I am a long time customer of Hadwin White Buick and I am a disabled veteran. Recently, I got a new buick lease from Hadwin White. Their manger Chris went overboard to help me. Because I am wheelchair disabled veteran, Chris came to my house to do the transaction. He brought over the new vehicle, finished all paperwork, took my old vehicle back. All of this without having to transfer from my chair to wheelchair. I would definitely recommend Hadwin White to my brother veterans. read more

I have had my 2013 GMC Terrain serviced at Hadwin-White GMC for the last 4 years. I can't complement The service manager Darren and his team enough!! Fast, friendly, and professional service every time I am in for service. I had a wheel issue and the team found a matching wheel and tire that saved me a lot of money. They really do care about their customers. read more

we had a 1:00 appointment for simple oil change, at 2:30, we checked as to the delay and were told they didn't realize we even had an appointment. Never again. Wilmington is not that far away! I'm disappointed in you Subaru! read more

Absolutely horrendous body shop. I brought my Truck to get repaired after an accident and immediately had to get work done to my exhaust system which was not present before the accident. So $3,000 dollars later out of pocket I picked up my truck to notice that the roof of my truck was caved in creased because something was dropped on it. Of course the body shop and mechanic shop there both denied it happened there. so now my truck needs more work ie alignment, and transmission work. neither shop will show me ant video footage and I know they have it because they said they would check it But I can't see it? Very unfortunate that they are this dishonest with their customers. I for one will never bring or buy anything from them ever again. i will also to everyone not to go there. read more

Well done on my 2021 Nissan Rogue! Kind, courteous staff you got there. My family recommended you guys and with skepticism I came and went a happy customer. My car looks as new as 2021. read more

I purchased a certified pre-owned 2017 Legacy Premium yesterday. Salesman, Joseph Passalacqua was outstanding! I am a female and unfortunately I have often dealt with condescending salesmen who just assume I know nothing. This was NOT my experience at Hadwin White!! Also, The finance manager, Michael Dickey, explained the entire finance transaction and warranty information in a thorough fashion. This dealership handled my transaction efficiently and with professionalism. Before leaving, the salesman went over every aspect of my new car showing me how everything works. He even took me around the building to show me where I would come for my first oil change or any services I may need. He went above and beyond all expectations. Hadwin White was exceptional!!!! I highly recommend them. I intend on using them for ALL my future vehicle needs. Thank you! read more

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Excellent and quick service, went for an oil change not having an appointment and waited very little, they offer you snacks and coffee while you wait and everyone was really nice read more

My WRX had clutch and transmission issues which was covered on my extended warranty but the 3rd party warranty company was given the service department a hard time stating the issues was not covered. The service manager made all the necessary phone calls and took care of my warranty. They gave me a loaner car while my car was being serviced. Service was exceptional read more

Had my 2016 Outback services for a loud and aggravating noise. Arriving here from Michigan we were a little concerned about service but John and the staff couldn't have been more helpful. Got me right in, repaired the noise (loose heat shield), and we were on our way again at no charge. Wish they were my dealer in Michigan!! read more

I must say the staff and sales people are very nice and provide good service. My problem is with the extended warranty . I thought I was getting a 7 year 100,000 extended warranty for $1999.00 . NOT SO!!! THIS WARRENTY IS DATED FROM ORIGIONAL SALES DATE OF VEHICLE. FOR A 2018 YOU ARE ONLY GETTING 4 , YES FOUR YEARS! I FEEL THIS IS WRONG AND A SCAM. MAKES NO SENSE. WARRENTY SHOULD BE PRORATED . Also they appear to get agitated if you ask to many questions or challenge their information. I thought I had locking wheel nuts without a special tool . I was told to bring car in so they could check it. ALSO TOLD IF I HAD A FLAT THEY COULD CUT THEM OFF(NOT LOGICAL). Had them checked and I do NOT have locking nuts on wheels. NOT 100% SATISFIED . read more

My car was at the shop for a week. They kept on promising me my car would be ready for 4 days. They told me Tuesday it would be ready, then Wednesday. On Thursday they promised me it, and then they said Friday 11am the latest and promised again, which was all never true. I still have yet to pick up my car and this car service is the worst and most inefficient car service I have used in my entire life. If you use these guys, that is a very idiotic move, just go to coastal tire and auto down the road. These guys are just inefficient liars who don't know how to get the job done. read more

Legit best experience I've ever had at a body shop. Unbelievably quick turn around. Kept me updated and informed daily. Great customer service. I got rear ended on Saturday, dropped my vehicle off Monday, had it back friday afternoon. I'm thoroughly impressed. read more

Excellent service. While on vacation 5 hours away from home we had car problems. Hadwin-White diagnosed the problem over the phone, got the part and fixed the car fixed in 24 hours. Could not have asked for a better experience read more

Excellent work and even better service in the auto body shop! Took my car here on recommendation from my insurance company, along with other locals in the area. Surely didn't disappoint! Brittny was so amazing from beginning to end, from understanding my situation and being so helpful to wonderful communication about my vehicle. Was done in a timely manner, even with a wrong part delivered. My insurance wasn't going to cover a portion of my 2 new tires, and Brittny went above and beyond to eliminate that extra cost. I will always recommend their body shop to anyone needing work done! Thanks making my situation a much better one read more

I can't judge this place as a car dealership because I only used their Collision Center for my auto repair. My neighbor ran into my vehicle while texting and once the insurance process started, he recommended Hadwin- White as the best place around. He had a vehicle repaired there previously and was very satisfied with their work. I wish I could report the same experience. Repairs did not take an exceptionally long time for my vehicle. During this time, their communications with me was minimal. Maybe I expected too much when I sent my car there but occasional updates would be nice. Instead of me having to call them and track down the status, I would expect to be called. The work done on the car was sub par. From the time I picked it up, I experienced problems. The seams and the panels did not fit together properly. Their excuse for this was the process used by the factory for assembling vehicles has changed. Next, the car developed a rattle and squeak in the lift-gate which they completely replaced. At this point, I have taken the vehicle back no less than four times. The last time I took it back I was treated with extreme rudeness in front of other customers. Their representative basically told me that I was being unreasonable by expecting the car not to make these noises. I should mention here that they guarantee their work for as long as you own the vehicle. what they do not tell you is that they will treat you poorly if you ask for them to honor that promise. Once again, their representative blamed the auto manufacturer for the work Hadwin-White could not seem to complete. At this point, they tried an intimidation tactic, whether intentional or not, I can't say but they brought two people out to address me in a very rude manner in front of another customer. Their representative took rudeness to a new level at this point. I was extremely embarrassed. I think the most frustrating part of this process was that the Collision Center never took responsibility for their work. At every point, they blamed someone else. Even though the guarantee made to me was to restore my vehicle to its pre-damaged condition. At this point, the issue is not resolved. I don't know if the dealership treats people better or not but as someone who had over $5000 in repair work done, I can tell you that the way they treat their customers is unacceptable. If I ever resolve this repair issue, I will never use this business for so much as an oil change. If you want polite and top quality service, don't go here. read more

Pulled up to just look at cars and a salesman walked up to my car and was just waiting for me to get out...talk about pushy I just left that's awful! read more

After spending time at some of their competitors ( Ford, Dodge, Cadillac) I was not at all satisfied. So, I drove to Hadwin-White GMC/ Buick. I wanted to purchase a new 2018 GMC Sierra 1500 crew cab premium. Hadwin-White GMC /Buick was actually very easy to deal with. We had a very pleasant experience dealing with our salesman, Jonathan Martin. Jonathan knew everything there was to know about GMC trucks and we put together a nice deal. Believe it or not, Jonathan even had our new GMC pickup ready for us in only one hour... Special Thanks, to Jonathan Martin, Damien Smith & Hodge for their kindness and good deal......Patti read more

Sales department is unreliable and does NOT honor E-Price quotes. Would hate to see how service would be after y'all purchased a vehicle. Do not waste you time with this dealership. read more

We visited Hadwin-White GMC last week as we are in need of a new SUV and need to make a decision within in the next two weeks. Steve Baumgart was our salesman and he was excellent. He answered all our questions in a professional well informed way. He let us drive the two Subaru SUV's we were interested in while answering any questions we asked. It was a wonderful experience working with such a well informed and courteous young salesperson. Now all my husband has to do is make up his mind about the SUV he wants. read more

I had been texting and calling Damian from their Internet sales team. I showed him the exact car I wanted and where it was located and the bottom line price other dealers had offered me with a trade in of my car. I even had it in writing and he assured me they would meet or possibly BEAT that price, but I would have to go there in person. He knew the other dealers were willing to come to me, but insisted it had to be done this way and would be well worth my time. It was a complete and utter lie. When I got there, Jerry Hadwin, the owner, said no way can they match the other deal and would not even meet me halfway in price. He said it just was not worth his time. So after all the texts, calls, emails, lies and empty promises by Damian, I went home and asked another dealer, Bell and Bell, if they could accommodate me and they did. I love my new car and Bell and Bell has earned my business and I have told many people to go there and stay away from Hadwin-White. Other people had warned me about Hadwin-White's shady practices, but I had to experience it for myself and regret wasting so much time with them. read more

This is what 2 out of 2 of my vehicles look like after Hadwin-white finished!!! The brand new Buick was sent home with the left corner of the trunk bent out of shape and they said I" I was too picky " and the paint on my rear bumper of my Mercedes- the paint doesn't match ( it has a yellow tinge. Go to Hadwin -White as long as you are not "picky". read more

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I had the best experience at Hadwin-White Buick two times already. First when I bought a car and now when I had it serviced for the first time. When I arrived for my service appointment, I was greeted warmly and directed to a waiting area that was very comfortable. So much, I could have stayed there all day, but as promised, my car was finished within the hour. Very unusual I believe to not have to wait longer. I totally recommend this dealership to anyone who wants to have great service. read more

It has taken me this long to express my experience at Hadwin-White Collision Center because I don't like to hurt anyone's business for their negligence. On the other hand, every time I think of the damages my car encountered while it was parked at their body shop's lot it hurts so much. Regardless, if the damages were repaired the area has been disturbed and it can develop future problems along the way. I took my car to Hadwin-White Collision Center 2325 Hwy 501 East on July 23, 2018 for repairs. I felt so confident my car would be safe when I took my car to this body shop. However, what happened to my car on their lot was unthinkable and for that reason I will never ever recommend anyone to go there for car repairs. I received a call from John Rundell, Collision Center Appraiser on July 26, 2018 to inform me that the repairs were completed. John went on to say that while the car was parked on their lot waiting for me to pick it up, my car was struck on the back bumper by another car backing out. John Rundell claimed it was not their fault. I say it was their fault because the damages happened on their premises. With that said I would be insane to ever return to Hadwin-White Collision Center. So to all you customers be aware that Hadwin-White Collision Center has this bizarre way they park the cars on their lot. If you ever decide to go to this body shop, you will be taking a risk your car can get hit while it is waiting for pickup. As I mentioned earlier, I will never ever recommend this body shop to my worst enemy. read more

These guys have repaired my Honda CRV twice and both times the service and repairs were perfect. Highly recommend.

Hadwin White collision and body shop is the absolute best! Brittany is awesome 10 fold! I am so pleased with the service and work they did on my car due to a deer hit. I will always bring my car here for service!! Honest, caring, integrity, very high standards! Thank you for your awesome work! read more

Knowledgeable and fun sales experience. Was not a high pressure situation. Brian Wheeler and the rest of the team made sure we were comfortable throughout the whole process read more

Had a fantastic experience with the body shop located at hadwin white. I had a bad wreck and needed some guidance. Bob and Brittny were amazing and helped me through the entire process. I wouldn't get my car fixed anywhere else. read more

Chris and Tim were great to work with. My wife and I test drove a car, liked it, and negotiated a fair price. Tim worked to negotiate trades with other dealers for what I was looking for but unfortunately they were flying off the lots and they couldn't get one for me for a month. I'd definitely recommend this dealership to others, as they're willing to work for your business. read more

Id give less than a star if i could. This dealership treated my family horribly the week before the Christmas season. They have zero class, treat employees disrespectfully in front of customers and I would warn anyone against using this dealership. read more

Brandon handles everything well and communicates with you about what's up with the car. He listens to the customer and responds appropriately. Things get fixed. read more

The Subaru service department there is awesome. Dave was able to schedule me right away. He was able to get a major repair covered under warranty on a 2011 Subaru,. He was thorough and honest about other needed repairs and my car was ready as promised. Great service! Much appreciated! read more

Went there today and got an oil change and tires rotated. They had a special on their website which they didn't know was on there but did honor it. So I was very pleased with the service I got. read more

The issue has since been resolved. Turns out, the company installed someone else's window in my car! Really???

I went in for a simple service in the service department where the service manager (Brandon?) took my car directly in. This was my 4th service at this Subaru location and each time has been an outstanding experience. Although I went in for a 75K service on my 2013 Crosstrek, we ended up buying a 2018 Crosstrek. The no pressure environment and the immediate dialog and conversation from Steve B. got me to pondering a new purchase. Steve introduced me to Scott G. the sales rep. Scott took over and provided unbelieable assistance with no pressure to buy anything. Scott answered all questions about various available Crosstrek's and other Subaru vehicles. After a couple of test drives I contacted Scott via text while in route back to the dealer to come up with price options which would either make or break a deal. Scott and Steve provided the information I needed to make the purchase. This purchase is my second Crosstrek and fourth Subaru since 2008. Thanks to Hadwin-White Subaru's entire staff for making previous services and this purchase a pleasant experience. read more

I took my lancer up there around the 26th of may after a golf cart backed into me at work. The damages ended up totaling around $2000. the first time i went up there i was displeased with the work and noticed quite a few things wrong with the car. Some were small and others not. tabs were lose on the inner fender, headlight misaligned, bumper still cracked, and a few others, so i left the car there. The second trip up there 5 days later wasn't much better. The only real difference was that the bumper looked quite a bit better although there was still a couple cracks just under the new headlight about 6 inches from the cracks they just fixed. I was asked if i would take it, but i refused again then they decided to fix a lot at that time while i was there. The only things that were left was the bumper and headlight(which i had given up on) and a cover that went on the radiator that was placed back on my car even though it was broke. They agreed to schedule another day to fix them so i paid and left. While i was at home i noticed that the right marker light on the fender they replaced was foggy since it was supposed to be clear, so i wiped it and the lens fell off in my hands. i inspected the light only to find a lot of buffing compound inside, like it was broken while they buffed my car and glued it back together. So i made a 3rd trip up there to show it to them. They also agreed to replace that as well when it came in. On the third time i talked to a person named Pat, a manager and i told him everything i had went through which was alot more than i had mentioned in this review. We agreed on a day to bring the car in again so everything would be fixed. (They had seen my previous review on here where i had wrote everything that was wrong) The 4th trip i dropped the car off at 8am and on the 5th trip, that was today June 16th (3 weeks after my car went in the shop the first time) i came to pick up the car again. Here's where everything changed... everything was fixed this time and i checked over everything in front of Pat and i was happy about how it turned out. they even managed to push the headlight in a bit more to make it match the other side which i was told was not possible by the mechanic that was there. The car looked like it was never hit and everything mentioned in my last review was fixed. I only wish it was like this on the first or second trip, but Pat made it right with me and that is what matters. as far as recommending this place, i'm not sure. They did get my car back to the way it should be, but it took 5 trips over 3 weeks, a yelp review and a manager. They can definitely do the work, my car is an example of that and if your not happy with it they WILL do their best to make you happy. They even filled my car up on gas for the inconvenience. With the way my car eventually turned out, I wouldn't have any problem going back for another chance if anything ever happens again. I would definitely give them another shot. read more

Brittney & Bob are definitely 5 Star employees! I really appreciated their communications and I would highly recommend this body shop. My car was ready to pick up on time and the repair was so good I could not tell what was newly painted. It looked amazing, was cleaned and vacuumed too!!! read more

Steve and Jeremy listened to my needs and used them to work the best deal possible. It was a very pleasant buying experience. Meeting Mr. Hadwin was also a nice touch.My wife loves the new Subaru read more

Bought a Subaru from Hadwin White in Sept. Kevin Our sales person was wonderful, the finance department is amazing. Mr. Hadwin even talked to us. How unusual is that. The Subaru is rated #1 in Consumer Reports. It is an amazing vehicle. The service dept. is great. Brandon is so nice. So efficient and fast. The waiting area is perfect. We will definitely buy another vehicle from Hadwin White. Can not say enough nice things about the entire dealership and staff. Thank you so much. read more