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    NextCar

    1.5 (81 reviews)
    Open 7:30 am - 6:00 pm
    Updated a few days ago

    Services - NextCar

    Truck rental

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    The worst rental car experience in my life. I did not know this was an off-airport rental car location, so I had to wait over an hour to get there. Crazy, it is a short ride from the airport to this location. Reservation booked under NEXT rental car. Rental car overview Mex Rent A Car Midsize SUV Houston (IAH) Map and directions Reservation dates Nov 6, 2025 - Nov 8, 2025 Itinerary # 73293790336209 Confirmation AEXP121B94 I had to make a $500 deposit, and the company charged me an additional $84 to use my debit card; this fee was $20 less than the actual two-day rental (I will never travel without my credit card again... I forgot to put it in my wallet before walking out of the house). So, they did their best to get more money out of me for the low rental price. The staff was insulting in so many ways. When I asked why they were charging me the fee for using the debit card, I was told to pay it or leave; other people are waiting. I asked for the employee's name, and he said, by law, he could not give it to me...Bullshit. I understand the hold charge, but $500 is a bit much. He also tried to force the toll prepay option by stating I would be charged $75 per toll passage if I used them and refused to take my insurance. I had to go online to get my insurance card (from my insurance company, not the printed card, but he wasn't okay with that, so I had to show him my entire policy and show him my full insurance breakdown before he rented me the car; never have I had to do this for any other company. All other companies took my USAA insurance card as proof of coverage. Crazy Shit #2! When I returned the car, I received bad customer service again. Once the vehicle was returned, I was not given the option to get a ride back to my hotel or the airport. When I started taking photos of the location and the employee, he said I was being hostile, and I explained that I was documenting my experience there. He got upset and started talking crazy to me. After waiting 1 1/2 hours for the shuttle, I had to take an Uber back to my hotel. I was told my deposit would be returned within 3 to 5 business days. The rental car was returned on November 8. It is now December 8, and my deposit has not been returned. Crazy Shit #3! I have called their customer service number about 10 times and was on hold for 3 hours without reaching a live person. The hold time stated 14 minutes, but again, that is a lie. To date, I have not been able to reach customer service by phone. Crazy Shit #4. If you are reading this testimonial, DO NOT USE THIS COMPANY! I will never again rent a car from an off-brand rental car company. I have owned the travel agency Personalized Services International Travel Agency since 2010, and I have never had this experience, nor have any of my 1000's of clients reported having this type of BAD customer service with a rental car company. I can't overstate the words, "you get what you pay for!" I will never try to save a little by using an off-brand rental car company, and NEVER AGAIN will I use MEX, NEXT, or any other no-name company!! If I could give NO stars, I would do so.

    Horrible customer service bate and switch on how they handle the prepaid

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    4 days ago

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    3 months ago

    You can not trust these people. They try to tack on fees. Agents are remote. Don't use them!

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    10 months ago

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    10 months ago

    Do not use this company. You will never get anyone at customer service and you will never get your security deposit back

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    2 years ago

    The service was reasonably good and the price was also reasonably fine. Generally this was a good place to rent a car.

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    Page 1 of 3

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    So I rented a 12 passenger van form next car to go to Orlando, FL.

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    Marbury Movers - It's a mess, got a lot of work to do unpacking, but they made it so easy to complete this move without killing myself :)

    Marbury Movers

    (2 reviews)

    Can't say enough good things about those guys! Honest hard workers which is exactly what you need…read moreon your move day. Was looking to get a full move out/in service and the prices where so high that I decided to move it all myself (would have never work). I rented a Uhaul truck and then they offer you to add moving help. I'm usually sceptical about the lowest price option and especially when you read reviews about the low priced services, you see how many of them either showed up hours late or never showed up, which was my biggest fear... Something told me that though they had the lowest price that you could never beat, they will also deliver a good service. And sure enough, it started by them confirming via text the same night I booked and following up the day after to schedule the move. Communication was great and they confirmed the day before as well. that already made me feel better! I've booked 2 man for 3 hours. The morning of the move, they showed up right on time, and not only that they were on time, instead of 2 people, 4 people showed up!!! No extra charge but double the manpower (don't know if that's a regular thing or not, but it was sure a pleasant surprise). They got to work right away, had a very good attitude and all in all made the move so much easier. I underestimated the amount of things that we had and the amount of things you can fit in a 10ft uhaul truck, so we ended up having to do 2.5 truck loads to the new place (10 min ride) so we finished the job in 3 hours and 25 minutes so I gladly paid the extra hour (if you go over the time you have to pay in 1 hour increments) and added a nice tip. Those guys made this move so much better and stress free, I could not have asked for better help. DON'T THINK TWICE!!! book them for your move!

    I worked with Dalonte Marbury and he and his work was outstanding! He and Andre were so fast and so…read moregreat, it was such a pleasure to work with him. They were on time, packed the truck efficiently, didn't break anything, and took extra precautions to ensure our fragile furniture didn't come to harm. I'm grateful for them and absolutely recommend their services!

    NextCar - carrental - Updated May 2026

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