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    Bernard Motorcar Company

    3.3 (6 reviews)
    Closed 10:00 am - 7:00 pm

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    6 years ago

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    7 years ago

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    Brian B.

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    10 years ago

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    Conway Chrysler Dodge Jeep Ram

    Conway Chrysler Dodge Jeep Ram

    (25 reviews)

    Wort repair experience I have ever had. Will not be returning…read more Our Chrysler Pacifica recently had the engine fail due to water ingestion. It arrived at the dealership on October 15th and was not released back to us until December 23rd. After the investigation the insurance company would pay for a used engine to replace the current one. I received a call from the dealership suggesting that we purchase a new engine instead. When I declined I was followed up with a text message. This was October 24th. This was also the last unprompted call I received with any updates. I had to initiate all calls updating me on status of the van. After the engine was installed there were problems with the way it ran and error codes. With each conversation they motioned that it may be that its a used engine that's the problem. They then replaced the transfer case and still had issues. This was about a month later. After That they still had no clue what was wrong so said they had to reach out to Chrysler Directly. All the time we were down a car due to Insurance only offering 30 days and the dealership stating they did not have loaners and did not comp rentals. I later overheard during my pickup a different customer specifically talking about his loaner vehicle they gave him and if it was still no charge which I heard them confirm. It was not until the O2 sensor was replaced on December 22nd that they finally drove it with no errors. When I then asked when it would be ready he gave a vague answer of that they wanted to drive it some more before letting it go. It was for that reason I showed up on the morning of the 23rd. A full 68 days after receiving the van I finally got it back. While the vehicle was repaired and is running great now there are many things this dealership service center needs to work on. The dealership was not communicative with myself or my wife the entire time the vehicle sat with them. It often felt like days went by with no work or progress and in no way did they try to keep us up to date. I also feal that they sat on the vehicle confused on what to do too long before reaching out to Chrysler. It made it seem like we were not a priority and left us fully unsatisfied.

    I was scheduled to buy a truck at 11 AM and got there and they had already sold the truck. I had…read morealready talked to them about me paying them the cash difference for my trade no financing and they sold the truck the night before even though they made the appointment for me. I have a ram truck now that they can't even fix I do not recommend to buy a vehicle from them or to get service either. This is the most ridiculous thing I have ever been through such stress in my entire life. I'm 65 years old looking to buy me a truck to retire with. This dealership needs a serious overhaul

    Bernard Motorcar Company - car_dealers - Updated May 2026

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