I took my lancer up there around the 26th of may after a golf cart backed into me at work. The damages ended up totaling around $2000. the first time i went up there i was displeased with the work and noticed quite a few things wrong with the car. Some were small and others not. tabs were lose on the inner fender, headlight misaligned, bumper still cracked, and a few others, so i left the car there.
The second trip up there 5 days later wasn't much better. The only real difference was that the bumper looked quite a bit better although there was still a couple cracks just under the new headlight about 6 inches from the cracks they just fixed. I was asked if i would take it, but i refused again then they decided to fix a lot at that time while i was there. The only things that were left was the bumper and headlight(which i had given up on) and a cover that went on the radiator that was placed back on my car even though it was broke. They agreed to schedule another day to fix them so i paid and left.
While i was at home i noticed that the right marker light on the fender they replaced was foggy since it was supposed to be clear, so i wiped it and the lens fell off in my hands. i inspected the light only to find a lot of buffing compound inside, like it was broken while they buffed my car and glued it back together. So i made a 3rd trip up there to show it to them. They also agreed to replace that as well when it came in.
On the third time i talked to a person named Pat, a manager and i told him everything i had went through which was alot more than i had mentioned in this review. We agreed on a day to bring the car in again so everything would be fixed. (They had seen my previous review on here where i had wrote everything that was wrong)
The 4th trip i dropped the car off at 8am and on the 5th trip, that was today June 16th (3 weeks after my car went in the shop the first time) i came to pick up the car again.
Here's where everything changed... everything was fixed this time and i checked over everything in front of Pat and i was happy about how it turned out. they even managed to push the headlight in a bit more to make it match the other side which i was told was not possible by the mechanic that was there. The car looked like it was never hit and everything mentioned in my last review was fixed.
I only wish it was like this on the first or second trip, but Pat made it right with me and that is what matters. as far as recommending this place, i'm not sure. They did get my car back to the way it should be, but it took 5 trips over 3 weeks, a yelp review and a manager. They can definitely do the work, my car is an example of that and if your not happy with it they WILL do their best to make you happy. They even filled my car up on gas for the inconvenience. With the way my car eventually turned out, I wouldn't have any problem going back for another chance if anything ever happens again. I would definitely give them another shot. read more