Waited thirty minutes at parts desk, pressed service button twice, told two people I was not being helped, all a waste of time. Left and orders parts online. Very bad 1st and last experience with Sparks read more

Honesty ! big Liars! high priced cars won't budge on their price but lowball you on trade in. "WARNING " stay away!

I Went to drop off my to get the clock repaired I have a three-year bumper-to-bumper factory the vehicle is 100% covered they're telling me that I have to pay $100 to have a fixed the vehicle is never damaged abused always garage kept the service department needs to rethink the way they treat customers they are not Going to be taking advantage of me I got complaints with the Better Business Bureau and the Toyota factory read more

Jon Crumb was my service Advisor today and did an excellent job in handling my 4Runner's service and keeping me in the loop of possible upcoming service needs! I appreciated knowing ahead of time what I could plan for in the future! Thanks Jon! read more

Deserves zero stars Absolutely horrible !!! Sales mgr w/ bad additude & attempt to price gouge Avoid this dealership at all cost read more

Owner has no business being in customer service. I took my Toyota"s to them for 12+ years. I've owned Toyota's for over 40 years. After a contentious email exchange with Patrick Spark, I took my car in for routine maintenance. One of the salesmen called me in to try and talk me into into trading in my 2018 Prius. I told him that, after my exchange with the owner, I would not buy another vehicle from Sparks. I scheduled my 40,000 mile routine maintenance for later this month and just received a call that Patrick will no longer do business with me. Since I bought 4 tires from them in the past and was given free tire rotations, they are now in breach of contract. Save yourself money and time and go elsewhere. read more

I had a great experience after first going to Honda and having an issue with them first increasinf the price of the car that already had a price online and then with the finance people at the end trying to increase the interest rate without telling me. I hate buying new cars and this was a great experience with our salesman Ken L and the manager Chelsea and Hall in finance! Definitely will be doing business with them again. Thanks Toyota !! read more

After sales experience was less than helpful, first person I spoke with hung up! Very much avoiding explanations, aka spin technique.

I moved to the MB area about 7 years ago, and I'm a big fan of Toyota vehicles. Since then, I have purchased 3 vehicles from Sparks, with the most recent being a 2024 Tundra limited. All of the salespeople here are great, but the salesperson who assisted me with my Tundra purchase (Joe) was definitely exceptional! He was very thorough and helpful throughout the purchase process, and when I left that day with my new truck, I felt very comfortable with the decision I made to purchase this vehicle. The other day I stopped in to see Joe with a concern I had about my truck, and he acknowledged me (and the situation) right away, discussed thing over with his manager, and returned with a very reasonable resolution. These guys really do stand by their word and their products. So, great job, Joe... And sending a huge thank you to your manager, as well! ***** read more

My initial experiences with Sparks Toyota were quite good and I decided to make them my goto for all my 4runner's needs. However, the last few times I have gone for service, this has not held up. My major complaint is that advertised prices do not hold true. Too often I've been caught by this. Sadly, the end result being my strong hesitancy to NOT return :-( read more

we went to the dealership to find her a used car salesman told us that they had got a car that just came in. He said they put a new battery in there which doesn't look like it was done. He said they put a front alignment on the vehicle, which wasn't done the dealership had to know that the vehicle had some problems, but they did nothing about it. I called him on the phone to see if they could make good on their on their sale but of of course they declined. They informed me that I bought the vehicle in as his condition, but I would not have gotten it had I known that they didn't fix what the salesman had told me they fixed.. in my opinion that is bad customer service. I will never buy another car for sparks ever, and I will tell everybody that I know not to buy from them. read more

While in Myrtle Beach, I wanted to rent a car for a few days. The rental car agencies that I called did not have any vehicles available. Someone told me about Sparks Toyota, so I called, and Wa-La!! they had cars available. They offer pick-up and drop-off service as a courtesy. The new Toyota Camry I rented drove so smoothly that I fell in love with it. The pickup and return were also smooth. I highly recommend Sparks Toyota if you need a vehicle near Conway, South Carolina (near Myrtle Beach). read more

Sparks Toyota - Car Dealers Near Me - Myrtle Beach, South Carolina

I've been a long time loyal buyer of Toyota. I will not buy any further Toyotas as dealing with Sparks for the past 4 years has been a nightmare on more than one occasion. One hand does not help the other in their company. Forget getting quotes for work to be performed as advisors tell you to go to parts and get the price then come back and we will give you the service quote and this happened on two recent occasions. Since when did Toyota split the process and tell their customers they must hunt the parts and price down. it used to be you request a quote and they give it to you. Nope as they don't make their people work but they want us to spend 50-60K on a car? Service is important. Keeping your customers happy is important. Hiring a bunch young kids and making that a priority post over customer service is not what a business should be doing. Then you have an appointment for something that takes 15min (remote programming) and you're there an 1.5hrs like our time isn't as important. Sparks needs to get their house in order or Toyota should strip them of the right to sell their brand - all complaints will be forwarded to them. 30 years buying Toyotas and Sparks has destroyed that. Why buy a car from someone who truly doesn't care to keep their customer base happy and coming back. The buck doesn't stop at the sale and with horrible service, this will not keep people coming back. read more

Set up an appointment for a recall 3 weeks in advance. Took off early for the appointment. Get there and they said the part has not come yet?!? Wasted my time. Prior to this. We visited to look at the grand highlander. We HAD to ASK for help. When have you ever had to ask for help at a car shop. Place is a joke. Well be driving to charleston. read more

Keith was the salesman that sold us our RAV4. I positively LOVE the car. He was very knowledgeable about the car. In fact he set up the technical part of the car, which I really appreciated! He was very pleasant, respectful and kind to work with us. We would definitely go back to him for the next car! Thank you! read more

We had a terrible experience last week when we brought our car in for a simple oil and transmission oil change. After the service was done we were told that they also rotated our tires which was ok. I guess it is customarily done when getting an oil change. After all was done we were ready to leave and noticed the tire pressure sensors were not working. They were working nicely before the service. The attendant told us that they will come on automatically after a while. Nothing. it has been 4 days and still they did not come on. We had them checked out and were told the back two were damaged. I called Sparks and explained everything and were told that they are not liable for the damage of even though they were working properly when we brought in the car. We really respected this dealership and bought cars from them at one time but not anymore. I would like to caution everybody also when taking your cars in for service. read more

The best dealership in the Grand Strand. Great product and very convenient on Highway 501. Go see Austin.

Beware!!! Do not buy from here! I recently experienced blatant BAIT AND SWITCH tactics that were both unethical and a waste of time. They advertised a vehicle online for $78,490 with a slashed price, implying a discount. When I asked, the salesman claimed it meant the price was "negotiable." 90 minutes later, the salesman revealed the actual price was over $88,000, blaming a "third-party mistake." They offered just $1,000 off. The sales manager then said it was not a third-party mistake, and the low Internet pricing was intentional - he told me they do this to draw people in, yet they will not sell the vehicles at the listed price. When I tried to leave they pressured me to stay. The manager, Todd Blackwell, was rude and condescending when he admitted they use misleading pricing to get people through the door. He falsely claimed disclaimers explained the higher price (not true- there are no disclaimers), laughed at me, and treated me like I was stupid. His behavior was grossly unprofessional. I previously purchased a vehicle here and was satisfied, but after this experience, I will never recommend them. In fact, I'll actively discourage others from buying here. I was excited to purchase my fourth Toyota but will never buy another. Don't waste your time or trust this dealership. They don't deserve your business. Post-note: This happened on Thursday. The salesman sent me long/concerning text messages the night after I left the dealership. On Saturday morning I had FOUR calls from the salesman and the supposed "manager" Mohammed Salah's phone. Also multiple text messages that morning. I have never in my life been involved in such an unprofessional interaction. read more

My daughter attends Coastal Carolina University. She called me and said her car was "squeaking". I sent her to Sparks and Tariq and Marty totally took care of her. New brakes and rotors and she was on her way. Thank you Sparks Toyota!!! Go Chants and check out #5 on CCU Women's basketball next year! read more

I bought a used car from this establishment and was scammed. Bryan, the salesman, was polite but very dishonest. Two months later, I'm bringing my car to get evaluated as I'm having steering wheel and clicking issues underneath the vehicle. I have tried to call Bryan and he does not get back to you. During, the trade of my 2012 Mazda 3, I was told Sparks Toyota would give me a $1500 trade. Upon looking at my paperwork, you gave me $500 for my Mazda and had me put $1000 down in cash. You only paid $500 for my car and used my $1000 out of my pocket as if this was a return to me. I lost $1000. I am in the process with the BBB and in contact with my lawyer. read more

This was another great experience at Sparks Toyota service department thanks to Jonathan Crumb! Jonathan made sure to communicate with me during my visit and give me updates on my car. He was kind, professional and made me feel like a valued customer! read more

An exceptional service center ( including Lexus ) which shows how the employees are dedicated to perfection and customer satisfaction.

They returned my deposit after reading my disapproval. They did the right thing. Different states have different rules. In NY you have time to reconsider. read more

3 hours in waiting room for an oil change, and I had an appointment. And the car is STILL NOT READY. So much for "service"

I ordered a front bumper cover for my car and a few other parts and I paid for oversized shipping via freight. I was then told they would not be sending me the bumping because it is too big and fragile to be shipped. What's the point of paying for oversized shipping if it's "too big," to be shipped. Tried emailing them, texting them, calling them, and there is no response at all. I want my money back for the bumper and for the oversized shipping read more

I ordered a part online they didn't say the part was on back order. When I want to cancel they don't answer my text or emails. There is no number to call. They want you to text or email. You any of you out there think of ordering anything for these guys good luck. There is no customer service. I don't know how they can do business like this. Looks like I have to take legal action. That is pretty sad. Good luck on anybody looking to buy something from these guys. read more

Don't bring your car here for service-you will be ripped off. They want to charge 3 hours labor to change transmission fluid and differential fluid. Book time is 1 hour for all 3 , they are charging you like each one is an individual job-Talk about ripping someone off. read more

i posted a one star review cause they scammed my wife on a battery for a car she JUST bought, they wanted to be weird and shady and offer me a refund if i took the review down, i did that shit 3 weeks ago and still haven't been refunded. you should buy a car anywhere else in myrtle beach cause these guys just want your money and to rip you off every chance and then gaslight you about it. read more

If you have to pay out of pocket, please go to a reputable honest repair shop such as Averill or Larry's Auto. They are both outstanding and reasonable priced. Our engine light came on on our Toyota Prius. I checked the gas cap and it was fine, not loose as this is a common cause of check engine light coming on. We took car to Sparks as we have a "bumper to bumper peace of mind" warranty. The service manager, who spoke pure condescending automotive double talk also checked the gas cap. It was tight to her inspection. She then had the car checked by the technician. Diagnosis loose gas cap. Cost $159 for a five minute fix after she already told us prior to formally servicing the car that the gas cap was not loose. And it wasn't by my inspection but hers. So we have bumper to bumper peace of mind warranty that cost 1500. We were told (really) that the gas cap was not between the bumpers, that this peace of mind warranty only covers about 90% of what can go wrong, and that Fred Anderson of Charleston who sold us the warranty lied to us by describing it as 100% coverage. But even so. 159 for a five minute fix? Really? Great work I suppose if you do not mind taking advantage of senior citizens on social security. If you have a choice, go to Averill. read more

LIARS! LIARS! LIARS! I am 90 years old, and I practiced as a CPA for 60 years. Consequently, I have run into and had to deal with a lot of unscrupulous people. However, Sparks Toyota and their leading salesman, Joseph Gildea, take the cake. Here's what happened: I walked into the agency on December 19 and asked to buy a 2023 Prius Hybrid Limited. I got Joseph Gildea for a salesman. Joseph Gildea told me the dealership did not have any 2023's, and they had no idea when they would get one. However, Joseph Gildea said they had a 2022 coming in about a month and diligently started to sell me that automobile. Well, I wanted a 2023, but I needed a car. So I suggested to Joseph Gildea I buy the 2022 and put down a $1000 deposit so I would have first option on the 2023 model when the dealership finally received one. I could then trade-in the 2022 model and buy the 2023. JOSEPH GILDEA SAID THAT WAS A GOOD IDEA AND IT SHOULDN'T COST ME BUT $2,000 OR $3,000. So I bought the 2022 Prius Hybrid Limited from Joseph Gildea. With taxes and fees I paid $41,500. (You might check and see if you think that was a fair price.) At the same time I bought the 2022 Prius, I paid a $1000 deposit to have the right to buy the first 2023 Prius Hybrid Limited when it arrived. Now the dealership expects to receive the first 2023 Prius Hybrid Limited in about two weeks. Joseph Gildea called and informed me. So I went to Sparks Toyota today so they could appraise the 2022 Prius , and I could trade it in and buy the 2023 Prius. They appraised the 2022 Prius and informed me that after 21/2 months and 1690 miles it was worth $31,000. I said, Joseph Gildea you said it would only cost me $2,000 or $3,000 to do this, and the car is brand new. JOSEPH GILDEA SAID EVERYBODY KNOWS AS SOON AS A NEW CAR ROLLS OFF THE LOT IT TAKES A BIG HIT FOR DEPRECIATION AND THAT WE ARE ALL LIARS. No, he did not say, "we are all liars." However, I assume it was understood. read more

I stopped by to get a simple oil change on Saturday at 1:30. After waiting 15 minutes for a service advisor to come over, he told me they didn't have time to do an oil change. Really, you don't close until 4:00. Never had a dealership turn away business. I will be taking my business elsewhere from now on. There's a reason they have such a bad rating. read more

Chris R was great! No hassel, no pressure! Very nice person. I feel finance did not really look into what rate was the besta rate for me. Just wanted to sell the "plans"! read more

That last time I came in for my service I had my tires rotated and a oil change they rotated my tire take my key for my lug nuts and how do I know the package was thrown back In my trunk open with out the key and I got back not once not twice but three times and the finally get to the point where I never got my key they just take my lug nuts off cause they told me that I need to get my breaks changed took it to another shop to get them changed and they said they where perfectly fine I will never come back for my service @ SPARKS TOYOTA read more

Deceptive practices. Taking advantage of disabled senior citizens. Promising one thing and then phone them back, multiple calls, no one wants to answer, get the run around, then lies. Never again. read more

Terrible experience with the sales department. Went in to look at and test drive a RAV4 and was immediately shown a different model car, despite asking multiple times to view the car I originally asked to see. Salesman was pushy, condescending, and flat out rude. Never got to see a new RAV4 (despite seeing at least two with dealer plates on the lot) and wasn't offered the opportunity to test drive anything. With the older user model RAV4 I was allowed to see, I was only given a tour of the trunk - never got the rundown of any interior features except for cargo space. I left and immediately went to a different dealership where I was treated with respect and actually got to see the car I came in for. Would not recommend giving your business to this dealership after my experience. read more

Order parts that supposedly are in stock but are back order, since June 11, sent a message June 26 and no response, canceled order June 29 and tried to cancel again July 9 and called July 10 to cancel, Parts dept is closed for the day it's 4pm but operator said they officially close at 7pm with no reason for closing early. Thank you Sparks read more

Great service! Good people! I don't think you can go wrong here! Needed service in a pinch and they delivered!

Thank you for the great service! Busy place but they got my Tundra handled without any issues.

Antwoine Taylor is an outstanding salesperson. We traveled from Charleston to buy our new RAV4, and he managed to get me exactly what I wanted at a price I could afford, all through text messages. Antwoine is a top-tier professional. I will continue to follow him for all my future Toyota purchases. read more

Well Sparks .... since you tried to lease me on a Tacoma sr5 $(33,000) for 3 years ... $471 a month and your salesperson Jeremy Hull wanted to be unprofessional about me asking to negotiate the monthly price and act like a child ...I chose to go to FLORENCE TOYOTA. I am now the proud owner of a nicer, more expensive ($36,872) vehicle for $94 less a month. And to think I was a "preferred customer" that had just bought a 2020 rav 4 from you 9 months ago. You should be ashamed. Most definitely worth the drive. read more

Sparks Toyota - Car Dealers Near Me - Myrtle Beach, South Carolina