Located on Golden Hill Rd, next to the craziest roundabout that has ever been created, is Enterprise Rent-A-Car. This location is much larger, cleaner, and more put together, than when it was on Spring Street. My wife and I needed a car for her conference and last time we rented through AU and they were soo rude and unprofessional, that we went to Paso. This manager to care of us, knows what customer service is, gave us a free upgrade and knows what 100% satisfied is all about! Make him Area Manager already! *Would recommend this location to anyone* read more

See all

I've had the pleasure of renting a car through this location many times and it's always been great customer service, clear communication, and clean rental cars. read more

Seemless experience. They even worked with me on picking up an hour early. Great staff and the Traverse i rented was clean and perfect for what I needed. Always choosing Enterprise first. read more

This location provided above par customer service. The windshield in my rental car cracked while in LA. I did not see it happen - so could not provide a lot of information other than when I came out of my hotel the windshield had a crack in it. It was blazing hot in LA so I have hunch. The manager was kind and attentive and worked quickly to let me know that everything would be fine and asked a couple questions and that was it. His philosophy "cars can be fixed. People Can't be". Great job to this manager and his team!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Paso Robles, California

Verina (spelling?) Was a God Send in a desperate moment needing a car unexpectedly she came to my rescue at the end of her work day. Thank You so much for your cheerful kindness, you made my situation have that silver lining. Enterprise....You're so fortunate to have Verina who is professional and more than proficient in Customer Care! read more

I had an amazing experience with Enterprise car rental, the app I downloaded gave me easy access to the information I needed while reserving the car, as well as during my rental. The car I received was clean & had a full tank of gas for me before I left their parking lot & the gentleman's customer service at the front desk was very good as well! Thank You Enterprise Rent-A-Car! I will definitely be back read more

Good experience from check in to check out. Sometimes inventory can be low but increases daily.

No long lines or waiting. Rental car was ready and off I went. Ha I g to keep the car an extra day was no big deal. Car battery went dead. They had someone at my house within 15 minutes. Great service! Gave me a NC day due to the inconvenience of the car battery. Lei was especially helpful and so friendly. He also returned me to the Autobody shop where my car was. He was so pleasant to spend time with. Enterprise is a great car rental company. read more

Verina(hope that's the correct spelling) was so incredibly helpful! Great customer service.

Friendly customer service from start to finish,with all the employees. Supervisor Neil very helpful and thoughtful and accommodating. Fast and efficient. Car was clean and in nice condition. read more

Thank you Enterprise Paso team for making sure to get me a rental car today. I know that sometimes calls are taken by the call center and not directed to local stores which caused some miscommunication, thank so much for helping me work through this and that I received the best outcome. Great service! read more

I changed my opinion about this place. Had to get a rental, and it was flawless this time. It must have been just a bad day when they had no cars. read more

Bravo Neil!! Top notch customer service. I had been rented a faulty SUV that I ended up having to have towed. I hadn't even been able to leave me house because it wouldn't start. It was a fiasco dealing with roadside assistance and the tow company all night long and into the early a.m. But, when I went in to Enterprise the next day Neil apologized profusely and gave me another rental. The best part is that he is only charging me for one day, instead of four because of all the inconvenience. I was in tears the night before I came in and utterly exhausted from the experience. But, Neil really came through. I would recommend Enterprise Paso Robles to anyone as they truly strive to take care of their customers. Thank you again Neil! read more

Excellent and friendly service, I particularly Vernia!. Gave us a ride back to the Amtrak station after we returned our car. We would use them again. Thank you! read more

Our car broke down on the way to Morrow Beach for a job (travel a lot for work). the car driver, a 26 year old, got the car towed by AAA to a repair shop than got a lift to Enterprise in Paso Robles. he called ahead of time and said he had a debit card, they said fine, and that he needed the car for a max of two weeks. The agent on the phone said great, come on in. He gets there and is refused the right to rent a car. He was told he had to have a utility bill to show them to rent any car. Who has a utility bill in their car, just randomly, when it breaks down on 101?! the guy we spoke to had no name tag, no uniform, and was a extremely rude. A jerk behind the counter, but I don't have his name unfortunately. But it was an absurd situation that left a good person stranded read more

Do not book through Enterprise. We booked a van over 2 months ago for a road trip with 7 boys. Went to pick up the van the day OF our trip only to be told they didn't have any vans or any cars available and too bad so sad. The manager is an absolute jerk and offered no solutions other than oh well.....we will NEVER EVER book with enterprise again. Don't book with them if you want to actually plan a trip based on having a rental car. read more

If you rent from here make sure you have enterprises insurance for when you return the car. They will find something even if it's non existent to make sure they make money from their corporate overloaded. It's worth the 15 dollars a day to not have to deal with your insurance. I've rented from them twice. First time I had the car for a day or two and they called me afterwards.. did you know their was a crack in the windshield? I looked at the car with the person who checked me in neither of us saw it. But I got a call a day later.. thought this is weird.. but I paid their insurance. Next time I rented had the car for a week. Then checked in again.. same thing person looked over with me and said nothing wrong here. Got a call about 30 minutes about dents in the car. Same question do you know when this happened... I didn't because it wasn't there. Next thing I know I have a request for my insurance to pay for 2200 of damage. I didn't pay the insurance for enterprise because I talked to my insurance company and they said it was unnecessary. In other words they are small run shop and are trying to leach whatever they can off the corporate overlords. Just give them the enterprise insurance premium so they can keep this location open. Con-artists... read more

Enterprise Rent-A-Car in Paso Robles has a huge beautiful parking lot and beautiful interior and the spacious and very nice people who only ask about a thousand and one questions every time you rent a car and then show you a thousand one options to buy additional insurance for this that and the other as you get in the car and get ready to go. well the oversell I can do without but they're doing their job and they're doing a fine job of it and the car we rented was most excellent excellent condition low mileage and yes did our job we actually drove that rental car all the way to Oregon and back and we're happy with it all the way anyway thank you Enterprise Rent-A-Car blessings read more

I rent several cars per month from the Paso Robles Office. Each time I call or go in to the office I am always greated warmly with smilling faces and a person who appears to be happy to be waiting on me. Kate and Bridget are a great pear of workers who complement each other in the work and understanding of what I need. They always ask how many will be going on my trip which is important since the number changes from rental to rental. Kate and Bridget as I have observed always greet people coming into the business even though they are helping me or another customer. It is just a nice feeling being treated well even late in the day by two young people who enjoy their work, and are good at it. Kate and Bridget make my rental experience enjoyable. Can't Thank Them Enough. Larry Bousman read more

Was stranded when my EV broke down. Needed a large SUV and there were none in stock but Miguel stepped up and had one transferred in from SBP within two hours of my request. Realized that I had left my license in the car and Verina didnt hesitate to drive me out to pick it up. just a fantastic customer service experience. I'm so happy we have a great rental car option in Paso. read more

This place really let me down!!!! The day prior to leaving out of town, I went in to enterprise of Paso to pick up my rental that I had a confirmed reservation for. I assumed everything would be all good. I have rented from this location before and everything went smoothly. They had always requested just two pieces of paper which listed both your full legal name and current residential address, additionally, a valid driver licenses. I had just just rented from them in July and no issue then. However, this was no longer the companies policy, allegedly. Come to find out that isn't true in fact and I will mention more about that later. I had the extreme displeasure of dealing with the branch manger Neil Macias. The encounter started off fine until it wasn't. He indicated right away that he didn't have enough cars in stock and was out of the type of model that I reserved via the booking site. One, that isn't my problem. Two, as a business who made an error, you should do everything in your power to make the situation right and take accountability. That's not how it went. I presented my valid drivers license and two forms of paperwork that listed my current residential address and name; one of the two being my paystub from my employer. He did some more stuff on his computer and subsequently tells me 3 minutes later that he can't rent a car to me. Reason being, I did not have a utility bill with my name on it. I explained to him that I rent and all utilities are included in the price. Because of this, it would be impossible for me to provide that kinda of documentation. He just looked at me unapologetically and said "I don't know what else to tell you." And "well you got think about it from our perspective." Excuse me??? How about mine??? My whole weekend was about to get derailed because of this one minor technicality. Which wasn't the real issue anyways nor a policy that the company requires. The real reason why this was taking place was because they overbooked and didn't have enough cars to honor my reservation. So instead of taking accountability for his own error, Neil side-steps the situation implementing an arbitrary policy rendering me unable to rent a car, alleviating him of any wrongdoing. My follow up was why this policy wasn't mentioned when he called me early in the day to confirm my reservation. Doesn't that seem like a pertinent detail you should make customers aware of? He had no definitive response and immediately deflected the question. He issued no apology throughout the entire encounter and exhibited a nonchalant attitudes towards me. Not at all concerned that he was leaving me without a vehicle and potentially derailing my whole weekend. No empathy or concern at all! Fortunately enough I was able to get to the enterprise of San Luis Obispo adjacent to the airport and get a rental car the next day. Confirmed my booking with them and interestedly enough no utility bill with my name on it was required nor had they enforced and/or heard of such a policy. Neil did mention this was a company-wide policy. I find that difficult to believe. All in all, Neil you are neither professional in your demeanor nor a business leader with any integrity or empathy. You make excuses instead of taking accountability. You deflect blame when it's evidently your fault. You refuse to answer questions when the response to those questions might make you look bad. Lastly, you don't care about helping customers and had no hesitation to dismiss me without hesitation. A true leader, especially in the context of business, will admit when they've made a mistake. How they address and remedy that mistake defines what kind of leader they are. I'm sorry for anyone who is subordinate to him. I will never be back! I will never recommend this place to anybody! I will speak fairly and honestly to the experience I went through. Additionally, the unnecessary hardship and frustration that is caused me. read more

Enterprise Rent-A-Car - The text from the manager at enterprise SLO following up. - Car Rental Near Me - Paso Robles, California

See all

Had 2 vans reserved for my wedding months before it happened. 2 days before scheduled pickup I got a call that there was a tire warranty and the vans were unavailable. Talked with an employee the next day who, was probably not allowed to say, the vans were given to Cal Fire due to big wildfire. I totally support Cal Fire having the right to take reservations from other people but this was not communicated until 2 days before and I was told something other than the truth. Manager said he would try to find another van which ended up not working due to Cal Fire taking all the vans in the county but he still quoted it due to a tire warranty and I was out of luck. I would not work with this enterprise again. read more

Had an excellent experience here. My car had an unfortunate accident and my car insurance referred me to here for a rental. The entire experience was excellent; from the moment the agency picked me up from the repair shop to when I returned the rental two weeks later. Very smooth transaction and the associate Neil did a great job explaining the different fees and helping find the right rental car. The return process was even smoother and the communication maintained by both Enterprise and GEICO made sure I was free to go about my day to day without worrying about checking in with Enterprise or GEICO about when my rental is due back/ my car will be repaired. Appreciate Enterprise for making car rental easy during a stressful time. Thank you! read more

Waited nearly an hour for our rental car. Only 1 person working. Car not ready. Seemed very unorganized

Super friendly staff, very professional and courteous. A pleasant experience renting from Enterprise.

First - if youre in Paso - your only option is Enterprise. Generally they do well - we rent from them multiple times a year, for the last 10+years. But here is the rub... when they screwup THEY ROYALLY SCREWUP. 6 months ago we rented an SUV - got it home - and discovered that the back row seatbelt hat been *CUT OUT*.Thankfully - they easily replaced it. Multiple times we have made a reservation over the phone (which is required) - only to show up at the pickup time to discover they dont actually have the vehicles in stock - something about the call center being paid per booking - regardless of if it results in a actual rental (pro-tip: call the branch directly first to make sure they have cars in stock before calling the booking line) Today we were helped by a rude, disheveled associate who seemed to have no idea what he was doing. Turns out he really had no idea what he was doing. 1) He tried to upsell us from the midsize we requested to an suv. When we said no he gave us a compact instead of a midsize. (Which we didnt realize until leaving - looking at the rental paperwork which listed examples of the different classes of vehicles) 2) They still charged us for a midsize and in fact they put a charge of $650+ on our card which means they double charged us. (We have been renting for over 10 years - multiple times a year and never has this happened) 3) Oh and the best part - the car has a defective seatbelt... so the car that is supposed to seat 5... only seats 4. Because of their part-day hours I had to call the after hours number- where I learned that the associate had inputted our birthdates incorrectly - which means (according the compassionate-less afterhours clerk) until we physically go in on Monday we can get absolutely no help. That said - as I mentioned previously- Enterprise is the only option for PR people hoping for rentals - so yes - I'll be back. read more

The car was great (Chevy Impala with all the bells and whistles), and the service was super! Everyone was pleasant and helpful! I worked with Sam the most - he made the whole renting experience easy (and fun!). Only hitch - the entertainment system seemed to have some sort of intermittent issue that would occur sometimes when driving and sometimes when started in the afternoon (Bluetooth sound off but screen shows connected and working, blank screen except for backup camera, screen inputs not registering). The next morning all would be fine. Sam offered to put me in another car (good service again), but I liked the Impala too much and the problem only happened occasionally. Would happily recommend them! read more

Niel Macias the manager at enterprise refused to rent my mom a car because they were closing soon even though she had a reservation and has rented many cars through this particular enterprise. When we got to enterprise at 5:15 he refused to take my mothers payment and wanted us to provide a different payment which we did he wouldn't take the Apple payment off my phone therefore I went to go grab another form of payment , he then call the cops on my mom because she asked him why he wouldn't rent a car to her and refused to leave because she already had a reservation for the car and was there before closing . When we arrived at the enterprise, he already had an attitude slamming his mouse down like a Prima-donna and sighing, while looking at the clock when he could've been doing his job and rented the car by then. The guy in the picture then decided to record my mom because he probably wanted his five seconds of fame to post it on the Internet to show that a woman wouldn't leave his job before they closed. Which that is the least of his concerns considering he can't shave his face right and had bandages all over his face. all in all karma is a bitch. :) read more

Enterprise Rent-A-Car - Car Rental Near Me - Paso Robles, California

The service was great! My work van broke down in the area and they were able to pick me up from the hotel the next morning. The rental was clean. Had it for a week. When my work truck was ready, I returned the rental and they dropped me off at the repair shop. When I arrived back to LA, I realized that I had left my house keys on the rental key chain. I spoke with the manager and he had them shipped to my address! I really recommend this location! Thank you enterprise! read more

Enterprise Paso Robles - BEWARE, Enterprise does not have vehicles they claim to and allow you to reserve on their site. I reserved a 12 passenger van for my wife's birthday event well in advance. I also hired a driver to take us around for the day. Then they called me two days before to tell me oh by the way, we don't have any of those vehicles. This created a huge problem at the last minute for me to fix. The person told me they don't even have any of passenger vans in their fleet anywhere near the location so it wasn't just out. They need to fix their software so you can reserve vehicles that aren't there!!! read more

Over the last 10 years, we have regularly rented vehicles from Paso Robles Enterprise with no issues. Today 12/24, (I know the holidays do not bring out the best in people) we went to rent a vehicle for a Christmas trip. I have had reservations for a few months. 3 days before we were to pick up the rental car someone called and asked if they could substitute a different car in they couldn't get the one I reserved. I said "Sure " as long we have 5 seats and room for luggage and stuff. We arrived and went inside to a full waiting room of people. My husband and I were patiently waiting our turn when a young girl called us up to the counter. I asked to make sure we were not cutting in line in front of all the others waiting when we were rudely told us she called us up the others are waiting. (Should have known then she was not having a good day.) She takes my husband drivers license and debit card and quickly gave it back saying we can't rent a car with 3 row seating without putting it on a credit card. We asked why? (We do not carry our credit card with us and only use for emergencies. ) My husband gets mad and says never mind we don't need a car and walks out. I stay trying to figure out what we can do to make this work and what the reason for the rule and why this was not said when they called to see if they can get us a different SUV than what we rented. The girl is short with me, answered only that it is corporate policy. She is not willing to work with me at all. I start to ask the gentleman questions that is working there. He was nice and was trying to figure out what they had available, what I needed to pay with deposit and what was needed for us to use our debit card. I think we are making progress and the girl says, " It doesn't matter what we figure out she was the manager and wouldn't allow it." The nice gentleman starts to apologize as we both realize it was not going to work out as long as the girl with the horrible attitude from the beginning wasn't going to allow it. We left without a rental car. As we leave I called another company and was able to rent a vehicle (with a 3rd row seat) last minute, cheaper than Enterprise price and Hertz employees could not have been nicer. Worth the drive to SLO. We will rent from Hertz from now on. Customer Service goes a long way. I know for a company this big to not have my business will not make a difference. I honestly think they didn't have a vehicle to rent us besides small cars. I would have rather been told that than being rude and giving us stupid excuses. read more

UPDATE: THEY RESPOND WITH THE SAME THING TO EVERYONE TO MAKE IT SEEM LIKE THEY'LL DO SOMETHING. I HAD ALREADY SENT AN EMAIL TO THAT ADDRESS BEFORE POSTING THIS REVIEW. NO ONE RESPONDS On the website it does state that a major credit card will be needed in some cases to rent certain vehicles. I read this carefully because I wanted to make sure that the vehicle that I wanted was NOT on that list. IT DOES NOT LIST A PICK UP TRUCK! Only luxury vehicles. BUT, NOT TRUE. So they wasted about 2 hours of my time going down there to rent a vehicle that I had a reservation for because I did not have a Major credit card with at least a thousand dollars available on it. I only had 600 available and it was only a 2 day rental for $181. But they wanted $500 deposit and $500 for bill coverage? So unless you want just a regular little Sedan. I highly suggest that you find some other place to rent from. I would imagine the majority of people do not have an extra thousand dollars just sitting on their credit card for enterprise's sense of false security. I mean would $1,000 (on my card) truly cover a bad accident? This town needs a new rental place. read more

Never thought I'd post a review raving about the service at a car rental place, but here I go - Manny and his coworkers at Enterprise came to our rescue when our car developed mechanical problems in Paso on a trip up to the Bay Area. NO cars available anywhere, but Manny found a bright red Silverado, the only car available, and we snagged it and enjoyed the ride to SF, came back Monday morning and got the car to the mechanic, all good, Thanks Manny! read more

First of all we have been renting cars from Enterprise all around the US. And not just the airports. We never heard of no pet policy. No body told us about it when we rented the cars. Second when I came to return the car at this location. They made me go to the gas station to vacuum the pet hair out, or they were gonna charge me the detailing fee. When I asked about it because nobody at other Enterprise locations ever mentioned this. The customer rep said many people are allergic to pet hair including her. So in order to protect them we have to make sure we return the car without the per hair. The truth is it was because this location does not have the vacuum to do it themselves so they carried out this policy. If you work in a rental car industry where people bring their pets aka family members around, you should be taking care of your conditions. Or get equipped with a vacuum. Or at least apologize when you make them walk to take the car to the vacuum station when they have their dogs with them. Where should I have put my dogs? In my pocket? For example if you have to commute to work but you have motion sickness do you try to manage it yourself or tell your boss that you can't come to work? I request a full refund due to this incident. I rented the car for a whole week. I do not want to pay for this type of service. read more

I have been a long time customer but doubt I will ever rent through Enterprise ever again. I am a local resident and made a reservation online for pick up at the San Luis Obispo airport. I read all of the info on debit and credit cards prior to my going to pick up my rental. I had also used a promo code from Geico as my car has been in the shop. To my surprise I not only needed to provide three forms of ID showing my physical address vs mailing address. I stood at the counter trying to access three additional forms of ID to prove I was not scamming them. After providing additional forms of ID...my address on my bank statement and my renters insurance w/Geico as well as car insurance I gave up in tears and told the staff this was absolutely ridiculous. They told me I might want to reschedule through the Enterprise in Grover Beach. Scream and scream again!! I told them I needed to leave before I blew a gasket. I canceled my reservation. Canceled my long awaited Dr appointments out of the area and called my grandson to have him come back from Pismo Beach to pick me up. I will never use Enterprise again!! read more

Thanksgiving week. Made sure they had a car. Fast and great service. Felt sorry for the guy he was by himself but still handled all 3 customers. Thank you enterprise. read more

What an amazingly incompatible rental car experience. They picked us up in a filthy car and it only got worse. The poor representative, Clint tried his best to help us out but when they tried to have us rent yet another dirty car... we had enough. Sitting right next to that car, a "clean" slightly bigger car and they refused to let us have that car... Enterprise suggested that we wait while they run the dirty car through the car wash... what ?? When we threatened to go to yelp they finally gave us a clean car. Not our best rental car experience.!? read more

Literally the WORST experience at an enterprise I have ever experienced. I paid $150 for a tow truck because the breaks went out on the vehicle they rented to me (which I understand happens) When taken in to get an exchange, I was guaranteed a refund from the enterprise in Victorville of the tow truck I paid for. DID NOT RECEIVE per Paso enterprise. We were also guaranteed a refund of $50 for returning the vehicle full of gas because we had just filled up and given a vehicle with less than 1/2 a tank. Did not receive that. We got a refund of $104 when she said we would get $269. I am very disappointed and do not recommend this enterprise. read more

Reserved a rental car online to travel for business, when I arrived to the rental place which is 45 min away from where I live they told me they don't have a car! and there is nothing we can do about it!!! read more

Great service last review was a misunderstanding they took care of the situation in a timely manner thank you for taking the time to listen Managenemt is great read more