Cancel

Open app

Search

Budget Rent A Car

1.4 (132 reviews)
Open 6:30 am - 12:00 AM (Next day)

Budget Rent A Car Car Rental Photos

You might also consider

Recommended Reviews - Budget Rent A Car

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

is it safe

Rented a car at MIA (arrived at night) with drop off in Key West 6 days later. The first morning we noticed a huge sidewall bubble making the car unsafe to drive. We called customer service (off shore) expecting to be able to get a replacement car. NOPE. They suggested calling road side service who wanted to charge a service fee and all they would do is put the small temporary spare (not safe for long distance highway). Called both Key Largo and Marathon Budget who did not have cars to exchange. We did not use the car and eventually had to make a new second reservation. Budget wants me to pay half for a car that was unsafe and not used, in addition to the $387 I had to pay for a second car. This is now the fourth dispute I lodge with AMEX about the charge. Budget states they were never called. I just downloaded my cell phone log documenting the multiple calls to both Budget customer service and both the local Key Largo and Marathon Budget offices. BUDGET is a despicable company.

Erin Marie C.

I picked up my rental and discovered it was never properly cleaned out which is part of the rental contract criteria for requirements on Budgets end. The vehicle has over 51k miles on it so there's nearly no tread on the tires. Due to the diminished tread we can't drive the vehicle if it rains because the back end is squirrelly. I called the next day after picking it up and was told to return it for a different vehicle but I have been up to the airport 4 times to return it and keep being told they have no other vehicles. So I'm smart enough to know I'm being blown off! Now I'm stuck in an unsafe vehicle and I have children that must accompany me when I need to get around. I'm paying $300 a week for a vehicle that's unacceptable and I can't get a replacement.

A big disappointment.

The Budget rentals desk was closed and I'm forced to wait behind fifteen people in line at the Avis desk. This is pretty absurd because there's only two people working the counter here. Thanks a lot, Budget....

See all

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 4
Thanks 0
Love this 4
Oh no 0
Photo of Leslie M.
435
108
21

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Rami H.
121
318
1497

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Dozens of people in line and only one point of check out. Never again Budget. Customers in line are frustrated. So am I.

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Kr F.
81
16
0

2 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Miss B.
121
63
0

2 years ago

Significantly long lines with no sense of urgency, one employee with the line out the door. Completely ridiculous.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

2 years ago

Incredibly long line and severely understaffed. Wait in line is over an hour. Unacceptable.

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 1

2 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 4

Ask the Community - Budget Rent A Car

Review Highlights - Budget Rent A Car

I had a Kia Soul that died a few times when I turned on the A/C.

Mentioned in 2 reviews

Read more highlights

You might also consider

Avis

Avis

1.4(64 reviews)
0.5 mi

I went into this experience extremely stressed because of all the negative reviews, so my…read moreexpectations were very low. Surprisingly, the actual process of renting the vehicle was smooth, hassle-free, and easy which I really appreciated. That said, there are some major areas that need improvement. First, the vehicle selection. If I'm choosing a "luxury" option, I don't want to end up with a standard vehicle like a Toyota or Nissan. The website feels a bit misleading it shows a really nice car, but in very small print says "or similar." It comes across as intentional, like customers are being encouraged to pay more without actually receiving what's advertised. More transparency about the exact vehicle (or at least realistic expectations) would go a long way. Second, finding the location was incredibly frustrating. I'm not from Tucson, and navigating the airport to find Avis was a nightmare. When I called customer service, I was repeatedly told "it's at baggage claim," which wasn't helpful at all given that I wasn't familiar with the airport layout. The app directed me to the garage location, but that area is only for "preferred" customers, which made things even more confusing. There needs to be clearer guidance whether that's better instructions, signage, or even a simple map showing exactly where non-preferred customers should go and where to park. This alone would eliminate a lot of stress for customers. Third, customer service was disappointing across the board. The first representative I spoke to on the phone was rude and dismissive. I was already anxious because of the reviews, and instead of providing reassurance, he made the experience more stressful. The second call was also unhelpful. When I finally got to the counter, the in-person experience wasn't any better. The representative made eye contact with me, then walked away without acknowledging me, leaving me waiting for about 10 minutes. When she returned, there was no greeting, no friendliness just a very cold and unwelcoming interaction. Customer service is a huge factor in how people rate their experience. Even if things aren't perfect operationally, friendly and helpful employees can completely change how customers feel. There are plenty of people who would bring a more positive, welcoming attitude to these roles, and that alone could significantly improve ratings. Overall, the experience wasn't as bad as I expected, but the lack of customer service, confusing navigation, and misleading vehicle expectations were major downsides. Final thoughts for Avis: Customer service, transparency, and clearer navigation are key. Renting a car at an airport is already stressful the process should feel supportive and straightforward, not frustrating. The good news is that these are all fixable issues. If Avis actually took the feedback they're consistently receiving and applied it, they could absolutely turn their ratings and overall customer experience around. One major improvement would be providing a clear, simple map of the airport that shows exactly how non-preferred customers (which is the majority of your customer base) can access the Avis location inside. This should include where to park to get as close as possible and how to navigate there step-by-step. Something like this would eliminate confusion, reduce stress, and cut down on a lot of the frustration customers are experiencing. Focusing on better training for customer service, being more transparent about vehicle expectations, and improving navigation guidance would make a huge difference. Right now, it feels harder than it needs to be but with the right changes, this could easily become a much more positive and efficient experience. Positives: -Rental process itself was smooth and easy -I actually got a vehicle without major logistical failure Negatives: -Confusing and stressful location/navigation -Poor customer service (multiple interactions, both phone + in-person) -Misleading expectations about vehicle quality Lack of clarity for non-preferred customers

I hate doing this but this is the third time I've rented from this location and the car has been…read moreabsolutely filthy. I've tried speaking with the team about it or finding a manager but no luck. I hope they see this and take it into consideration. I hate putting my family in dirty cars so I end up cleaning it myself. Just unprofessional really. The one in the pictures isn't nearly as bad as the others. The smell is awful, and it feels like they drove through the desert with the windows down and just didn't care to clean it. Dog hair everywhere, a mysterious black sludge it every crevasse. Water stains all over. You can't tell it's dirty when you first get into the car because it's in the parking garage and dark, but as soon as you get outside the sun shows everything.

Photos
Avis
Avis
Avis

See all

Budget Rent A Car - carrental - Updated May 2026

Loading...
Loading...
Loading...