I've been waiting for a car for 50 minutes. Terrible customer service, if you are too busy, hire more employees. Update: after 50 minutes they don't have a car for me even though they told me what time to come. read more

Staff was very helpful while checking out a rental my insurance company had arranged. They were very kind and knowledgeable of the process. The rental car I was set up with did have a dirty windshield from several bugs/smears, but that is my only negative takeaway from my enterprise experience. read more

Jacob and James did a fantastic job especially in the customer service department! They made a very stressful situation way less stressful and I really appreciate their help! This was after the West Ashley location wasn't willing to help at all when my vehicle was unsafe to drive. Thanks again guys!! read more

I went back and forth with both locations in Mt.Pleasant SC and was not only not impressed but horrified with my whole experience. Elementary, sloppy, no attention to detail, poor interpersonal skills, zero customer service, no apologies. Nothing mattered about making my experience a good one. Please realize that I have not had to rent a vehicle since the mid-1990's and I am just appalled at how very primitive and sloppy this business truly is. If these businesses don't have the right vehicle then please make up for the loss with a lesser price and an apology. Wish I had the energy to explain in detail but they are not worth my energy. I am NOT impressed and do not recommend either location of Enterprise. You are better off bartering for a vehicle with someone you already have relationships with as relationships and respect truly colors my world. read more

Flawless experience! My insurance adjuster at Safeco made a reservation for me once I advised her of my drop off date at Caliber Collison. I stopped by a week ahead to discuss my options given my daily rental allowance. On the repair drop off date, as promised, a driver from Enterprise pulled up at Caliber at 9:30 am to take me back to Enterprise to pick up my rental. We checked and noted prior scratches, etc., signed required documents and I drove off. I was given an option of leaving the car and keys at Caliber; however, I thought it best to return the rental to Enterprise, myself, to assure that everything checked out in my presence. A driver took me back to Caliber to pick up my waiting chariot. No glitches ... so easy ... everyone was friendly and helpful. Highly recommend this location if you are seeking a rental from Enterprise. read more

Enterprise Rent-A-Car - Car Rental Near Me - Mount Pleasant, South Carolina

Do not rent from this location. Spend the extra time and money to rent from Charleston airport location. I turned in a rental (overnight drop off/key drop) and had to call 2 days after turning it in for them to close out my rental. 45 days later receive a damage claim with no ability to contest. read more

This was the worst experience I have ever had renting a car. I rented one days ago, received a confirmation, and then 1 hour before pick up I was told they had no cars. I missed my trip. I again had to rent a car with them yesterday. I received TWO confirmation confirming they had a car. I went to go pick it up today and when I got to the counter they told me they had zero cars. I again missed an urgent trip to a funeral and had to spend and extra $300 to change my flight that I now would miss without the car. When I pulled in the lot there was 1 large suv in the lot, the exact same car that I had reserved. When I was in line there were two guys in front of me needing help and they drove off in the 1 large SUV left. When I approached the counter and said the name on my reservation, you would tell he had just messed up and given my car away to the guys in front of me. He was absolutely no help in finding a new car at another location either. Clearly your system on how to reserve cars if failing you. Figure out a way to not be able to rent a car if you do not have any or alert the customer asap. I called 7 times before going to this enterprise to triple check my reservation and it rang forever and then I was told no one could come to the phone. When I got there and told them that, he said sorry there's only two of us working so they just weren't answering phones...which is funny cause they were both just sitting around and if they had zero cars to give out then I dont think they really had anything to do. I was patient to a point but twice in a week, missed trips, confirmations that were not upheld, and no help to solve either problem is not good management. read more

I went online and reserved a vehicle the day before. Took an Uber to their branch and they had NO available cars that day! What??!! The guys were friendly and gave us suggestions of nearby things to do but we did not get a car. read more

Jacob De Luca was extremely helpful, super friendly and organized. Great customer service!

I came in in a bad mood and these guys did everything possible to get me out of there with a smile. Very patient and professional and exceptional customer service! I really appreciated the effort they made to turn my day around ! read more

Received excellent service from a young man named Mr Moore @ the Mt Pleasant location. Was very patient with my "old ageness"

The staff at this location are just amazing! I was in a rental for over a month due to an accident and the entire staff was so helpful and kind. I would drive out of my way to use this local entirely based on their staff. read more

Went to enterprise because they were to have a Tahoe in and it's close. Upon arriving the only SUV was a Nissan Armada, completely ok. The car was around the side of building and we went with the girl to complete our reservation. She started the car and it sounded like a diesel engine- something was most definitely wrong with the vehicle, it had 40K miles on it which is insane and every tire was gouged, bald and cupped, which now we cannot accept a vehicle that is not safe to drive let alone in the rain. it shouldn't even been on the road We took the photos of the tires to show the manager (he was inside) and thr Nissan was around the building. We get inside to find a VERY snarky manager Austin. He said he heard the tires weren't good so we showed him the pictures, his response was "glad you took pictures" in a condescending way. He responded that we could rent from somewhere else if we didn't want that vehicle and it must have "slipped though the inspection, we are all human" with the tires looking like that. He dangled the keys in the air and said it will be taken off the road right now- which we are pretty sure he just rented it to the next customer, so if you rented an armada, silver, 40k miles from mount pleasant today, this isn't safe!! Unacceptable behavior, dangerous cars and an attitude to top it off. They don't want or need business obviously. Went to the airport instead. read more

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Easy breezy from pickup to drop off. It was sudden situation but Enterprise took care of me. Even opened early.

Was scammed out of 600$. Was in an accident that was not my fault, progressive sent me here to get a car i had to pretty much reserve it my self. they said they didn't have an economy car and had to give a bigger car for free. They said I had to give them my card information for damages but nothing would be charged. Well at the end they had charged 600$ in"upgrade" fees for the bigger car. I called twice to talk to a manager and "he's busy" he would call back, never happened. I went up there and " they would talk with Progressive and the manager would get back to me, never happened. they must be in with progressive cause "there's nothing we can do"Progressive says. So beware or get a lawyer if this happens to you. read more

HORRIBLE. Was told Enterprise would meet me at my auto shop day of service and to call 15 Minutes prior to my apt. I tried calling 7 times no one picked up. I drive twenty minutes out of my way each direction to get to the physical Enterprise location off Johnny dodds. When I arrive all all three workers are just sitting there and I let them no no one is answering there phone, I'm late for my car apt and ask for someone to follow me to the auto shop in north mount pleasant. I get to the auto shop and no one is there. A van shows up and I'm told I'm now going to be brought back to south mount pleasant to pick up the rental. NIGHTMARE. AVOID. Four days into my rental check engine light comes on. read more

This location is great! I've been renting cars for work for 2 months now, and the service here is friendly and professional! When I arrive they greet me, and the pick up of the car proceeds in a timely manner. The cars are like new, clean, well maintained. I usually return the cars after they close, so they have a drop box for keys. My last service included an upgrade to a BMW X5, which I loved. The branch manager Davis Partin handled a small issue for me, and exceeded my expectations with the upgrade. I wish I could recall all the names of the service desk staff, as they all were exceptionally nice and professional. This location may seem odd, but it's been here a long time. With service like this, they deserve to be here. Thank you Enterprise! read more

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Car rented a had 40,000 miles, hard used. Person previously used car had smoked. Requested another car and enterprise refused. Next evening road with a person who. was given a modern suv. Saturday, tried to contact enterprise. After holding twice for2 minutes, I was disconnected This car was rented through my insurance co. I will complain to the insurance co. Do not rent through enterprise!! read more

If your not willing to pick people up and your not willing to rent cars to be dropped at another location .. what good are you !? Defeats the entire purpose! read more

Excellent service. Elliot Ehlen is Amazing! I called this local branch to ask about returning my rental early, after a sub-par experience picking up my rental in Wilmington. Elliot told me to find him when I came in and he went above and beyond to help me. Waived the fee for dropping off at another location and got me in and out quickly. Best service I've ever had at Enterprise or any other rental location--and I've been renting cars for 15+ years. Thank you, Elliot! You saved my future business as a lifetime Enterprise customer. Grateful for your kindness and excellent customer service. read more

To start, the car reeked of smoke. I then agreed to have the optional insurance coverage. Upon speaking with the company about the remaining charge at the end of the rental, I was told I had rented the car for 10 days, despite it only being 9 days. After presenting this fact, the employee then corrected it to 9 days. The employee then told me I owed $228 for the remaining 6 days (after already paying for 3) despite being told the plan would be $15/day. After explaining this fact to the employee, I was then told it would only be a $91 charge. Therefore, the information presented throughout the rental has been conflicting and wrong. Despite another insurance company paying for this rental...thankfully, I would never trust this company to rent from for my own personal use in the future. read more

Sweet Caroline....Good times never seemed so good, so good, so good.... So it's not too often that you find yourself using a neighborhood location, but when you need one, Enterprise is right there for you, hey, they pick you up! So The bad. Went to get some body work done on my truck at Ascue's and gave them a call ahead of time to let them know I would need to be picked up. They pretty much said, call them when I get there...oh great, more wait. Well come to find out that while I was waiting there, another guy had been waiting for almost 30 minutes (considering the office is about 5-8 minutes away, unsat). When the very nice and pretty young lady picked us up...well...it was in a Mustang...so after he squeezed himself in the back, and myself in the front, we rode, had great conversation, and when we pulled up to the office, tucked and rolled out that car. The Office agents ALL were pleasant and great. My agent was Caroline, who was a gem! Only faux pas was the car to be rented didn't have fuel.. I went ahead and got an upgrade for the fuel. The upgrade was pretty much a brand new A4...only 25 miles on it at pickup... very nice car.. When I got back, one of the managers gave me a GOJF card with a free tank of gas on my next rental. All in all, I HIGHLY recommend this location. Especially the great service! LD read more

Worst customer service. do not rent here. the staff is rude and the supervisors are equally as unintelligent and rude too. I'm extremely insulted by the way I was treated. I was mislead and withheld information when leaving with a rental through my insurance. I have been charged 4 times on my cc that I should not be paying because they didn't have any cars on the lot in my price range (including taxes) so I left with a $40 a day vehicle which was my limit with my insurance. the staff failed to tell me and withheld the information that if they do not have a vehicle on the lot they will honor the price of the vehicle you take. I've now been charged over $100 in taxes and will get charged more in the next week. On top of that they're saying I have to return my car 5 days earlier than my 30 days bc of taxes that they should be honoring. This place is ridiculous and I'm extremely unhappy. Do not go here. read more

The only car they had available was an insanely huge pick up truck, so that's what my mom and I took. It was pretty awful to drive, and at one point we hit the wall in a parking garage that was tight. We were honest, admitted it when we dropped it off. Manager said he was really grateful we let them know, said most people drop the keys and run when that happens. My insurance did not have collision, so it wouldn't cover the damage. They told us ask the credit card company (the card I paid for it with) if they will, guess sometimes they do. But no, my credit card company also wouldnt help. I was liable for it all. The manager at enterprise told us I'd get a bill in the mail, but don't worry the mechanic they use is "pretty reasonable." I waited a month+ for the bill to come, whole time enterprise is calling and emailing me asking about my insurance and credit card- repeatedly I'm like "we've already been over this, no. Leave me alone, I'm just waiting for the bill." Finally the bill comes, and yeah enterprise was apparently so "grateful" for our honesty that they tacked on over $1000 extra for 'loss of use.' It was a dent, they could have let someone drive it if they had to. It wasn't even in perfect shape when they gave it to me... Anyway, the bill was about $7300 total. I paid it online fully, as soon as it finally came. AND THEYRE STILL EMAILING AND CALLING, SAYING THE SAME SHIT!!!!!!!! I guess I just have to hear about it until I die. read more

We had an outstanding experience renting a car from the Enterprise on Johnnie Dodds Blvd in Mt. Pleasant. Nothing short of a perfect experience and outstanding customer service! Right from the start Bill picked me up very timely to take me to the location. Kris quickly checked me in and confirmed my reservation. His professionalism and thoughtfulness to make sure the car I was given would fit my mother's walker was really appreciated. The car was immaculate and we did not have any issues the entire week we had it. When I returned the car Mari (with an "i") was very helpful along with the entire crew at the office--Brian, Elliot, and Dre who gave us a ride back to our home. Thank you all! read more

I normally rent from Hertz but thought I would give Enterprise a try as local Hertz didn't have the vehicle type I was looking for. I was surprised when they told me there was a $200 cleaning deposit required. Since they were so concerned about the cleanliness of the vehicle I expected it to be very clean which of course was not the case. The most blaring lack of cleaning was the inside of the windshield which with the sun shinning of it showing shoe prints on the passenger side. Unlike Hertz who makes the pick up process as fast as they can Enterprise intentionally slows down the process to ensure your time is wasted. Even though I was using my companies account which includes LDW they insist on the silly time wasting walk around to point out any damage. With LDW I could bring it back in pieces and be covered so get me in and out faster. Another silly thing is they don't allow pets in their vehicles and will keep your deposit if they see pet hair when you return the vehicle. But having your shoe imprinted on the windshield is OK just so you know!!!! read more

The staff was excellent. Very efficient service and friendly. Made my rental experience very pleasant. Rachel, Crucylena and Mari were the terrific team working today when I returned. They handled a difficult customer with grace and respect. read more

Worst business ever. When I picked up the car it had a chip in windshield, I called a few days later and let them know the chip was spreading. After telling me the chip was previously noted and I would not be responsible Chris offered me another car if I wanted, which I declined. After turning the car in they informed me I would need to file a claim with my insurance company. The manager was rude and so I escalated to corporate. Corporate office informed me that there was no claim against me and that the local office needed to send me a letter in writing. Instead I received a bill for $423 for a new windshield and a letter stating they had filed the claim with my insurance company. The body shop also informed me that people constantly complain about this location. BEWARE read more

I'm renting a lot cars lately so I can definitely say that this is one of the better services out there. As I'm becoming a regular, I get greeted on a first name basis every single time I come in, by every single employee. They are always very helpful and although the rental proces always takes forever (which is normal in 2016), they alway manage to have a chitchat going so the passing of the time feels faster. This particular office is a very recent one but you have to love what they did to it. All the rentals are always very clean and the agents are very much on key and detailed on when it comes to handing over your rental or returning. I'm pretty dissappointed to see the negative reviews below and I hope that this agency quickly gets the recognition it deserves. They are way better than any of the more expensive rentals around and way more flexible which is very important in this day and age. If there's is some negative, i would say it's that they still work with paper instead of table or any other digital registration. read more

My best car rental experience to date! Excellent service by a thoughtful, polite staff and I loved the car I was given so much, a silver Nissan Versa, that I almost cried when I dropped it off, I loved driving it so much. Clean and comfortable 4 door with nice zip! I often rent cars in Hawaii and they all have bad odors when parked out in the sun. This car smelled clean and fresh. Great job, you guys!! I will refer you to any of my friends. read more

I've already contacted the Branch Mgr. in this location (I will omit the name here, although I can and will include it next time). :-( There's a Huge Hiccup with an Ongoing Security Breach problem with this branch. I've already informed the branch manager of an incorrect email address namely my brother's being exchanged for mine. This is the second time within a year and it's still NOT fixed! I was told by the branch they have to confer with their IT Dept to correct the mistake? R U Kidding Me? (You have to confer with your IT Dept?). Correct it already! it's been over a Year! In the meantime, I'm getting my brother's invoice with the inclusion of his billing address, last 4 digits of his credit card number, and other personal information which should be for his eyes only! I also get a surplus of other marketing junk email. The irony of it all? Just Now received an email addressed to my brother, but sent to me - that is - to rate Enterprise (this is the reason for this review as the links gave me link options to come here @ Yelp.) Ok, so here it is Enterprise - I guess you've created your own bed - lay in it. I was informed by the Branch Mgr. last week, she is going to correct it and will give me a status within a week. Well, it's been over a week already! Finally, just imagine IF I was Not the brother, and all *your information* went to another person's email address. Enterprise is LUCKY it went to my email address - as a relative. HEY, Enterprise Rent-A-Car... WAKE Up! and Get your Online Security Act Together! ************************************************************************************************************** If you're interested Enterprise? I have a very simple technical solution for you. C'mon Enterprise you guys cannot be this INEPT! ************************************************************************************************************** read more

When I made a reservation I called the number to Mount Pleasant which actually went to call center. So after calling from the repair shop I was picked up promptly. After I arrived I stated that I was a plus member and gave them my debit card which I knew is $250 usual deposit. I will say I've NEVER had to endure needing a bill from where I was living ... Thank goodness I had my lease that I had printed off before leaving work. And I had to stand there and wait for them to call my insurance company to verify my existence. I've rented many of times from Enterprise and never did I ever go through the experience that I went through. As a plus member I thought this was suppose to make renting less complicated as well as expedite. As I was told being a Plus member didn't even matter in this situation. It was critical that I have a car due to being on medical call in the event of someone needing surgery. Had I not had those documents with me I wouldn't have been able to rent a car. In the end of this ordeal yes I did get a car and Mike did tried to make up for the bad experience by doing a upgrade but I've have to say experience made me question my loyalty to renting from Enterprise. As for calling a number that is listed on the website then being routed to a call center which they didn't identify themselves as such is the other issue. So after arriving to discover that they have no clue what I was said in the conversation nor the people whom I talked to worked there at that location. read more

Man, these guys are freaking pushy. First, you get there, and they can't be bothered to help you. There are like ten people in the office, and only one working the counter. The rest all sit at their desks and don't even move. Once you finally get service, it takes them forever to find your rental agreement. Once they find that, they go through everything, and take a deposit on your credit card. All the while, they're pushing their loss and damage waiver. Constant. Moreover, they try to scare you into paying $17/day for the LDW (and I actually think the full coverage is more like $27/day) by saying that they collect your insurance deductible, regardless of fault, in the event of an accident or damage. Finally, you get outside, and once again, they're pushing you hard on the LDW. I get it. You get a bonus based on additional services purchased. Fine. When you start inspecting the car, they bring you a wet or dirty car (I saw this happen three times) so that you really can't see the paint on the vehicle. They don't explain to you that the damage to the vehicle has to be bigger than a business card for them to charge you, so again, they're pushing the LDW, but not giving you the facts. I only happened to notice a bull's eye on the woman's clipboard, and questioned her on it. Sure enough, bigger than the bull's eye, and they charge, smaller, and they don't. Save yourself a hassle and a nervous breakdown, and rent from someone else. Oh, the Fusion they gave me was very under-optioned, compared to what I've gotten from other rental agencies. National might be a couple bucks more expensive, and they're out at the airport, but they're much, much better. read more

I've rented from this location twice and have had good experiences both times. The reps have always been incredibly friendly and on it. They explained exactly what I was getting and didn't push the additional offers too much. Just a few weeks ago, I was looking to rent a small vehicle to take on a business trip to DC. I asked for a bluetooth vehicle and the rep explained it would be $5 more additionally bc they're only available in full size vehicles. Fine by me. Then he offered insurance which I initially refused (I always do since i have full coverage on my end - why pay twice?). Once we did the walk around of the car, he again offered the insurance but in a very conversational way. He explained given I was traveling in pretty nasty weather, and into a city where a nick could easily chip the car... he'd really recommend it. He reminded me that tho my personal insurance covers the car, it does with a deductible...so anything small, I'd end up paying out of pocket anyway. And this trip was very much due for something small (winter storm + city + awful drivers = you do the math). Long story short, I couldn't be more thankful he explained it as he had, and that he did it in the way he did (not being pushy... no one likes a pushy sales rep). Three miles after getting on the main highway, a rock jumped up and sure enough nicked the rental. And that was before the questionable weather... which ended up being a lot of ice and snow. My fear of paying a ton bc someone was about to slide into me subsided greatly on this trip... all bc this guy took the time to explain why I'd be good especially in my case. I'll certainly be using them in the future. Thanks again Tyler for your patience and advice! read more

The manager did not feel it is important enough to call me back after several attempts. I have spent thousands of dollars with this company but in the future I will choose otherwise. read more

I got a great last minute rate for a compact car. When I arrived, they did not have a compact car available. I ended up with an SUV so I was very pleased. The staff are very nice and thorough. I had no issues with my rental. I was bothered though by their fuel policy. They did not give me a car with a full tank. The fuel gauge was about mid-way between full and half. I was told to return the car with the same amount fuel. When I was putting gas in the tank prior to returning the car, I had to guess the amount of gas I needed to return with the same amount of gas as when I picked it up. Of course, I did not guess well and ended up with the tank being almost fuel. read more

Very pleased with our two day rental. The crew at this location were all friendly and helpful. No issues, no problems, just a smooth transaction. Perfect! The only reason for four starts was the rental could have been a bit better. It was a low end Nissan with high mileage. Not a great car, but certainly did what we needed. read more

I have rented vehicles from the Mt Pleasant Enterprise location since it first opened. Today, I had the privilege to have Andrew help me. He displayed great energy, motivation and time sensitivity. Without a doubt, he is an outstanding employee. Hope the other team members will follow his lead. Historically, the customer service at this location has been slow, disorganized and frustrating to me. Thanks to Andrew, I started my day with a inspiring young professional. read more

The employees and manager at Enterprise in Mt. Pleasant were so incredibly nice and helpful yesterday I had to thank them! I broke down next door, in my own car... not an enterprise car. They were so kind and helpful they jumped my car with a box and waited to let the battery juice up. I was so surprised and thankful at their willingness to help even though it wasn't one of their cars. I've always rented from Enterprise and now more than ever, always will! Thank you for being so kind during such a hard time! I really appreciate you and your business. read more

The place was absolutely swamped both at pick up and drop off. Slowed down service by quite a bit but they kept it orderly and everyone got handled in turn. They were moving so many cars they asked if I would agree to take one with a cracked windshield. It was an upgrade for me and they kept the price but I'm not sure their insurance company would be happy with them. Worked with me on an open ended lease while my car was being repaired. Don't use a debit card! Requires proof of birth and other absurd documentation. Personal references....really? Overall satisfied but might try someplace else next time to see if my experience was any better or different. read more