I used Enterprise for a rental car due to an accident. The process was smooth, they were very detailed and provided me with the exact rental for my needs. Whenever I had a question, they were quick to respond and were friendly. I will consider using their services every time I need a rental car from now on. I recommend this location. read more

5 star service from James from start to finish. Picking up the car was fast and easy, drop off even easier. Thank you for your help, and thank you Josh for driving me back to pick up my vehicle at the shop. 10/10 would have a dummy crash into me and rent from here again. read more

Vivian and Ryan were nothing but professional. The way they treat their customers is amazing. Highly recommend this enterprise.

Excellent service! Ask for Vivian. Had to rent a car for a week since my car was in a body shop. I was able to get my vehicle of choice and excellent rate for it. read more

Returned the rental car at my hometown after rented it from here, it was before 10pm too but got charged for 1 extra day on the system. The staffs here reached out and cancelled that charge. Amazing people. read more

Enterprise Rent-A-Car - Car Rental Near Me - Milpitas, California

The lady that helped me was helpful. However this location is understaffed. Had a reservation at 9am on a Saturday. Upon entering the facility, there was a group of about 10 people before me. There was only 1 staff member in the front. Had to wait about 40 minutes before I was helped. Another staff member would of helped tremendously but they only had 1. read more

I was directed to this rental car by my car insurance while my car was in the shop. We rented the car for three days, and I was told that I could leave the rental car at the shop, and they would pick it up from there. I ended up using it for only two days. However, I received a bill charging me for five days. The bill stated that I returned the car at 11:59 PM--what a joke! I have been calling them for over a week with no response. Of course, I disputed the charge with my credit card. Do yourself a favor and avoid this rental car company. read more

My fiance and I went to go get a rental and we had the absolute pleasure to meet Ms. Vivian. Let me tell you what a fun time we had being there for 20 minutes. She was so professional, fun and was very quick at getting everything done. Thank you so much Vivian for the laughs and getting us a nice car. read more

They don't delivery what advertised. I do not recommend this rent a car to any one Be aware of charges and what the clerk said Really experienced read more

Please don't bother renting a car from this location. I made a reservation for an SUV to be picked up at the Milpitas location. Right before the pick up time I get a call saying they don't have the car available. Instead of an 8 passenger suv, they offered me as a concession a compact sedan. Please take your business somewhere else unless you want to be inconvenienced at the worst time. read more

I was so pleased with my interaction with ERAC today. I was prepared to be there for at least half an hour and was so surprised that I was greeted right away and was only there from start to finish for 15 minutes. I worked with Vivian and her attitude and customer service was amazing. Big shout out to her. Thank you Vivian for everything!!!! read more

Store manager contacted me after she received the feedback email. She apologized for the mix-up on the return and refunded me the extra wrong charges. I am not fully sure of the mix-up claim; but it's always good to have things resolved in timely manner. Other than that, I hope there is 2 things can have more improvements. #1, Hope there is upgrade soon on the rental system, only accept 1 credit card only (can't split the amount with multiple card) and won't able to accept "Cash" as alternated payment method? #2, for off-hour returns, needs much more quick turn-around so customer's should get the close-out notice not more than 1 day after. (3days after is taking too long) read more

Vivian the branch manager and her team works hard and were nice and friendly . They were quick and efficient with switching out the car to something we wanted and added me the insurance so I could drive the car. We came 5 prior to closing (last minute ) but she didn't turn us away . Definitely check out enterprise Milpitas !! read more

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Do not trust this car rental company! They provided me with a vehicle in bad shape. Dents, holes in the carpet really bad shape. When retuning the vehicle the staff inspected the car had me sign paperwork saying the car was exactly the condition when I receive it. A few hours later I get a call from one of their staff members (didn't share her name) saying I damaged the vehicle. A dent on the frame of the door and they cannot provide pictures of this location when they did the initial inspection. When I call for more information they leave me on hold. I had to walk into the office and speak to the general manager and she assured me they would not be filing a claim since they do not have the necessary photos of this location when they did the initial inspection. I receive the claim in the mail this morning. She lied to my face. SCAMMED by Enterprise! Do not rent from this company they will find any damage on a car and frame their customers. Horrible customer service!!!! Google reviews shows another customer who rented the same white Corolla got scammed right before me 3-4 weeks ago! THEY ARE USING THE SAME VEHICLE OVER AND OVER AGAIN to submit false claims. read more

Vivian was super helpful, we came in right before closing hoping to get a car because ours broke down. We got a a larger car then were told, but got the same rate we were promised for the smaller car. Vivian was super nice and helpful the whole time. I then returned it to a different location and she also helped me with a great deal. Overall great place, highly recommend! read more

This Enterprise location is conveniently next to Crash Champions, formally known as Service King. I have rented from this particular Enterprise several times for several occasions but mainly due to a vehicle in for repair next door. Every rental occasion was great. I was asked to write a survey and I happily wrote this for the company and happy to share here as well: From start to end, the team was extremely nice, helpful, & accommodating. Customer service was top tier with great attitudes all around. The gentleman who helped my uncle & I get set up with our rental was patient and understanding while I had to translate. Isabelle, who helped us check out upon our return was friendly and efficient. She even called me many days later to let me know our insurance covered everything. Had she not called, I would not have remembered to check with my insurance to close things out even though she suggested I do so on my own to speed the process up. (Oops! Sorry Isabelle!) It was great that she took care of everything for me and confirmed that our deposit will be returned. I will be happy to return to this particular Enterprise in the future and Enterprise in general. Thank you to those 2 particular individuals for setting great examples of customer service and more! read more

Terrible, terrible customer service!!! Really bad people in the front desk, specially if you go with an reservation from insurance. They should be said: we don't accept insurance because obviously they prefer ignore people with reservation from insurance and ask what kind of car you drive and many others question but finally they offer you any car they want no option for you and if you think to much and see the old and expensive car they said bye and leave you talking yourself just like that VERY, VERY RUDE!!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Milpitas, California

Came here to rent a vehicle today, 01/22 that was referred to by the insurance company. There were 2 agents at the desk - one male and the other was a female, whose name is Isabelle, if I heard correctly, and was the one who helped me out. The service that she provided was very poor and very unprofessional. From the start of the transaction to the end, she was rude, just by the way she talked and handled the rental process. Never will I conduct business with this Enterprise location based on the service provided. read more

I had the pleasure of having Isabel check me in to get my vehicle. She was super friendly and informative on my options. Even it was 30 minutes before closing she didn't rush the whole process, which I appreciated. Give this girl a raise!!! I would of bought the van from her just based off our conversation. LoL! She treated me like a friend / family which is so nice these days. Instead of here's your keys , bye like other car rental companies or even other enterprise locations. So thank you Isabel!!! You made this interaction great!! read more

There were some miscommunication and misunderstanding about the rental agreement but Kayla was very helpful and she was very patient and accommodating with me :) read more

This is my first experience renting a vehicle and from this experience, i hope I never need to rent another car ever again. I was supposed to have a car ready at the shop behind this Enterprise location but they called and unapologetically told me the "whole bay area has no cars". Ok fine, but I felt like I was the person he was yelling at about the whole situation which in actuality, this is on the insurance company. but i can wait a couple days.. I do like they were able to pick me up from my location back to Enterprise the next day. +1 Star (the default one after 0). I get there and the first person to greet me seemed very nice but everyone else didn't seem like they cared. One guy was sleeping sat on top of a table on the right side of the main entrance. Literally knocked out sleeping not even inside the cubicle area, on the counter where everyone in the waiting room can see him sleeping... I was brought out by a second person to take a look at the vehicles. He was awkwardly quiet and somewhat had a negative demeanor initially. i shook that feeling off as I was excited to have a great first rental experience... I was inquiring about all the vehicles and chose a corolla while asking what my options were and what was recommended. When we were going through the paperwork on their tablet, the man tried to sell me insurance. Mind you this is my first time renting: I told the man that the opposing insurance company TOLD me they were going to cover it, and the man said that wasn't the case. I asked if he could give me a minute so I can confirm that with the insurance company and he glared at me and gave a seemingly joking response of how it would take more than "30 minutes to get a hold of 'em", but i can clearly tell he was annoyed; which explained the initial negative demeanor. [You ever met someone for the first time and can tell they are having a bad day? That's this guy..] As i was going from opposing insurance to my insurance to straighten things out, he kept giving me snarky responses of "i told you so" and side-glaring at me. When i ask questions to him he gives me irritated pauses.. I'm getting irritated at this point because.. wtf did i do to you? He wants to move forward with the transaction because i guess I'm taking too much of his time (mind you this was all less than 10 minutes after choosing this vehicle to this point)... so he just says he will go with no insurance clicking his tablet angrily and gives me ANOTHER snarky comment along the lines of "you cant get insurance afterwards, some people want to drive recklessly and get the insurance after something happens" which i totally understand but his attitude explaining this was directing that towards me.. CLEARLY this was happening before me stepping into the lot today but he was just offloading onto me. I then realized this was the guy who called me on unapologetically (whole bay area guy)..i found him... Vibe is one of those guys that think "everyone out renting cars are terrible human beings and I'm clearly better because i care about the cars on my lot but everyone that rents from us does not". ANYWAY I was like fine lets just sign, I'll come back if i need to add insurance later despite what he said about doing it later...At that moment the tablet died. He angrily threw up his hands and said "Well! Tablets dead, you took too long!" What The ****?? First of all, I told you this is my first time and I want to make sure MY ASS is covered just like you are making sure YOUR ass is covered. That's my prerogative. Second HOW IS YOUR SHITTY TABLET'S BATTERY MY PROBLEM?? ITS NOT LIKE I TOOK 30 MINUTES WITH YOUR TABLET, WE WERENT OUTSIDE MORE THAN 15 MINUTES! We go inside and he takes my info, i sign what i need to sign, he hands me the keys and i tell him thank you and goodbye, He doesn't even look up to say anything and i walk out. What a rude asshole. I would NEVER have this guy working with customers. Regardless of tenure, if you don't have the social skillset or TRADED your social skillset for cocky experience, you don't belong on the floor. Go work corporate and yell at your own people! After this experience I WOULD NEVER RECOMMEND AN ENTERPRISE RENTAL. GO TO HERTZ read more

Misael and Wes are awesome this is the second time I've rented a vehicle from this location and their customer service is A1, I really feel like they genuinely care about the customers needs. Misael is super helpful and caring... Wes is awesome as well... because of how helpful this team is I don't and won't go to another location they really go above and beyond and I love it ! Thank you guys read more

Came to switch out the rental I had and ended up getting a car with a bad tire. I drove off and the low pressure light came on. I drove back and was asked if I wanted to take the car to get the "tire plugged" and keep it, mind blowing that they would even offer that to me. Then the second car I got the wipers didn't work and I was told to take it to pep boys to get it fixed. Horrible experience all around!!! read more

Exceptional customer service and problem solving were offered here after a failed visit to the Enterprise on 1485 Kerly Dr. Min went above and beyond to ensure the issue was resolved to my satisfaction. My only recommendation is the vehicles need to be a little better serviced, but other than that, this location is def a gem. read more

Our experience with this car rental last Monday 11/11/24 was terrible and awful. Two days before my dad's appointment, we got a quote that we can get a Nissan sedan which was $10.69 a day as our co-pay. But when we got there, the car was not ready and we have to wait 30 minutes to have it cleaned. During the payment process, khanh Phan ( Assistant manager) told us that she needed the driver's license and credit card of my dad. and we can't take the car if my dad can't provide credit card under his name. And I can't pay it under my name because it's an insurance policy. My mom was under my dad's car insurance policy and have a credit card, so Khan said that will work. Then, I went to get my mom at home and during that time it was raining heavily. We handed the credit card & CA ID of my mom to Khanh and still we didn't get a rental care. Vivian, the manager was trying to fix it because I would like to file for complaint. But my parents who's both 72 years old were annoyed with all of this hassles and waited for more than an hour for nothing. Perhaps, in the future your company policy needs to be reviewed and revised for customer's satisfaction not the company's satisfaction. read more

This is my favorite spot to rent a car since it's so close to my place. It's located in a business area so the commute and parking is simple. I would book or reserve a car online and pick it up the next day! The staff made everything quick and easy. Just in case they are close, you can drop off the car keys in their box in front of the store! read more

Jason has amazing customer service!!! He's super polite and made our reservation experience great enough to know that whenever we need another car rental we'll definitely be coming back here. read more

Needed a car in fast situation that almost costed my job, due to my new car dying on me! Enterprise had me getting to work, and made it seemless in 20 minutes! My go to rental place, from that day forward! read more

Jason deserves all the stars. I have been to this location twice to accompany my mother with a rental and have been helped by Jason on both occasions. Not only has he taken care of my mother, he takes care of everyone in the lobby. He does an outstanding job, along with his colleague whose name I don't know but is also an unsung hero in the back. I appreciate this specific location because of the awesome service by the employees. Thank you Jason! read more

I've been reached out to 3 times to resubmit a request I've made. I've been told 3 different times that somebody from Milpitas will contact me to fix the wrong that has been done to me. This process has taken months and still nobody has reached out to me. Someone from Care commented on my first Yelp review to make it look like they care about their customers. That is not the case. DO NOT bring your business here, you will get scammed and won't be compensated. read more

I had my car at Service King for repairs and went here for a rental car, out of convenience purposes. Before I rented a car through my insurance, I called to make sure they had a car available for me. I called at least 4 times, different times, it was so hard to get a hold of a rep. By the time I got hold of someone, he didn't have a car for me to rent. I called again and after waiting, I spoke to a different rep who told me I needed the rental # from my insurance and I will be able to get a rental. After getting this info and providing the # to Anne, she told me my car would be ready for pick up at 5 pm but to call 30 mins before to make sure it's ready. I called at 5.30 pm and my car wasn't ready but in 20 mins it would be. I was 5 mins away and turns out my car was already ready. I was upgraded to a larger sedan by Anne. I was in and out of Enterprise in less than 10 mins. I also dropped off my car at Service King since Enterprise was still closed. I called Enterprise at 8 am when they opened to make sure they knew my car was at Service King and to close my account. I didn't get a hold of anyone till later that morning. The rep apparently didn't need to know what rental car I left at Service King. Getting a hold of someone is so hard and wished it was a smoother process, especially when a customer has questions and concerns. read more

I rent consistently with Enterprise across multiple locations for work and this one by far is the best in terms of customer service! The entire staff is super friendly and know how to check customers in and out efficiently. A huge perk is that they also have after hours drop off, which isn't common for a lot of Enterprise locations around here. Since I've always had a great experience here, it has become my go-to location to rent on a weekly basis. I also want to say thank you to Jason Medina for helping me sort out a last minute car reservation. I needed a car for the upcoming weekend and didn't make a reservation yet (my fault). When I got to the office, I found out that the entire South Bay Area was short on cars and it was going to be difficult for me to get a rental. Jason was extremely helpful and worked with surrounding locations to made sure I got a car that would fit my needs for the weekend. I highly recommend this location to anyone in the area! read more

It worst place in Bay Area they are providing dirty car ... manager is very rude arguing with 1 pregnant lady for simple reason which one he can solve easily customer service not at all good ... read more

Enterprise Rent-A-Car - Car Rental Near Me - Milpitas, California

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Wow, what a great branch to rent a car from. Pickup from Austin and Vang was a breeze and even offered me a free upgrade as the class vehicle I reserved was no available at the time. Very nice, accomodating and helpful. Dropping off was also a breeze. This time, met Ravi; great person as well. Very cool, calm and has the right demeanor from a customer service standpoint. I overfilled the gas tank required to return and Ravi credited me back for it. Very surprised and very satisfied at the same time. I rent cars at least 12-15 times a year for business trips to Socal and I am happy to say this will now be my go to location moving forward. I have had so many nightmare experiences from other locations (Hertz in crown plaza which is the worst place by far, all the branches at the airport etc.) Thank you Vang, Ravi, Austin! Keep up the good work! read more

I reserved a car through hotwire 2 weeks in advance. So I come in during the pick up day I talk with the branch manager Kendall Batdorf. He tells me that they were trying to call me but they didn't have my contact info. I got a email confirmation and I filled out the driver info how can you not have my contact information? The whole reason I book early is cause I don't have to deal with stuff like this. So he tells me they have no car available for me now. So now I have no car and now my family and I might have to cancel our trip, unacceptable. I booked from hotwire and enterprise many times and this the first time this happened. So I wouldn't recommend anyone going to this location or you might get a bunch of lies saying they had no contact info or whatever to cover up something, and end up ruining your whole vacation.. thanks enterprise hopefully they fix this cause this was very frustrating. read more

Enterprise Rent-A-Car - This is the worker that I spoke too. By the way he's also the branch manager. Unacceptable. - Car Rental Near Me - Milpitas, California

I called the front desk on Saturday around 30 minutes before closing time and was on hold for a long time (i know it couldve be done earlier). I eventually got a hold of someone and askex if i can extend my rental car for a while with an agreement i had with another associate the week before. She was very accommodating. However the person on Saturday was very rude and rushed me without answering my question with the conversation i had last week! He said he'd call me back in 30 minites, but no call back, and i know they close soon. I didn't believe he'd be truthful and decided to call back. There was an automated reply! As an update on 12.24.18, i was helped out by vang and am glad for his help. He was very accommodating and helpful. read more

I went in to pick up the car. I had the code number and was set to go. The young man at the front counter denied that I had any business being there. Didn't know what I was talking about and was surly, rude, and unhelpful. The insurance was under my father's name. I share the same surname as my father. It is Italian and unusual . It would be difficult not to recognize it on the computer. The young man whose name is Carlos made the experience of renting a car at enterprise very unpleasant and as I was getting ready to leave, roughly shut the car door on my leg. I was lucky not to be hurt. Someone should inform Carlos at enterprise that he needs to develop a shop keepers attitude. It is after all the public that provides the income to enterprise that pays the salaries of their employees. Given his behavior, I am sure that I am not the only person that he has been impolite to. This experience occurred in Milpitas. read more

This is honestly some of the best customer service I've had in a really long time. Jason and his team have been very professional and helpful with regards to my rental needs for the 30 plus days I've had the vehicle. I appreciate all their professionalism and they made this unfortunate situation that much easier. Thank you again Jason and team, you guys work very hard and it shows.You guys rock! I will def be back if I ever need a rental. read more

Service is amazing here! Jason was very friendly and took all steps to ensure the rental process was smooth for me. He understood my concerns and my needs and made sure they were addressed properly. Thank you Enterprise Milpitas for one of the best rental experiences! read more

I made a reservation for Luxury Electric vehicle. I get there and they don't have one. Instead of trying to help me try and get the vehicle at another branch. They try to get me something. I called another branch and found the vehicle I am trying to rent. read more