I have rented vehicles at this particular Enterprise Rent-A-Car location on several different occasions. I have had a positive experience each time, but this one was particularly positive. At the last minute, I needed someone to pick me up at my hotel so that I could retrieve my rental. The policy is that this service must be requested 24 hours ahead of time. I spoke with a young gentleman named PJ who came within 30 minutes to pick me up! He was courteous, friendly, professional and made sure that I had the best possible experience. He was diligent about reviewing the rental agreement and making sure the car was a good fit for me. This young man is a star (I believe he was a student at Penn State and doing an internship). My father would have called him a real "go-getter!" I would absolutely recommend renting your vehicle from this location - and ask for PJ :) Thank you! read more

I had an outstanding experience with this Enterprise location--Joel and CJ were especially fantastic. Even though it was busy when I arrived to pick up my rental, I was helped right away and on the road in under five minutes. They initially had a Dodge SUV ready, but since I'm not a big fan of Dodge (the steering always feels too loose to me), I asked if they had another option. Without hesitation, they offered a Hyundai Kona, which turned out to be a perfect fit--clean, well-maintained, and great to drive. The entire process was smooth and efficient. Everyone was friendly, attentive, and genuinely eager to help. Drop-off was just as easy--maybe two minutes total. They truly listened to what I needed and made sure I was taken care of. You genuinely leave their place of business with a smile on your face. You can't leave there and not have a great rest of the day when they are all so friendly. This is the kind of service that makes you want to return. Most rental car experiences are forgettable, but this one exceeded every expectation. I even asked for the staff's business cards so I could make sure to recognize them properly here. I can't recommend this location enough--thank you to Joel, CJ, and the whole team! I am low key laughing I am writing a review for a rental car agency, but seriously they were than fantastic. We will be back in the future to this specific location because of the experience we had :) Thank you again!!! read more

In a very awful situation and in an emergency I used this locations toll free number to find a rental car. I was successful in booking a car after 15 minutes in the phone with a customer service person. After paying $40 plus dollars to get there with Uber, they had no rental car for me. I broke down in tears and the girl at front counter said, "uh, sorry" turned around and dismissed me. Never will I use enterprise again! I would give zero stars but they wouldn't post my review. read more

What a fantastic experience! This was my first time renting a car, and all the staff made it very easy. They were able to walk me through the process, get me set up with a comfortable rental, and review the insurance coverage with me. Throughout my rental experience, the staff were communicative and even coordinated pick up of my rental once I was done. I will definitely be using this Enterprise location again. read more

You do not want to rent from Enterprise. At least not from this location. I made my reservation online through my insurance company. I received a confirmation email stating that my rental car would be available at the body shop. When I went to pick it up, they had no car for me. I was told that I had to CALL them to make the reservation and that they don't see reservations made online through the insurance company. I was driven from the body shop to their office on Morgantown Road where I would be able to rent a car. Because I "didn't make a reservation," they tried to have me rent a car that cost more than what my car insurance would reimburse. (I had chosen a car in the Corolla/Sentra category so I wouldn't have to pay anything out of pocket.) Instead of going the Good Customer Service route and giving me the car at the price point I had reserved, they wanted me to pay out of pocket for the more expensive rental car. I was pretty disgusted by that point, so I walked home. When I got home, I called the Enterprise Customer Service phone number and asked about this situation. I was told that when you make a reservation through the insurance company, the insurance company contacts Enterprise and it is then Enterprise's responsibility to contact the customer. This made me think back to something that was said when the agent drove me back from the body shop. A few minutes after we walked into the office on Morgantown Road, someone asked her, "Did that guy show up?" I wasn't sure at the time, but after speaking with the customer service representative, I'm pretty sure he was talking about me. I'm finished with Enterprise, at least at that location. (Not sure why it looks like I'm writing from California. I'm talking about the Enterprise Rental Car on Morgantown Road/Route 10, Reading, Pennsylvania) read more

I was contacted today to verify I would be renting a car on friday, which I booked through Orbitz. I also bought their insurance even though my car insurance has extra coverage for rentals. The associate proceeded to tell me I had to leave a $300. I asked why since I was paying with a major credit card and I purchased their insurance as well. He then replied because its a $30000 car and I said so $300 will pay for the car even though I purchased insurance ? I told him to cancel the reservation. That makes no sense what soever. He said all rental cars companies do it. I called him out on the lie because I just rented from Avis and that did not happen. Liars and thieves. Will never rent from them! read more

When I picked up a rental at this location, I was appalled. When asked questions, either they couldn't provide the service, it was an large additional price per day or something in there system was not working right. Instead of being treated like a customer, I felt like they were doing me a favor. I give the staff grace but I will not be shopping with Enterprise again. read more

I was sorely disappointed by not only the lack of service promised from this location but the fact that the person "helping" me lied to both myself and my insurance company ! I was instructed by my insurance company to pick up a car , given a time , date and reservation number . When I arrived the person waiting on me told me that they did not have a car for me. Initially he blamed it on me , claiming they had tried to call me numerous times . I showed him my phone log with zero calls from them . Then he changed tactics and tried to blame my insurance company . When I got the insurance rep on the phone , the guy tried to squirrel his way out of talking to them ! Stay away !!! I drove out to the Lancaster location on Columbia Ave and was taken care of immediately with the utmost respect . Bad service and deceit - who wants that ? Otherwise go somewhere else . read more

Nice people who answer your questions in detail. They take their time with you even though busy location. Even the drivers that take u to your rental car from the body shop are timely and professional. read more

Went though Enterprise as the body shop was connected with this car rental company. Much of everything was the same exterior checklist for damage before I drove off. I got in the car and was overwhelmed by the cars fragrance as to make me drive home with the windows opened. The scent they sprayed to mask something got in my clothes to make matters worst. Please check the inside thoroughly. Don't assume as I did. read more

I have been a loyal Enterprise customer for many years. However, all things must come to an end. I made a reservation for a premium SUV in advance, was contacted by the local Enterprise office to confirm the reservation, which l did. During our conversation l specified that l need to have the premium SUV because of space. They said it wouldn't be a problem, the day before my trip l head down to pick up the vehicle only to 1st attemp to be tricked by the agent saying a Dodge Durango or Ford Flex are considered premium SUV's, then when l spoke up and called out the error the agents said you are correct. I asked what happened to the vehicle l reserved, they said it was returned damaged. They could have contacted me when the vehicle was returned so l can make other arrangements but they didn't. I guess they were expecting me to take the car's they had available. Fortunately l was able to get the vehicle with another car rental company. Beyond disappointed, not that it matters to Enterprise. read more

I rented from Enterprise rather than one of the other car rental companies at the Reading airport because it picks up and drops off and I was was coming into Reading by bus to rent a car. My rental was from a Friday afternoon with the return on Sunday during the 10-1PM hours it was open. My bus back was at 1PM and I expected to be on it. On SundayI called from 10 AM through 12:30 PM attempting to speak to the office to ask which exit I needed to take from the highway I was traveling on. No matter when I called the location I was put on hold. As I drove I would put my phone on speaker expecting someone at the office to answer. Because of being unfamiliar with Reading when I reached the city, I got off the highway in West Reading. Even with google maps on my ipad (while a call was on hold) I could not navigate to Morgantown Rd. What I finally did was go back on the highway to the downtown bus station just as I saw my 1PM bus leave, hired a cab to drive with me following to Enterprise on Morgantown where I left the car and keys in the dropbox. Calling the next morning to ask why I could not contact someone at the office on Sunday, I was told that Sunday was a busy day and although two people were working, they did not have time to answer calls -- either they were with customers or on the phone. The manager offered not to charge me for the "extra" day, since my rental was to be returned on Sunday, but would not reimburse me for the cost of the taxi, which was $15. There was no consideration that I had missed my bus connection. I suggested that the location needed to have a system better than just putting calls on hold FOREVER, such as being able to leave a message for call back and the commitment to return urgent phone calls -- which mine would have been. At one point about noon as I was driving in West Reading, I called Enterprise roadside assistance to ask if there was another number the agent could call to contact the location but the only number was the number I had been dialing for the past 2 hours. He tried calling it but said he was put on hold. I also called Customer Assistance, which had no suggestions of what to do. For a company that advertises customers count and offers the big advantage of pick up and drop off, Enterprise needs to rethink how it handles calls on hold and being responsive to the customer I was yesterday. read more

I've rented from Enterprise many times over the years and often from this location. Most recently, I rented a Kia Sorento for a long weekend trip to Maine (June 19-22). My experience with the staff and with the car was excellent. I used to be a regular Hertz customer, but I find that Enterprise is more convenient, with better prices, with higher quality service and great cars. Even though I didn't need it this time, their pickup service is a life saver. Overall, I am a very satisfied customer of Enterprise and especially this location. read more

I just recently rented a vehicle from Enterprise & the service & staff were really nice. Was happy with my experience with the staff & the vehicle I got. Will definitely go back. read more

I would like to thank this location for working with me today. I bet they thought I was wacky I must have changed my reservation for a car 3 times and I wound up canceling and they were able to help me. I will use them again in a heart beat. Don't have one bad thing to say about this location. read more

I have been a loyal customer with Enterprise for over a decade. I always used them for personal and business rentals, but after my most recent rental, I will not do business with Enterprise ever again. Over the years I have rented dozens of vehicles and not once did I ever pay more than $15 for their insurance coverage. This time, it was over $40. Almost as much as the rental itself. The young man renting me my car just felt free to not mention the extra charges, so I hope Enterprise has enjoyed my money. They've just lost a loyal customer to dishonest and shady business practices and they will never get another dime out of me. read more

This Enterprise has served me consistently well over the years. I usually deal with the one on Morgantown Rd and found them to be the best! I love that they transport you to and from their site. This time I had the choice of several cars and ended with a Kia Soul. It had just come back from Labor Day weekend trip and desparately needed cleaning. They had me finished and on the road in under 10 minutes in a clean car. read more

The staff is friendly, polite, professional and a great sense of humor! They opened at 9:00am and I was pulling out of the parking lot at 9:08am (I was the 4th person in line) hassle free. The fact that I can walk there from my home is just icing on the cake! read more

I have used this office for car rentals at least 6 times a year. The staff is always friendly and helpful. They are very busy, so try to avoid the "rush" when they open and in late afternoon. Cars are well-maintained and nice to drive. read more

it was a great rental but they did not issue my reward points for the 3 day rental what a crappy thing for them to do