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    Dollar Car Rental

    1.6 (109 reviews)
    Closed 9:00 am - 12:00 AM (Next day)
    Updated 1 month ago

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    You can't even use the mirror for shade because it just falls down!!!
    Leona C.

    SCREWED BY DOLLAR Not impressed with the rude service or receiving a dirty worn vehicle when we had paid for a luxury car... won't be back!! And it wasn't even full??? Piece of crap!!!

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    29 days ago

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    4 months ago

    Why bother making a reservation? No cars were available. Overbooking, a bad business practice if you want returning customers.

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    10 months ago

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    3 years ago

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    3 years ago

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    11 months ago

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    1 year ago

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    7 months ago

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    1 year ago

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    3 years ago

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    1 year ago

    Tucson Dollar Car Rental is staffed by courteous, helpful, professional people. Customer Service was A+

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    10 months ago

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    7 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    4 years ago

    Called customer service to get a simple question answered. 4 calls and like 60 rings later and they still are not answering the phone.

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    2 years ago

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    3 years ago

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    7 years ago

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    2 years ago

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    5 years ago

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    Page 1 of 3

    Ask the Community - Dollar Car Rental

    Review Highlights - Dollar Car Rental

    Dollar rental helped us and had we gone with them we would have had a rental ASAP.

    Mentioned in 7 reviews

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    Avis

    Avis

    1.4(64 reviews)
    0.0 mi

    I went into this experience extremely stressed because of all the negative reviews, so my…read moreexpectations were very low. Surprisingly, the actual process of renting the vehicle was smooth, hassle-free, and easy which I really appreciated. That said, there are some major areas that need improvement. First, the vehicle selection. If I'm choosing a "luxury" option, I don't want to end up with a standard vehicle like a Toyota or Nissan. The website feels a bit misleading it shows a really nice car, but in very small print says "or similar." It comes across as intentional, like customers are being encouraged to pay more without actually receiving what's advertised. More transparency about the exact vehicle (or at least realistic expectations) would go a long way. Second, finding the location was incredibly frustrating. I'm not from Tucson, and navigating the airport to find Avis was a nightmare. When I called customer service, I was repeatedly told "it's at baggage claim," which wasn't helpful at all given that I wasn't familiar with the airport layout. The app directed me to the garage location, but that area is only for "preferred" customers, which made things even more confusing. There needs to be clearer guidance whether that's better instructions, signage, or even a simple map showing exactly where non-preferred customers should go and where to park. This alone would eliminate a lot of stress for customers. Third, customer service was disappointing across the board. The first representative I spoke to on the phone was rude and dismissive. I was already anxious because of the reviews, and instead of providing reassurance, he made the experience more stressful. The second call was also unhelpful. When I finally got to the counter, the in-person experience wasn't any better. The representative made eye contact with me, then walked away without acknowledging me, leaving me waiting for about 10 minutes. When she returned, there was no greeting, no friendliness just a very cold and unwelcoming interaction. Customer service is a huge factor in how people rate their experience. Even if things aren't perfect operationally, friendly and helpful employees can completely change how customers feel. There are plenty of people who would bring a more positive, welcoming attitude to these roles, and that alone could significantly improve ratings. Overall, the experience wasn't as bad as I expected, but the lack of customer service, confusing navigation, and misleading vehicle expectations were major downsides. Final thoughts for Avis: Customer service, transparency, and clearer navigation are key. Renting a car at an airport is already stressful the process should feel supportive and straightforward, not frustrating. The good news is that these are all fixable issues. If Avis actually took the feedback they're consistently receiving and applied it, they could absolutely turn their ratings and overall customer experience around. One major improvement would be providing a clear, simple map of the airport that shows exactly how non-preferred customers (which is the majority of your customer base) can access the Avis location inside. This should include where to park to get as close as possible and how to navigate there step-by-step. Something like this would eliminate confusion, reduce stress, and cut down on a lot of the frustration customers are experiencing. Focusing on better training for customer service, being more transparent about vehicle expectations, and improving navigation guidance would make a huge difference. Right now, it feels harder than it needs to be but with the right changes, this could easily become a much more positive and efficient experience. Positives: -Rental process itself was smooth and easy -I actually got a vehicle without major logistical failure Negatives: -Confusing and stressful location/navigation -Poor customer service (multiple interactions, both phone + in-person) -Misleading expectations about vehicle quality Lack of clarity for non-preferred customers

    I hate doing this but this is the third time I've rented from this location and the car has been…read moreabsolutely filthy. I've tried speaking with the team about it or finding a manager but no luck. I hope they see this and take it into consideration. I hate putting my family in dirty cars so I end up cleaning it myself. Just unprofessional really. The one in the pictures isn't nearly as bad as the others. The smell is awful, and it feels like they drove through the desert with the windows down and just didn't care to clean it. Dog hair everywhere, a mysterious black sludge it every crevasse. Water stains all over. You can't tell it's dirty when you first get into the car because it's in the parking garage and dark, but as soon as you get outside the sun shows everything.

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    Dollar Car Rental - carrental - Updated May 2026

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