport to pick up my car because they didn't have my Gold Service account ready with my keys. The agent stated my credit card declined but that's not correct because I would've received a text from my AMEX platinum card. It wasn't just me it was happening to other Gold Service account members. Other than this slow service at the pick up counter the return went smoothly.

Derrick G.

The rental pick-up process at this Hertz location was fast and efficient. The pick-up took me approximately 5 minutes. The only issue with my rental was the car was not full of gas at pick-up, other than that my rental experience was seamless.

New Nissan Altima
Debbie G.

I'm in Tucson for a work conference and booked ahead of time online. When I arrived to the rental counter, I was the first in line, greeted immediately and made to feel like a valued customer. The check out process was easy and I provided my driver's license and choose the full replacement coverage insurance. I was given my booklet and the key, and could walk out and pick up my car. It was so easy to find in the well-marked lot! The car was new and only had 3k miles! It was nice and clean and super comfy. It's really easy to drive and I'm enjoying taking it for a spin around town!

$700 (+) invoice

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2 years ago

Good luck getting ahold of someone at the actual location. Hertz customer service keeps getting worse

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3 years ago

I Returned my car with full tank of gas and they charged me $90 for fuel charge!!!!!!!

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Ask the Community - Hertz Rent A Car

Review Highlights - Hertz Rent A Car

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Avis

Avis

1.4(64 reviews)
0.0 mi

I went into this experience extremely stressed because of all the negative reviews, so my…read moreexpectations were very low. Surprisingly, the actual process of renting the vehicle was smooth, hassle-free, and easy which I really appreciated. That said, there are some major areas that need improvement. First, the vehicle selection. If I'm choosing a "luxury" option, I don't want to end up with a standard vehicle like a Toyota or Nissan. The website feels a bit misleading it shows a really nice car, but in very small print says "or similar." It comes across as intentional, like customers are being encouraged to pay more without actually receiving what's advertised. More transparency about the exact vehicle (or at least realistic expectations) would go a long way. Second, finding the location was incredibly frustrating. I'm not from Tucson, and navigating the airport to find Avis was a nightmare. When I called customer service, I was repeatedly told "it's at baggage claim," which wasn't helpful at all given that I wasn't familiar with the airport layout. The app directed me to the garage location, but that area is only for "preferred" customers, which made things even more confusing. There needs to be clearer guidance whether that's better instructions, signage, or even a simple map showing exactly where non-preferred customers should go and where to park. This alone would eliminate a lot of stress for customers. Third, customer service was disappointing across the board. The first representative I spoke to on the phone was rude and dismissive. I was already anxious because of the reviews, and instead of providing reassurance, he made the experience more stressful. The second call was also unhelpful. When I finally got to the counter, the in-person experience wasn't any better. The representative made eye contact with me, then walked away without acknowledging me, leaving me waiting for about 10 minutes. When she returned, there was no greeting, no friendliness just a very cold and unwelcoming interaction. Customer service is a huge factor in how people rate their experience. Even if things aren't perfect operationally, friendly and helpful employees can completely change how customers feel. There are plenty of people who would bring a more positive, welcoming attitude to these roles, and that alone could significantly improve ratings. Overall, the experience wasn't as bad as I expected, but the lack of customer service, confusing navigation, and misleading vehicle expectations were major downsides. Final thoughts for Avis: Customer service, transparency, and clearer navigation are key. Renting a car at an airport is already stressful the process should feel supportive and straightforward, not frustrating. The good news is that these are all fixable issues. If Avis actually took the feedback they're consistently receiving and applied it, they could absolutely turn their ratings and overall customer experience around. One major improvement would be providing a clear, simple map of the airport that shows exactly how non-preferred customers (which is the majority of your customer base) can access the Avis location inside. This should include where to park to get as close as possible and how to navigate there step-by-step. Something like this would eliminate confusion, reduce stress, and cut down on a lot of the frustration customers are experiencing. Focusing on better training for customer service, being more transparent about vehicle expectations, and improving navigation guidance would make a huge difference. Right now, it feels harder than it needs to be but with the right changes, this could easily become a much more positive and efficient experience. Positives: -Rental process itself was smooth and easy -I actually got a vehicle without major logistical failure Negatives: -Confusing and stressful location/navigation -Poor customer service (multiple interactions, both phone + in-person) -Misleading expectations about vehicle quality Lack of clarity for non-preferred customers

I hate doing this but this is the third time I've rented from this location and the car has been…read moreabsolutely filthy. I've tried speaking with the team about it or finding a manager but no luck. I hope they see this and take it into consideration. I hate putting my family in dirty cars so I end up cleaning it myself. Just unprofessional really. The one in the pictures isn't nearly as bad as the others. The smell is awful, and it feels like they drove through the desert with the windows down and just didn't care to clean it. Dog hair everywhere, a mysterious black sludge it every crevasse. Water stains all over. You can't tell it's dirty when you first get into the car because it's in the parking garage and dark, but as soon as you get outside the sun shows everything.

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Hertz Rent A Car - carrental - Updated May 2026

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