Had a reservation for February 26, 2026. After standing in line for thirty minutes, I was told they were out of cars. I asked about my reservation, and they basically said sorry but nothing they could do. So much for getting a reservation, they have lost my business forever. read more

I was disappointed with the pre registration website. It didn't work. We tried out an electric vehicle for the first time. They gave us a list of charging stations on a piece of paper. An address was written down incorrectly. At a point where we were stretching for miles, we were navigating to an address that did not exist. The return process was efficient. read more

INSURANCE SCAM. PRICE GOUGING REPAIRS. BE AWARE. Take their insurance or they will take you or your insurance to the cleaners. Wether you cause the damage or not it does not matter they will charge you double for the repair. I soon figured out that taking 15 photos of all the exterior damage that if you miss a chip in the windshield they will charge you double the cost for a new one. All the damage on the car and the cost they hit me with makes me wonder how many people they charge and don't actually fix anything. I'm willing to bet that car is rented right now with the same 5 inch crack that was rented to me with. So they can take advantage of the next person. SCAM ARTISTS STAY AWAY. Go with anybody but budget customers service is out of India they don't barely speak English and you will have no choice but to pay or have your insurance pick it up. read more

I had rental at Budget and dropped it off on December 29 6:45am and in the terminal I didn't find my phone. I ran back to find it and I want to say how amazing the two employees quickly help me find it. Liz and Khalid were the ones that calmed me down and worked very quickly. Thank you Liz and Khalid for doing such an amazing job!!! alexina wempren:) read more

We reserved a car at the Tucson airport along with several other people on our flight. The flight was delayed until after the normal closing hours of the airport. I called the budget information number and they said they would wait until our flight arrived. They didn't and we were potentially stranded until 630 the next morning. National car rental honor their commitment to stay open and lucky they had an extra car. read more

Line at Phoenix Airport was 4 hours long - over 100 in line and 2 agents. Unbelievable. Previous rental with them was Boston and over an hour wait. I will NEVER use them again!! read more

We planned a vacation into Mexico flying into Tucson. Called Budget and they set up a mini van reservation for us, we paid and everything, even paid for the mexico insurance. Upon arrival they didn't have a mini van. We waited for 3 hours for someone to check one in, they told us we were first on the wait list, after 3 hours, (they originally told us 35 minutes to one hour) we went back up and decided to settle for a 12 passenger van. At this point they told us we couldn't take it into Mexico and that the employee on the phone setting up reservation made a mistake. Completely screwed us and after wasting our time they left us high and dry with no options. Do not count on this company. They majorly screwed us. read more

Goodness. Been here FIVE HOURS just for them to tell me they are out of SUVs. Then, I'm told to wait and they will call my name. Another five hours later they call me up and I get a tiny car, not an suv that I paid for. During one of the seven holes of hell, I realized the associate kept leaving. Worst. Rental car place. Ever. It would be faster BUYING a car. Makes sense they are a 1 star place. read more

I would give a zero if possible. I reserved two 12 passenger vans 5 months in advance (for a group outing) from the Tucson airport location. 2 days before, I cancelled one since our numbers dropped. So we drove to the airport to pick up the other one, and I was told it was unavailable. The agent said Kamala was coming to town and politicians get priority. So I asked for a manager. He said that the van was damaged and unrentable. 2 different stories!!! What about the other van that was reserved??? "We can offer you a 4 passenger sedan" REALLY? Don't ever rely on them to rent you a car. Unprofessional and unreliable for sure! read more

Rented a car at MIA (arrived at night) with drop off in Key West 6 days later. The first morning we noticed a huge sidewall bubble making the car unsafe to drive. We called customer service (off shore) expecting to be able to get a replacement car. NOPE. They suggested calling road side service who wanted to charge a service fee and all they would do is put the small temporary spare (not safe for long distance highway). Called both Key Largo and Marathon Budget who did not have cars to exchange. We did not use the car and eventually had to make a new second reservation. Budget wants me to pay half for a car that was unsafe and not used, in addition to the $387 I had to pay for a second car. This is now the fourth dispute I lodge with AMEX about the charge. Budget states they were never called. I just downloaded my cell phone log documenting the multiple calls to both Budget customer service and both the local Key Largo and Marathon Budget offices. BUDGET is a despicable company. read more

Budget Rent A Car - is it safe - Car Rental Near Me - Tucson, Arizona

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Renting from Budget this past weekend was truly the most disappointing rental experience I've ever encountered. After booking a car months in advance for this weekend, I waited in line two hours (no exaggeration) until I was able to speak to the employee at the counter. The employees were not friendly nor in any rush to get the extremely long line of customers moving. Once out to my car, I found it was not clean and had something sticky all over the driver window and door. The center console was also not functioning, and there were no employees around to help. I'd urge you to rent with another company if traveling to Tucson. read more

Standing in a line of over 20 people and two clerks at the desk. NOT what you want to find after a long day of traveling. While I havent conversed with the agent as of yet, I'm giving a bad review because it's apparent management could give two shits as many other reviewers are posting the same thing. Slow slow slow!! I have a sick mother in the hospital I'm trying to get to.... This is ridiculous. There are people getting out of line to solicit other rental companies. read more

Again the reservations for the Gem show have taken Budget by surprise! People had 3 - 4 hour waits for the 2 people at the counter. 2!!!! Toiling valiantly. It wasn't their fault but it is outrageous. Yes I understand that it might be hard to get people but I didn't see a manager or assistant manager behind the counter helping out. Pretty sure that they knew how many reservations they had - haha. Never again - this is not the first time that this has happened at Budget at the Tucson Airport. read more

I picked up my rental and discovered it was never properly cleaned out which is part of the rental contract criteria for requirements on Budgets end. The vehicle has over 51k miles on it so there's nearly no tread on the tires. Due to the diminished tread we can't drive the vehicle if it rains because the back end is squirrelly. I called the next day after picking it up and was told to return it for a different vehicle but I have been up to the airport 4 times to return it and keep being told they have no other vehicles. So I'm smart enough to know I'm being blown off! Now I'm stuck in an unsafe vehicle and I have children that must accompany me when I need to get around. I'm paying $300 a week for a vehicle that's unacceptable and I can't get a replacement. read more

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Arrived at 9pm. Counter closed. Directed to Avis counter by a paper sign. One guy working at Avis. 45 minute wait in line to get car already paid for ahead of time. read more

The Budget rentals desk was closed and I'm forced to wait behind fifteen people in line at the Avis desk. This is pretty absurd because there's only two people working the counter here. Thanks a lot, Budget.... read more

Budget Rent A Car - A big disappointment. - Car Rental Near Me - Tucson, Arizona

Poor customer service on receiving end in Phoenix and delivery in Tucson. Car was dirty. read more

The Budget Tucson location was not a good experience for us on November 12, 2024. Short story: We arrived on time (joining a very long line) at Budget Tucson. They did not have the class of car we had reserved, and downgraded us to Tesla. This car was unacceptable for our planned usage. Between waiting in line initially, and returning the next day to get a gas powered car, we spent 2-1/2 hours getting a car. We spent 1 hour in the initial line, then an additional 1-1/2 hours the next day exchanging the Tesla for a gasoline powered car. Longer story: We had "reserved" a "Full size" car at Budget Tucson on Oct. 26 for pickup at 4:30pm on Nov. 12, 2024. We arrived in the rental area at 4:30pm, but by the time we got to the counter at 5:30pm, the car type we had reserved was not available. We were given a Tesla instead (we overheard customers checking out when we first arrived in the line, and they were also given an electric car - they were not happy, and obviously Budget had run out of standard gas cars long before we arrived). The Tesla was not an upgrade to a different class of gasoline powered car. It was relatively small and could not fit our luggage in the trunk and/or frunk (we just put the extra bags on the back seat). We had never driven a Tesla before and had no idea how to unlock it, let alone recharge it, etc. Personal Opinion: If you expect you can reserve a specific class of car at Budget Tucson and then pick up that car in a reasonable amount of time after you arrive, there is a good chance you will be very disappointed. Budget did reply after I answered the on line survey explaining the above. Their reply: "Thank you for letting us know about the delay you experienced at our Budget location at TUCSON AIRPORT. We know that waiting for a rental vehicle is frustrating, and I sincerely apologize for any inconvenience or distress this may have caused." Budget gave no acknowledgement of failing to have a gasoline powered car available, and no acknowledgement of the additional 1-1/2 hours of time we spent returning the Tesla for a gas car. Since there was no indication Budget Tucson plans to take any corrective action to prevent this happening in the future (and no indication they even fully recognize the scope of the problem), don't be surprised when it happens to you. On a positive note, the people working behind the counter and in the parking garage area were all very friendly and helpful. They were handed a tough situation (under staffed at the counter, insufficient car inventory for what had been "reserved") and handled it well. read more

Note: We did not have to wait. Our car was available upon arrival at the Fast Break Counter. As to the vehicle, it was clean and new. Our rental had less than 3,000 miles on it. If you can get over the charging issues, the Ford Mustang Mach-E is great. It was big, very quiet, had a smooth ride with responsive gas and breaking. It had a big screen and all the electronic bells and whistles. I loved the heated seats for both the driver and passenger. We went with the manager's choice when booking because of the rate. We ended up getting a Ford Mustang Mach-E, a fully electric vehicle, with just a 50% charge! We were told they had no way to top it off at the airport and told to download two apps to help us find charging stations. The closest station to where we were staying was 20 minutes away. So the next day we took the car to Premium Outlets Electrify America. It took us about an hour to download the app, get the pump working, and charge the vehicle to 95%. Of course now the app charges my credit card a minimum amount that I have to request a refund for when I remove the app. On top of that, there was a problem at the pump and they charged me an extra $20 when I first started charging. A nice agent at their 800 number walked us through everything and said she notified billing of the error. Ten days later we received a full credit from EA. We cancelled a visit to friends that live closer to Phoenix because we didn't want to deal with charging the car again - from finding a station to the time it takes. So, no, we won't be using the manager's choice ever again at Budget. And I think Budget did the wrong thing by providing a car with a 50% charge. read more

There is only one customer service agent and 20 plus people in line!!! Will use different service next time read more

Budget Rent A Car - Car Rental Near Me - Tucson, Arizona

Booked a car weeks in advance, paid significantly more for a convertible. When I arrived at the counter, there were already ~10 people ahead of me but 0 cars were available due to excessive overbooking. No estimate of how long I'd have to wait or even if a convertible would ever show up. I feel terrible for those working at the counter who can't even process a refund and must handle the fallout of horrible company policies that ruin their customers' vacations. read more

This is the worst, slowest, car rental agency at TUS airport! I have been in line 45 minutes and have at least another 30 to go. Four people at the counter, 2 people checking in 1 person, spending at least 15 minutes with each person! All other car rentals in and out in no time. Choose another company to rent from! read more

They did their best. Wowza I have never stood in line for an hour to get a car. Overall once to the counter it was super fast. Someone definitely hotboxed the car I was assigned, but it was clean. read more

ZERO STARS! We've currently got a line of 20+ people and ONE person working behind the desk. Slow!!!! Horrifying customer service!!!! I will NEVER use Budget again. They are literally taking 30 minutes per customer!!!! HORRIBLE AWFUL TERRIBLE!!!!! BEWARE!!!! read more

I rented a car for one day when I landed at the Tucson international airport. After I checked in with the rep, she gave me the key and told me to go pick it up. No one cones and check the car with you to make sure it has no problems. Before I leave the parking garage, a tire pressure warning came on the dashboard, which tell me that they do not check the car well before hand it to the next customer. I went back and got another rental. read more

Budget Rent A Car - Car Rental Near Me - Tucson, Arizona

Do not rent here. They did not have the vehicle I reserved and, more importantly, there was a super-long wait and super-rude workers. The FastBreak area was not clearly marked and after waiting through a very long line in the normal area, they refused to help me because I was a FastBreak member and told me to go wait in the FastBreak line. This makes zero sense because FastBreak customers should get better service, not worse. The workers suck and are on a power trip. Avoid at all costs. read more

Dozens of people in line and only one point of check out. Never again Budget. Customers in line are frustrated. So am I.

Showed up at counter after flight with a reservation made weeks in advance to be told they have no cars. Stuck at airport for hours waiting for a car to be brought back at 7 at night. Avoid and use someone else. A good reason they have 1.4 stars out of 5. read more

We reserved a car at Budget through Costco online. We had a reservation and an agreed upon amount but when we went to get the car they INCREASED the price! They did not honor the contract we already had with them! What a bait and switch! read more

DONT! So slow. So much so that I'm sitting here, after an hour, about to relive my husband, who is standing in line and has moved 6 inches. Just talked with a service man who had spent 2 hours getting a car. Meanwhile, starting at Avis, Hertz and Dollar just waiting for guests. So maybe spend a dollar more. read more

They have no business renting EVs in Tucson where the infrastructure is abysmal. Spent literally hours of my week vacation looking for charging stations for the Mach E. Charges don't last long and I was charging every other day. Awful experience that created a lot of anxiety during a supposedly relaxing vacation. read more

Significantly long lines with no sense of urgency, one employee with the line out the door. Completely ridiculous.

If you make a reservation, keep the reservation (see Seinfeld). You know we're coming - have the cars and staff available!! Poor Planning and it's becoming g an epidemic (or is it a pandemic). If you must, make us pay up front to guarantee the car and speedy service. read more

If I could leave no stars, I would. This is by far the worst customer service I have ever received at any car rental business. If you can avoid it, use a different company. You will be here for HOURS!! read more

Incredibly long line and severely understaffed. Wait in line is over an hour. Unacceptable.

Been trying to get a refund on a cancelled rental for about 6/7 weeks now, followed all the procedures to get a refund and everything. Was told refund was being taken care of. LIE. Was then told it would be done in a few days. LIE. Now have been told it needs to be processed which could take weeks. Budget is in a hurry to get your money but they don't want to give it back. read more

I just left the counter at the Tucson airport where I had a car reservation with Budget. The agent tells me they stopped honoring all current reservations last week. I never received a call or notification that I should start looking for other options. I am here on business and this really changes my week. How inconsiderate of you Budget...I am emerald with Enterprise and rent cars multiple times a month. I will not make this mistake again, I assure you. read more

Apparently a reservation number means nothing at budget Rent-A-Car. I reserved a vehicle to be picked up at 11:30 PM from Tucson airport. Upon arrival to the budget counter, I was greeted by a rude employee. I was immediately told that there are no cars available. I told her that I have a reservation number. She said "it does not matter. We have no cars available. Come back tomorrow morning". Mind you this is at 11:30 PM. My question to her was why would you give me a reservation number if you had no cars available, and why would I not get an email indicating that there's no cars available so that I can plan accordingly. She could care less. I will never use budget Rent-A-Car again. If you're flying into Tucson, don't rely on your reservation number alone. read more

I rented a car through Costco Travel, drove to the airport to pick it up only to be told they have no cars available and I could be added to a wait list. I asked why was I not contacted to be informed they have no cars when I was under the impression I had a car reserved. It's not part of their policy to call customers. The woman at the Budget counter was like a robot, zero empathy for my frustration and on top of that, she was snarky. I will never again give my business to Budiet! read more

No cars available when I've had a reservation booked in advanced. 3 months ago to be exact. Been waiting for over an hour. Over 20 people waiting for cars. This is a result of mismanagement and greed. Go with a different company. read more