I rent cars somewhat frequently and cannot remember my last time writing a negative review of any…read morebusiness, but the truly terrible and baffling experience at Hertz inspired me. I made a reservation on the Hertz app, got a confirmation number, and came to the pickup location. The staff at the desk flatly told me they had zero inventory and couldn't honor the reservation. They were also unable to cancel it, but said I wouldn't be charged a no-show fee. I was indeed charged the no-show fee, and later had to spend a long time navigating Hertz's AI-based customer service line to get it refunded. And I had to go to another place to get an actual car to rent, which I urgently needed.

Due to waiting for 10!min while the mgr sat at her desk and not once got up to assist me or the…read moreother customer for the time we waited she disregarded our time and the team member was in the back washing the cars. She not once tried to help me even after I explained my friend fell out the tub and I need to get there she not once budge off her butt to help a customer. I canceled my reservation and left.

* The online reservation program was easy to use and Budget's website had the best prices of the 3…read moremajor car rental sites (I had a Groupon savings code too - also nice!). * The pick-up location on Parklawn Drive (Corner of Parklawn & Boiling Brook) was a bit hard to find as the place is actually tucked into the confusing industrial area, but when I finally found them, they had the car cleaned, gassed and ready to go, and I was also able to leave my car in their parking lot for the duration of my trip. The walkthru, paperwork, etc. only took 5 minutes and then I was on the road. * Having the location open on the weekends is also a great perk as I was able to return the car on a Saturday, instead of waiting til Monday. I'll definitely rent from Budget again!

I'm returning a moving truck. There are three folks in line at 9:45 am on a Monday, and one person…read moreworking the counter. Attendant seems nice enough and trying as best he can. The aesthetics of this location resembles a front operation for some shady business: stained carpeting everywhere, two chairs in the whole place for customers, no signage other than the Avis/Budget, no merchandise like boxes, packing material, etc. Despite there now being 5 customers on line now, the one attendant left to inspect the car he just rented to a customer. The attendant finally just gave up and took the keys of everyone who was dropping off the cars so we wouldn't have to wait -- an excellent call on his part -- but if it's like this regularly (from the other reviews it seems like it is) -- it gives the impression that Avis/Budget don't care about branding or customer experience (at least at this location).

I've been coming here for a couple of years because I live in the city and I haven't had a car for…read morea long time. I've rented various vehicles from this place including mid-size cars, to the smaller Toyota camrys of various years and colors, and even a cargo van. I needed the van last summer for when I was moving from o e apartment to another. I've never had any issue with the process of setting-up the reservation although I think the easiest way is to just call them. As for the vehicles themselves, the o es that I have rented are fairly late model cars. I think the van is from 2012. I actually noticed a new passenger van in their lot. My most recent rental was a pickup truck k. I had it for three days and it was a lot of fun. This place definitely has so e options and the cars are in decent shape and economical. I will keep coming here whenever the need arises, it's a no brainer!

Tried to rent from these assclowns..had like over 10k in my account needed to drive around to…read moredealership to buy a car...they claim because l didn't have proof of employment.. they could not to I'm like you have two forms of my my proof of insurance here is my bank card.... only needed the for 2/3 days... don't think they really like blacks...btw this is the Rockville store

Unbelievably rude after they messed up and did not call in the request to whatever the deparment…read morethey needed to for the disability/access adaptation of left-handed hand controls. Seriously, Kenneth accused me first of yelling and then of interrupting. I did neither of which until the very end when he kept interrupting me. All I was asking was that they put as much of a rush on it because they had not put it in right the day before and I needed to get to therapy. He then told me I should go to another office becuase they wouldn't arrange it for me. I sincerely hope that was taped for training purposes. They couldn't have done it more iappropriately. Stay away and maybe choose a differnt company all together.

I needed a rental while my car was being repaired. Everything was reserved ahead of time. My only…read morerequest was to have a car that was comparable to mine. (Mid sized) they promised me that it would or they would offer something larger at no additional cost. Cool. When the day finally came, They were busy. And at first, they were gonna offer me a little dinky car like a mini copper . I cringed and scoffed at the fact that they would offer me such a joke of a car. I politely declined and stood my guard and stated I needed a larger car. First, they were saying this is all they have. For a Monday morning, I found that to be unacceptable. Don't make false promises . I confirmed my reservation the Thursday before and was assured that my reservation was good. Cuz I stood on businesses. All I knew was that someone would bring me a car because I was gonna be in a dinky car. Amanda told us we had nothing else but a sports car. Ok, I didn't mind at all. The car I had was nice. It took a minute to get used to. When it came to return the car, I was sad. They offer pick up and drop off from the repair facility. All the staff here are very professional and offer excellent customer service. Amanda was great in showing me how to navigate my rental.. Assured me that the other insurance will take care of everything. It helps that there are nearby gas stations to fill up. You wanna make sure the gas is on point. Otherwise, they will charge you more. Definitely recommend this location, but make sure you have reservations and make sure your promises are being honored.

I rented a car for two weeks from this location. The people there were helpful but it seems there…read moreare a lot of rules and such they have to follow. It took longer to get the car then other Next locations. I rented a mid size SUV and got a Chevy Trax, calling it midsize is a real stretch. We have a 2026 Honda CRV and it is much roomier inside. The trax was clean and in good shape but very basic compared to what I have been renting. It had Apple Car Play but no active cruise and no active collision protection. The seats were manual adjust also. The car did well for us as we toured the country. I put 6400 miles on it in two weeks and saw many things with no issues with the vehicle. Tolls in Texas were an issue, Next added a $5 fee to each toll which I felt was steep. They add a $2 toll to any easy pass toll also. It wasn't really explained well to me so be aware.

Horrible Customer Service - Massive Overcharges and Ignored Complaints…read moreI booked a one-week rental with Next Car that was supposed to cost around $350. However, upon arrival, I was falsely told my insurance was invalid, despite later verifying with my provider that it was perfectly fine. Because of this, they forced me to pay a total of $860 instead of the original price. When I realized what was happening and asked to cancel the reservation altogether, the staff refused and claimed it was completely impossible to do so. To make matters worse, I have sent multiple follow-up letters and left detailed survey feedback, but the company has completely ignored all my attempts to resolve this issue. Their customer service is horrible, and I strongly advise everyone to avoid renting from Next Car.

Obviously very busy! Everyone is working so hard and are…read moremaking sure everyone is being taken care of.

Insurance provided me this rental for 4 1/2 weeks. Dropped vehicle off in the morning accidentally…read moreforgot a big envelope with my name on the outside of it. Called in was told it wasn't there then they said they found it. Went to pick it up, Someone opened a sealed envelope and took $200 i had in there. Can't trust anyone now a days.

I needed a rental car while my car was being repaired. I called Enterprise to make arrangements…read more The employee took my information and helped reserve a car. When I dropped off my vehicle at the auto body shop, Enterprise picked us up. When we arrived at Enterprise, my reservation couldn't be located. Once I provided my reservation number, the employee located it. I was given paperwork and encouraged to look for dents or scratches larger than two inches and to take photos. He apologized for the lack of stain removal. The seats had some stains. We were shown the basics on operating the car. We brought our own EZ pass to put on the car windshield. If you don't have one, Enterprise does. They charge more than the actual toll but it is still cheaper than a fine you will accrue for not paying a toll. We enjoyed the rental and having dual temperature control. When my vehicle was fixed and ready for pick up, I notified Enterprise. We didn't even have to return the car. The repair shop let us hand over the keys to the rental and just leave it on their property. That convenience was appreciate. Enterprise is across the street. We were able to drive off from the repair shop.

Great experience at this location. The manager (Phil) went out of his way to help facilitate a car…read morefor me.

I was referred here to get some cosmetic work done for my car after getting a We Owe from the…read moredealership I bought it from. Anything regarding getting work done on cars always gives me anxiety given past experience, but this place is awesome. Shawn is an honest man with a hardworking team that does fantastic work. I needed to go out of town the week my car was getting worked on and the team made sure it was ready to go for me when I needed it and they started work on the car immediately instead of waiting like most repair places do. The repairs were IMMACULATE and it looked brand new. Shawn also gave me a ride to the metro when I needed one. Honest, hardworking team, well deserving of your business that will take care of what you need. I will 100% be using this place in the future for car detailing and any other work I need done.

The best place to go if your car is dameged!!…read more I went to fix my volvo for a scratch and they fixed it for a really good price and did a great job! Definitely worth it and recommend.