I would like to shout out the car detailer. The detailer did an outstanding job. the car looked and smelled brand new when I picked it up. It made my trip so much enjoyable knowing I was driving a perfectly clean and well- maintained vehicle. Thanks a lot! read more

Pay attention to online reviews. The Avis location at Charleston International Airport did not have my prepaid reserved car or anything similar. Three staff members bullied and mocked me. After an hour they wouldn't guarantee my refund. Finally, after an hour and a half, I received a car that the staff had said they didn't have. read more

After reserving a car on the phone for 1 day costing $300 when we arrived to pick it up we were informed they had ZERO cars! The woman at the front desk could not have been less helpful. She was rude from the beginning and unwilling to even attempt to assist us, "you should have read the fine print." There was no fine print we booked over the phone. The recorded call has no mention of running the risk of being out of cars. In order to get our refund we have to call customer service and waste more of our vacation that Avis already royally screwed up. It will take 7-10 days to receive that refund. Completely unacceptable. Avoid at all cost. This is a scam. read more

Dee was amazing help! We were in need of a big car and she delivered! Would recommend! read more

Word to the wise: If you can avoid using this location, do so. If you can't avoid it, do whatever you can to avoid Dee. (Or, simply don't be me apparently.) Nope, actually now that I see the reviews, she's been wreaking havoc and customer service fails on basically everyone. Picture It: Preferred Plus member + Avis lover here who travels at least 20 weeks out of the year with zero issue. Well last week, I had the unfortunate fate of meeting Dee who refused to rent to me. I was greeted (and being helped) by a younger attendant with short dreadlocks and red glasses. I presented my ID and as I'm pulling up my required credentials on my phone, Dee abruptly chimes in from the neighboring desk with, "has to be a physical card." I replied with I'm presenting a photo of my current badge as I've been doing for years to avoid losing it on the road. Nope, Dee takes over and wouldn't accept it. I'm thinking to myself that she's being over the top, but I need to get on my way. I asked Dee to remove the code, and I'd handle it on the backend. Her reply to that-- "No. We don't do anything with reservations." Ok, then I'll just cancel it and rebook. Her reply, "No. It's a one way, and our fleet is currently limited so you can't do that either." Really? Can I show my name in my company system? No. Email? No. Website? No. -- no customer service whatsoever, or communication of how we can take care of the issue and I can be on my way. No offer of help, or problem solving skills to be found. Just aggressive no's and a rude disposition, while I stand there stunned. And why? This whole ordeal has me thinking, "Now what on earth in all my years of Avis loyalty did I do to deserve the likes of Dee?" When I tried calling the help desk, of course there was a random 30-minute wait-time on this occasion, which absolutely never happens. So, I sat in the lobby for about 17-minutes on hold. Thank God my husband happened to be with me on this occasion as he, impatient with no status with Avis, sat next to me in the lobby (while I waited for the help desk, and Dee sat at the desk on her cellphone pretending to ignore me while I waited). Hubs booked a car on the spot via his Avis app-- YEP, he booked the very same one-way vehicle that Dee and company had just told me wasn't available or "could not be rented." He was booked on his way in less than 6 minutes, as I usually am. Dee continues to ignore me with my jaw agape standing at the desk as my husband rents my reserved vehicle. But no help for me at all. I get that we all have a job to do, but this wasn't that. Somehow Dee mistook me for an Avis Preferred Plus carjacker, I am in no way accustomed to being handled this way and I'm disappointed to say the least. read more

Avis used to be a great place to rent cars Quick in and out Now preferred means just a new line. It take 30-45mon to rent a car from Avis Choose Enterprise for faster service read more

Rented a car got there and the polite but not helpful lady said they often rent cars on line They don't have She put us in another car which 5 miles down the road made noises and the rest end was all over the place. The car was not road worthy and they had not business putting anyone behind the wheel of that car We had to drive the car to the nearest budget and swap it out 1.5 hours of wasted time Avoid this place at all costs read more

Avis Rental is very unprofessional. They have the kind of carpet that hold Sand. I Vacuum the Van out and fill it up with Gas. Only for Avis Rental unprofessional Basters to charge my Card again after I paid them in full. I rent the Van June 14th 2025. They charge my Card a Month later 450.00 I Will Remind Folk and Write this review every Single Week until I Want to Stop Unprofessional and money Hungry Bastards. Not a Good place to Rent from. I hope this doesn't happen to anyone else. I will be looking into this further. Please be aware of AVIS Rental. Not a Good place to rent from. I want to give them a Zero Star. read more

DO NOT Rent from these people. Rented a car turned it in. Next day they called. " You may not be aware that you were in an accident or did damage to the rental" The very bottom was dented ( We definitly did not do it) Constantly mail stating different amounts. I unfortunately did not take pics before. Ended up putting on insurance and out of pocket to them 1600$ now it's on my record also 3 years. I also read a former employee said they actually try to charge the last three people for damages done. read more

Y'all - these generous one star reviews aren't lying. The manager here is one of the rudest day ruiner type people you'll ever meet. Not only was she a complete jerk to me, she was horrible to my kid. On top of that, I reserved an SUV months ago, yet she didn't have one. What?? Dear gentle reader, there were TWO SUVs on the lot. I've never had this happen before so I was dumbfounded and took the stupid sedan she DID have. Anywho - I'm sure there's nothing that'll be done about the manager, since it seems that we all have similar experiences and she still works there. Be prepared! read more

I went in to make a reservation and the customer service representative her name was Dee, and was totally negative and she was looking at her phone. I asked her I wanted to make a reservation for Monday and she would not tell what cars were available. She would not even open her computer to help or take my reservation. She kept on telling me she doesn't know anything or what cars she has available. She should be fired for not doing her job. Avis has gone down hill and should hire competent people to take people reservations and train them to be professional and have manners . It was a waist of time and will no longer do business with Avis Car Rental. read more

I needed to switch out vehicles, and Dee was awesome. Really helpful & professional. Thanks Dee.

I'll start off by saying I read the reviews prior to booking and was skeptical. I decided to risk it and book a car on July 27 for one week and everything turned out great except the truck that I had booked online wasn't available but that wasn't issue with me as I just need a car. I made the reservation 2 days prior and arrived 30 min early to get the car. I had reserved a Toyota Tacoma but they gave me a Ford Edge which I loved and was comfy clean etc. I wasn't charged extra but to find this out I had to call Avis customer service as the rep at the location didn't know. Again no issue. They put $200 hold which I should receive 3-5 days after. I would definitely book again here if I need to. read more

Terrible, bad service and rude! Ordered a car online, showed up, said they couldn't help me and had no cars. I told them I prepaid, they said it didn't matter. I asked for a refund, they said they couldn't provide and told me to call customer service. They said they called, but no message left, and no one picks up random phone numbers. Worst service I have ever had in renting a vehicle. read more

This branch of Avis is terrible. Do not trust their posted hours. We tried to turn a car in 15min before their crazy early closing time on a Saturday (2PM) and they were already closed. We called and were told it would be no problem to turn it in an hour later the next morning because they open late on Sundays and we had a tour scheduled right when they opened (and they would not let us turn it in earlier on Sunday). They charged us for a full extra day because of their crazy opening times and not being open when they were supposed to be. Now going through credit card dispute process. read more

Holy laziness, the lady cleaning cars claimed the inside of the rental car we were returning was "excessively dirty" when it was not. No trash, no stains, no smoking, no ash, no pet hair, no spilled food or drinks... literally it needed a vacuum of the seats and the rugs shook out, and the interiors wiped down... all of which is 100% the job of the rental company to do between rentals?! read more

AMAZING FELICIA IS INCREDIBLE! So helpful and so kind. She moved heaven and earth for us.

So called manager is rude and argumentative. Has cars on the lot that she refused to rent today because we reserved today. Contacted Avis on the phone while in the office and she belligerently starts screaming that I'm lying. Will never pick up from this location. Awful service read more

We usually rent from Enterprise, and thought we could trying Avis/Budget again because it was cheaper. It was a mistake and will be staying loyal to enterprise for the future. Our return time was 9:20am. We drove into the lot at 9:40am. We stood in line inside for ten minutes before we were assisted by an agent. The agent, Delia, was extremely rude. She charged us an extra $42. (And the daily rate was $50.). After we left, we called the phone number on the website to complain, and we were connected with Delia. She was extremely inappropriate and unprofessional and yelled at us saying that we were lying and she wasn't going to do anything for us. read more

I'd rate this place a 0 if I could. Both ladies were incredibly rude off the bat. They both have no business working in customer service. Extremely disappointed. read more

God awful!! Standing for an hour and hardly any closer. Everyone saying they are the worse!!! Wish I would have known read more

Avis Car Rental - Standing in line for an hour. Everyone is saying worse car rental service ever... soooo wish I would have known:( - Car Rental Near Me - Charleston, South Carolina

This place is a nightmare!!!! The worst customer service. Its in a mall, so you pick up your paperwork and they send you to the car without you seeing it. I got into my car to see a tire pressure lights on and no gas despite the cashier marking my receipt as a full tank. When I told her about it, absolutely no empathy and no cares in the world. She was hostel and defensive because SHE didn't do her job right. No other vehicles available. Just save yourself the hassle and avoid this place at all costs. It made for a nightmare start to our vacation. read more

If I could rate lower than a 1 I would. NEVER USE AVIS CAR RENTAL! We rented a car from Avis from may 16th thru June 13th and prepaid $1500 to do so. When we got home, we found Marijuana all over the car and when we called avis they said we would have to drive the car full of drugs back to their location 2 hours away to swap it out. After 7 phone calls and hours of arguing we finally got them to agree to pick up the vehicle via tow truck but we would still have to go pick up another vehicle from them. During this time our reservation had mysterasly been shortened to being dropped off on May 24th without us ever requesting or agreeing to that. So once again spending hours on the phone with got our original drop off date back but now they are charing us $150 that they say will supposedly be refunded but why would we have to pay that in the first place when the mistake was made on their end? read more

Avis Car Rental - Car Rental Near Me - Charleston, South Carolina

On a trip and booked a car from the website. We made some out of town reservations to do things after booking the car. When arriving to pick up the car we were greeted from a rude women who just kept saying there are no cars available to all of our questions. We had to cancel the reservation and will soon find out how much we will be charged for canceling even though we had no choice or get billed for the entire reservation that should have never been able to be booked. read more

Without a doubt the worst Avis experience I've ever had. As a preferred member, I'm accustomed to the Avis app guiding you to the location where you retrieve your car, but for some reason that did not occur at the Charleston airport. So I made my way to the Avis desk where I encountered my first rude service from an Avis associate. The lady at the counter barked at me to come to her, then proceeded to tell me I went to the wrong location as a preferred member and needed to go to the garage service desk. Upon arriving at the garage service desk, I was greeted with no one at the desk, a long line of frustrated customers, and Avis employees leisurely milling about. When a lady finally was ready to help me, rather than greeting me with a hello and apologizing for the delay, she barked at everyone to get in a line that had patiently been waiting. I gave her my last name and without saying anything left for 10 minutes, she came back and told me the spot I could retrieve my rental car from. Upon finding my assigned car, it reeked of cigarette smoke and had undergone a half hearted car wash. The feeble attempt of the Avis car washer to wipe off / clean the inside of the windshield left glaring smudges filling my field of view. When I got to the gate to be processed out, I asked the lady if she had a wipe I could use to wipe off the inside of the windshield. She managed to find a windex bottle and towel for me to wipe it off myself. She never verified my identity though and let me leave with the car. The employees here are comically incompetent. To circle back to the beginning, this was by far worst experience I've ever had dealing with Avis, and maybe it is just a Charleston thing but the management at this location needs to get this fixed. read more

Truly horrible. The worst car rental experience I've ever had. I wish I'd checked these reviews beforehand as I'd never have even bothered with this location. They must know they have problems, but they simply don't care. Ok, so we wanted to drive out to Kiawah one day on a recent visit to Charleston. Seeing an Avis location just a few blocks from our hotel we thought "perfect". We made our reservation approximately 5 days in advance and just needed the car for 1 day. This reservation was made DIRECTLY on Avis' website as well, so it's not like I tried to use an online cheap site. Everything was confirmed and we even received a couple reminder emails attempting to upsell insurance plans, etc. in other words, no sign of any issues, and they even sent an (automated) email the morning of the rental day to remind us... We arrived at 10:00 AM, which is when this location opens. When it was my turn the woman asked for my name and she looked at her list for the day. She matter-of-fairly tells me they "left us a message yesterday" and we were one of approximately ten reservations that were cancelled. We didn't get any messages and she couldn't even tell me my phone number. Apparently if you book your car only a few days in advance and only need it for a day or two, they cancel you if they don't have enough vehicles. Completely ridiculous! I don't believe she ever apologized or offered anything beyond this very gruff explanation. Now, it just so happened another couple in line were there to return their rental early, so this ended up working out in the end. My travel companion indicated there was a newlywed couple waiting further back in line that overheard my experience and they said they also booked on only a few days notice and probably were going to hear the same thing. I hope it worked out for them somehow, but what s terrible experience and the worst customer service I've experienced in a while. I'd give negative stars if I could. I really hope this review helps somebody to avoid this place. read more

From the rude front desk assistant to the impossible customer support that suggested I pay$300 for a 4 hour extension or just return in the middle of the night. It is not random this company is averaging 2 stars. Wake up management! read more

Worst Avis experience we have had today 2/15. We reserved a car and when we arrived to pick up we were told there were no cars available and that we couldn't get one. Now I understand things happen, but the lady and/or Avis should have at least given us a call to inform us so we could plan. Instead the lady working behind counter was rude, and said that we needed to cancel and not her as it would cause us to get charged (What?!). She said it is what it is and nothing could be done We ended up having to Uber to airport to pick up a new rental. Avis customer service online was excellent, but in store it was painfully bad. read more

We had a confirmed reservation. On arrival, we were told there were no cars available but yet the site confirmed it. Tashia, I believe that is her name, was extremely rude. She said the reservation for cars are not guaranteed and the issue was not her problem. Horrible customer service. Sent an e-mail to Avis Customer Service. No reply as yet. read more

Worst customer service experience I have had in years. The staff goes out of their way to be unhelpful. All customer questions are answered with, "I don't know, We don't have that information, Google it." After being turned away with a reservation, I spent 30 minutes sitting in the lobby trying to make another rental car reservation at the airport and waiting for an Uber. I observed several guest interactions. I was appalled. Customers came in with cheerful attitudes and left with their heads down in defeat from condescension, overcharging, or repeatedly being told, "THAT'S NOT COMPANY POLICY." I had no problem making another reservation on the way to the airport and getting a car there. read more

Worst customer service ever! Walked over a mile away from cruise port to pick up our rental, for extremely rude front desk lady to tell us there's no car to rent because they are over booked. We asked her, "why didn't no one email or call to let us know?" Her only response was "We don't do that!" I would give 0 star but it wouldn't let me. read more

Do not use this location! Reserved a car 5 days prior to reservation, was confirmed 2 days prior. Took Uber to this office and was told there was no car available. No apology. Will never use Avis again. Cost $40 in Ubers to get to and from this office. read more

Horrible experience. Showed up and was told there were no cars available. The woman was extremely rude as well. Do not suggest renting here.

I rented a car here. As I drove out it was obvious the interior had not been cleaned. An attendant did offer to clean it but I declined. I was focused on the gas gauge which showed 1/8th when the contract said full. I went in and talked to the manager who assured me it would be no problem and he wrote on the contract and said he would update the system. Of course it was a huge problem as I was charged $107.00 refueling charge I had photos of the fuel gage at checkout and at return and the receipt for the gas added but it took multiple e-mails and phone calls to get it resolved. When I eventually spoke to the manager he was very nice but renting a car should not involve this much bother. Skip this place and find an other location. read more

our car smelled like pot and it was absolutely miserable every time we got in it and if we tried to get a new car it would have been hours to wait read more

Had issues with our rental as we were trying to extend. Had terrific service. Leonard was GREAT. Thank you. Easy access off of King Street read more

worse experience ever. 1 hour in line then sent to garage to wait for another hour. piss poor !!!!

We had a horrible experience here this past May and in our first visit to this lovely city. We walked to the office from our B. & B. When we went in to claim our rental, the woman behind the counter informed us that there were no cars available! We telephoned the afternoon before to confirm our previously made reservation and we were assured by a woman on the line with us that everything was in place and all we had to do was to show up the next day. We conveyed this information to the woman behind the counter and she implied that we were lying to her because she was the only person there all week and she claimed never to have spoken with us the day before! This went on for more than 45 minutes and she made no offer to help us out of the predicament. While we were contemplating our limited options, a call came in from another budget office about 10 miles out of town. She had a quick conversation and informed us that a car was out there. We did a Uber ride out there, called ahead and fortunately they confirmed that a car would be there. No apology for all the trouble and inconvenience we suffered from the woman behind the counter at Meeting Street office. She said it all with her plastic look and plenty of attitude. Don't patronize this office if you travel to Charleston, SC! read more

The gentleman operating the office went out of his way to assist us. I had reserved a car at the airport, but he gave us one of his local cars to do a one way trip to CT. Love Avis, and this experience is the reason i keep coming back. read more

What the guy said below us (Ed M.) happened to us too. It was literally horrible, and a month later and this woman somehow still works at this Avis. I called headquarters and they said our reservation should be fine and we should have a car, but this crazy woman claimed we did not. What is happening here is that she is allowing people to extend their reservations without contacting them which collides with other peoples reservations who have booked it and have actually paid. I truly believe there is a motive behind this sort of behavior, and I refuse to believe anyone who is this incompetent can claim they "own the business" let alone have the IQ to run a business because clearly she cannot. On top of this, she must have lied to us about her name because the owner on google reviews claims to be "Ashley". I am sure I will find a way to get in contact with the actual franchisee owner, and get her fired. read more