Worst experience here. Called a few times and my call drops like somebody does not want to say…read moreanything. At least say hold. When someone picked up, he sounded like he just woke up. The call was around 11am on a weekday. Told me that no car available and not able to help me find one nearby. He said I had to call every Enterprise locations to find a car.

This is by far the worst Enterprise Rent-A-Car. There is one person at the front desk who also…read morewashes the cars and brings the cars around. The inefficiency is astounding. Also, the website is misleading regarding the amount of available cars at the lot. There are never cars available. I usually have to wait for someone to return a car in order to get one. If you have other options, use them and don't come here!!

These guys were awesome!! Got me insurance and a car within 24hrs. Great service. I'm back on the…read moreroad making much needed cash! The peace of mind that comes from their maintenance program is everything. Great Program, if you want to get in the ride share industry or you are already in but need a new car. My car broke down, so I got a car with Lyft. Realized how much money I was losing from not having my power drive bonus. Then my friend recommended Whip leasing...Best friend ever. I spend less money on my car today and the reliability of having a new car ensures that I can stay on the road making $$!!

I rented with this company starting august 2025. Been consistent paying every single week until…read moredecember 2025 a lady hit me from behind and ran. i had let drivewhip now and they made it seem like it was my fault even after the police report. i took the car to atlanta office and the man at the front looked at the damages said its ok and let me go. Since the damages were small the man didnt care and let me go about my day until a day later he calls me back and says i shouldnt have let you go and to drop car off. the man acted confused like he aint know what was going on i guess cause his job was on the line. These people would disconnect me from the car and reconnect me constantly even though i was consistent paying. They kept my initial deposit when they supposed to return my deposit and the atlanta office is hard to reach. I tried emailing consistently but nobody want to help me. they tell me they keeping my deposit and all of this started from a hit and run that i obviously wasnt at fault. the man at the atlanta office in the wrong for trying to save his face and act confused and drivewhip just money hungry and its crazy after months im going to take it there. yes the cars are good but the people no good. they will disconnect you from the tesla if they feel like it. they will keep your deposit if you dont fight for it. They wont do a damage report if damages are scratches. They told me i had um coverage as i was paying for weekly then as im undergoing physical therapy for the accident they say my claims manager got fired for telling me that and drivewhip doesnt have UM Coverage so now im in the position all these months with no car and i have to figure out how to move around. After confirming the girl was at fault nobody helped me get into a temporary rental and they left me alone like the entire situation was my fault. Now im doing bbb complaint and every other review i can today as i have now recovered.Company is NO GOOD!

Unbelievably rude after they messed up and did not call in the request to whatever the deparment…read morethey needed to for the disability/access adaptation of left-handed hand controls. Seriously, Kenneth accused me first of yelling and then of interrupting. I did neither of which until the very end when he kept interrupting me. All I was asking was that they put as much of a rush on it because they had not put it in right the day before and I needed to get to therapy. He then told me I should go to another office becuase they wouldn't arrange it for me. I sincerely hope that was taped for training purposes. They couldn't have done it more iappropriately. Stay away and maybe choose a differnt company all together.

I needed a rental while my car was being repaired. Everything was reserved ahead of time. My only…read morerequest was to have a car that was comparable to mine. (Mid sized) they promised me that it would or they would offer something larger at no additional cost. Cool. When the day finally came, They were busy. And at first, they were gonna offer me a little dinky car like a mini copper . I cringed and scoffed at the fact that they would offer me such a joke of a car. I politely declined and stood my guard and stated I needed a larger car. First, they were saying this is all they have. For a Monday morning, I found that to be unacceptable. Don't make false promises . I confirmed my reservation the Thursday before and was assured that my reservation was good. Cuz I stood on businesses. All I knew was that someone would bring me a car because I was gonna be in a dinky car. Amanda told us we had nothing else but a sports car. Ok, I didn't mind at all. The car I had was nice. It took a minute to get used to. When it came to return the car, I was sad. They offer pick up and drop off from the repair facility. All the staff here are very professional and offer excellent customer service. Amanda was great in showing me how to navigate my rental.. Assured me that the other insurance will take care of everything. It helps that there are nearby gas stations to fill up. You wanna make sure the gas is on point. Otherwise, they will charge you more. Definitely recommend this location, but make sure you have reservations and make sure your promises are being honored.

We rented a 30 foot RV from Thrifty via Cruise America. We had the RV for 9 nights. Everything was…read moregreat! Vehicle was clean and perfect for our family of 4. The service from the guys at Thrifty was wonderful. Jay taught us everything we needed to know. Thanks so much for a great vacation!

I rented a car for two weeks from this location. The people there were helpful but it seems there…read moreare a lot of rules and such they have to follow. It took longer to get the car then other Next locations. I rented a mid size SUV and got a Chevy Trax, calling it midsize is a real stretch. We have a 2026 Honda CRV and it is much roomier inside. The trax was clean and in good shape but very basic compared to what I have been renting. It had Apple Car Play but no active cruise and no active collision protection. The seats were manual adjust also. The car did well for us as we toured the country. I put 6400 miles on it in two weeks and saw many things with no issues with the vehicle. Tolls in Texas were an issue, Next added a $5 fee to each toll which I felt was steep. They add a $2 toll to any easy pass toll also. It wasn't really explained well to me so be aware.

This place is horrible. They charged us for damage that we did not do to the vehicle and we even…read morehave photos before and after to prove this damage was not caused by us. We picked up the car when it was dark so we didn't see it. Do not rent from this place!!!!

I rent cars somewhat frequently and cannot remember my last time writing a negative review of any…read morebusiness, but the truly terrible and baffling experience at Hertz inspired me. I made a reservation on the Hertz app, got a confirmation number, and came to the pickup location. The staff at the desk flatly told me they had zero inventory and couldn't honor the reservation. They were also unable to cancel it, but said I wouldn't be charged a no-show fee. I was indeed charged the no-show fee, and later had to spend a long time navigating Hertz's AI-based customer service line to get it refunded. And I had to go to another place to get an actual car to rent, which I urgently needed.

Due to waiting for 10!min while the mgr sat at her desk and not once got up to assist me or the…read moreother customer for the time we waited she disregarded our time and the team member was in the back washing the cars. She not once tried to help me even after I explained my friend fell out the tub and I need to get there she not once budge off her butt to help a customer. I canceled my reservation and left.

Came to this location after an accident with a poor unknowing raccoon. My insurance company…read morearranged a pickup from the auto body shop nearby (CRG Auto) which was pretty efficient. Jerome picked me up from the body shop a few minutes after I arrived and helped to get me squared away with a rental car. My experience at this location was great, the guys are extremely professional and easygoing. It's clear they go above and beyond with customers when they really don't have to. As I was waiting I overheard Jerome trying to arrange for a larger rental with a woman he was helping. I'm not sure if they're understaffed or if it was just a busy time, but while I was there there appeared to be only 2 employees managing the customers in person and the phone was ringing constantly so people were always being put on hold while Jerome helped those waiting on site. Give that man a raise!!! Overall, I had a good experience with the Enterprise staff at this location.

Needed a rental because someone hit my car. The manager saw that the other insurance company had…read morelowballed me on the rental, and stepped in without asking to get me a better car. Thanks to Alex and the team!

I've been coming here for a couple of years because I live in the city and I haven't had a car for…read morea long time. I've rented various vehicles from this place including mid-size cars, to the smaller Toyota camrys of various years and colors, and even a cargo van. I needed the van last summer for when I was moving from o e apartment to another. I've never had any issue with the process of setting-up the reservation although I think the easiest way is to just call them. As for the vehicles themselves, the o es that I have rented are fairly late model cars. I think the van is from 2012. I actually noticed a new passenger van in their lot. My most recent rental was a pickup truck k. I had it for three days and it was a lot of fun. This place definitely has so e options and the cars are in decent shape and economical. I will keep coming here whenever the need arises, it's a no brainer!

Tried to rent from these assclowns..had like over 10k in my account needed to drive around to…read moredealership to buy a car...they claim because l didn't have proof of employment.. they could not to I'm like you have two forms of my my proof of insurance here is my bank card.... only needed the for 2/3 days... don't think they really like blacks...btw this is the Rockville store

Recently rented a luxury car for a weekend getaway and had an excellent experience. Drew made the…read moreprocess incredibly quick and seamless--I was in and out within 5-10 minutes. He went above and beyond by ensuring I got a luxury vehicle and even arranged for a Range Rover Defender to be transferred to the location for me. Highly recommend this location. Be sure to ask for Drew--he'll take great care of you.

They were very efficient, I received my car right away. I asked for a small compact car as I am not…read morecomfortable driving a large car but they bought out a larger sedan car. The staff was very courteous and went out of their way to make sure I was happy by giving me a smaller car. I had made my reservation the morning that I picked up the car in the afternoon and everything went smoothly went I picked up the car. I shared that I needed a compact car and got a Toyota Corolla which worked out well for me. The car was very clean inside and outside when I received it and came with manuals. I was very happy with the car. Returning the car was just as easy!

Worse experience than rent-a-wreck. I booked intermediate but gave me selection among economy carread more

I have dealt with this Hertz location several times in the past. I have had to take my vehicle to…read morethe repair shop and collision center near by and always pick this location to pick up a rental. If you're dropping you're vehicle near by for repair, they will pick you up and drop you off! This needs to be arranged in advance.** The staff I have dealt with have always been really friendly and helpful. They have always explained fully the terms and given me the options available. I wish their location was a bit more guest friendly. Right now is boring, no music, and not attractive to being in more business. Then again, I have been in/out within 10 minutes of being there.