I had an online reservation placed for business. I got in line after landing and walking through with a bit of signage confusion leading to here navigating from the terminal to rental car desk location at this airport. It seems that airport rental car desks, especially here, always are under staffed with employees working for multiple companies. There were only 3 employees doing contracts or paperwork for multiple rental car companies. When I finally got to the counter I was trying to provide the reservation number but she insisted my name. I gave her the info and she stated she did not have a suv as reserved. After speaking with someone she found out she had 2 suv types available. I was provided a red Jeep Wrangler. Paperwork was quickly processed, keys given, directions to locate the car was provided and we were out. The vehicle was clean but a quick over; yet dusty outside but what can I say its Arizona and very dusty. The vehicle after starting it up and driving sound very loud and needing service as a person that have had experience riding in one via rental and of personal. The experience was not overly stressful nor stress free but could be better. read more

Budget Rent A Car - Car Rental Near Me - Tucson, Arizona

Budget rented me a poorly maintained vehicle which suffered an internal mechanical failure on the road as a result and had to be towed. The roadside assistance process was a nightmare, the team assigned to help me did not speak English very well, and their willingness to actually contribute helpfully was non-existent. I wound up stranded in a po-dunk in the middle of nowhere and I had to thumb a ride to a different town to get a replacement rental car from a different agency, leaving my family at a hotel while I did so. Budget could have stepped in and helped at any point throughout this process, and were given the opportunity to, but refused at every juncture. I had to go through a three week long process to get the rental fees reimbursed for the days that I had reserved the vehicle but was unable to drive it. The last straw was receiving a bill for the towing fees. This company is one big, fat grift. Give them you money, and you will regret it. Horrible maintenance standards. Terrible customer service. Poor communication. read more

Do not rent from them ever, at least I won't, I got a flat on the way back to return the car, then I got a flat, and I was about to miss my flight so I changed it with the spare that was in the car and now after 3 months budget sent me a bill of $160 for the tire repair and said that I don't have roadside assistant so I have to pay for the tire repair. discount tire repair tire for free, but budget wants a new tire from me. read more

One of the worst experience I had with customer service with Budget!!! Budget desk representative "Ysa" at Tucson Airport had horrible customer service! She ignored me when I asked her questions about car and she spent most of her time on her cell phone while preparing my rental car. I went to complain about her to her fellow Budget desk representative and he accused me of being rude to her after he seen her ignoring me when I was asking her questions. Her coworker ended up giving me the business cards of their bosses so I can complain but none of the managers picked up their phones or had voicemails that would take messages. Please avoid renting a car from this Tucson Airport location since the employees are not taught proper customer service! From a very dissatisfied customer! read more

A few days ago, I went online and prepaid to rent a 15-passenger van for our nonprofit youth organization. We have a trip to Salt Lake City coming up. My pickup was scheduled for Monday, July 27, and dropoff Monday, Aug. 3. I paid $869.06. Last night, looking through my paperwork, I realized that I was limited to 1,050 miles and it was an additional $.17 per mile over that. I had never seen that before as all rentals I have ever seen had unlimited mileage. I called Budget customer service five times today. I had to fight to get through the terrible AI each time to get to a human, which took lots of time. Each time, I got told they couldn't help me, and I needed to contact the Budget office at the Tucson Airport. The customer service reps kept giving me different phone numbers, including, eventually, one to Avis, their sister company. When the Avis rep agreed to help me, I explained that Salt Lake was a 750 mile trip each way and that I needed at least 2,000 miles. The man promptly put me on another long hold. When he returned, he said he couldn't help me. This despite me being a repeated Budget customer, and me explaining the situation regarding the trip and the mileage. I told him my group will also be renting another van in SLC. I finally asked for a supervisor. The supervisor, who also put me on a long hold, said he couldn't help me. He claimed the system wouldn't let him overriide the mileage. With that said, I told him I wanted to cancel my reservation. He said I would get a full refund. I just checked my email, and it says that I get a full refund, minus $50! This is unconsionable! We are a small, youth nonprofit and every penny matters! When he said "full refund" he didn't say minus $50. I will be disputing this matter with my credit card company. In the meantime, I went to find a rental with another company. Not only did I find a nicer van with unlimited mileage, but it was much closer to me and cost me significantly less (roughly $250) than Budget was going to cost me. Budget is blowing off customers and knows nothing about customer service or contributing to the community. I will no longer be supporting this terrible company! I would give them zero stars if I could. I highly recommend taking your business elsewhere for a better deal with people who care about people, rather than AI and making a quick buck off the backs of children. read more

Maria is outstanding and a great asset to your organization. My plane was delayed into Tucson and was concerned that the rental office would be closed, however I was happy to see that Maria was still working there at 12:30 am. Signin process took a minute and I was out the door. Keep up the great work Maria. read more

Had a reservation for February 26, 2026. After standing in line for thirty minutes, I was told they were out of cars. I asked about my reservation, and they basically said sorry but nothing they could do. So much for getting a reservation, they have lost my business forever. read more

I was disappointed with the pre registration website. It didn't work. We tried out an electric vehicle for the first time. They gave us a list of charging stations on a piece of paper. An address was written down incorrectly. At a point where we were stretching for miles, we were navigating to an address that did not exist. The return process was efficient. read more

We reserved a car at the Tucson airport along with several other people on our flight. The flight was delayed until after the normal closing hours of the airport. I called the budget information number and they said they would wait until our flight arrived. They didn't and we were potentially stranded until 630 the next morning. National car rental honor their commitment to stay open and lucky they had an extra car. read more

I had rental at Budget and dropped it off on December 29 6:45am and in the terminal I didn't find my phone. I ran back to find it and I want to say how amazing the two employees quickly help me find it. Liz and Khalid were the ones that calmed me down and worked very quickly. Thank you Liz and Khalid for doing such an amazing job!!! alexina wempren:) read more

INSURANCE SCAM. PRICE GOUGING REPAIRS. BE AWARE. Take their insurance or they will take you or your insurance to the cleaners. Wether you cause the damage or not it does not matter they will charge you double for the repair. I soon figured out that taking 15 photos of all the exterior damage that if you miss a chip in the windshield they will charge you double the cost for a new one. All the damage on the car and the cost they hit me with makes me wonder how many people they charge and don't actually fix anything. I'm willing to bet that car is rented right now with the same 5 inch crack that was rented to me with. So they can take advantage of the next person. SCAM ARTISTS STAY AWAY. Go with anybody but budget customers service is out of India they don't barely speak English and you will have no choice but to pay or have your insurance pick it up. read more

Line at Phoenix Airport was 4 hours long - over 100 in line and 2 agents. Unbelievable. Previous rental with them was Boston and over an hour wait. I will NEVER use them again!! read more

Renting from Budget this past weekend was truly the most disappointing rental experience I've ever encountered. After booking a car months in advance for this weekend, I waited in line two hours (no exaggeration) until I was able to speak to the employee at the counter. The employees were not friendly nor in any rush to get the extremely long line of customers moving. Once out to my car, I found it was not clean and had something sticky all over the driver window and door. The center console was also not functioning, and there were no employees around to help. I'd urge you to rent with another company if traveling to Tucson. read more

We planned a vacation into Mexico flying into Tucson. Called Budget and they set up a mini van reservation for us, we paid and everything, even paid for the mexico insurance. Upon arrival they didn't have a mini van. We waited for 3 hours for someone to check one in, they told us we were first on the wait list, after 3 hours, (they originally told us 35 minutes to one hour) we went back up and decided to settle for a 12 passenger van. At this point they told us we couldn't take it into Mexico and that the employee on the phone setting up reservation made a mistake. Completely screwed us and after wasting our time they left us high and dry with no options. Do not count on this company. They majorly screwed us. read more

I would give a zero if possible. I reserved two 12 passenger vans 5 months in advance (for a group outing) from the Tucson airport location. 2 days before, I cancelled one since our numbers dropped. So we drove to the airport to pick up the other one, and I was told it was unavailable. The agent said Kamala was coming to town and politicians get priority. So I asked for a manager. He said that the van was damaged and unrentable. 2 different stories!!! What about the other van that was reserved??? "We can offer you a 4 passenger sedan" REALLY? Don't ever rely on them to rent you a car. Unprofessional and unreliable for sure! read more

Rented a car at MIA (arrived at night) with drop off in Key West 6 days later. The first morning we noticed a huge sidewall bubble making the car unsafe to drive. We called customer service (off shore) expecting to be able to get a replacement car. NOPE. They suggested calling road side service who wanted to charge a service fee and all they would do is put the small temporary spare (not safe for long distance highway). Called both Key Largo and Marathon Budget who did not have cars to exchange. We did not use the car and eventually had to make a new second reservation. Budget wants me to pay half for a car that was unsafe and not used, in addition to the $387 I had to pay for a second car. This is now the fourth dispute I lodge with AMEX about the charge. Budget states they were never called. I just downloaded my cell phone log documenting the multiple calls to both Budget customer service and both the local Key Largo and Marathon Budget offices. BUDGET is a despicable company. read more

Budget Rent A Car - is it safe - Car Rental Near Me - Tucson, Arizona

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Goodness. Been here FIVE HOURS just for them to tell me they are out of SUVs. Then, I'm told to wait and they will call my name. Another five hours later they call me up and I get a tiny car, not an suv that I paid for. During one of the seven holes of hell, I realized the associate kept leaving. Worst. Rental car place. Ever. It would be faster BUYING a car. Makes sense they are a 1 star place. read more

Standing in a line of over 20 people and two clerks at the desk. NOT what you want to find after a long day of traveling. While I havent conversed with the agent as of yet, I'm giving a bad review because it's apparent management could give two shits as many other reviewers are posting the same thing. Slow slow slow!! I have a sick mother in the hospital I'm trying to get to.... This is ridiculous. There are people getting out of line to solicit other rental companies. read more

I picked up my rental and discovered it was never properly cleaned out which is part of the rental contract criteria for requirements on Budgets end. The vehicle has over 51k miles on it so there's nearly no tread on the tires. Due to the diminished tread we can't drive the vehicle if it rains because the back end is squirrelly. I called the next day after picking it up and was told to return it for a different vehicle but I have been up to the airport 4 times to return it and keep being told they have no other vehicles. So I'm smart enough to know I'm being blown off! Now I'm stuck in an unsafe vehicle and I have children that must accompany me when I need to get around. I'm paying $300 a week for a vehicle that's unacceptable and I can't get a replacement. read more

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Again the reservations for the Gem show have taken Budget by surprise! People had 3 - 4 hour waits for the 2 people at the counter. 2!!!! Toiling valiantly. It wasn't their fault but it is outrageous. Yes I understand that it might be hard to get people but I didn't see a manager or assistant manager behind the counter helping out. Pretty sure that they knew how many reservations they had - haha. Never again - this is not the first time that this has happened at Budget at the Tucson Airport. read more

Arrived at 9pm. Counter closed. Directed to Avis counter by a paper sign. One guy working at Avis. 45 minute wait in line to get car already paid for ahead of time. read more

The Budget rentals desk was closed and I'm forced to wait behind fifteen people in line at the Avis desk. This is pretty absurd because there's only two people working the counter here. Thanks a lot, Budget.... read more

Budget Rent A Car - A big disappointment. - Car Rental Near Me - Tucson, Arizona

Note: We did not have to wait. Our car was available upon arrival at the Fast Break Counter. As to the vehicle, it was clean and new. Our rental had less than 3,000 miles on it. If you can get over the charging issues, the Ford Mustang Mach-E is great. It was big, very quiet, had a smooth ride with responsive gas and breaking. It had a big screen and all the electronic bells and whistles. I loved the heated seats for both the driver and passenger. We went with the manager's choice when booking because of the rate. We ended up getting a Ford Mustang Mach-E, a fully electric vehicle, with just a 50% charge! We were told they had no way to top it off at the airport and told to download two apps to help us find charging stations. The closest station to where we were staying was 20 minutes away. So the next day we took the car to Premium Outlets Electrify America. It took us about an hour to download the app, get the pump working, and charge the vehicle to 95%. Of course now the app charges my credit card a minimum amount that I have to request a refund for when I remove the app. On top of that, there was a problem at the pump and they charged me an extra $20 when I first started charging. A nice agent at their 800 number walked us through everything and said she notified billing of the error. Ten days later we received a full credit from EA. We cancelled a visit to friends that live closer to Phoenix because we didn't want to deal with charging the car again - from finding a station to the time it takes. So, no, we won't be using the manager's choice ever again at Budget. And I think Budget did the wrong thing by providing a car with a 50% charge. read more

They did their best. Wowza I have never stood in line for an hour to get a car. Overall once to the counter it was super fast. Someone definitely hotboxed the car I was assigned, but it was clean. read more

This is the worst, slowest, car rental agency at TUS airport! I have been in line 45 minutes and have at least another 30 to go. Four people at the counter, 2 people checking in 1 person, spending at least 15 minutes with each person! All other car rentals in and out in no time. Choose another company to rent from! read more

The Budget Tucson location was not a good experience for us on November 12, 2024. Short story: We arrived on time (joining a very long line) at Budget Tucson. They did not have the class of car we had reserved, and downgraded us to Tesla. This car was unacceptable for our planned usage. Between waiting in line initially, and returning the next day to get a gas powered car, we spent 2-1/2 hours getting a car. We spent 1 hour in the initial line, then an additional 1-1/2 hours the next day exchanging the Tesla for a gasoline powered car. Longer story: We had "reserved" a "Full size" car at Budget Tucson on Oct. 26 for pickup at 4:30pm on Nov. 12, 2024. We arrived in the rental area at 4:30pm, but by the time we got to the counter at 5:30pm, the car type we had reserved was not available. We were given a Tesla instead (we overheard customers checking out when we first arrived in the line, and they were also given an electric car - they were not happy, and obviously Budget had run out of standard gas cars long before we arrived). The Tesla was not an upgrade to a different class of gasoline powered car. It was relatively small and could not fit our luggage in the trunk and/or frunk (we just put the extra bags on the back seat). We had never driven a Tesla before and had no idea how to unlock it, let alone recharge it, etc. Personal Opinion: If you expect you can reserve a specific class of car at Budget Tucson and then pick up that car in a reasonable amount of time after you arrive, there is a good chance you will be very disappointed. Budget did reply after I answered the on line survey explaining the above. Their reply: "Thank you for letting us know about the delay you experienced at our Budget location at TUCSON AIRPORT. We know that waiting for a rental vehicle is frustrating, and I sincerely apologize for any inconvenience or distress this may have caused." Budget gave no acknowledgement of failing to have a gasoline powered car available, and no acknowledgement of the additional 1-1/2 hours of time we spent returning the Tesla for a gas car. Since there was no indication Budget Tucson plans to take any corrective action to prevent this happening in the future (and no indication they even fully recognize the scope of the problem), don't be surprised when it happens to you. On a positive note, the people working behind the counter and in the parking garage area were all very friendly and helpful. They were handed a tough situation (under staffed at the counter, insufficient car inventory for what had been "reserved") and handled it well. read more

I rented a car for one day when I landed at the Tucson international airport. After I checked in with the rep, she gave me the key and told me to go pick it up. No one cones and check the car with you to make sure it has no problems. Before I leave the parking garage, a tire pressure warning came on the dashboard, which tell me that they do not check the car well before hand it to the next customer. I went back and got another rental. read more

Budget Rent A Car - Car Rental Near Me - Tucson, Arizona

Poor customer service on receiving end in Phoenix and delivery in Tucson. Car was dirty. read more

There is only one customer service agent and 20 plus people in line!!! Will use different service next time read more

Budget Rent A Car - Car Rental Near Me - Tucson, Arizona

Booked a car weeks in advance, paid significantly more for a convertible. When I arrived at the counter, there were already ~10 people ahead of me but 0 cars were available due to excessive overbooking. No estimate of how long I'd have to wait or even if a convertible would ever show up. I feel terrible for those working at the counter who can't even process a refund and must handle the fallout of horrible company policies that ruin their customers' vacations. read more

ZERO STARS! We've currently got a line of 20+ people and ONE person working behind the desk. Slow!!!! Horrifying customer service!!!! I will NEVER use Budget again. They are literally taking 30 minutes per customer!!!! HORRIBLE AWFUL TERRIBLE!!!!! BEWARE!!!! read more

DONT! So slow. So much so that I'm sitting here, after an hour, about to relive my husband, who is standing in line and has moved 6 inches. Just talked with a service man who had spent 2 hours getting a car. Meanwhile, starting at Avis, Hertz and Dollar just waiting for guests. So maybe spend a dollar more. read more

They have no business renting EVs in Tucson where the infrastructure is abysmal. Spent literally hours of my week vacation looking for charging stations for the Mach E. Charges don't last long and I was charging every other day. Awful experience that created a lot of anxiety during a supposedly relaxing vacation. read more

Do not rent here. They did not have the vehicle I reserved and, more importantly, there was a super-long wait and super-rude workers. The FastBreak area was not clearly marked and after waiting through a very long line in the normal area, they refused to help me because I was a FastBreak member and told me to go wait in the FastBreak line. This makes zero sense because FastBreak customers should get better service, not worse. The workers suck and are on a power trip. Avoid at all costs. read more

Dozens of people in line and only one point of check out. Never again Budget. Customers in line are frustrated. So am I.

Showed up at counter after flight with a reservation made weeks in advance to be told they have no cars. Stuck at airport for hours waiting for a car to be brought back at 7 at night. Avoid and use someone else. A good reason they have 1.4 stars out of 5. read more

If I could leave no stars, I would. This is by far the worst customer service I have ever received at any car rental business. If you can avoid it, use a different company. You will be here for HOURS!! read more

I just left the counter at the Tucson airport where I had a car reservation with Budget. The agent tells me they stopped honoring all current reservations last week. I never received a call or notification that I should start looking for other options. I am here on business and this really changes my week. How inconsiderate of you Budget...I am emerald with Enterprise and rent cars multiple times a month. I will not make this mistake again, I assure you. read more

Apparently a reservation number means nothing at budget Rent-A-Car. I reserved a vehicle to be picked up at 11:30 PM from Tucson airport. Upon arrival to the budget counter, I was greeted by a rude employee. I was immediately told that there are no cars available. I told her that I have a reservation number. She said "it does not matter. We have no cars available. Come back tomorrow morning". Mind you this is at 11:30 PM. My question to her was why would you give me a reservation number if you had no cars available, and why would I not get an email indicating that there's no cars available so that I can plan accordingly. She could care less. I will never use budget Rent-A-Car again. If you're flying into Tucson, don't rely on your reservation number alone. read more

We reserved a car at Budget through Costco online. We had a reservation and an agreed upon amount but when we went to get the car they INCREASED the price! They did not honor the contract we already had with them! What a bait and switch! read more