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Avis Rent A Car

1.0 (1 review)

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7 years ago

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Budget Rent A Car - Entrance

Budget Rent A Car

1.8(26 reviews)
0.6 mi

I'm returning a moving truck. There are three folks in line at 9:45 am on a Monday, and one person…read moreworking the counter. Attendant seems nice enough and trying as best he can. The aesthetics of this location resembles a front operation for some shady business: stained carpeting everywhere, two chairs in the whole place for customers, no signage other than the Avis/Budget, no merchandise like boxes, packing material, etc. Despite there now being 5 customers on line now, the one attendant left to inspect the car he just rented to a customer. The attendant finally just gave up and took the keys of everyone who was dropping off the cars so we wouldn't have to wait -- an excellent call on his part -- but if it's like this regularly (from the other reviews it seems like it is) -- it gives the impression that Avis/Budget don't care about branding or customer experience (at least at this location).

I made a "emergency" reservation online at 5pm on 07/31/2025 because my flight at DCA was cancelled…read moredue to inclement weather (this location close at 6pm). The rep working the shift went above and beyond in assisting me and addressed all my issues and concerns. Would definitely come back for future rentals if I need a car in the future. To the gentlement helping me out (sorry for not catching your name), you made my family's travel a lot more comfortable and much safer after a cancelled flight due to inclement weather.

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Budget Rent A Car - Inside "waiting area"

Inside "waiting area"

Budget Rent A Car - Inside

Inside

Budget Rent A Car - Carpet is worn and dirty

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Carpet is worn and dirty

Enterprise Rent-A-Car - Enterprise Rockville, MD -Southlawn

Enterprise Rent-A-Car

3.6(22 reviews)
3.9 mi

Unbelievably rude after they messed up and did not call in the request to whatever the deparment…read morethey needed to for the disability/access adaptation of left-handed hand controls. Seriously, Kenneth accused me first of yelling and then of interrupting. I did neither of which until the very end when he kept interrupting me. All I was asking was that they put as much of a rush on it because they had not put it in right the day before and I needed to get to therapy. He then told me I should go to another office becuase they wouldn't arrange it for me. I sincerely hope that was taped for training purposes. They couldn't have done it more iappropriately. Stay away and maybe choose a differnt company all together.

I needed a rental while my car was being repaired. Everything was reserved ahead of time. My only…read morerequest was to have a car that was comparable to mine. (Mid sized) they promised me that it would or they would offer something larger at no additional cost. Cool. When the day finally came, They were busy. And at first, they were gonna offer me a little dinky car like a mini copper . I cringed and scoffed at the fact that they would offer me such a joke of a car. I politely declined and stood my guard and stated I needed a larger car. First, they were saying this is all they have. For a Monday morning, I found that to be unacceptable. Don't make false promises . I confirmed my reservation the Thursday before and was assured that my reservation was good. Cuz I stood on businesses. All I knew was that someone would bring me a car because I was gonna be in a dinky car. Amanda told us we had nothing else but a sports car. Ok, I didn't mind at all. The car I had was nice. It took a minute to get used to. When it came to return the car, I was sad. They offer pick up and drop off from the repair facility. All the staff here are very professional and offer excellent customer service. Amanda was great in showing me how to navigate my rental.. Assured me that the other insurance will take care of everything. It helps that there are nearby gas stations to fill up. You wanna make sure the gas is on point. Otherwise, they will charge you more. Definitely recommend this location, but make sure you have reservations and make sure your promises are being honored.

Photos
Enterprise Rent-A-Car - Image of my phone with time stamp showing how long I sat on hold waiting for someone to pick up.

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Image of my phone with time stamp showing how long I sat on hold waiting for someone to pick up.

Avis Rent A Car - carrental - Updated May 2026

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