I've been waiting for a car for 50 minutes. Terrible customer service, if you are too busy, hire…read moremore employees. Update: after 50 minutes they don't have a car for me even though they told me what time to come.

Staff was very helpful while checking out a rental my insurance company had arranged. They were…read morevery kind and knowledgeable of the process. The rental car I was set up with did have a dirty windshield from several bugs/smears, but that is my only negative takeaway from my enterprise experience.

We made reservations months in advance and day of they didn't not have any vehicles or accommodated…read moreour reservation in any way but to cancel it. If you need a car, Mae sure you get it at the airport. Even customer service over the phone was sub par.

Tried to rent a truck for an out of state college move by phone.I thought I was chatting with AI…read moresince the girl repeated herself so often asking the same questions then booking a car when I asked for a truck and the different sizes. I have never had a phone experience like this with such an ill informed agent. It was distressing and fruitless. Brain dead generation and poor service.

Torrance Gibbs was able to help, even though the wait was little, long, compared to Hertz - no one…read morewas there - it was frustrating. Budget had in the counter on Christmas day. I had an EV, Torrance Gibbs was able to fix it while I went to Garage, he is quick, sharp, highly helpful and knowledgeable. People like him make a difference... 20 years back my dream was to drive a Jeep... Sahara Jeep Wrangler... this was my dream it was costing around 30K or 40K i believe 2 decades ago. That came true, because of Torrance Gibbs intervention. I was so worried that I have never driven EV before, I was not sure what happens if something happens on electrical, where do i go... Those things were lingering. He made it easy and made it workable so that too my dream come true of driving a jeep. On the checkout Shannon was highly reasonable, quick and efficient. She can do checkout in a timely manner ...informed that I should get an email. They should be recognized. They are a great asset to this Location, CHS, SC Thanks & Best Regards, Earlier: Kathy, who is quick, sharp, intelligent and can manage many things and make the line shorter with her quick, efficient way of working - she helps both Avis and Budget in no time. She does not give reason- she noticed there were so many people ,so she came immediately from office to help clear the queue, very considerate, who were standing in CHS, SC in North Charleston (line/queue for Budget and Avis) while we came from Southwest Airlines from Baltimore, MD (February 21st 2024-Wednesday)- there were many passengers in the queue, she came and knocked off so quick and in an amicable way. Another good person to appreciate is Ms. Vickie at the gate where we had to exit from the parking lot , after she validates the license plate for the Budget car(if it is rented for you) and checks my (Florida) license to ensure we have a valid license, right rental amazingly effective. Other than the above, Good Management in Avis-Budget in Corporate is Rita Schols-Deen(Regional Administrator Global Travel, Partnerships & Associations). Again on March 22nd 2025: Saturday pick up Helpfulness of the staff at time of drop off The person i wrote down her name..and rental record slip is missing...She is outstanding, highly helpful, most effective person in the Budget Rental..The person who gave car no : 58311975. Hyundai Santa Fe - A-04... She is a great asset to Budget Rental car in CHS, SC Overall satisfaction with your rental experience great vehicle this kind of vehicle i never had in my life during rental... outstanding Vehicle Received Helpfulness of the staff at time of pick up was the best ..she is a great asset. Thanks Sri aka drjustkidding For March 22-27th 2025 Torrance Gibbs was able to help, even though the wait was little, long, compared to Hertz - no one was there - it was frustrating. Budget had in the counter on Christmas day. I had an EV, Torrance Gibbs was able to fix it while I went to Garage, he is quick, sharp, highly helpful and knowledgeable. People like him make a difference... 20 years back my dream was to drive a Jeep... Sahara Jeep Wrangler... this was my dream it was costing around 30K or 40K i believe 2 decades ago. That came true, because of Torrance Gibbs intervention. I was so worried that I have never driven EV before, I was not sure what happens if something happens on electrical, where do i go... Those things were lingering. He made it easy and made it workable so that too my dream come true of driving a jeep. On the checkout Shannon was highly reasonable, quick and efficient. She can do checkout in a timely manner ...informed that I should get an email. They should be recognized. They are a great asset to this Location, CHS, SC Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: 5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit." "Honesty is the Best Policy "Be Truthful, Honest and Fair"

I reserved a car months in advance. There was only one person working at the desk inside the…read moreairport. He tried his best to handle it all but the demand kept coming. I waited in line 2 hours just to get to the desk and be informed there were no cars available; but I could wait an additional 30mins for one. I waited and walked all the way out to the garage where I found out the car assigned to me was already rented out and they'd double booked it. The gentleman at the outdoor kiosk told me all that was left was a GMC Sierra, a full size pickup truck which I had zero interest in. I was then informed I could trade it in in the morning, which cuts into my plans and wastes gas which I was responsible for.

I booked a car here literally as soon as I landed. It's located at the end of the terminal by…read moreluggage claim. I got a decent deal (slightly less than $50 a day) and at the counter there was no line (there was a huge line for Budget). After an easy check-in, I went to get a car from the rental lot. I signed up for a compact SUV and there were 5 available. I got the Ford Escape and it was clean inside, no scratches, full tank of gas, and no weird smells. I drove it around for a couple days and returned it easily within 5 minutes at the end of my stay. I got my full deposit back. Overall, I'm satisfied with the cost, convenience, and ease of renting from Alamo.

Rented a convertible. Put the top down and off we went. Weather changed and it started raining. We…read moreput the top up and were rewarded with the nastiest stench from cigarettes you could imagine. We were too far away to got back so I contacted Alamo and was told that they would make some allowances on out bill for the nasty stinking inconvenience of the car. Well, on sunny days we were fine, but, at night and on rainy days, 50% of our trip, we were stuck. Our clothes even reeked of cigarettes. Well, lo and behold, when we got the bill we got absolutely ZERO consideration for the nasty car. Imagine that. We travel a fair amount and will refuse any Alamo rental or any of the other rental car companies that they own or control. In this day and age to have a car like that is intolerable.

Executive Management…read more Good Morning Gold # Presidents circle Park place Hanahan SC 29410-2899 Normally i am used to send only to CHS Airport I need to still inform Hertz Club for Sport award where i am now part of it 1. Jay - was kind enough to help me to keep the time 17:30 PM on Friday 2. today the remote was not working, it was raining, i need to be at office my family was calling what not - all at the same early morning 3. i work for department of Defense - Military at SPAWAR Anthony was quick to tell how to get the key out 2. he was able to help me how to start the car They both excelled in their work - this way if i can put a good note please Thanks again sri As you all know i speak my mind - other than getting SUVs in CHS airport and taxes- this is more cheaper or lesser but we get an upgraded car they call me in the evening DrJustkidding -as you can see that or sridhar-rangaswamy.com Desk is 1 843 218 5552 Cell phone is evening after 7 pm and weekends 1 407 310 7933 i should not forget since i take up too many things it will be forgotten Good karma should not be forgotten

Sooth process from reservation thru rental, plus free upgrade. All this at a reasonable price. Much…read moreless expensive that getting a car at the airport counter for sure.

I had a surprisingly good experience with Thrifty at Charleston airport .... I am not a fan and…read moretypically avoid Thrifty but had to use them. We arrived in the late afternoon, no line, we were helped right away and in and out. The service was good both for pick up and drop off. The only complaint would be the car was very dusty when we picked up (as were many of them - I looked to see if we could get a clean one). But best Thrifty experience I've had in a long time.

Not only did we receive a good price but great customer service . on our latest trip while we…read morewere away from the car, a school bus backed into it. Thrifty made the experience of this extremely easy to get accepted the police report and paperwork with these and car quickly and easily. this experience filled our mind with what are we going to do now thoughts, thrifty, set a reminder at ease with the ease in which they took care of the situation. I will definitely use thrifty rental car again in the future.. Thank you Thrifty Rental car.

After landing at Charleston Airport, we called the car rental, and it took them 35 minutes to send…read moretheir shuttle. I don't care if we are 2 or 6, if you are saying the shuttle is available in 15 minutes, do send it within that time window. We reached the rental counter, it is 3-4 miles away from the airport, and it is just like your neighborhood rental agency. Not a fancy agency, with no crowd, we got our car, inspected it, did some signatures, completed the formalities and we're good to go. The car was good, we completed our trip and returned the car in very good condition. (we don't smoke, drink, or throw trash in the car), not even candy wrapper. They inspected it and it was all good. Luckily this time we found the shuttle on the spot, so reached the airport in 5 minutes. We did pick up and drop off our car at noon, but it's not 24x7 so be mindful of that. Overall experience was smooth, with no hassle, they delivered the car that was booked. Not trying to sell anything extra.. overall 4/5

No. Just no. I don't know where to begin. We thought this place was on site at the airport but…read moreit wasn't. Shuttle picks you up and drops you off and it's not. However, you still get hit with a lot of fees including an airport tax! Waited 40+ mins in line because there were only 2 people checking in and one of the people didn't have his insurance information including policy number and expiration date (yes, they ask... seriously?) Car wasn't washed or vacuumed and had stains on the seats despite it being a newer car with only 20k miles. The woman helping us washed it quickly but the vacuum was not available. 20+ mins more and we were finally able to go. Car had dings and dents all over the place and some bad ones too - I made sure to take pictures in case there were issues later. Upon return, delay again because no one was at the counter. Finally someone came out. Said shuttle was down so they were bringing people in a minivan back and forth and limited to 4 people. Lenny, our driver back to the airport started by saying "Hi, I accept tips"... yep. Got it. He didn't even handle our carry-on, we did. Got to the airport after him telling us a lot of wild stories, and we left to go inside and he said "What, no tip? See.. I knew it!" Great southern charm, Lenny. Car is roughly $35/day plus all kinds of fees -- so be careful. I'd stick with the on site places. This was no bargain.

I am currently at the Charleston Airport in the Avis line. I just flew cross-country with a…read moreconnection and have been traveling for 9 hours. I get to the car rental line for Avis and there are at least 50 people in line in front of me an one (1) poor man working the counter. I have never seen anything like this in my life. I sent my wife and kids to the hotel in a cab because I literally may be here for 3 more hours. I don't understand how this can possibly happen. A complete breakdown in management responsibilities at Avis corporate. UPDATE: I left and took a cab to my hotel. I did return the next morning early to the airport and there was no line and I got a beautiful nice car.

Stood in line for a reservation for 2 1/2 hours. I was told they couldn't use the credit card of…read morethe individual who reserved the car because he wasn't with me. I presented a VISA debit/card and a Master card VISA debit/card which all I had. I was told neither could be accepted because they weren't strictly credit cards. I advised them there was plenty of money available and they could put a hold on either card. The attendant was extremely rude. Exclaimed over and over that it wasn't her policy, she just worked there. Very unprofessional. Terrible customer service. Never again Avis/Budget, never again.

3 stars , Daughter rented a car, back in spring of 2018, no problem people were ok. This morning…read moreneighbor knocked on door, saying she locked herself out of the rental. (happens right ? not Hertz fault) But the rental agency did not have any keys. called roadside assistance they said they coudnt help unless we had the rental number (which was locked in car) 4 phone calls later finally they will send somebody out in 15 minutes for 75 bucks (again not too bad), its going on 1and a half hours and nobody showed up and no phone calls.

Small rental car facility, with helpful efficient staff. I was surprised by the location but, I bet…read moreit's helpful for Summerville locals.

Rude Manager (Diana). Keys thrown at me. Half mile walk to the cars and no instructions and signs…read moredown. I visited the location at Charleston International Airport on April 4th, 2026. Hertz promotes the "skip the counter feature" and "use our name boards". Now imagine the frustration of taking the 15 minute walk to the name boards to find them turned off and no employees in the booth. Now you walk back to the counter, hoping to sign in. Now, I made a major mistake. I booked at the wrong location. We were working with a kind representative that was doing her best to assist us. She said, "please hold for a minute while I get my supervisor to support". The supervisor, Diana, comes over and looks at the reservation on my phone and says "wrong location, book them as a I walk in and I'm not honoring anything". We try to explain the issue and how we made a mistake and if there was anything that could be done. Diana responded saying, "we don't have anything like that, we have a dodge ram but I ain't honoring anything, we aren't part of that" that being the Hertz organization and later explained they are a franchise. The representative that helped us was wonderful, and clearly under immense pressure trying to give us the best experience while balancing working under such a course and unforgiving supervisor. Diana, once our reservation threw the set of keys at me and said "you were supposed to catch, and had the representative (who is elderly) pick the keys up as they had fallen behind the counter. As a President Circle member, return customer, and frankly, a human being, I expect and deserve kindness and a willingness to help from someone like Diana. The way she treated her employees, her customers (myself) and the company property (expensive key fobs) is unacceptable and should be dealt with. Diana cannot continue to treat customers or her staff like this. There are no words to describe the disgust I felt, and frankly in a moment that I needed an understanding customer service representative. She does not reflect what Hertz is all about and should be properly dealt with.

There are 17 people in line at the gold counter and no other employees available to assist. They…read morealso do not answer the phone at this location. The worst service-especially as a gold member.