We had a very good experience with Enterprise Car Rental. We were to fly back on Spirit, but our flight was cancelled due to them closing. Enterprise was able to get us a vehicle so we were able to drive home. A Big Thank You to Assistant Manager Michael Musick and Shareen (sorry, we didn't get her last name). Both were wonderful and very helpful!! Rocky read more

I had a very disappointing experience with Enterprise car rental. I was incorrectly charged for two days despite returning car within the 24 hour time frame. Car was returned in pristine condition. Multiple attempts to resolve the duplicate error and security deposit, still not resolved. Since mid-December, I've made 10 phone calls, received two separate reference numbers, customer service repeatedly promised that the issue would be escalated, and resolved. Unfortunately, nothing has been done, and I'm still waiting for a refund. The lack of follow-through and accountability is extremely frustrating. This has been an ongoing issue for months with no resolution in sight. Based on my experience, I will not be renting from Enterprise ever again. I strongly recommend others double-check their charges and be cautious when dealing with Enterprise. read more

Horrible horrible horrible. Reserved a car for a one way to Florida, told I had to pick it up at the Myrtle Beach Airport. I take an Uber $80 dollars to pick up the car only to get there and was told we have NO cars available. They were unwilling to help me. I was told that's what I get for using a 3rd party company to reserve a car. Then I told them I booked my reservation directly with Enterprise. Then I was told sorry it happens all the time. Is this a good was to run a company? read more

The Enterprise employees left before closing time despite us having a reservation. Our flight was not delayed & was scheduled to arrive at 11pm to Myrtle Beach airport. When we got our baggage and headed to the rental car building we were told Enterprise had already left & we were out of luck. They also left other customers who had pre-paid for their rental. Alamo & Budget were out of cars but thankfully Thrify had some left. We would have been SOl Horrible start to our vacation. We had rented a premium luxury suv and obviously Thrifty didn't have any comparable. So upset at Enterprise for leaving work early. read more

We had a car rented at the Myrtle Beach airport. Got to the counter and were told there were no available cars for 2-3 hours. There were several other families waiting also. We were stuck like everyone else, so we made our way into the waiting crowd. The lady working the counter realized we only needed a small car and called me back to the counter and said she had a car for us. This did not go well for the people behind us. We got the keys found the car (the only one in the lot) Why would a company book more cars than they have avaliable? read more

Everything went well. Great attitude and customer service from the staff. Car was clean and ready to go. Up.

if i could leave no star i would. had a car rented on my phone and went to go pick it up. NOPE. wanted a credit.card on file. well i went n brought my credit card to them. they told me previous to me giving my card they would NOT charge my credit card. it was just to have on fold. it was declined because my credit limit wasn't even high enough. i said I was told by other guy they just needed it saved on file. he said oh it was a misunderstanding. I SPENT OVER AN HOUR STANDING THERE JUST TO BE TOLD I COULDNT GRAB THIS VEHICLE EVEN TBOUGH MY BANK CARD HAS WELL ENOUGH MONEY ON IT. TO say I'm outraged is an understatement. total joke. and dont worry about calling their phone number because all you'll get is a foreign person who doesn't even work in the building nor do they know the actual policies. read more

Do not patronize this business!! We were charged close to $1300 for 5 days! They told us that they are not affiliated with AAA or AARP! They suggested we try our Costco membership for a discount and even denied us that even though we are in good standing! I believe we were gouged and the lady at the return desk wasn't even friendly. I was so disappointed with them, I will encourage every one of my followers to not patronize this company. read more

interior of car was very dusty and dirty. car was also very basic and just felt grimey. will not rent from Thrifty again.

Would NOT recommend! Charged additional fuel charges even though we stopped and filled up the car right by the airport. Attendant gave the all clear and said we were good to go and then we still received charges! Don't use this company!!!! read more

Our flight was delayed 1 hr last night so I called enterprise and they said we would have until 11 am the following day to pick up our rental (12 hr window). I called this morning to verify and they said we were given wrong information and they no longer have a rental for us! I booked this months ago and now we don't have a rental for a week! I'm so upset :( I can't believe nothing was done to make this right... no waiting list etc After emailing customer service as asked, there has still not been a resolution. I was told I would receive 3 free days at any international airport and that a coupon code would be emailed to me. I did not receive that coupon code. I was given the manager's contact information but did not receive a response. I'm going to reach out to CTA (California teacher's association) because we use only Enterprise and recommend we use another rental car company. read more

Our flight was due to arrive 30 minutes after closing and they assured me someone would stay late so I could get my car. Luckily we arrived 20 minutes early and Eleanor stayed after just for us. She was a delight and delivered the best customer service I have had from any Enterprise location I have used in recent memory. The car was spotless and it was an easy pick up. read more

Can't say how continually disappointed I am in enterprise. I made an online reservation for a one-way car trip. I go to the counter and the kid tells me they don't have enough cars, so they cant fill my reservation. If you don't support one way reservations, don't take them. My preferred rental company Hertz tells me if they can support my request or not when I make the reservation. I ended up with Alamo and actually paid less than Enteprise. Definitely won't recommend (or use) Enterprise. BTW - I travel weekly and rent 4-5X per month. @enterprise you've lost that business for sure. read more

Please beware people these people stick you with charges on vehicle's I learned the hard way what they do is hand you the car keys they have no one there to check you out then they have a nasty person waiting on you to get back and they start blaming you for damages. It's a game then they send you an invoice. Every other rental Hertz and others have employees to check out you car please beware I didn't read the reviews people tried to warn us it's true. Beware or you will be charged falsely for a car you didn't damage just so you know. This is no stars we need a class action law suit, read more

Reservations mean nothing. Made a reservation a month ago and decided to stop by the agency to confirm the size of the van. I was told that they were glad I stopped by and that they probably would not have a vehicle for me, which is a few weeks away. No interest in finding me something else, just a sorry. Now I'm in a crunch to find something else. read more

Absolute trash customer service. Should have read the reviews before booking here. You claim to base your business on customer service and going the extra mile but you don't do it at all. read more

Shout out to "Priscilla" who helped me get THE PERFECT automobile for my visit in mid-August. I rent from this location frequently and am always satisfied with the customer service and vehicles. read more

I would leave it a zero if I could!! Long lines and only 2 people at the desk we have been in line 40 mins and probably have another 30 mins or so!! Pay a little more and go with a different company!! read more

Have a business account with Enterprise and I needed to rent a car for a month and they wouldn't rent me one because I was local. Asked if I just flown into town I said no and he just dismissed me , I have rented lots of cars here before so I took my business down to kiosks down to Avis and they were happy to get my business. Never rent from Enterprise again Ridiculous, definitely need customer service lessons read more

I recently rented a car from enterprise Myrtle beach airport for less than 24 hours. I received a damaged car(black Jeep grand Cherokee). I immediately noticed the damage when initially inspecting the vehicle. I had to find the lot attendant to show them the damage who very quickly scribbled a mark on my contract and sent me on my way. Figuring that I had done my due diligence to notify of preexisting damage, I then returned the car 1 day later and again notified the lot attendant that the car was returned in the same condition with pre-existing damage. In BOTH instances the lot attendants BOTH stated that they recognized that damage from before. A few days after returning my vehicle, I get an email from the damage recovery unit stating that they're investigating vehicle damage. Despite calling and disputing this, they very quickly rejected my dispute and state that I am being held responsible for damages! Something is clearly wrong with the way that enterprise is running this location at Myrtle beach airport if they're pinning their customers WRONGLY with damage without ANY proof or evidence. I have tried calling this location numerous times and can't get anyone to answer. I tried calling the general customer service number and got someone who had very broken English and not able to help at all. I finally reached out to "care@enterprise.com" and someone emailed me back without a few hours fortunately and stated that they're going to forward this to the regional manager. I can't say that I have confidence that anything will be corrected at this point. I will continue to pursue this and possibly legal action if need be. PLEASE AVOID ENTERPRISE if this is how they run their business! I am clearly not the first person to encounter this at this Myrtle beach airport location. Edit to the response below: I have already reached out to care@enterprise.com as noted above in the review. No resolution as of yet. Update: Added one additional star. After many phone calls, long wait times on hold, and persistence, I was finally able to get in contact with Jackie from the Myrtle Beach Airport location who was very nice and took this situation seriously. Thankfully she was able to get the claim dropped as it should have been from the very start. I then had to track down the adjuster from the damage recovery unit to make sure they were aware and closed the claim. Very thankful this headache is over! read more

Rent a one way from Beach to Charlotte and the. Home. Returned the vehicle to local Enterprise office and was treated exactly as expected!! They have a great staff at the Gastonia location which is limited the Lowell areas d they are informed, up to date and very easy to work and deal with! Will continue using Enterprise Rent A Car when the opportunity or need arises!! read more

I don't know why rental car companies bother to let you reserve a specific car online if they're just going to give you the opposite anyway. I know it's based on availability, but still! My parents and I rented a car through Enterprise last month and although we initially opted for a pretty generic sedan (VW Jetta I think), we ended up with a Jeep Wrangler that REEKED of cigarette smoke. Seriously, it was so disgusting and took the better part of four days to air out. A shame because this was truly the only issue. The staff were nice enough and efficient in getting us the vehicle. Just wish they had a few more options available! read more

I left earrings & my sons glasses in the cubby in front of the passenger seat & they claim his glasses weren't in there, even tho I know for a fact they were. We had to call many times just to get them to find the earrings which were a gift from my gram. Thank God they finally 'found' them. Leaving this review until we get our glasses back. read more

This is by far the worst company I have ever dealt with. I booked the car online to drive home to Michigan, never once did it say that this location did not accept MasterCard that was considered a debit. We fought with the company for over 3 hours, when we finally called the corporate office. The lady on the phone apologized over and over again, and actually told me to cancel the reservation and go through a different company. If the corporate office tells you to use a different company something is wrong with this picture. We will never use enterprise again. read more

BEWARE. Drop off bags on way in to return rental. It's a hike with luggage back to terminal. NO HELP. When arriving if possible have someone wait with bags. There was a family. (That's who is coming). Three kids carry on. Car seats and a baby. Not designed well at all read more

I've travelled alot and this is the worst rental car company I've ever worked with. The employees are rude, unprofessional and not at all accommodating to their customers. We were given a damaged vehicle (headlights wouldn't work, a major problem when trying to drive at night) during our vacation and when we called to report it, took us over an hour to get someone on the phone. Rather than replace our vehicle, they told us to take it to firestone to get it fixed ourselves. After spending two hours at firestone, they said they could not fix the vehicle. When we called enterprise back and again waited on the phone, they told us to take it to a dealer. We refused to sit at a car dealer all day on our vacation and instead took it back to enterprise, where they were very unprofessional and yelled that they could not give us another car. In summary, do not ever use this company. read more

I was traveling from Detroit to Myrtle beach and my flight was delayed for 4 hours. I called enterprise in Myrtle beach to inform them of the situation and was told they will update the reservation. Unfortunately we arrived 5 hours late and sad to say the luxury SUV reserved was not available. I received a pickup truck instead for 4 people with golf bags and luggage. Besides from the rain and wet bags the overall experience was satisfactory. read more

Rented a car for vacation only to be told they have run out of cars and will not honor my reservation. Infact the service from other rental companies like dollar and budget are much better. Avoid enterprise at this location like plague. read more

I am writing this review as previous phone calls and emails have went nowhere or not returned at all. My wife and I rented a car from this location the last week in June, the car was to be returned July 3rd. The vehicle was very comfortable. My issue was on July 1st I was pulled over by a State Trooper. He informed me that my Florida registration was out of date and had expired at the end of June. I explained to him that this car was a rental. He told me that he could have the vehicle towed and myself ticketed. Since our flight was very early the office was not open when we dropped our vehicle off. I did call Enterprise when I got home and was given a Reference number. I was told someone would contact me in a few days. I did receive a call from the manager. Since I booked my car through the airline they could not refund me but would send me vouchers for a future rental. Almost a month has passed and nothing. Several emails sent and a call that was never returned. Poor business practices and very unhappy customer. Included is visual proof of the bad sticker. read more

Enterprise Rent-A-Car - Car Rental Near Me - Myrtle Beach, South Carolina

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Waited in line for an hour even though I had a reservation. That sort of service is not worth the small difference in price.

Made a reservation months in advance before trip arrive only to be told we have run out of cars. Very unprofessional and unacceptable.

I think this may be the worst one yet, let me preface that don't own a major credit cards, though my bank card says visa on it, was not excepted or concidered all because of the word debit being on it. Really bad customer service both in person and on the phone, didn't want to my money in any form. AVOID this company at all cost. read more

I picked up my car and it smelled like smoke. I thought it would dissipate, I even bought an air freshener but it was horrid. Like a cigarette smoker and a cigar smoker were having a contest on who could smoke more in my subcompact rental prior to me renting. 3 days into my vacation I couldn't take it anymore. I called and they graciously swapped my car for another. They were great to work with and very friendly. I will use them again. read more

Do not rent from here. I was quoted one thing as far as the payment, was told that I could not pay the way I was quoted even though I had a voice mail from their employee. Called the next day and employee was now on vacation. Would not reach out to her for the information on which manager she spoke to. So much for customer service!! Finally the paperwork saying how vans could be under one card was "found". Then they say they can't find the keys BUT had the paperwork. Confusing thing is I put the keys in the Dropbox WITH the paperwork. How do they have one without the other? Horrible service, getting the run around(told me to look in my suitcase!! So what they are telling me is that I parked the van, got out my suitcase, stuck the keys to a vehicle that was rented inside the my luggage, walked Thru security and got on the plane.). Yet they found the paperwork which was in the Dropbox with the keys but no keys. now on return phone call feel like I'm being threaten about the keys. Should be zero stars. Do not rent from here read all the comments!! A lot of negative ones. This is the Myrtle Beach enterprise rent a car airport location!! read more

Actually it should be 0 stars. Had to rent a car for an emergency, it's the first time too, and we get in it and SURPRISE it's infested with ants. Yeah, that's right, the car is full of little black ants. It's a red 2014 Hyundai elantra with South Carolina tags. If you get this car please decline it!!! We still have to use it and it will be in greensboro tomorrow for some poor soul to get. So be warned! read more

Rented a car here upon arrival at Myrtle Beach International Airport. Final charge on credit card statement was more than what I was quoted. The car itself was sub par. Wonky accelerator and break pedals..very dangerous. Wrote in a complaint when I came back from Holidays, only to be called back a week later with excuses, and of course no price correction or credit. Avoid. read more

I went online reserved a car it said total price was 207.25 I just got paid and went to office was informed I had to have an updated license I moved up in myrtle beach a week ago then was given a ford focus for 383.49 and 150 security deposit it took my whole entire paycheck just to rent a car was informed at office that was the cheapest they had called back tried to get cheaper car was informed I had the cheaper one and they had no more cars on site will NOT be using them again. Biggest RipOFF read more

The customer service i.e. Care@enterprise.com is equally ineffective. The response from Enterprise to the reviews is B.S. and simply a canned response. When I tried to supply detailed info, Enterprise sent a response to say it didn't come from an email attached to the review. What? There IS no separate email attached to Yelp? I give up. Lesson learned. read more

The price of the car I rented was cheaper versus other sites, the car was in good condition and it was clean inside. The staff I talked to were friendly and helpful. I got a Honda Civic with unlimited mileage and gas. read more

Waited in line for 30 minutes before the single agent working the desk let us know they had no more cars available despite having a reservation. I was able to move to Avis and get the second-to-last car available from any of the rental agencies. That left about 12 families that Enterprise stranded in the Myrtle Beach airport that night. The Avis clerk said Enterprise has this problem all the time. Other Enterprise locations are good, but this one is clearly mismanaged. read more