If I could give zero stars, I would. I would like to provide an update to my previous rave review of this auto repair shop. My dad and I have been coming to this shop for years, but sadly a few years ago the original owner passed away, leaving the shop in the control of other folks. Ryan, who no longer works at this shop, was a wonderful mechanic that I worked with before at the time of this previous review, and recently I brought in my car thinking that he still worked there and that it would be similar experience. Sadly, I was mistaken on this assumption. I brought in my 1991 buick reatta that was previously my dad's because it wouldn't start and was driving incorrectly. This shop, under previous ownership, had worked on this car several times as it is a rather picky car and the experience was great. This time the car was towed in I expected the same experience. My boyfriend had taken care of getting the car towed and talking to the shop cause in this regard he knows far more than me, so I thought it made the most sense. While he was discussing the car being towed there, he made it abundantly clear that we would like to be asked before any money was spent on the car as we were trying to keep within a certain budget, the woman on the phone thoroughly assured him that that would be no problem and was what they do as standard practice, so we said great, and agreed to have the car towed over for them to look at when they were available. The following week, my boyfriend received the only phone call since towing the car from Bryan (who I am assuming is a mechanic or manager of the shop). In this phone call Bryan explained that in order to diagnose the car they first had to get it diagnose it which completely understandable, but the part that in no way is okay or understandable, is that they had already put on a new starter and electronic spark control module without attempting to contact us in any capacity or receiving consent to do so. Then, Bryan informed him that we now owe him $900 that we did not originally agree too. Then Bryan proceeded to inform us that the car also needed another $1400 to repair it. Shocked and feeling taken advantage of is understatement. My boyfriend, clarified multiple times that they did this without our consent to which his argument was "I had to start it to diagnose it" completely missing the point that he unceremoniously spent $900 dollars of someone else's money. He then asked Bryan "can I at least drive the car home," to which Bryan said "no, you will have to have it towed, it will not drive." So, he said that he would talk to me and get back to Bryan about what we wanted to do next. The following day after hearing this, I decided to call myself just confirm that I completely understood everything and there was no miscommunication. In the phone call, Bryan again confirmed that he had, in fact, done $900 dollars worth of work on the car without our consent even though the woman on the phone was explicitly told to call us before spending any money. Again, his argument was "I had to start to diagnose it." I asked if we can have the parts removed and just take the car back and he said that he could take off the new starter, but not the electronic spark control module because the place they ordered it from "will not accept the return." At the end of this, Bryan stated that either we could pay the $900 dollars and tow the car away, or pay $500 dollars and tow the car away. Still stating that the car CANNOT drive. No option or remorse for taking advantage of us and the situation. No offer to fix the problem that was caused by the shop. No apology. Nothing. I asked him to send me an itemized receipt via email, so that I could review it in detail and consider what to do. In the end, we were able to get a loan from family to pay the $900 as the other option was to be a part short than we came in. When we paid, suddenly, the car could be driven homeand no longer had to be towed home. The car drove 25 minutes home. While the drive was not perfect and taken very slow, it COULD be driven. Me, personally, I feel as though adamantly telling us on two separate occasions may have been a way of manipulating us into spending the extra $1300, so that we didn't have to pay to tow the car again. In the end, I would NEVER recommend this shop to anyone. EVER. It is incredibly disheartening for a local business that has taken care of my family for many years to have gone down the drain like this with new management. If you feel like being swindled, taken advantage of, or like you want someone to spend your money without your consent, this is the place for you, otherwise steer clear. I wouldn't trust them with my worst enemy's car, let alone mine, my friend's, or my family's. I have attached a copy of the itemized receipt (personal information crossed out) and highlight the portion of the work that was completed prior to us being informed, just so it's clear that I am not exaggerating. read more

Autocare Services - Itemized Receipt - Auto Repair Near Me - Myrtle Beach, South Carolina

While I was in Myrtle Beach for a softball tournament, I experienced a car issue. In a panic, I called them first thing in the morning, talked to the manager and he told me to bring it right over. As soon as I got there, they fix my car in 10 minutes!!! I was so relieved!! Everyone was super friendly! Best part was that they didn't charge me. Overall, had a wonderful experience with them. Now, I can feel confident driving 10 hours back home with no worries!! Thank you!!! read more

I had an 04 Honda civic that on my way to Ohio the transmission broke down in NC right before the mountains. After talking with Brian, the new owner, he explained the issue, gave me some options and got me back on the road within a week (we had to order a transmission and I know it was going to take some time). When you read all the other reviews about how much they care about thier customers, I can promise you its 100% true. As a woman I've been talked down to, and had to buy parts for my car, for systems it didn't even have, but I know coming here I'm going to be treated with kindness, respect and honesty. I can't recommend Brian and his team enough. read more

I and my family were loyal customers for 14 years. Then the founder died and new management is in place. We will be searching for a new auto shop, as I now see no interest in customer loyalty or relationship, in my opi. read more

We took my daughter in law's car here for a transmission problem. They had the car for 3 weeks and all they did was drop the tranny and told my daughter in law to search for parts, yes SHE had to search for the parts. Then they said it was more than a transmission issue. The transfer case is now in the back of the car. The axle needed repair. They said once they put the car up on the lift it has to stay there until it's fixed. THAT was a lie! They pulled the car down the same day and it sat on the lot until I finally sent a tow to get it out of there, but not until they charged me $1100!! Yes, $1100 to LOOK at the transmission and pull apart the transfer case!!!! The owner Ernie threatened to put a lien on the car if I didn't pay it, so naturally I paid it. Hell if I'll let him have my $30000 car. They did absolutely NO REPAIRS to the car! So now I have the car at a different mechanic who now has to put it all back together to figure out what was wrong with it in the first place since AUTOCARE has no clue how to work on a foreign transmission or how to order parts. One more thing, Ryan the manager was very polite and cordial. The owner Ernie was a friggin lunatic. Good luck to anyone who takes their car here for service. read more

Autocare Services - The $1100 we were charged for their 'free diagnostic'. Ha!! - Auto Repair Near Me - Myrtle Beach, South Carolina

They do not do what they say. They take your money, hold your car for days, and look for other things to charge you for. When they can't fix the issue, they refuse to return the money. If you want to get ripped off, that's the place to go to. read more

We have been using Ernie for our Autocare needs for years! He is quick, reliable and honest! He even went out of his way to take me back to work while he finished up my car! read more

They keep your car forever; they only have one technician who is actually pretty good. But they never return your phone calls. They lie about ordering parts when they really don't. Their customer service is terrible. Worst I've ever seen. I would never recommend this place unless you want to drop your car off and not see it for months and then they don't ever fix everything completely and they're very expensive. This place is very very bad. read more

Thanks Guys for everything. They were able to find out what the problem was with my Nissan Altima.

excellent honest guys there. they did a great job too on fixing my mercedes covertable top.

Absolutely recommend to this Autocare service based on Myrtle beach, South Carolina. Drove from Charlotte to Myrtle beach and my tire got flat because I banged on the curve and wasn't able to drive car anymore because it was totally off the air and my tire was broken. I called many Autocare services to fix my car to my hotel because I wasn't able to drive since it was totally off. None of the Autocare have coming in service, but luckily found this place and when I called them the owner picked up call and he was very helpful and I told him If they can come and pick our car and fix he said he will send his people to get the car fix. Am so glad the towing service was good he was nice and I asked him to if me and my sis can go along with him so when the car is ready we will drive back and he was okay and he took us to Autocare.. he was very friendly and curtesy. Well, they took 10 mins to changed my car tire and made sure everything is fine. Prices are very affordable and their customer service is phenomenal I would definitely recommend to anyone. Thank you once again :) read more

Ernie and all the guys at AutoCare ServiceCenter have working with me and my vehicles nearly 6yrs. Even after moving to California and coming back they renember me. They are honest and do right by the consumer,even if your female and know little to nothing about cars. read more

I have an Audi convertible that is starting to act like a lemon recently so the guys have had a chance to repair the roof mechanism, the battery, the alternator and some relay switches causing starting issues, as well as some routine maintenance. They have been great in every way and I have really put them to the test. Much more economical than the previous people with better results. Doug Conaway read more

Ernie and his team are awesome. Amazing customer service. Great value. these guys have the knowledge to solve problem. Plus they use worldpac parts so i feel confident in their quality. read more

Ernie at Automotive Services took very good care of my Mercedes C320. I will be taking my car again for future maintenance. I would highly recommend this place because they didn't charge outrageous prices for a Mercedes. In fact, the oil was even changed for free. Great service and fair prices. read more