This Budget car rental location has mixed reviews. My experience with the lady at the counter was totally fine. She could tell I was from out of town, so she gave some advice for sightseeing. They have a huge parking lot, thanks to the mall. The car I received had not been cleaned. I wish I brought sanitizing wipes. I was able to return the car at the Myrtle Beach airport. read more

Budget Car Rental - The car we rented was not cleaned - Car Rental Near Me - Myrtle Beach, South Carolina

1 hour wait in line,rude lady at the counter,trying to sell sell sell,totally unorganized while getting the wrong car,which took almost an hour again,as they were moving car to get other peoples car,which turned out the wrong car that was ours,was 20 feet away in a parking spot. we are returning our wrong car back 1 day early as me and the wife dont want to be late for our plane. read more

From reading other reviews I had the similar experience with being blatantly ripped off and will be reporting it Its a shame that one person (Portero) can cost a traveler extra money simply by lying. I noticed a $44 fuel charge. He said it would come off once we returned the car full. LIE. LIE. LIE. I hadn't rented a car in awhile -thought maybe they changed how they do it?? He also had us down for Roadside assistance -I missed it , when I reviewed on the little screen at the counter. I was never asked if I wanted any extras, nor did I have an opportunity to accept or decline the extras. He did that for us. He really was a scam artist. Lesson learned 1) Question everything. 2) Don't let them brush you off or rush you 3) Make them readjust the rental agreement BEFORE signing He couldn't even tell the truth about where to find the car and told us to wait 15mins before heading out. Good thing I immediately walked out. Because the rental was ready. In addition, nothing was filled out on the exit slip regarding the car (see photo) The #800number customer service rep was able to recoup the pre paid fuel cost ($53). But I'm still out $33. Maybe he gets some kind of bonus for conning customers. But in return he tarnishes the Budget company with his lies. read more

Budget Car Rental - Blank Exit ticket - Car Rental Near Me - Myrtle Beach, South Carolina

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As far as service, the ladies at the counter have been friendly and courteous when I've been there. My car rentals are pretty good most of the time, and it's cheaper, I guess. However, the $200 hold that they put is not ideal. I RECOMMEND RESERVING AND PAYING AT THE COUNTER. I did need to buy a c charger this time though, which was not explained to me at the time. I would just keep that in mind with the newer modeled cars. Located right outside of baggage claim & drop off is easy. You just pull up, they scan it, and email you the receipt. read more

***Late post from my Oct 2023 East Coast trip*** After getting my luggage at Myrtle Beach Int'l Airport, I walked across the street to the rental car building. They had several different car rental agencies. I booked my rental car from Budget. I normally book from Enterprise, but Budget's total car rental cost was a better deal than Enterprise. My rental was a pick up from one location and drop off to another location so the total cost was higher than norm. It was all good... I was ending my trip at Nashville, TN so I had to fork out the extra drop off fee. There were only a few people in line at the time. The lady who helped me was very nice. I even asked her what she would recommend for places to eat. Yes, I'm always thinking about food especially when I'm travelling... I don't want to miss out on great eats from a far LOL. She said Broadway At The Beach is a must visit when in Myrtle Beach. I said fantastic... I'm there... tomorrow of course. Thank you for the recommendation! Anyway, the rental car pick up process was simple and quick. I ended up getting a white four door Chevrolet Malibu. It was a really nice ride throughout my entire trip. Thank you Budget! P.S. I will post photos later. Thanks for your patience. read more

I will never rent from budget again. I was clear with the agent at the counter when I picked up the car that I was declining all additional services including insurance, roadside and gas option. While in the end, it was my fault for signing the agreement without reading it to make sure all were declined, the agent rushed me to sign by saying "oh this is just saying this and that's just saying g that". So dishonest. I've rented from many other companies. Avoid budget and since Avis is affiliated with them, avoid them as well. I've had very good experiences with enterprise read more

Awful service! Rented a car online and paid in full! Refused to give me the car and told me that I was not eligible because I didn't have my return flight yet. they also wanted to charge me $250 extra even though I already paid in full. The brunette older women ripped her name tag off and told me I had an attitude(I was just asking questions), I informed her I was extremely upset with how the situation was being handled and she just kept getting nastier.Another women came over and acted extremely unprofessional. As soon as you go up to the counter the two workers seem to be ready to deny you or find an issue to give you a hard time and make the process difficult. When I asked what the women's name was who took her name tag off she just walked into the back office without acknowledging me. If I could give this place no stars I would! read more

Whole rental experience was great until I got my e-receipt. I was slammed for gas charges on two different rentals. One showed 14.3 gallons out and 13.2 gallons in. The time of the email receipt was exactly the time I dropped the car off. How did they measure the gas in such a short time? I filled it up before dropping off until it clicked, and then one more click for good measure. It was 3 miles to the rental return from the gas station, so no way I could have burned over a gallon. The other car I noticed was at one tick below full as I was driving out. Yea, I forgot to check it in the lot. We drove 41 miles. I went to the gas station and stopped at 2.5 gallons which would more than cover the 41 miles we had driven. Once again, I was slammed with a fuel charge. I was able to contest both successfully with no resistance, so it seems like they are trying to slam people hoping they won't notice and if they DO notice, they will take the charge off. On the plus side, FastPass is awesome. There was a queue of about 15-20 people in the "normal" line and no one in the FastPass lane. I was in and out within 5 minutes. read more

this place did everything they could to rip me off. I was asked at the counter if I wanted any insurance or roadside assistance and I declined. I was then asked to sign a tiny card reader that had no information on it. I returned the car at the end of the weekend with a full tank of gas and found out they added $85 for a tank refill and roadside assistance. When I asked for it to be removed they said I already opted into roadside. Sure because you ignored my answer, added it to my account, and didn't show me it was added when I put my initial deposit down. They basically stole $85 from me. First and last time I rent from Budget read more

I'm not sure why this place has such low reviews. We made our reservation and checked in as soon as we got our luggage. The lady that helped us was so nice and helpful. She got us checked in efficiently and got everything processed with no issues. When we went outside to get our car it was clean with no issues. It was in the parking spot we were directed to. When we returned the car, we were immediately checked in at the parking lot and provided a receipt. No issues what so ever! Great job budget! read more

Budget Car Rental - Our ride for the week! - Car Rental Near Me - Myrtle Beach, South Carolina

At the Myrtle Beach (airport) location. Have been standing in line to pick up my reserved car for nearly three hours now, expect will be in line for another 1-2 hours. Three people working behind counter, no sense of urgency among staff. Saw on another review posted a day ago this has been going on at this location for some time. Line was out rental car building door when I joined, am now nearly to where the "Avis Budget Welcome, Please Enter Here" sign is. No other vehicle rental service in this building has anything like this line. Avis/Budget does not have their act together, do not recommend. Strongly advise avoiding. read more

Budget Car Rental - Car Rental Near Me - Myrtle Beach, South Carolina

Staff was nice and was a pleasure. Answered all my questions and got me squared away for my vehicle. Easy return.

Process was simple . The only thing I didn't like was this location didn't ask you if you had a car preference based on what was available. I'm just used to being able to pick from what is available from the class of car I rent. read more

I made a reservation for a SUV (Rav 4 or similar) for Sept 26th at the Myrtle Beach airport location. I went to pick it up between 7-7:30 PM and everything went well. Employee (middle aged woman) was very nice. I was next to another customer who was offered any type of car they wanted (SUV, pickup truck, passenger car). When I went to pick up the SUV, it was a regular passenger car so I went back in (it was pouring out so I was soaked) and told the employee that handled my check in that I ordered SUV and there was a regular car in the spot. She said something like well we don't have any and turned to walk away. Not I'm sorry I'll look into it. I said but that's what I reserved. And she snapped well we don't have any and walked away. Another employee (young man) who was right there told me would check and said they have a Ford Explorer I could have. I guess this is bigger than a regular SUV which is fine, I needed the space and appreciated him working it out so quickly. My questions are: 1. Why did the first employee check me in for a SUV, pick a car and not say anything? Was I charged for an SUV and given a car and even if I wasn't, why didn't she say anything? Why didn't you have a SUV on hold for this reservation? 2. Why is the other employee offering any type of car, including a SUV, to another customer when apparently you didn't have a SUV for my reservation? Why are they offered anything they want while I'm not even alerted to my down graded vehicle? 3. Most importantly: how do you have an employee that treats a customer like this? No warning about the wrong car. No apology when I come back. Dismisses me, is rude to me, doesn't help me at all while another employee is able to give great customer service in minutes? I wish I had the names of these employees to help you locate them because the young male employee deserves employee of the month for seeing a customer who was very dissatisfied and helped him before the situation could have escalated. I was very polite about this but that employee might have seen other customers lose it at this point and jumped into action without thinking. And of course the woman who helped me should not be involved with customer service again without retraining. read more

Check your bill. They automatically add the optional services in even if you tell them you don't want any. They told me the extra $400 was a temporary deposit that would disappear when the car was returned the next week. Nope, $30 a day for some damage and $10 for insurance. Should have checked their better business bureau rating. read more

Unclear what is happening but they need to close the branch while they figure it out. I'm standing here because if I give up and walk to another counter I'll lose $270. Which is *almost* worth it but not quite. There are a bunch of car rental places in this building that seem to be functioning normally but Budget has 50 people in line and nobody actually handing out cars. (That's not true, there is one very frazzled nice man but he obviously can't single-handedly rent cars to 50 people). read more

So we flew into Myrtle beach after a 3 and half hour delay 2.5 on the plane with 3 kids. We pre pd for a car 2 thousand dollars for two weeks. They gave us a car that smelled so bad of smoke my 3 kids under 9 where crying and we don't smoke. So the switch is to a car that's pretty much the same so we thought , ! We finally get home in north Myrtle at midnight. We noticed the next morning that the license plate isn't in the truck, it's filthy , and the rails to step into the car so t work. So we go all the way back a hour to the air port to fix the situation, calmly and even tell the girl beyoncee Brown omg do u ever get a day off trying to be nice! She proceeded to call my 9 yr old child and mother a liar , we had a bag of garbage that we found all over the car, we simple asked to have a different car and wanted to even soend more money to rent a second car! They were so rude never in my life have I dealt with a staff especially this little girl beyoncee that was so rude the way she spoke to my mother, me and the lack of help was unacceptable! I have been coming down here for 30 years and renting cars and this was the worst experience of my life. It took everything in me not to cause a seen!! I will do everything possible to have this girl and her manger Javier who gave us a fake business card fired! Do not go thru budget at Myrtle Beach International Airportif I could give no stars I would read more

At the Myrtle Beach location. Line is extremely long. Two people working - and they seem to have no sense of urgency or speed. Doesn't appear like they want to be here. The wait is ridiculous. Service is below acceptable. Part 2 Woman came out from back office. Looked at line - said "oh wow" and turned around and walked back to the office. Really??? Next time Hertz. It may cost more but the service makes up for the cost. read more

Picked up my rent a car on July 31st, Was a white Toyota Carolla, It was dirty smelled like cat pee They never Washed the inside or the outside. read more

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Got the car with 0 gas in it and returned it with 0 gas in it got charged 97$ for bringing back on empty. Took a picture of gas (time date stamped via Google). I have called and emailed them with little help. You reply to a email and get a response a week later. read more

Budget Car Rental - This was after midnight. You can even see the other rentals in the photo. - Car Rental Near Me - Myrtle Beach, South Carolina

Awful . They asked at the counter if I wanted all these incidentals and I declined them. They charged me for them anyhow a gas charge , road assistance, extra insurance. When I picked up my car exhausted from the flight they told me the money they were asking my cc for was a deposit as I had already paid through the airlines. After contacting the better business bureau now they are saying I elected all these incidentals. I will never use budget and will be pursuing other remedies if they don't make this right. Awful read more

We have reservations for a vehicle & have been waiting for over an hour in line! They have only 2 agents on, I'm guessing it is going to be another hour. They will not get our business again. read more

FRAUD ALERT..... Budget at Myrtle Beach International Airport is a fraud.... We reserved a premium luxury SUV. Upon arriving at Myrtle Beach, they gave us one lower class vehicle and charged us the full luxury class price. They did not even let us know when we picked it up. They try to give you a lower class vehicle and charge you a higher price. Do not, under any circumstances, ever rent from budget Inn Myrtle Beach read more

Budget Myrtle Beach airport. The queue is huge. Spent 2hrs and there's still 1/2 to go. The flight from home was shorter than the wait. Hertz seems to experience the same. read more

I made reservations for a rental online, using my debit credit card, I no longer need the rental I canceled the reservation, the company wanted to charge a cancellation fee of $150 dollars not fully refund your money if you prepaid then they will do a credit check if you pay using a debit card. One occasion it took several calls to have my money fully returned. Please make sure to check your credit card and bank statements this rental company is a rip-off. Buyers Beware. read more

My husband and I needed to rent a car for a one way trip from Holden Beach, NC to Atlanta, GA. We would be closing on our home in Atlanta, and driving a Penske rental truck back to Holden Beach with our remaining belongings. (The majority of our stuff had been professionally moved by Two Men and a Truck previously; they were awesome - check out my review on Yelp.) Checking around for rental cars, most of the premier rental places - Hertz, Enterprise, Avis - were charging about $300-350. A friend suggested I rent a car through CostCo Travel, suggesting it might be less expensive. Lo and behold, it was! We were able to reserve a full size car through Budget for $118. So far, so good. Then we showed up at the Myrtle Beach airport to pick up our car. We arrived around 8:00 AM, and there were four people in line ahead of us. No problem, happy to wait. Thirty minutes later, still waiting. It was almost 9:00 AM before we were in the rented Jeep Renegade and on our way to Atlanta. Almost an hour wait with two agents working is definitely below average performance in my book. P.S. The POS Jeep Renegade got us safely to Atlanta, although it was one of the worst vehicles I've ever driven. Unless you enjoy under-powered and oddly-shifting vehicles, avoid this make and model at all costs! Maybe we should have paid the $15 up-charge for the Cadillac. read more

Garbage. Budget appears to be deliberately understaffing this location. Huge line being served by a single agent. Immediately on either side there looks to be no more than a 4-5 minute wait at Enterprise, Hertz, or Thrifty. read more

If I could select a no star option, I would. I asked for a reservation and reserved a car at a certain time. My six-year-old and I arrived at the airport an hour before my reservation time. I stood in line for that hour, plus some, and the employee saw me standing there. Upon approaching the counter, the employee was very rude and disrespectful. They would not give me a rental because I did not have a certain card. they were very rude and would not even listen to what I had to say. I asked for a refund because I never received services and they would not give me that I filed the claim with my bank and playing a game of cat and mouse with this company for over two months. I spoke with my bank today and they said the claim has been closed because they issued a refund, but when I looked at my bank statement, no refund had been issued. Not only did they lie about giving me the refund, but they released a fraudulent statement to my bank. I still have no refund in my account and will be reopening a claim and reporting them. Do not use this company. read more

AC is not working in rental. Called while traveling to Myrtle Beach. I was told by the representative to go to MB International Airport explain the issue and they would exchange the car. Upon arriving I was told they have no cars and maybe try driving to Charleston 2 hours away. Went back 2 days later, vehicles that were the sitting there Saturday and still there on Monday, including the full-size crew cab pickup truck that could replace mine. I called the 800# 3 times, spent 45 min on the phone the last call in which 35-40 was on hold. No fix and no one came back on so I hung up. Spoke to the Budget where I picked it up at and they try calling the location here in MB and got no where. I have had nothing but issues tenting from Budget/Avis and I will never use them again. It is nice to get out of the truck when we arrive somewhere to cool off. This is a complete joke. read more

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Terrible customer service. Probably a one hour wait with one agent. Bad bad bad...... read more

Budget Car Rental - The line at the Budget Rental Car at the Myrtle Beach airport. Probably will be an hour wait for a car - Car Rental Near Me - Myrtle Beach, South Carolina

Horrible desk service, crabby staff, the wait was sooo long that I was about to get another car, but I already for it. Unbelievably bad service. Will never ever rent a car from this company read more

Horrible ordeal, budget was way understaffed took over 3 hours to get my car. Use alamo natonal entiprize or hertz

We opted to do the fastbreak pass thinking it would be quick but it was quite the opposite. We were first in line for the fastbreak pass but there was no one sitting at the desk. Two other employees were working at desks next to it and were working through the regular line that was out the door because they were moving so slow. A lady mid-way through the line said she had been waiting for 2 hours. We asked for assistance and the employee said she would go check on something and be right back but she never returned to the desk. It took multiple complaints from the families waiting in the fastbreak line before someone emerged from the back room. we waited approximately 40 minutes before we were helped. read more

It's the ONLY line here and has been creeping along. Obviously there are not enough people helping behind the counter! We've been waiting in line for over 20 minutes now and still haven't made it to the counter. I have plenty of time to review because we're just sitting here waiting for our vacation to get started. Come on Budget people... get a move on it!!! I wish we'd chosen ANY of the other car rental companies here... there are absolutely no other costumers waiting. read more

I wish that I would have looked at reviews before rented a car. I had used them in the past without a problem. I would give customer service a zero if I could because there was zero customer service. Wait time for vehicle was 45 minutes because there wasn't anyone to bring in keys. Finally, an older woman comes in with more than 20 sets! I didn't realize that the mirror was broke until I was stuck in traffic. When I tried to get it fixed or another vehicle, that was a runaround between agents in different departments and at the end of 90 minutes wasted, I was told there was nothing they could do. The next day I returned the car early and could not get any kind of refund. I had to call another number. Two hours (over several days), they can only give me half. Since when do companies charge for defective cars, material etc? The cost of $397.57 for the cheapest car no add-ones was exorbitant for Thursday to Sunday. They have lost a long-time customer. Buyer beware read more

We booked at budget to have a vehicle while here. It is located across from the airport in walking distance just across the road. This was really convenient. The rep was really nice. She offered a discounted upgrade to a benz which I accepted. I figured why not. We were directed to the row which was easy to find. One problem, the car was never cleaned. How do you get a luxury car and it is not cleaned or washed. I took it and complained later. I did complain to the return. Next time I recommend a clean car, especially if it is an upgrade. read more

Rude and unhelpful. Wouldn't rent me a card because I was using a debit card. I'm out in South Carolina on business and this is how you treat people. Better off renting from the other rentals at the airport, employees there are much nicer and helpful. read more

Absolute garbage customer service. Waited over 30 minutes for someone to show up and when I called comatose service I was told I could not get a refund. There was no way to contact the actual location either. Never renting from this company again, this is my second bad experience. read more

We had a budget rental car from Annapolis Maryland. One of the tires was losing air so I talked to the budget rental place at the airport and they said bring the car in they would change it. We met with Charlene and she was absolutely fabulous. She helped us get into another car and she noticed that the back window was not closing and decided to take those keys back to the office and secured as another rental car as an upgrade. She ensured that the car was in operating order and we left her with a smile. Kudos to the employees at the budget rental car place at Myrtle Beach airport. read more

We were charged for insurance coverage when we specifically told your employee at the counter that we did not need insurance on the rental because we checked with our insurance agent to confirm that our full coverage policy would cover rental cars. We will never use Budget again.. read more