Cancel

    Open app

    Search

    Enterprise Rent-A-Car

    2.8 (5 reviews)
    Open 7:30 am - 7:00 pm

    Enterprise Rent-A-Car Photos

    You might also consider

    Recommended Reviews - Enterprise Rent-A-Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    1 year ago

    There customer service is terrible. The manager needs to revamp her team. They are very Rude. And Unprofessional Team.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nahal A.
    41
    14
    28

    11 years ago

    Evan is great. Went above and beyond to get me and others waiting all set to go ASAP!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tia R.
    17
    4
    0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Staff is curt, needs customer service lessons, but manager is better and more helpful

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Enterprise Rent-A-Car

    You might also consider

    Hertz Rent A Car - Interior compartment

    Hertz Rent A Car

    1.9(41 reviews)
    5.0 mi

    This experience was excellent, I had the option to be served by Mariah; her customer service skill…read moreset is amazing, she took great care of our needs, and surpassed our expectations in every way. Thank you, Mariah It's a beautiful thing to be completely satisfied when you're going through

    Unprofessional and incredibly disappointing service, which is consistent with the experiences of…read moreother reviewers. The service station employee, RJ, was incredibly late (open time: 8:00 AM, showed up 8:20 AM), rolling in to a parking spot at top speed, not apologizing to us or to the other employee waiting outside (who had arrived on time but who didn't have a key to unlock the door), not making eye contact, and then ignoring us at the counter until he was done doing whatever he was doing. They also didn't have the vehicle that I specifically asked about during my initial call, and then confirmed at my second call, and then received a confirmation from them when they called me stating the vehicle would be ready and available for me. I called Geico, the insurance company that arranged for the rental, and they were able to escalate and reach someone higher up at Hertz (a district manager named Axel) to get me in the vehicle I was to receive initially. He arranged to have the vehicle ready the same day but it needed to picked up before they closed, so I had to leave work from DC early to get to their location on time and swap out the one they gave me. That interaction was better with the other employee RJ, but the district manager Axel was there too but he didn't bother apologizing or even making eye contact. They also take up tons of parking spots as storage for their rentals, which is super rude since there are dozens of other businesses, so there's rarely any parking. Overall, a huge hassle. I would not recommend this location.

    Photos
    Hertz Rent A Car
    Hertz Rent A Car - Shopping center sign

    Shopping center sign

    Hertz Rent A Car

    See all

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(41 reviews)
    4.3 mi

    I reserved a 1/2 ton pickup truck for a one-way trip from Maryland to Nebraska , through…read moreEnterprise at the Laurel South location. I booked it for May 14th at 12 PM with the intention of leaving the state that day -- a critical move with all my belongings. Despite having a confirmed reservation, the location failed to provide the vehicle. I called over 10 times, was left on hold for over 30 minutes multiple times, and had to escalate to corporate three different times just to avoid being charged late fees for not picking up a vehicle that was never available. Not once did anyone proactively update me. At one point, I was asked if I would accept an SUV instead. I said yes -- and then never heard back. No follow-up, no callback, no effort. Because of this, I've lost an entire day of travel, incurred additional lodging costs, and dealt with serious stress. This isn't just about a rental car -- this is about being lied to, ignored, and treated like my time didn't matter. Enterprise advertises reliability, but my experience was anything but. If you're counting on them for a critical trip or a life event, think twice, and try any other option. Up to this point i have gotten rescheduled 3 times and was told i should have a vehicle by tomorrow @7:30am may 15th. The same thing i have been told every other time...

    The customer service at the Laurel location on Route 1 is excellent. Moziah was very professional…read moreand genuinely concerned about my experience with the rental car. What really put the finishing touch on the experience was that, as we were entering the building, he greeted another customer by name. When that customer wasn't satisfied with the car he had, Moziah calmly offered several other options in different vehicle sizes. It seemed like the customer wasn't quite sure what he wanted, but Moziah remained patient and professional, worked through the options, and ultimately made the customer happy.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Enterprise Rent-A-Car - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...