While traveling to Myrtle Beach and pulling a 5th wheel RV, our check engine light came on. A…read moreGoogle search came up with Beach Ford. We called first thing Monday morning and were connected with Beach Truck and RV Center, a separate facility of Beach Automotive We were told to bring the truck in that morning. Diagnostics were run and the issue was a particle sensor. As it would take a few hours we were shuttled back to our campsite and then picked up when the issue was fixed. The staff, especially Zach, was extremely helpful and the work was completed within our timeline Having vehicle issues while on vacation can be stressful. But this was not

Thank you Beach Ford in Myrtle Beach, South Carolina and now I'm looking for a repair replacement…read moreshop. I took my 2019 Ford Ranger to Beach Ford in Myrtle Beach for a 70,000 mile transmission fluid flush and a couple other things spent over $3000 2 1/2 months later I started hearing this strange noise. On the third month I started to get this jerking and hesitation. At first, I thought it was just a bad gas. On the 4 month my transmission light came on. I looked underneath my truck and I had this fluid everywhere. I took it to the dealership, Beach Ford. Jon the man behind the counter was so rude and so inconsiderate. He told me that it will take about 3 to 4 days to look at. I asked him if I could use a loaner car, he immediately jumped and said no. I explained to him that I need to get to work. He replied back to me and said I'm sorry, but that's not my problem. I immediately went on my phone and started looking for a rental vehicle. Unfortunately, I can't not remember the man that worked in the loaner vehicle department. He asked me if I needed a loaner and he was extremely nice and grateful and set me up with a loaner within 30 minutes. The rude man, Jon called me about four hours later and told me that I need a new transmission $9600. It's going to cost. I immediately went back to Beach Ford can I explain to him? I just had my vehicle serviced in here and they flushed out the transmission. Again, he was rude and told me that's not my issue. You just have a bad transmission. Now I am looking for a transmission repair replacement shop. I don't think I will ever come back to Beach Ford again.

Kenneth Hazlett was one of the best car salesman I've worked with to date. He was efficient and…read morehonest throughout the entire process. He has gained my business for the foreseeable future.

horrible sales person wouldn't even show us a jeep…read more I wanted tried to push me into a car I didn't ask for wasted my time

This the second time I have had my car serviced at this location.2.5 hours for a scheduled oil…read morechange, inspection and car wash.There is construction at this location, you go into the Lincoln dealership for service.The Lincoln waiting area is separated by red and gold stations but you can sit anywhere.I asked for the price on a part that needs to be ordered.I was previously given a quote of $100 with part and paint.$225 was added to my service check out when I asked why, she said Oh that's not the right price.A &164.00 service turned to $198 because there's a 3% fee I wasn't aware of before when I had the opportunity to get cash.They said my car was out front, I walked around the lot until I found my car parked outside of the bay doors at the back of the lot.My car was filthy from the wash , the car had been sprayed with water and the dirt was swirled around on the paint so bad I couldn't use my back up camera.I found Holly to ask about the wash she said it's not a detail but it's supposed to be clean and the front mats vacuumed.Neither were done, she asked if I wanted them to do it again but this is the second time this happened.I have my car serviced in Charleston , Fredericksburg and York.Ive never had someone explain that doing a mediocre job is the standard.I won't be returning to this location

Ms. Laurel in the Parts department quickly assisted me while also training a team member on how to…read morechange out key fob batteries. To many people this maybe a small task, but for me, it was the attention to detail in assisting the customer while showing leadership in helping a coworker accomplish a new task.

I purchased a used BMW from them and 2 weeks later it was in the shop for a sound in the right…read morefront end of the vehicle. Of course, they didn't find where the sound was coming from, but they did find that the vehicle had a leaking radiator. So that was fixed but they also found that the weld between the radiator and the bumper was cracked. They said that they would have to replace the part that was welded which was going to cost over $1500. I took it to a welder and had it repaired. They do not have a welded, so they rather replace parts. Which I think is ridiculous! After that being said. After those 2 weeks I had to take the vehicle was back in the shop for another sound on the left side. Which they found and took care of it. It was a small piece of wood stuck in the brake. I left the vehicle there again for another week so they can try to find the same sound that I was previously hearing. They finally found the sound!! The hydraulics shocks needed to be replaced. I would NOT recommend this dealership to purchase a used vehicle from. They do not inspect the vehicles thoroughly before reselling them. As I was told by the sales manager they check to see if the vehicle is safe to drive. They check fluids and change windshield wipers if needed! What a joke!! They don't seem to care if the vehicle isn't sound to resell! I will Never do business with them again! Buyers be a were!!!

Cody Mitchell Is the WORST Mechanic Advisor there and Deal with ANYONE there but him. He will tell…read moreyou need 2 Tires, but yet fail to mention brakes squealing and needs replaced. Then he has to be TOLD what code means when he has tools of what needed to be replaced. Sounds like I need work at dealership again to clean out the Fake Service Advisors with Bad Attitudes!

Fire the female service writer. What a joke this place is…read more Asked for alignment and oil change she told me it did not need an alignment and they never changed the oil. When I ask you to do something I expect it to be done, took car to bell and bell in little river and they took care of everything oh and it was out of alignment. Stay away from this place

Came to Myrtle Beach on vacation ended up leaving with a new truck thanks to our Amazing salesman…read moreDonta M.L.Hunt this guy was totally awesome from the greeting to the thanks for allowing me the pleasure of working with you He went over and above to make sure the the truck my husband purchased was the best fit for him no pressure he took the time to get to know him and what he was looking for in a truck explaining everything step my step as we were from out of state (VA) I see why this man was salesman of the month so many times it shows in his attitude he loves whst he does it's not about the commission for him and if it is you wouldn't know it we went to another dealership before stopping by Beach Buick GMC and so glad me made the second stop. If we are ever in need of another vacation vehicle purchase we will contact Donta Hunt again Top Notch Salesman and great guy. Stop by and say hello if you are ever interested in getting a vehicle tell them the VA Days sent you You will not be disappointed

Our salesman at Beach Ford we called MAD MIKE and he was just great. What a personality so we…read moreenjoyed working with him. The other employees at that dealership were very polite and professional. We bought a 2020 Nissan Kicks with a low 33,000 or so miles on it. Going through their pre-certified program they had a fresh oil change, a new cabin air filter, and four brand new tires. The wife was happy as this was her Christmas party. We called Mike Mad because he was mad about doing the best job for Beach Automotive Group, selling vehicles with that personal touch, and making us laugh. Would recommend this dealership to anyone. On a fixed income our finance guru Stephen was good to work with giving us a reasonable monthly figure for the balance of our financing. The funny thing is the bank for financing was my own personal bank Wells Fargo. Only thing we need at this time is a copy of the three-year warranty on our vehicle. Let's face it folks if the wife ain't happy neither am I. She said get the paperwork-yes dear! Does this sound familiar guys? With that said MERRY CHRISTMAS and Happy New Year to all!

Brought my Ford in for a recall for airbag inflator. Made an appt for 9 a.m., said it would take a…read morecouple of hours. At 3 p.m. I hadn't heard anything so I called. It wasn't ready and nobody called to give me an update. Poor customer service.

Good cars for a reasonable price. Really nice service personnel. We have bought two vehicles here,…read moregood experience both times.

Absolute crooks. Every stereotype about used salesmen and mechanics apply to this business…read more I purchased a car from North Carolina, the clutch of which failed immediately upon it being delivered. That'll be a separate review for that dealership, but I digress. I took it to Hyundai since the car was a Hyundai Veloster, thinking they would have the expertise to fix their own brand of car. They charge me $3k to fix the clutch. My boyfriend picks it up, drives it 13 miles to work and back twice, and the clutch fails again. The dealership takes absolutely no accountability for the failure and blames my boyfriend for "driving it badly." Bro. My boyfriend has been driving manual for approx 20 years, and even a 13-year-old practicing driving on mommy's car wouldn't have resulted in that severe of a clutch failure after four short drives (which the service manager Jason shamelessly lied about and said there were 200 miles put on it since the repair. Not true. I know where that car was being driven and how long it was driven for. Pure gaslighting tactic.) I consistently tried to reason with Jason explaining that I recognized everything regarding the reality of the situation, and he was consistently condescending in his lies. Jason... I still know my boyfriend didn't destroy this clutch. Your employees inadvertently admitted that they encounter very limited instances of fixing manual cars, and that was evident by how mine was repaired. But it was the manipulation and refusal to take responsibility for me. I begged them to examine it for free to make sure they installed the new clutch properly. They refused for two weeks straight. I had to have it towed away back to my home to do God knows what with it after paying this dealership $3k to fix it, have it fail again almost immediately, and have them not even be willing to investigate the POSSIBILITY that they f*cked something up. Avoid, avoid, avoid. Do not buy a car from here, do not take your car here to get it fixed. They're scumbag liars.

Touch screen was not working and driver seat would not adjust. I was given a rental car for 3 days…read morebecause parts had to be ordered. Both were fixed and my overall experience was excellent. Cristal my service adviser was very friendly and polite thanks for everything. Ken Tallent

When we moved here my husband selected this dealership as our go to for service and vehicle…read morepurchase. We purchased two vehicles from them. But sadly we've watched the quality and level of service decline. We've endured long waits for days while our repairs took much longer than promised and phone calls went repeatedly to voicemail and eventually went unreturned. I don't know if its indifference or understaffing however after much reflection our next vehicle will not be purchased there and we've sought service elsewhere. We gave you our business and you let us down. We deserve better from you...we gave you an opportunity to deserve our patronage and you all failed to deliver. Au revoir~