I've been waiting for a car for 50 minutes. Terrible customer service, if you are too busy, hire…read moremore employees. Update: after 50 minutes they don't have a car for me even though they told me what time to come.

Staff was very helpful while checking out a rental my insurance company had arranged. They were…read morevery kind and knowledgeable of the process. The rental car I was set up with did have a dirty windshield from several bugs/smears, but that is my only negative takeaway from my enterprise experience.

Hertz guy at checkout asked for my key at checkout. Did not give it back at exit and I did not…read morenotice. Shut off car in valet at hotel and it is still there. I just crossed over the 1 hour in hold for emergency roadside assistance on hold. I have been a Herts Gold guy forever. All done!! #Hertz There is no way to talk to these guys. Get another rental company

Place is closed but still took my reservation and then never notified me. Do yourself a favor and…read moredon't rent a car from Hertz in mount pleasant. Terrible experience!

I've rented several cars for work trips from this location. Every time I've had to wait 30-60…read moreminutes for a car to be delivered from another location. The staff acts annoyed that you're annoyed by this inconvenience. I was even told it was my fault once. I now drive further to rent from another company.

This business truly needs lots of guidance, training, and help in every facet of their game…read moreespecially the area of interpersonal relationship skills. Their behavior told me that they have no clue about the importance of relationships, professionalism and customer service. In the meantime, I would never rent from this business that does not know basics about sales and the importance of customer service, relationships, etc.

I would like to shout out the car detailer. The detailer did an outstanding job. the car looked and…read moresmelled brand new when I picked it up. It made my trip so much enjoyable knowing I was driving a perfectly clean and well- maintained vehicle. Thanks a lot!

Pay attention to online reviews. The Avis location at Charleston International Airport did not have…read moremy prepaid reserved car or anything similar. Three staff members bullied and mocked me. After an hour they wouldn't guarantee my refund. Finally, after an hour and a half, I received a car that the staff had said they didn't have.

My handbag was stolen at the Budget Rental garage at Charleston International Airport because of…read morenegligence. Saturday, May14, 2022 at 12:45pm, we returned the rental vehicle to the Budget garage. No one greets you to check-in the vehicle. Searching for a Budget rep was time consuming. Finally, a rep instructed me to leave the keys in the car and go. That was the instant that gave control of the vehicle to Budget. That is normal Budget operating procedure. I retrieved my luggage and proceeded to the terminal. Unfortunately, I left one bag on the front seat. Within five minutes, I returned to the vehicle to get my bag. The vehicle had been removed to the clean-up area. A Budget clerk offered to take me to the clean-up area. We located the vehicle and searched it. Nothing was found. We searched the area they use for Lost and Found. Nothing was found. All of this occurred within twenty minutes. My conclusion, negligence by Budget. This facility has very poor control of the area where cars are returned. The bag was stolen by a Budget employee. Beware, Frank (Mt Pleasant)

We made reservations months in advance and day of they didn't not have any vehicles or accommodated…read moreour reservation in any way but to cancel it. If you need a car, Mae sure you get it at the airport. Even customer service over the phone was sub par.

Tried to rent a truck for an out of state college move by phone.I thought I was chatting with AI…read moresince the girl repeated herself so often asking the same questions then booking a car when I asked for a truck and the different sizes. I have never had a phone experience like this with such an ill informed agent. It was distressing and fruitless. Brain dead generation and poor service.

I had a surprisingly good experience with Thrifty at Charleston airport .... I am not a fan and…read moretypically avoid Thrifty but had to use them. We arrived in the late afternoon, no line, we were helped right away and in and out. The service was good both for pick up and drop off. The only complaint would be the car was very dusty when we picked up (as were many of them - I looked to see if we could get a clean one). But best Thrifty experience I've had in a long time.

Not only did we receive a good price but great customer service . on our latest trip while we…read morewere away from the car, a school bus backed into it. Thrifty made the experience of this extremely easy to get accepted the police report and paperwork with these and car quickly and easily. this experience filled our mind with what are we going to do now thoughts, thrifty, set a reminder at ease with the ease in which they took care of the situation. I will definitely use thrifty rental car again in the future.. Thank you Thrifty Rental car.

Honestly perfect. Driver Richard was awesome!! Vehicle was as advertised, clean and spacious,…read morestacked with ice and water as promised. We were able to connect a phone and crank our tunes the whole time! if I EVER have occasion to use these guys again it is a NO BRAINER!

We booked a sprinter van for 3 days of various stops. Our booking was based on a referral from a…read morecolleague. Glad we booked as we had a great experience. The reservation process was seamless. Our drivers were professional and friendly, kept us well informed of traffic or any delays. Drivers always arrived in a timely manner that allowed out group to depart. The sprinter van was very clean, comfortable, and spacious for our group of 10. Would use this company again for future visits!

I booked a car here literally as soon as I landed. It's located at the end of the terminal by…read moreluggage claim. I got a decent deal (slightly less than $50 a day) and at the counter there was no line (there was a huge line for Budget). After an easy check-in, I went to get a car from the rental lot. I signed up for a compact SUV and there were 5 available. I got the Ford Escape and it was clean inside, no scratches, full tank of gas, and no weird smells. I drove it around for a couple days and returned it easily within 5 minutes at the end of my stay. I got my full deposit back. Overall, I'm satisfied with the cost, convenience, and ease of renting from Alamo.

Rented a convertible. Put the top down and off we went. Weather changed and it started raining. We…read moreput the top up and were rewarded with the nastiest stench from cigarettes you could imagine. We were too far away to got back so I contacted Alamo and was told that they would make some allowances on out bill for the nasty stinking inconvenience of the car. Well, on sunny days we were fine, but, at night and on rainy days, 50% of our trip, we were stuck. Our clothes even reeked of cigarettes. Well, lo and behold, when we got the bill we got absolutely ZERO consideration for the nasty car. Imagine that. We travel a fair amount and will refuse any Alamo rental or any of the other rental car companies that they own or control. In this day and age to have a car like that is intolerable.