My daughter bought a car from them big scam. The car was in the kelly blue book for 5750.00 and…read morethey sold it to her at 17500.00 If she told us before she bought it we would have told her not to. But he boyfriend told her it was a great deal. NOT. Wouldn't send my enemy to them for a car.

do not finance here. they have no understanding and they dont even want to work with you regarding…read morepayments and they have a bunch of underlying fees that you dont know about until they call. no communication unless its already late. the best thing to do is to just find another dealership that you can actually gain a trust and relationship with. these people suck.

Waited thirty minutes at parts desk, pressed service button twice, told two people I was not being…read morehelped, all a waste of time. Left and orders parts online. Very bad 1st and last experience with Sparks

Fortunately, I did not allow Sparks to repair car due to price gauging parts, duplicate parts…read moreordered on quote to inflate price, deceptive labor quotes with complete fraud as justification on a 73% inflated total cost. Sparks never attempted a diagnositc and requested all new parts without checking any elctrical as requested. Refused to produce video footage of any diagnostic. I asked for car back then wrote letter to all management of my customer concerns with all documentation verifying concerns only to be told by Patrick Sparks, "We will defend ourselves against any frivolous complaints you decide to make using signed repair orders as well as any recorded calls etc, we may have." Fortunately, no authoization was ever given an my countless voicemail will verify ineptness (1 week holding car and no return of calls by Sparks) The only one that will be filing a complaint will be me!

Went in for an oil change was in and out less than 30 min. Great new service dept very friendly.read more

Not ready to put in writing the unpleasant experience with the…read more 'sales manager' or whatever the title. The salesman I was trying to work with was great! Edward had the personality that was inviting, empathetic and understanding of the pain and discomfort from broken foot - and a small surgical issue on that leg. He was cooperative and willing to have me return......until the 'manager' (poor professional skills needed for his position. Pushy!)

You want to talk about customer service? This is hands down the best, most efficient service…read moredepartment I've ever dealt with. I want to preface this by saying that I did not buy my bmw from them, so they had nothing to gain from the service I needed (as it was an issue on BMW's end) and still I was treated the same as if I was buying/had bought from them. Bryan and his team were very attentive; made sure to remind me that I still had to get back with them to make a service appt (remember, free of charge), which really stood out to me. They've certainly gained my loyalty and I will certainly be going to them again. Thank you to everyone involved! Simone and Garren, thank you as well.

I purchased a used BMW from them and 2 weeks later it was in the shop for a sound in the right…read morefront end of the vehicle. Of course, they didn't find where the sound was coming from, but they did find that the vehicle had a leaking radiator. So that was fixed but they also found that the weld between the radiator and the bumper was cracked. They said that they would have to replace the part that was welded which was going to cost over $1500. I took it to a welder and had it repaired. They do not have a welded, so they rather replace parts. Which I think is ridiculous! After that being said. After those 2 weeks I had to take the vehicle was back in the shop for another sound on the left side. Which they found and took care of it. It was a small piece of wood stuck in the brake. I left the vehicle there again for another week so they can try to find the same sound that I was previously hearing. They finally found the sound!! The hydraulics shocks needed to be replaced. I would NOT recommend this dealership to purchase a used vehicle from. They do not inspect the vehicles thoroughly before reselling them. As I was told by the sales manager they check to see if the vehicle is safe to drive. They check fluids and change windshield wipers if needed! What a joke!! They don't seem to care if the vehicle isn't sound to resell! I will Never do business with them again! Buyers be a were!!!

***BUYER BEWARE ******. BUYER BEWARE*** I called 5/12/15 to ROADHOUSE AUTO SALES on a 2000 VW…read moreJetta with 153,000 miles they advertised selling for $1,800 - the owner Richard was quick with pointing out how cheap it was - but was vague on knowing much about the shape of the car - no car fax - I wanted to get a car for my college daughter - but when my daughter arrived she said they were rude and nasty -- they would not let her take a drive it take it to East Coast VW to do a used car inspection - I also found it uncomfortable that they only took cash - no checks - I had called beforehand with questions and from what my daughter said they were rude and nasty - actually SCARRY to think of how they approached her and what they said - Gosh had she called me I might have suggested she call the police so nothing would happen to her. I think they had a problem with me wanting to get the car inspected -- THIS SEEMS LIKE A VERY SHADY BIZ WITH JUST 2 GUYS WORKING IT - I was buying the car via phone for my kid. This business seems very low class - I'd strongly suggest you look elsewhere for a car - AND always get a car inspection at the car manufacturers dealer - By the way The folks at East Coast VW were like night and day compared to Roadhouse - a profession buying experience -//. Sooooo BUYER BEWARE OF ROADHOUSE AUTO SALES - that 2 man car biz outfit seems real shifty -- and avoid having young drivers there without support!!

I purchased a brand new 2024 Honda Civic hatchback from this location and have had a couple issues…read morewith it since purchase. The first issue was a water leak when it rained. I took it there several times before they were able to discover the issue. The service representative I dealt with was Justin Brown. He absolutely agreed with me that there was a leak and was as determined as I was to find the issue and get it fixed. Turns out it was an issue that all Honda Civic hatchbacks had and Honda came out with a resolution. I had my car back for regular service and did not deal with Justin but another representative and the experience was not the same. I was sorely disappointed and called to speak with the Service Manager about my disappointing experience. The manager said that in the future I could deal directly with Justin Brown. Recently I had an issue with my air conditioning system not blowing really cold air. I called and spoke with Justin about the issue. He arranged an appointment for me to come in when it was convenient for me. Justin had the system checked and it was determined that the ac compressor was the issue. It was a $3,000.00 repair and it was no longer under warranty. Justin told me he would contact Honda about it and see if they would be willing to cover the cost, due to the car being a 2024 model and only having 49k on it. He said "I would expect it to last longer than that." The next day Justin contacted me and said Honda would cover all but $100.00 of the cost. He stated that if they didn't charge me anything, they couldn't give me a warranty. I was pleased with the outcome and Justin's experience and understanding in dealing with this situation. A $100.00 to me for a 3k repair was as though I was paying a deductible on an insurance policy. I also received a 4 year / 48k mile warranty on the new compressor. Unfortunately Justin is only one person and he cannot be everyone's Service Representative, but consider yourself lucky if you do get him as yours. Justin is by far the best employee I have ever dealt with in any department of any car dealership. East Coast Honda is blessed to have him.

This dealership has encouraged me to sell my honda and buy toyota again this time. Second review I…read moream making about poor service and inconsistency here. They really try to add things to repair even when the recent report from them shows there is nothing wrong. When I confront them on this, there is conveniently no real way to figure out which report is correct. At this point, so many issues it seems intentional and I think the BBB needs to look into this dealership. I am selling my car soon and will be going back to Toyota. Also, go online to see potential deals because they will never show you or be aware of them. Tried to charge me 90+$ for an oil change and I said no there is an afternoon special where it's cheaper.

Good cars for a reasonable price. Really nice service personnel. We have bought two vehicles here,…read moregood experience both times.

Absolute crooks. Every stereotype about used salesmen and mechanics apply to this business…read more I purchased a car from North Carolina, the clutch of which failed immediately upon it being delivered. That'll be a separate review for that dealership, but I digress. I took it to Hyundai since the car was a Hyundai Veloster, thinking they would have the expertise to fix their own brand of car. They charge me $3k to fix the clutch. My boyfriend picks it up, drives it 13 miles to work and back twice, and the clutch fails again. The dealership takes absolutely no accountability for the failure and blames my boyfriend for "driving it badly." Bro. My boyfriend has been driving manual for approx 20 years, and even a 13-year-old practicing driving on mommy's car wouldn't have resulted in that severe of a clutch failure after four short drives (which the service manager Jason shamelessly lied about and said there were 200 miles put on it since the repair. Not true. I know where that car was being driven and how long it was driven for. Pure gaslighting tactic.) I consistently tried to reason with Jason explaining that I recognized everything regarding the reality of the situation, and he was consistently condescending in his lies. Jason... I still know my boyfriend didn't destroy this clutch. Your employees inadvertently admitted that they encounter very limited instances of fixing manual cars, and that was evident by how mine was repaired. But it was the manipulation and refusal to take responsibility for me. I begged them to examine it for free to make sure they installed the new clutch properly. They refused for two weeks straight. I had to have it towed away back to my home to do God knows what with it after paying this dealership $3k to fix it, have it fail again almost immediately, and have them not even be willing to investigate the POSSIBILITY that they f*cked something up. Avoid, avoid, avoid. Do not buy a car from here, do not take your car here to get it fixed. They're scumbag liars.