Ease of pickup 4/5 Cars available in class reserved 2/5…read more Requested a corolla or similar. They had a Nissan kick or camry. Helpfulness of staff 3/5. Called in to extend rental due to flight cancelation. Person kept putting me on hold. No staff assisted with original walk thru for pickup. Car itself 2/5 : our car reeked of cigarettes and weed from previous drivers. Rental car return: 3/5: signage was confusing

Rented a minivan with two car seats so we didn't have to travel with ours. First car seat had throw…read moreup on it and the second one's straps were so tangled that we had to disassemble it and put it back together. Not what you should have to do when you pay that much to rent them.

We made reservations months in advance and day of they didn't not have any vehicles or accommodated…read moreour reservation in any way but to cancel it. If you need a car, Mae sure you get it at the airport. Even customer service over the phone was sub par.

Tried to rent a truck for an out of state college move by phone.I thought I was chatting with AI…read moresince the girl repeated herself so often asking the same questions then booking a car when I asked for a truck and the different sizes. I have never had a phone experience like this with such an ill informed agent. It was distressing and fruitless. Brain dead generation and poor service.

I would like to shout out the car detailer. The detailer did an outstanding job. the car looked and…read moresmelled brand new when I picked it up. It made my trip so much enjoyable knowing I was driving a perfectly clean and well- maintained vehicle. Thanks a lot!

Pay attention to online reviews. The Avis location at Charleston International Airport did not have…read moremy prepaid reserved car or anything similar. Three staff members bullied and mocked me. After an hour they wouldn't guarantee my refund. Finally, after an hour and a half, I received a car that the staff had said they didn't have.

Low ratings must be because the establishment is located in a backstreet basically next to places…read morethat look like a junkyard It's a small building with a small staff and can make one feel uneasy However, it was quite affordable, and there were no problems whatsoever, including getting a ride to the airport So I have a hard time giving it a low score If you're looking for a cheap rental, this is the place to go

I have no idea why there are so many negative reviews for this car rental place. The shuttle…read moredrivers and front desk associate were very friendly and personable. Yes, we needed a shuttle but that is so common when traveling - I don't understand why everyone is losing it in the reviews about something so common? The shuttle was literally waiting for us when we dropped the car off and got us to the airport quickly and was one of the best interactions I had in Charleston. I'm at the airport now and the hold on my card is already returned. it seems like maybe the negative reviewers either don't travel often or don't read details of what they are booking. great deal and great experience.

Everyone at Enterprise was kind and professional from the moment we picked up the car to the time…read morewe returned it. The whole process was easy, smooth, and fast just the way it should be! They have this service where, depending on how far you live, someone can drive you home after returning the car. That was really convenient and appreciated! Special thanks to Larry for the smooth ride he was helpful, friendly, and truly awesome. Thank you so much, Garrett A And Alex G! You never fail to impress us with your excellent service. We'll definitely be back again!

I left a pair of expensive reading glasses in my Enterprise Rental on 4/8/26 as we were rushing to…read morecatch a flight. Yes, this is my fault! My concern is the staff at Charleston airport surely would have fond these and put them in a lost and found. Well, you cannot get in touch with anyone or file a claim at this airport. Please get your act together so others who make are hurried and leave an item can have a reasonable chance of recovery.

With online booking and use of the "emerald aisle," this was a super easy 5 star experience…read more Perfect for if you don't want to wait (or if you just like limited human interactions, haha). The emerald aisle is essentially a lot of cars that you walk up to with the keys inside and drive out with. They'll scan your car info at the kiosk gate. And then when you return, you park it at returns with the key inside and leave. Your invoice will magically appear after they check the car for damages! The garage is a few minutes walk from the airport doors. (And I went ahead and refueled before returning the car, because I read some reviews online saying National will charge the whole tank of gas if they need to refill it for you. Not sure if that's true!). I'll definitely be using National again!!

My car was hit by another car on the street. Called National roadside assistance and National…read morearranged a tow and said that a ride would be provided to get a replacement car. The tow arrived and the ride never came. I used Uber for the remainder of the time. My status shows that I still have the car, which is a problem, since I rent a car every week for work. I have called customer service and they say that they can not help me, on the Charleston Airport can. The airport never answers the phone. Customer service has tried, no answer. The claim from customer service is they have sent the branch messages, but nothing has happened. It appears no one cares. The last call I was told to go to the airport in person. That really does not work when I do not live in South Carolina. National non-existent customer service, Charleston Airport National no follow-up. I am almost 2 weeks into this incident and still not resolution.

I've been waiting for a car for 50 minutes. Terrible customer service, if you are too busy, hire…read moremore employees. Update: after 50 minutes they don't have a car for me even though they told me what time to come.

Staff was very helpful while checking out a rental my insurance company had arranged. They were…read morevery kind and knowledgeable of the process. The rental car I was set up with did have a dirty windshield from several bugs/smears, but that is my only negative takeaway from my enterprise experience.

The guys in this location were awesome. Made the whole transaction painless. Yes rented vehicles…read morein past, I just don't remember others being as fast and great service.

From the owner: Exotic/Luxury Rental cars Lamborghini, Rolls-Royce, Ferrari,…read moreCorvette, AMG, M, Sprinter vans

I booked a car here literally as soon as I landed. It's located at the end of the terminal by…read moreluggage claim. I got a decent deal (slightly less than $50 a day) and at the counter there was no line (there was a huge line for Budget). After an easy check-in, I went to get a car from the rental lot. I signed up for a compact SUV and there were 5 available. I got the Ford Escape and it was clean inside, no scratches, full tank of gas, and no weird smells. I drove it around for a couple days and returned it easily within 5 minutes at the end of my stay. I got my full deposit back. Overall, I'm satisfied with the cost, convenience, and ease of renting from Alamo.

Rented a convertible. Put the top down and off we went. Weather changed and it started raining. We…read moreput the top up and were rewarded with the nastiest stench from cigarettes you could imagine. We were too far away to got back so I contacted Alamo and was told that they would make some allowances on out bill for the nasty stinking inconvenience of the car. Well, on sunny days we were fine, but, at night and on rainy days, 50% of our trip, we were stuck. Our clothes even reeked of cigarettes. Well, lo and behold, when we got the bill we got absolutely ZERO consideration for the nasty car. Imagine that. We travel a fair amount and will refuse any Alamo rental or any of the other rental car companies that they own or control. In this day and age to have a car like that is intolerable.