Went in for an oil change was in and out less than 30 min. Great new service dept very friendly. read more

Myrtle Beach Chrysler Jeep - My compass - Auto Repair Near Me - Myrtle Beach, South Carolina

Not ready to put in writing the unpleasant experience with the 'sales manager' or whatever the title. The salesman I was trying to work with was great! Edward had the personality that was inviting, empathetic and understanding of the pain and discomfort from broken foot - and a small surgical issue on that leg. He was cooperative and willing to have me return......until the 'manager' (poor professional skills needed for his position. Pushy!) read more

horrible sales person wouldn't even show us a jeep I wanted tried to push me into a car I didn't ask for wasted my time read more

Great place to buy a new or used car! They are the friendliest around. Lee Neal was very helpful with my last deal. I will definitely be back. read more

Kenneth Hazlett was one of the best car salesman I've worked with to date. He was efficient and honest throughout the entire process. He has gained my business for the foreseeable future. read more

We have a vehicle coming off lease in five months and began searching for a replacement. Looked online at local dealerships, including MB Chrysler Jeep, and found a leftover 2025 Jeep Grand Cherokee that showed, on their web site, substantial discounts. MSRP at $54,730 was lined out with discounts listed below that MSRP: Dealer Discount: $7878; SC Retail Discount: $1250; National Discount $2250 and final price of $43352 excluding tax, tags etc. If it looks to be good to be true... Contacted dealer via their website, provided trade in info and awaited the sell sheet. That sell sheet came back with a MSRP of $59728 and $3000 discount with a net of $56725, again before tax, tags, etc. Contacted the sale representative and inquired about the substantial discrepancy. Well, he apologized for the incorrect numbers displayed online as they had issues with pricing and incentives at the month's start and they were trying to fix the numbers. He also stated that's why they have a disclaimer on the website! Two days later the MSRP again showed $54730 but the dealer discount fell $3500 and net price came up to $46852; four days later the dealer incentive fell another $2189, had the same $54730 MSRP and net price rose to $49041. So, with all those changes, how did our sell sheet show an MSRP of $59728 with only a $3000 discount? Our trade is upside down and was added back into the final pricing, but that has nothing to do with their online pricing. And yes I have all of the text exchanges and pics of the website pricing. Bait and switch. Will not do business with this dealer and can see why the Yelp rating is what it is. read more

Kudos to Claudia P. at Myrtle Beach Chrysler Jeep for lending a helping hand to a girl in need today. May everyone who assisted me there be blessed with a seamless commute home, filled with green lights and an abundance of good karma. Special thanks to Bryan at Take 5 on 501 for directing me to them. Life has a profound way of placing us exactly where we need to be, surrounded by the right people, in the right place, with compassionate hearts. read more

They are incompetent, rushed thru everything and had me waiting over a month for my plates, they forgot to fill one of my tires when I drove it off the lot leaving me stranded with a flat tire the next day. Also had to put in 2500$ in replacement parts after only a couple months of having the car and only driving it 6 minutes to and from my sons school 4 days a week and tried to say it was normal wear and tear. Will never buy from them again and I urge anyone thinking about buying to look else where!! read more

Friendly dealership. Had an awesome experience at the dealership! Worked with Mike. Completely transparent and no gimmicks. Went above and beyond. If you want an enjoyable car buying experience, go see Mike! read more

I am dealing with ptsd, emotional distress, anxiety and anger issues directed towards this dealership and their employe by the name of Sebastian. I was told to ask for Sebastian. We test drove a 2019 Tesla. I was impressed with the vehicle but not with the deal that he presented. He slammed the paperwork on the desk and said that we are done here. Very abusive sales tactics and shoving a deal that I wasn't sure if I wanted a car payment because my vehicle was fully paid in full. During the process of shoving this deal down my throat was high pressured sales and I was not going to be harassed a sales man. I asked him to give me some time to think about it and that was not good enough for him. I was living in my car at the time, and he said that he could offer me a place to stay. He started texting me and calling me nonstop about a better offer and offering me a place to stay. After 3 days of the constant phone calls and texts, I gave in and took him up on his offer. I ended up being sexually assaulted by this man. He pleasured himself on me and enjoyed watching me beg for him to stop, then screaming in utter pain and agony. If this was his way of "getting back at me", he chose the wrong way to treat a woman. He will be criminally charged and there will be a civil lawsuit for the monetary compensation of emotional distress, pain and suffering and punitive damages. This man should not be allowed to do test driving in cars with women, he is a criminal and a dangerous man. read more

I am posting this review to warn others before they visit Myrtle Beach Chrysler Jeep. in Myrtle Beach. I did not have a positive experience two years ago when I bought my new car from them. I thought maybe it was just the sales person making mistakes. Two years later, I am still being misled and lied too. they claim they believe in transparency, but that definitely has not been my experience If you want HONESTY, TRANSPARENCY and or FAIRNESS , avoid the dealership read more

Salesman Roland was incredible with no pressure and very professional. Finance manager Stephen fantastic also. Great experience from the second we arrived until we drove off 1.5 hours later in our 2024 Jeep. Great job Myrtle Beach Jeep!!!! read more

BROKE MY TRUST IN SECONDS!! BEWARE of their promos in the mail. They are very misleading. I was mailed a promo with a scratch off to win BIG prizes (Vehicles, money, toys). I had a winning scratch off of a big prize. I'm not very gullible but this thing seemed very legit. I went there to claim my prize and I was told I wasn't actually a winner, even though my scratch off clearly states I have winning number. I was told to ignore the scratch off and to read the fine print. I would see a different set of numbers and those numbers were not related to the big-ticket items. This Promo was obviously to get my info and just to get me in the door. So, after this roller-coaster I was then asked if I was interested in a new vehicle. ABSOLUTLY NOT. This felt very Predatory to me. In my opinion, worst way to get someone in the door. I WILL NEVER BUY FROM THIS LOCATION. read more

I took my new 2022 Jeep that started running hot by there to get it checked just to make sure it was safe to drive back home. The gauge was moving all around with no rhythm or reason. I asked a few questions, No help, kept saying "you can make a appointment or go to another dealership". I asked if I continued driving it would it do damage? Kept giving the same answer "you can make.............." No help at all. Seriously!!! I would never go there or recommend them for anything. I bet if I was interested in purchasing or trading it would be a different story. read more

I recently bought a Jeep Grand Cherokee Overland from this dealership. While everything went smoothly with the sale thanks to Kane, I can say that my certified vehicle was not up to the certified standards I expected it to be. I just bought 4 new tires for it, and I have only had it for approximately 4 weeks and added approximately 700 miles to it since purchase. One of the tires was plugged before purchase. I began losing nitrogen in that tire on Tuesday (1/21/25) of this week after it sat outside at my job for a few hours. When I drove it, it didn't lose anymore nitrogen. I called the dealership and spoke to a salesman. From the very beginning of the call, he acted like he didn't have time to deal with me. He didn't even let me finish what I was saying before he interrupted me to transfer me to service. I asked if I could finish my question before he transferred me to service because I wanted to make sure it was something covered with them since I just purchased it. He was very rude and told me he wasn't going to place this game with me, so I asked him for his name because I was going to report him to a manager. He transferred me after asking for his name 2 times. Kane picked up the call, and he listened to everything I had to say and explained that I needed to talk to service because that was more of a question for them. Service told me to bring it in as soon as I could. When I parked it in my garage Tuesday evening, it did not lose anymore nitrogen. I took it to the dealership to have them inspect the tire (Thursday). Apparently, they found another hole that had nothing in it and plugged it. I found that odd since it didn't lose anymore nitrogen for 2 days of just sitting. I asked them to patch the holes because I didn't want plugs in the tire, but they said one hole was too big for a patch but the other could be patched. I left there with the intention of buying a new tire to replace that one since it had the two plugs. I was done bothering with them. Since I was going to buy one, my husband said it was best to buy 2 to keep them the same and even. I went to Aynor Tire Mart & Wrecker Service to get the 2 new tires put on. Upon looking at the tires, the guy doing to service thought I wanted to replace the back ones because they needed it, but once he looked at the ticket, he saw I wanted to replace the front. He came immediately to speak to me to inform me that the back ones were not in good shape and needed replaced but that he saw I wanted the front ones done because of the plugs in one. He agreed that the one with plugs needed to be replaced and replacing both like I wanted was the right thing to do, but he said my back one really needed it. Therefore, I had one good tire out of 4, so it was recommended that I replace all 4. They gave me the one decent tire to keep. I called the dealership and asked for reimbursement of at least the 2 back ones since they should not have needed replaced already. I had already accepted that the 2 front were going to be replaced because of the plugs in one tire, but I did not expect my back ones to need replaced too. The general manager has refused to reimburse me at all. He said that the tires met the criteria for certification inspection, so there was nothing he could do. He also told me that the tires had some life left to them and without seeing them, then he couldn't say they really needed replaced. He also stated that tire places try to sell more tires than needed, but I told him that the people at Aynor Tire Mart are not like that. I even offered to go pick the tires up and bring them to him so that he could see for himself. He could even call the tire place and ask them about it himself, but he said there was nothing he could do because his people inspected it and said they were fine. In addition to all of that, I am waiting on a steering wheel through Conway Chrysler Jeep to come in because my steering wheel needs replaced. I tried to mention it in the conversation with the GM at this dealership, but I was interrupted, so I left it at that. I took it to Conway instead because I refuse to deal with this dealership again. All I wanted was some fairness to be shown after purchasing this vehicle certified, along with the extended bumper-to-bumper warranty. I was not provided fairness. Make sure your certified vehicle truly meets all the criteria and thoroughly look it over. CHECK YOUR TIRES before purchase. Between already having to get new tires and a new steering wheel, I am just glad there is warranty on it along with the extension I bought. It is just truly unfortunate that they couldn't reimburse me for 2 tires that shouldn't have already needed replaced. It is also sad that I am not comfortable dealing with them again because of how all of this has panned out. I will be contacting the BBB and leaving further reviews. read more

I'm a 7-time Jeep owner and have had at least 1 Jeep in my driveway for 30+ years. I'm as die-hard a Jeeper as there is. My visit here this week to test drive and buy a new Willy's Gladiator was my single worst experience EVER, at a Jeep Dealership (in this case a "Stealership"). The Dealer had it marked down from $47K to $39K with "Employee Pricing" and Rebates. It was all posted on the their website....(photo attached) Salesman Mike took me through the vehicle and let me drive it. Nice guy, professional, did a good job. Then I got handed off to the Sales Manager (Zack). This is when I learned that "Employee Pricing" is not a fixed $ amount from Jeep, but actually whatever concocted # he wants to write down on paper. I guess he thought I was dumb, because he reduces the employee pricing and rebates by thousands and insists the best he can do is $45K......telling me "I don't think I can even get you this price, but if you sign (the worksheet), my boss will know you're committed and I'll fight for you". I tell him that this is not a good price. His confident poker face turned to one of irritation. Eventually, I showed him his own internet ad with the offered discounts. He first tells me "that can't be right" but then writes up on the worksheet with the $39K and adds a garbage dealer add-on (that was already included in the internet ad) of nitrogen in tires, wheel locks, and floor mats for $2K, plus a host of other fees and taxes. I told him I was no longer interested. How can anyone do business like this.... where rebates are optional, "employee pricing" is just an invented amount, and the dumber the Sales Manager thinks you are, the more they reduce the discount? How does the GM tolerate this? Now I know why Carvana, Vroom, and others are thriving. read more

Myrtle Beach Chrysler Jeep - Internet Ad from this Dealership on the vehicle I wanted to buy. - Auto Repair Near Me - Myrtle Beach, South Carolina

Way over MSRP...There are dealers selling at MSRP. Just have to cast a wider net....

I have spent two days in this dealership based on a "promotion" theyre running. I initially refused my social until they can provide a vehicle within the budget i stated. Mike g insisted on a truck, i test drove it and we agreed to finalize the paperwork in the morning. I arrive and the payment is $300 more than i agreed to. He and a man named "rooster" could not provide reasons why the original car was no longer available. I had to research to find out roosters real name which is downright dishonest and unprofessional. Neither of them would provide me with the manager I requested. When speaking to "rooster" it was only when i addressed him by his real name Tevarious did he stop brushing me off. I advised him the sales man from yesterday Mike g got my information under a lie. I would not recommend going here. I would recommend any of the previous dealerships i have been to over them. Any dealership on hwy 17 such a east coast honda have honest sales people and respect. This team is not apart of the staff they advised they are here during this promotion to move inventory. I would not waste your time shopping here. read more

Great experience with this dealership. Came in and drove the vehicle but ended up negotiating and finalizing online. Brandon Grinnell was knowledgeable and helpful. Did a thorough job of preparing our vehicle and walking us through the options so we could enjoy all the vehicle had to offer. Kameron handled our final paperwork and was quick, thorough, and informative. Overall, just a top notch experience. Would shop here again. read more

After the one-star experience next door at Beach Ford (http://www.yelp.com/biz/beach-ford-lincoln-mercury-inc-myrtle-beach-2#hrid:SJseAi31cK4P1J32Tf1_5A) we thought we'd try another dealership. This place did notice my husband and came over to him...but since he admitted he was just looking and not ready to buy that day, they left him alone (which is what we like). He would have wanted a test drive except he was still ticked off from the experience over at Ford so we didn't do much more than look at the stickers on a few cars. Since we didn't have that much more experience with them, I am only giving them three stars, but that's more of our fault than theirs. We wouldn't hesitate to return. read more

Myrtle Beach Chrysler Jeep - Auto Repair Near Me - Myrtle Beach, South Carolina

Went car shopping yesterday and stopped into Jeep dealership. Walked inside to inquiry about a vehicle and they were 4 men standing around and no one acknowledged me. I wanted three minutes and walked out. There loss because I was interested in purchasing!!! read more

Definitely will not give them my business. They offered $40k for my trade-in that on both Kelley Blue Book and NADA was in the range of $55k. This was a 2020 Porsche Macan with 18,000 miles. They only wanted me to look at auction prices. So $0 off of full retail on their new Jeep but $15k off my trade. Do your self a favor and try other dealers ships. You will save money. read more

Yikes! I really feel sorry for their sales staff. Management puts them in a position where they can't win. I think this may have been the 2nd worst attempted buying experience in my life. Lots of pressure to make quick decisions and then the sales manager can't even get the numbers right on the paperwork. Take your calculator, check every line, and be wary of making a purchase here. read more

DO NOT USE THE SERVICE DEPARTMENT I brought my Chrysler 200 in to the service department for a motor mount. I got a call back that they found the issue upon arrival that said it would cost 1000$ !! For all 3 of my mounts to be fixed 493$ for parts and 509$ for labor. I knew this was outrageous so, I brought it to a local mechanics who told me I need only one mount done. Part: 90$ labor:90$ So this place is dishonest and a scam oh and my now new mechanic said his invoice for all three mounts was 780$ that's a big difference. You would think a Chrysler dealership would get parts for less right? Yeah that's right they just up charge on paper. I give them two stars for fixing a recall on the vehicle. But please if you don't know cars to well don't go here they will steal your money! read more

We have a 2011 grand caravan. On August 20th, we travelled from Clover SC to Myrtle Beach for a weekend trip. The battery light came on in the middle of the night while driving, about 90 min from our destination. Unfortunately, we had also replaced the alternator twice in the last 30 days, the last time of which was at another dodge dealership. I called right at open and explained we were from out of town and had a recurring issue that Dodge had already worked on in last 30 days. I was advised they were already booked out for a week and could not help us. I mentioned there were several other dodge dealerships in the area and asked if they could help find a location with bandwidth to help. Again, "we can't help you with that, you would have to call all the other locations yourself". Nothing like being treated like a valued customer. read more

My car had lots of electrical issues that had recently manifested. The Pawleys Island Jeep dealer service center said my 2000 Wrangler Sahara was too old and their equipment could not troubleshoot it. I called Myrtle Beach Chrysler Jeep dealer and they said they could do it! I scheduled an appointment and knew it would take awhile, but so far, so good. Electrical issues seem to be fixed. Over $1000 seems quite pricey since the Jeep retailed around $22K in 2000, but I understand and I love my Jeep. If this fixed the issue long term, I will sure be happy! read more

I only give it one star because the girl that is at intake for services is wonderful. The sales floor is awful. Being in the business myself I can tell you not speaking to a customer when they walk into the showroom is a HUGE NEGATIVE. I walked in and sat down and after 30 minutes left. All the managers are kicked back at the tower, sales guys hanging around the desk and the music, omg the music is soooooo loud, it's annoying! Very unprofessional and I would never purchase from here. Who is the general manager and owners of this place? The reviews are awful. read more

What a good experience we had AGAIN at this dealership (our 2nd vehicle purchase). Anthony and Tyson ROCK!! Thanks so much, gentlemen.

We purchased a BMW on 9-11-19. Since then have only put 2k miles on it going to work because I'm scared to death something is going to happen and not be able to afford it. Reason being within a 100 miles after purchasing car it needed a $250 oil change. And come to find out the car was never serviced. And here and there service and check lights come on. Went in last week and was told can't trade due to owing too much on this car. Wonder why? Thought if it was a good deal and car that I got it would be easy to payoff loan and put me in a truck. read more

I am not sure about sales department... But the service department was on point and I greatly appreciated all the help they gave I highly recommend Anyone bringing their business there read more

My husband bought a used truck at this dealership about a year ago. We decided to buy a new Hyundai because we were downsizing to one car. We were going to trade in both our vehicles. When they looked at his truck, they informed us that the front end had been hit. We were shocked! The car fax they showed my husband at the time he bought the truck never indicated an accident. Of course, the trade-in value on the truck wasn't what we hoped for. Would never do business with them again, or recommend them to anyone! read more

First off I wouldn't buy a car here. I own a Chrysler from another dealership and had a wonderful experience when buying that. I was looking into upgrading and test driving a few newer Chryslers with a couple added specs and it was hell on earth just trying to do that. I never said I wanted to trade my car in and they just assumed I did and when I said I didn't they were not happy! Tim just harasses you with phone calls everyday until I blocked them read more

We didn't buy a vehicle here, but we looked at 3 or 4 different Jeeps. Wade was really nice and funny too, he even followed up on a phone call with me after we told him we bought a Jeep somewhere else. Such a class act! When we go for a new Jeep we will be coming back here. read more

We bought a used Jeep. The sales team (Gabby and Sam, specifically) will say all of the right things to get you to buy and then leave you high and dry and soon as the sale is made. My husband had to hound them to make the repairs that were agreed upon during purchase and then we had to put an extra $1500 in it 3 weeks after purchasing when our 4 wheel drive light came on immediately after driving off the lot. Coincidence or someone in their service department knows how to turn that light off? Terrible communication between sales and service. No knowledge of NC policies. And after deciding to just transfer plates, they still sent us a new one so now we have to make a trip to the DMV to return the old. Just an overall terrible experience. read more

Parents left their Chrysler Van for 5 hours today. The headrest in the drivers seat fell apart and so my mother looked it up and it had a recall on it. When she called the Chrysler company they told her to take it in and gave her an order number to give to the Chrysler dealership. When they left the vehicle at the dealership in Myrtle Beach, the woman was extremely rude and acted like mom had made up her order number and then said to leave their car because it would take awhile for her to look up the information. When mom gave her the information she asked "who did you speak with?" . Mom gave her the persons name and number, then she asked if mom had gotten an extension for that person and was apparently put out because it was going to be impossible for her to find this person. Anyway, when they went to pick up the car, 5 hours later. They were told they would have to order the part. When asked why they had to leave the car for 5 hours in order for them to say that, they were told that the whole seat had to be disassembled in order to find the part. Then they said they couldn't possibly tell her how long it would take to get the part. Could be two months could be two weeks. The manager was just as rude and acted like it was an inconvenience to deal with a customer. So....my parents drove to the Chrysler dealership in Conway. The guy came out, took one look at the seat and said "NO, we do not have to take the seat apart to see what part we need, we know what part it is." And he said the part will be here in Aug. 20th. Bottom line, don't deal with this dein Myrtle beach. Drive a short distance and go to Conway and see what it's like to be treated like a customer. read more

I recently purchased a preowned vehicle from Jeremy Ratley at Myrtle Beach Jeep. From the minute I spoke with Jeremy he listened to what I was needing and looking for. He immediately said he knew the vehicle that would fit my needs and budget. This was a tad older, but low mileage As-Is vehicle, but we did agree to place on the We Owe a few items that we both thought were a minor/quick/easy fix that they would take care of after purchase. They immediately set an appointment with me, put me in something to drive and attempted the repairs. A day later they called and I returned to get my vehicle. However, only half the issue was fixed. They asked me to bring it back the next day and I did and again they attempted to fix but no good. So promptly they made another appointment and tried again - this time a very expensive fix. Unfortunately, this too failed to correct the issue. By now I knew they had spent way more time and money attempting to fix the issue than they had planned or that a reasonable business plan would allow. After a productive meeting they agreed to take the vehicle to the manufactures dealer to have them diagnose the issue and I agreed that if they would pay for the diagnosis, I would take care of the fix. We made another appointment and they again put me in a vehicle to drive while they took care of taking the truck to the dealer. This last appointment took much longer than I expected, but when they called and said they had it back, they had already paid for and fixed the truck. This was another not so cheap fix and was above and beyond my expectations. I know dealers get a lot of flack sometimes for not taking care of issues or customers. But my experience with sales, service and upper management was superior and the entire dealership went above and beyond to make the sale right! I want to thank the entire dealership, but especially Jeremy in sales - AWESOME! Lee the Sales Mgr, Tyler in F&I, Jim and Matt in Service, the mechanic Craig and the GM Ryan. If you're looking for a vehicle and don't at least stop here and tell Jeremy what your looking for, then you've done yourself a big disfavor. My next vehicle purchase will definitely start at Myrtle Beach Jeep and your should too! read more

These guys are just absolutely incredible!! Michelle, Tim, and others went through hoops to try to help me get a vehicle in August and there was just no way, due to some credit issues I was going through. I have been working very hard to get it back to normal for a few months now and decided to try it out and see my odds with them again (would not go anywhere else but them of course) and, of course, they worked hard again and I left with a 2017 Dodge Grand Caravan!! I feel like I finally reached the peak of this mountain I have been climbing and owe a ton to these people for not giving up and working with me until the end and success came!! Thank you so much, all of you, for helping me and not giving up on me!! read more

Good, friendly service department. I had a light in my Jeep come on, google said this was the closest dealership, called and they said come right over. No wait and even worked on the price with me even though I didn't buy from them and don't live in the area. I recommend this service department!! read more

We did not like the new car we had just purchased and after much deliberation decided we would look into trading it in on what we would like. We met with Tim Gleason/sales and was very pleased with the knowledge that Tim had and the respect he showed two old people. The bottom line Tim gave us what we wanted and we are very happy with his service. The car of our dreams was a Chrysler 300C, with a HEMI . read more

Some time ago my wife Julie and I visited the Jeep dealership upon the expiration of our lease. We worked with Jenn, who was very helpful in identifying which vehicles I would fit in (I'm 6'4"), while also accommodating Julie (5'2") -- We sat in a few different models around the lot to get the feel for things. In the end none of the Jeeps had sufficient knee clearance in the center console area to accommodate my long legs. We left this dealership having had a positive experience and a positive impression of Jenn and would be happy to work with her again in the future to checkout new Jeep models which may accommodate my height. read more