Just purchased a car from The Car Depot and we want to thank the Car depot family for their awesome…read morecustomer service as they went above and beyond to make sure we were pleased with our purchase and assuring us that we will be taken care of if we should have any problems. Very honest people, its always concerning when you purchase a used car and don't know if your going to have problems but they put our mind to ease. I wouldn't go anywhere else, The Car depot just made our son who is in the Army very happy along with his parents knowing that he will be safe in his car traveling home on leave. Thank you all so much T. Nall

My daughter bought a car from them big scam. The car was in the kelly blue book for 5750.00 and…read morethey sold it to her at 17500.00 If she told us before she bought it we would have told her not to. But he boyfriend told her it was a great deal. NOT. Wouldn't send my enemy to them for a car.

I moved to the MB area about 7 years ago, and I'm a big fan of Toyota vehicles…read more Since then, I have purchased 3 vehicles from Sparks, with the most recent being a 2024 Tundra limited. All of the salespeople here are great, but the salesperson who assisted me with my Tundra purchase (Joe) was definitely exceptional! He was very thorough and helpful throughout the purchase process, and when I left that day with my new truck, I felt very comfortable with the decision I made to purchase this vehicle. The other day I stopped in to see Joe with a concern I had about my truck, and he acknowledged me (and the situation) right away, discussed thing over with his manager, and returned with a very reasonable resolution. These guys really do stand by their word and their products. So, great job, Joe... And sending a huge thank you to your manager, as well! *****

Fortunately, I did not allow Sparks to repair car due to price gauging parts, duplicate parts…read moreordered on quote to inflate price, deceptive labor quotes with complete fraud as justification on a 73% inflated total cost. Sparks never attempted a diagnositc and requested all new parts without checking any elctrical as requested. Refused to produce video footage of any diagnostic. I asked for car back then wrote letter to all management of my customer concerns with all documentation verifying concerns only to be told by Patrick Sparks, "We will defend ourselves against any frivolous complaints you decide to make using signed repair orders as well as any recorded calls etc, we may have." Fortunately, no authoization was ever given an my countless voicemail will verify ineptness (1 week holding car and no return of calls by Sparks) The only one that will be filing a complaint will be me!

We had another amazing experience purchasing our 2027 Chrysler Pacifica! The entire process was…read moresmooth from start to finish. A huge shoutout to our product specialist, Derek Frost (he goes by Frost). Frost was fantastic to work with--incredibly knowledgeable, patient, and made sure we got exactly what we were looking for. He made sure that all concerns were met. He is a very positive individual and his attitude was all about what he could do for the buyer to make this the best purchase experience. If you're heading to Myrtle Beach Chrysler Jeep, definitely ask for Frost!

Well being 78 and a woman I have probably bought myself at least ten different. Cars since I first…read morestarted working after college . So it is no pleasure dealing with car salesmen . I did my research on the year used car I was looking for in the price range I wanted to just pay cash for and spent two days visiting dealerships that had a 2020 or 21 Chrysler Pacifica mini van . So stopped at this Chrysler Jeep dealership on my way back home on 501 to see if they had any on their lot, at first the sales man said no then oh yes he found one . So he had me drive my car over to look at it at the other end of the lot but he hadn't bothered to get the key for it so I could actually look inside it and drive it . So I said it looks ok can you open it . Oh he had to go back up to the office to get its keys so I waited in my car , when he came back I checked out interior, exterior tires and took it for a short test drive just around the lot , read the window sticker describing all it offered , it did have 100 , thousand miles which was a little more than I wanted ,the car was listed for 16, 895 which car fax said was over priced so I was going to continue to look for mini vans on the internet priced under 15,000. But the following week it was reduced to 13, 990 so I called the dealership and said I was going to come back to check out the car again , I would be trading in my red 2011 Cadillac SRX with a little over 160,000 miles on it . Which wasn't in the best after all those years pump still It's original price was 45,000 new . First thing I did was ask for the salesman to please get some dealer tags on the mini van so I could take it on a test drive out on the highway and around some of the local streets . He says oh ,we don't have any they are all out . So I said well who buys a car without taking it for a test drive and I would just come back another day . Well ,miracle he found some dealer plates . I drove it and noticed a yellow light came on that dash board . So he said that's just normal it comes on when you shut it off so I said well I'm not going to buy this car till we find out what the light is warning about . So he takes the car to their garage while I sit at his desk and they give their dealers price and price for my car which was 1.00 trade in . I said have you people gone out of your mind I could sell it to the junk yard for way more than that and then he comes back and says the van needed a new battery and their service Dept charged 350.00 to look at it and the battery cost was 500 dollars I guess he wanted me to feel guilty for catching the problem So I said well that's amazing I have never paid 500 for a new battery in any of my cars . So by then I was pretty fed up with this game they were playing and the lies so I said I want 1500 for my Cadillac and the price of your car was advertised to include fees so I would pay the tax on it and the registration plate transfer and that was it and got up to leave . What a dam 3 and a half hour ordeal , and my car never was moved from the spot I had parked it in so I know no one probably even started it or test drove it to give a 1.00 trade in value of course I knew a 2011 car wouldn't be resold on the lot . It would be sent to used car heaven where ever that is? So after writing down what my offer was for the Chrysler which was much lower than theirs and getting in my car to leave ,their torture game was finally over and they sold it for my price offer. It should have been an easy sale since I paid cash for it . Which I guess they didn't get some commission money off of a refinance agency so they were not thrilled . So drove the car home and stopped on the way to pick up milk and noticed a ticking sound when the car was shut off kinda like a heart beat for 5 min so googled it and yes it knew exactly what the problem was. A lifter so I called the dealership and said I never even got the car home into my driveway and heard this sound when the car was shut off . And they said too bad we gave you the car for the price you wanted!!!! So there you have it what it's like to be a handicapped senior citizen woman buying a car from a salesman who was about as enthused about working with a little old lady as he would be going to have a colonoscopy. I told him I was so disappointed in him for his lies . . Hope the owner of this dealership reads this and understands why his dealership only has a 2 star rating on Yelp . My Mobil mechanic is going to check out the ticking sound and if they really did put a new battery in the car or if that was a lie also . Although I did call the service dept while I went to the bank to pick up the cashiers check for the car and they did say they put a battery in it . Well I did get a thank you card and gift of two gourmet brownies in the mail for spending my 13,030 dollars on the Chrysler Pacifica ! So that was a nice surprise !

You want to talk about customer service? This is hands down the best, most efficient service…read moredepartment I've ever dealt with. I want to preface this by saying that I did not buy my bmw from them, so they had nothing to gain from the service I needed (as it was an issue on BMW's end) and still I was treated the same as if I was buying/had bought from them. Bryan and his team were very attentive; made sure to remind me that I still had to get back with them to make a service appt (remember, free of charge), which really stood out to me. They've certainly gained my loyalty and I will certainly be going to them again. Thank you to everyone involved! Simone and Garren, thank you as well.

I purchased a used BMW from them and 2 weeks later it was in the shop for a sound in the right…read morefront end of the vehicle. Of course, they didn't find where the sound was coming from, but they did find that the vehicle had a leaking radiator. So that was fixed but they also found that the weld between the radiator and the bumper was cracked. They said that they would have to replace the part that was welded which was going to cost over $1500. I took it to a welder and had it repaired. They do not have a welded, so they rather replace parts. Which I think is ridiculous! After that being said. After those 2 weeks I had to take the vehicle was back in the shop for another sound on the left side. Which they found and took care of it. It was a small piece of wood stuck in the brake. I left the vehicle there again for another week so they can try to find the same sound that I was previously hearing. They finally found the sound!! The hydraulics shocks needed to be replaced. I would NOT recommend this dealership to purchase a used vehicle from. They do not inspect the vehicles thoroughly before reselling them. As I was told by the sales manager they check to see if the vehicle is safe to drive. They check fluids and change windshield wipers if needed! What a joke!! They don't seem to care if the vehicle isn't sound to resell! I will Never do business with them again! Buyers be a were!!!

***BUYER BEWARE ******. BUYER BEWARE*** I called 5/12/15 to ROADHOUSE AUTO SALES on a 2000 VW…read moreJetta with 153,000 miles they advertised selling for $1,800 - the owner Richard was quick with pointing out how cheap it was - but was vague on knowing much about the shape of the car - no car fax - I wanted to get a car for my college daughter - but when my daughter arrived she said they were rude and nasty -- they would not let her take a drive it take it to East Coast VW to do a used car inspection - I also found it uncomfortable that they only took cash - no checks - I had called beforehand with questions and from what my daughter said they were rude and nasty - actually SCARRY to think of how they approached her and what they said - Gosh had she called me I might have suggested she call the police so nothing would happen to her. I think they had a problem with me wanting to get the car inspected -- THIS SEEMS LIKE A VERY SHADY BIZ WITH JUST 2 GUYS WORKING IT - I was buying the car via phone for my kid. This business seems very low class - I'd strongly suggest you look elsewhere for a car - AND always get a car inspection at the car manufacturers dealer - By the way The folks at East Coast VW were like night and day compared to Roadhouse - a profession buying experience -//. Sooooo BUYER BEWARE OF ROADHOUSE AUTO SALES - that 2 man car biz outfit seems real shifty -- and avoid having young drivers there without support!!

I purchased a brand new 2024 Honda Civic hatchback from this location and have had a couple issues…read morewith it since purchase. The first issue was a water leak when it rained. I took it there several times before they were able to discover the issue. The service representative I dealt with was Justin Brown. He absolutely agreed with me that there was a leak and was as determined as I was to find the issue and get it fixed. Turns out it was an issue that all Honda Civic hatchbacks had and Honda came out with a resolution. I had my car back for regular service and did not deal with Justin but another representative and the experience was not the same. I was sorely disappointed and called to speak with the Service Manager about my disappointing experience. The manager said that in the future I could deal directly with Justin Brown. Recently I had an issue with my air conditioning system not blowing really cold air. I called and spoke with Justin about the issue. He arranged an appointment for me to come in when it was convenient for me. Justin had the system checked and it was determined that the ac compressor was the issue. It was a $3,000.00 repair and it was no longer under warranty. Justin told me he would contact Honda about it and see if they would be willing to cover the cost, due to the car being a 2024 model and only having 49k on it. He said "I would expect it to last longer than that." The next day Justin contacted me and said Honda would cover all but $100.00 of the cost. He stated that if they didn't charge me anything, they couldn't give me a warranty. I was pleased with the outcome and Justin's experience and understanding in dealing with this situation. A $100.00 to me for a 3k repair was as though I was paying a deductible on an insurance policy. I also received a 4 year / 48k mile warranty on the new compressor. Unfortunately Justin is only one person and he cannot be everyone's Service Representative, but consider yourself lucky if you do get him as yours. Justin is by far the best employee I have ever dealt with in any department of any car dealership. East Coast Honda is blessed to have him.

This dealership has encouraged me to sell my honda and buy toyota again this time. Second review I…read moream making about poor service and inconsistency here. They really try to add things to repair even when the recent report from them shows there is nothing wrong. When I confront them on this, there is conveniently no real way to figure out which report is correct. At this point, so many issues it seems intentional and I think the BBB needs to look into this dealership. I am selling my car soon and will be going back to Toyota. Also, go online to see potential deals because they will never show you or be aware of them. Tried to charge me 90+$ for an oil change and I said no there is an afternoon special where it's cheaper.

Good cars for a reasonable price. Really nice service personnel. We have bought two vehicles here,…read moregood experience both times.

Absolute crooks. Every stereotype about used salesmen and mechanics apply to this business…read more I purchased a car from North Carolina, the clutch of which failed immediately upon it being delivered. That'll be a separate review for that dealership, but I digress. I took it to Hyundai since the car was a Hyundai Veloster, thinking they would have the expertise to fix their own brand of car. They charge me $3k to fix the clutch. My boyfriend picks it up, drives it 13 miles to work and back twice, and the clutch fails again. The dealership takes absolutely no accountability for the failure and blames my boyfriend for "driving it badly." Bro. My boyfriend has been driving manual for approx 20 years, and even a 13-year-old practicing driving on mommy's car wouldn't have resulted in that severe of a clutch failure after four short drives (which the service manager Jason shamelessly lied about and said there were 200 miles put on it since the repair. Not true. I know where that car was being driven and how long it was driven for. Pure gaslighting tactic.) I consistently tried to reason with Jason explaining that I recognized everything regarding the reality of the situation, and he was consistently condescending in his lies. Jason... I still know my boyfriend didn't destroy this clutch. Your employees inadvertently admitted that they encounter very limited instances of fixing manual cars, and that was evident by how mine was repaired. But it was the manipulation and refusal to take responsibility for me. I begged them to examine it for free to make sure they installed the new clutch properly. They refused for two weeks straight. I had to have it towed away back to my home to do God knows what with it after paying this dealership $3k to fix it, have it fail again almost immediately, and have them not even be willing to investigate the POSSIBILITY that they f*cked something up. Avoid, avoid, avoid. Do not buy a car from here, do not take your car here to get it fixed. They're scumbag liars.