I had a positive experience here. What's to say: I needed a rental, and Enterprise once more came through. Just like other locations of the franchise, this one took good care of me -- a nice car, reasonable prices, friendly folks, no hassles. Hooray :-) So, thanks to everyone who runs this Enterprise branch, for keeping me on the road. Keep up the good work! read more

Only accept credit cards if you're out of state (other enterprises do not do this)!! this was not stated on their website while booking which will leave you SOL if you don't have one/didn't bring it. read more

Getting a good price on a rental really helps a vacation!! Thanks Enterprise for a good car & price! read more

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I'm extremely disappointed with the service I received when returning my rental on May 2nd. No one greeted or assisted me when I arrived--I sat waiting until someone finally asked if I was bringing the car back. Then, during the return process, I was told the rental wasn't actually due until May 6th. This was never communicated to me in advance. Because of that, I left work early to return the vehicle unnecessarily--only to now be told I need to return again on Tuesday, causing me to miss work twice due to your lack of communication. This experience was frustrating, unprofessional, and completely avoidable. I expect better communication and basic courtesy from a company in your position. read more

I scheduled a pickup reservation for December 26th at 1:30 pm, made at 11:00 a.m. on December 24th. I received a phone call at 8:30 am on the 26th informing me that they were entirely out of stock. I inquired why I had not been notified at the time of booking, only to be told that the location closed at 3:00 PM on the 24th. My reservation was indeed made at 11:00 AM on December 24th. This location has proven to be the least satisfactory. I am now without a vehicle, and no alternative options are available. This is entirely unacceptable! This is not the first time this has happened. read more

Would do 0 stars if it was an option. Booked a convertible last minute by calling the local branch. Go to pick up the car they told me they had only to find out that they hardly ever have convertibles at this location. Then why let me book? Was planning a surprise weekend for my son for his 11th birthday....guess not anymore...enterprise fix your system!!! read more

Absolutely horrible car rental in Myrtle Beach! They accept your reservation and the cancel it on you when it's too late to make other arrangements. They cater to tourists and HATE locals. Very bad business model. I will be filing a complaint with the BBB they are so bad! read more

I was told by a national enterprise representative that there would be cars available to rent at this location; however, when I spoke to the employee named Tanika who works at this local office I was told that "there are no available rentals until after thanksgiving." y'all suck read more

The absolute worst rental experience I've ever had in my life. I asked for an invoice or a receipt acknowledging that they received the car and they refused to give me an invoice or receipt. It is now been five hours since I dropped the car off and I have not gotten a text message or an email acknowledging that I returned the car. When I asked for a physical receipt, they argued with me and argued with me and condescended to me instead of just being professional and giving me a piece of paper saying they have the car and that it is in excellent condition just like I received it. They kept telling me over and over again that their system was down. This is a $1 billion publicly traded company and they cannot provide a customer with a receipt or an invoice when you drop off the car. Absolutely shameful. read more

Terrible location! 0 Stars They don't answer the phone and it always goes to the call center. They didn't have a car for me when I made a reservation a week prior. What is the point of a reservation? The cars are always dirty, they don't clean the cars at all. The car smelled of smoke and had dirt and & everywhere. This is multiple times. I've made note to the BRANCH management ( Dylan Thompson) and he don't do anything about it. I don't like it, but your better off renting at the MB airport. They have more cars and better service. A little more expensive. read more

Great customer service. G'mar was very professional. He also gave great local recommendations. Would definitely rent there again

The team at the Jason Blvd location was amazing for us! We were there for a big golf outing but there was a recall on the Transit Van we were renting. They came through with two large SUVs, honored our price, and our trip was save. Thank you!!! read more

Jason Blvd is my go to location. Always professional and extremely helpful and polite. Had 2 different car rentals in a week and the transition was so smooth. Had parent Suv for Daughters wedding then went to regular Suv for travel. read more

Service has been good no issues went out of state and used enterprise and my rental experience went well.

returned vehicle right before closing on a busy Tuesday and unknowingly left my wallet with some cash, cards etc. return the next morning right before opening and learned that they had it waiting for me safe, I'm sure they would've called me after they opened. Thank you John! read more

Super happy with this experience! I had a difficult to transport and was unsuccessful at two other agencies. Sean and Dylan went out of their way to listen to my problem and take the time to graciously solve it. I was so impressed with their kindness and everything worked out perfectly. I was also very impressed with the nice young man who agreed me at the door in such a friendly way, and set the tone for the rest of my transaction. I wish I knew his name. Thanks, guys I highly recommend, this location and will not even trying to go anywhere else. read more

Came in because Thrifty screwed us over!! Thank God we came here. In & out service and done with a smile. Thrifty tried to charge $250 for a compact car, we got a truck from here for $115 no insurance shoved down our throats either. Thank God we came here!!! read more

If I could this this place one star I would! They are a bunch of thief they will add insurance to your invoice without your approval! I have a house fire my vehicles was park too close to my house and my vehicle got burned I have full coverage insurance On the day of the rental the guy that process my rental I told him what was going on and the limit that my insurance company gave me which is $900 for 30 days he told me that after taxes and fees I would probably pay out of pocket around $200 I agreed! when I got the vehicle I had to send it back to be cleaned it smells like someone light 100 cigarettes inside, when they did bought it back it smells the same way I had to stop and get air freshener to try and get the scent out for days I could not put my baby in the truck. Because of the situation with my vehicle it was deem a total loss, I had the rental for over thirty nine days every time I could call for a extension I purchasing my new vehicle in Atlanta perimeter had no choice but to returned the rental at a local office here at the time they were close so I did not get a printed invoice or a emailed one the customer service at the time told me to go ahead and call the office I got the vehicle from and they will issue me a receipt I called the office spoke with one of the agent there who told me that my rental was over $2200 i immediately drove over to the office and asked for a print out when I got the print out they had their insurance added on for over $700 i asked why was I charged that amount the guy told me that I agreed to it when I did not! He immediately said no worries it would be back on your card 3-7 business days I waited over that time frame but gotten no money back they did not applied my money back to my card! I called today 10/22/2021 approximately 8am and spoke to someone there by the name of Dillon who claimed that he's the manager there and he did not see a refund or any note stating that I should get a refund and it is my second time requesting refund from his company and I should do myself a favor and don't ever come to enterprise to rent any vehicle and he refused my refund! I'm hoping the area manager looks into this enterprise rental service will never be enterprise if It wasn't for customer like myself that's why you have a job! You're untrained and unfit to deal with customer and complaints you will be hearing from my lawyer. You are rude and disrespectful, you don't need to be in that line of work! I will be filing a complaint to cooperate and the Area manager to looked into that facility I'm sure there's others who has been over charged the same way! Rental agreement #4B497P read more

Enterprise Rent-A-Car - Invoice - Car Rental Near Me - Myrtle Beach, South Carolina

I reserved a car from Enterprise and pick up was 5 Sep 911 Jason Blvd, Myrtle Beach (#1965296724). My friend and I traveled from NYC and DC and we planned our trip around this. When we went up to pick up the car, we found that the location was closed. We called customer care and we were told we could go to the airport to pickup another car and pay 6 times the rent we originally reserved a car for. Customer service said they would call me back and find a resolution, but they don't know when they would call or what resolution there could be - amazing! I have never seen another business operate in such an unprofessional, shameless, inept (or maybe just evil) way. read more

Staff great and friendly but I reserved my SUV XXL one month ago and came in Two weeks before and one day before and was told no problem they had it ready day OF pick up and ready to leave and no suv for me was told 7 passengers with luggage want to stick me in a Lincoln with no space and for $3000 same as what I reserved hope TO find some Solutions held for best options will wait till 2 pm now running late for my trip will change this if they can deliver by 2pm read more

Prices quadrupled during COVID-19. Always was my #1 choice. Wanted $700 to rent a vehicle from MYR when flights were $130 round trip. I'll drive. read more

I got a car here for a couple of days and had good service. The checkout guy was friendly and personable. There wasn't much of a line at the checkout counter. Since this is a relatively small airport, it's an easy walk to the check out counter and to the lot. Returning he car was easy and there was no wait. I decided to return early and got the extra hours I had reserved removed from my bill without a problem. This airport is unusual in that you can walk from it into town if you're inclined and don't have more than a backpack as luggage. read more

I rented a car from this location and it was filthy, it smelled like an exhaust pipe. I was told the vehicles were smoke free and it wasn't. The car was dirty. Crumbs in between the seats, smelly fabric seat, filthy floor mats. I attempted to contact this location several times. I am unable to get through. I contacted Customer care and I am currently awaiting a call from the escalations team. Back to LA I go..... read more

Confirmed a reservation a week before. Called to confirm same. Arrived on that day and the office was locked and closed to business. No phone call or cancellation. Still have an email confirmation for my rental on the date and time. Called a generic number who said yes they are closed today and try elsewhere. Zero help or concern. Multiple rats running around the lot having their way with things. Shameful. read more

Worst Enterprise ever. They won't answer the phone and will lie with a straight face. Even the manager! The whole crew needs to be replace!!

The experience I had with my recent rental car is beyond comprehensible. My family and I were driving back from Naples, FL on 11 July heading north on I 75. After driving for a little over an hour we got a flat tire. I pulled to the side and went to change the tire but the spare had no air. I called Enterprise roadside and they stated they could not help due to the fact that I was not a safe location and they instructed me to hang up and call 911. I called 911 and about 15 minutes later 2 Florida troopers showed up. They stated due to the size of my family and all the luggage they could not transport us off the interstate. I called back roadside assistance and they still refused to help even after the trooper said they would stop traffic to get this family of 5 off the side of the highway. Keep in my enterprise was just ten miles down the road and the trooper even asked if they would just send someone to pick us up or bring another tire but still refused to help. This went on for over 2.5 hours with us stuck on the side of the road with 3 children. I was constantly hung up and told to call back after we got to safe location. Finally we were able to get to a hotel and roadside sent an Uber to take to airport and get a replacement van. After we finally got back to Myrtle Beach I returned the car and spoke to the manager about my experience. I asked for the contact number for the regional manager and he stated he cannot give that out but he would send his boss my contact information. To this date no one has contacted me about my horrible experience. I pray this doesn't happen to another family. read more

We needed a car in a hurry because ours broke down on vacation. I called and they had something right away. A beautiful big truck for all our golf clubs,and friendly staff. Thanks enterprise for helping us out so quickly. read more

We called to make a reservation and was on hold for 15 minutes and then disconnected, We called the reservation number and got a reservation, and then told to call the office location, and was pur on hold for another 15 minutes and then hung up. We called the reservation number and they tried calling the local office, and was put on hold and hung up. I reported this to the main office. I did not know that Enteeprise locations are not corporate locations. Enterprise should take this franchise away. There has been another people complaining about this lication as well. We love Enterprise, but not here in Myrtle Beach SC. We DO NOT RECCOMEND this location!! read more

The staff and service at this Enterprise Rent A Car is great. This location stays slammed busy all week long. With that being said be warned you will not get a hold of anyone by phone on Sunday. Even with that flaw the staff there has gone above and beyond serving me and the community. They have earned a loyal customers. read more

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The Manager Jamie there works hard to go against and Ruin Enterprises Good Customer Service policy. If you have a problem, all the other Employees will work hard to help you. Then comes the Manger Jamie to act UNPROFESSIONAL and demeaning to His own Co-Workers and Customers. Jamie has issues and pisses off Customers who want to never rent from Enterprise again. Overreacts and disrespect His own Co-Workers. He runs around over everyone shoulders holding up them completing the Rental to get you going on your way. If not for the Manager here this location would be ok. Jamie's objective is to have them nickel and dime and over-charge you, and sent a higher cost to you Credit card than you agreed to. If they FIRED Jamie the Rating would be higher. Make someone else the Manger here Enterprise. Quick before you lose even More Money and Customers. read more

Best service I have ever received at a rental company period. The young man at Check in and the one at check out were true professionals. Service with a smile. Thank you and I will be back. read more

returned vehicle @ 7:30 pm and was charged an extra $19.23 + taxes. the estimated time of return was 7pm. never again will i rent from enterprise unless they refund the money! read more

Due to the pandemic, renting a car at 20 to get home from school was a difficult process. Went to 2 companies that were completely unhelpful and spoke to many more over the phone. Finally we decided to try enterprise. We were greeted with employees who genuinely wanted to help and do what they could for us. A week before the actual rental was needed, we were told all is good, reservation is set and to just show up the next week. The next week rolls around and I received a phone call saying that I needed more documents after I asked 3x if I was all set and was told yes. They said oh never mind and told us to come for the rental. Morning of rental again, a different employee and another change of rules, which was frustrating, but considering the age and circumstance we understood. They eventually handled the issues and hooked us up with a great deal, great car & great costumer service. read more

Anytime I rent a car when I'm going out of town I always come to this location my last visit was this past April when I went to Charlotte for my birthday weekend and I can honestly say that the process was quick and easy like always. I've probably had maybe one or two issues with enterprise before in the past but they always handled the issue with no problems. The two representative who was nice with great customer service is Chris D. and Quaneshia. F these two people are very professional I'm very big on customer service when I go places I look for great customer service based on being greeted, being knowledgeable, and friendly these two definitely are that. I recommend this enterprise location to my guest anytime they ask for a car rental. read more

WASN'T COOL to put your phones on hold 15 mins. before closing and THEN switch them over to closed. We had an medical EMERGENCY and were no where near the location to come by. This location was given to us by AAA. We will be contacting AAA to drop you. It was apparently more important to enjoy the warm weather than DO YOUR JOB. If this was not the case, and I doubt it wasn't, the staff needs to be increased to accommodate the needs of customers - the reason you are in business! - if you forgot! This is MYRTLE BEACH. This is a RESORT town, and weekends are very busy in this tourist town. read more

Have attempted twice to make a reservation onsite and received little to no help! Called this location and never received a callback. Don't think they really want to do their jobs of renting a car. One commit from staff was to "rent online". read more

The worst customer service ever. BE WARNED! If you show up with a debit card, you also have to produce two utility bills to prove your address - yeah right, we all carry utility bills with us. And if you are married and have a credit card in your husband's name, forget that too. Two forms of legitimate payment that works at any other establishment while at this POS location, they would not take either one. They said I had to call two utility providers which I asked if they could do since they needed to information. Person who waited on me said she wouldn't do that and then proceeded after making me wait for 15 minutes to tell me I was ruining her day and she walked away. Only after another employee who overheard this came to the rescue and called Time Warner/Spectrum who took another 15 minutes to verify my existence. IF YOU ARE GOING TO MAKE YOUR CUSTOMERS JUMP THROUGH HOOPS TO USE YOUR SERVICE, BE UPFRONT AND TELL THEM WHAT IS REQUIRED. The first person that waited on me should never work with the public as she had zero compassion that I was stuck in the location without a car or way to get to work. And to think I have to go back there in a few days and deal with them - unbelievable! read more

Only the second time renting from this agency. We needed a car in short notice and the concierge at our hotel contacted for us. They picked us up at our hotel and drive us to there location. Super friendly agent that picked us up and checked us out. Reasonable rates and a good clean vehicle. Drop off after was equally positive and speedy. read more

Normally I rave about this Enterprise location but today completely changed my perspective. I used my Enterprise App to reserve a car and followed through the prompts as required. Because I wouldn't be ready to pick up my car until that evening, I selected the latest pickup time offered; 6PM. I arrived at Enterprise at 5:54 to pick up my rental and was surprised to see someone locking the doors as I approached the building. As I attempted to open the now locked door, I saw 2 employees inside watching me struggle. I mouthed to one of the women that I had a reservation to pick up. At that point a women walked over and unlocked the door to pop her head out and say they were closed. I told her I had a reservation for 6 o'clock. She proceeded to tell me that they had already locked the car keys in a lock box for the night and that they had closed. Apparently it doesn't matter if you have a scheduled reservation. I don't understand why a business would offer reservations for a certain time knowing that the store would already be closed and unable and unwilling to honor said obligation. Additionally, there were still two people in the lobby trying to finalize their transaction. So they can get keys out of this uncrackable lock box but I can not?! All they would offer me is to be sure to help me first thing in the morning. That would be great if I had not already had a confirmed reservation for the night before! I was then locked out of the building and sat outside to wait for my Uber ride back home. Unbelievable. read more

I've been renting cars from here for a while I never go to the one at the Myrtle Beach airport I always come to the one that is on Jason blvd. I've encountered at least 2 issues with them and I can honestly say that the person I was dealing with and the manager name Jason was BEYOND helpful and showed great customer service. My 1st encounter was my fault I reserve the wrong size car for my trip it was my mom's birthday we was heading for a cruise and the car the lady 1st showed me was a joke lol My hair bun couldn't fit in it the car it was that small but I spoke to Jason and he gave me a 1 time free upgrade I really wasn't in the best of mood when I got off work I was rude I admit I felt so bad I spoke to Jason when I came back I could tell by his face expression he didn't want to hear anything I had to say lol I don't blame him in a way but I did apologize to him I felt really bad. I will forever keep coming here and recommending guest to come here who's looking for a rental car. My 2nd encounter was me bringing that car back on a Sunday 3 minutes to late I was stuck in traffic due to a car wreck leaving columbia I saw that my deposit was not put back on my card I saw some of the money missing I called that morning Jason picked up the phone I explained the situation and he put the money back on my card no problems at all. Customer service is a huge thing I look for when I go places and this place here has yet to disappoint me in that. read more