"Economy car? Best I can do is Uber's emotional-support Altima." I usually have good experiences with Hertz, which is why this branch stood out... in the worst way. I reserved an economy car (Chevy Spark) online. I show up and they try to hand me a Nissan Altima that looked like it had just finished a multi-year apprenticeship in Uber. Filthy inside, visibly beat up, and covered in damage. Not exactly the "fresh rental" vibe. Then comes the comedy: I declined their insurance (because why would I pay extra insurance for a car that already looks like it's been through three boss fights?) and the employee immediately hits me with a weird attitude like I'd personally insulted her bloodline. To top it off, they wanted to charge me more because the Altima is "more spacious"... as if "more spacious" automatically cancels out "dirty and wrecked." Also... an Altima vs a Spark isn't some luxury upgrade. It's just a different kind of "car." When I canceled the reservation because I wasn't about to pay extra for a grime-and-dents special, the employee basically gave me the 'please leave' face and attitude like "yeah, gtfo." This branch took "customer service" and replaced it with "customer disservice." I'll keep using Hertz... just not this location. read more

Very poor experience at this location. The staff was unwelcoming and awkward, making the pickup/return process uncomfortable. After returning the car, an unexpected charge appeared on my credit card with no explanation and no return confirmation email. Communication was terrible. I had to call multiple times, got stuck in useless automated systems, and wasted hours before finally reaching a person on the fourth attempt. Even then, it took over 30 minutes just to explain the charge and send an email. This was by far the worst rental experience I've had. Avoid this location. read more

Hertz - Car Rental Near Me - San Jose, California

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Hands down the worst customer service I've ever dealt with. First call? The lady picks up, doesn't even ask what I need, just throws me on hold. I sat there for 20 minutes until I had to hang up and head to work. Second call? Same story. They actually asked why I was calling, then said "hold on"... and poof--gone. Nobody ever came back. Seriously, how many times do I gotta call before a real person helps me out? This isn't customer service, it's a complete joke. Zero stars if I could. read more

This is worst location to rent car. On weekday afternoon i had to sit for 2 hours before i can pick my rental (i had pre-reservations through my insurance). No service at all. Please make sure to pick another location if you want yo have pleasant experience. read more

Not the most efficient HLE. Having a friendly, non-business conversation is more important than telling those waiting in line that they overbooked the night before. read more

Overall the staff are friendly yes, but this location in particular is without a doubt the worst operating Hertz I've done business with - and this is coming from someone who's rented with hertz throughout the country. Incredibly slow time of service. When picking up from a requested time, you can expect to be there an hour after and good luck trying to get one of the "complimentary shuttles". I tried requesting for one in advance to my residence and was on hold for 35 minutes until I hung up, then when I was at the hertz at time of drop off I was informed they had no drivers in the middle of the day, and I was the only customer in the building. An embarrassment to hertz. read more

Hertz - +30 wait time to request shuttle - Car Rental Near Me - San Jose, California

Do no rent from Thrifty, dollar, or especially Hertz, who owns those companies. If you do not purchase the complete insurance and you get into a car accident, which is not even your fault. Good luck that they don't come after you for all the costs. My insurance paid the majority of the rental cost when I got hit, but because I only purchased the partial insurance, which was still expensive, my own insurance went ahead and paid those damages and they are now going after the damages that my insurance did not pay. She said the claim is now closed and they don't care what the other insurance is. They're just coming after me! Very unprofessional very inconsiderate did not want to go after the other insurance, even though I have all the information to give to them!!! I will never rent from them again. Also, if you get an accident, do not tell your own insurance it happened. Let Hertz go after the other driver's insurance. They probably still will come after you for something! read more

They cancelled my 9am reservation at 5:50pm. About a day ahead. This is a rental I made a month in advance. They also said since I made a prepaid rental, I will not be getting a refund. Do not book from this location. read more

we rented a car at Reno airport because our train was canceled. destination was to be Roseville (Riverside Ave). when we got to Roseville, Hertz office was closed. We tried calling multiple phone numbers and was not allowed to speak to a human. We ended up leaving the car there and intended on overnighting the keys to hertz in the am. now they are charging us another day rental for their screw up! TOTAL BS!!!! never using this service again! read more

I came to Hertz after dropping my car off at the auto body shop. The associate that helped me on this particular day was kind. She asked me if I wanted insurance on the car and I DECLINED, since my personal auto insurance was paying for the rental and extending insurance to the rental as well, so there was no need for insurance from Hertz. When I returned a few days later to drop off the car, the same associate greeted and helped me out. I was shocked to learn that I was being charged for insurance. I reminded the same associate that I had DECLINED insurance. She then proceeded to tell me that I had requested insurance when I picked up the car -- to which I reminded her, again, that I had, in fact, declined insurance because the car was being paid for by my personal auto insurance. She attempted to remove the charges but was unable to do so. She called her district manager in front of me and told her manager that I had "suddenly changed my mind about insurance on the rental." That was, of course, false. She then told me I could call Hertz Corporate OR my credit card company to dispute the charges. Throughout this whole interaction I remained calm as I patiently waited and expected some resolution. There was, unfortunately, no resolution and no accountability was taken for the mistake that was made on their end. Furthermore, the experience was the complete opposite from the initial experience. Suffice to say, I was utterly disappointed and quietly walked out. I did, however, call Hertz Corporate to seek some resolution. After multiple calls and roundabouts, I was able to speak to an associate and they were able to remedy the situation and refund me the full amount. I profusely thanked them for their support and for rectifying this issue. Overall, the initial pick up experience was okay, the drop-off was subpar, and I don't intend on returning to this location. read more

Although I've had decent experiences with other Hertz locations, this one at Ridder Park is the worst. First, over 20 minutes of a wait time to receive a car that was dirty and less than half a tank of gas. When I returned the vehicle, the employee was busy with other customers and told me to leave the keys with him and that he would send me the receipt through email. This was a mistake. He never checked me out and I had to call the next to close my rental agreement and they charged me an extra day. This is fraudulent and am still trying to fix the charge even after more than 3 months!! Horrible service, horrible vehicle selection, and no resolution. read more

Like the other reviewers, my credit card was wrongly charged. I don't know why but for some reason I decided to look at my previous month's credit card transactions. I was shocked to see a $200 charge, but what made it super shady is that it didn't show up until 3-4 weeks after I returned the rental car! Does Hertz sneak in these charges hoping people won't notice?!?! I called the auto repair shop that returned my rental car. They called Hertz and the Hertz employee claimed they didn't receive the rental car for 3 days. So the auto repair shop named the employee who took the car back. Hertz took a couple of days to straighten their story out. Then it took another couple of weeks for them to reverse the charge. They wasted so much of everybody's time and effort. Never coming back here! read more

Horrible selection of rentals. My insurance company made a reservation but when I got here they didn't have cars and I was made to wait all morning. I'm still waiting now for a vehicle. I will never use them again and I hope this helps others not make this mistake. read more

We came in around 11am and the place was a ghost town. There was not one employee in sight. The back door leading into the storage room was ajar so i went to go see if someone could help us but still no one. I picked up ky cellphone and called the store to see if anyone would come to the front to help us but yet again no one was around. We waited for about 10 minutes before a worker came out and said sorry for the wait. When he got to help us, everything went pretty fast. By now theres a line forming already and only one staff was working. When it was time for us to get the car and go, he told us to wait while he takes the car to go get it cleaned. Im wondering why the vehicle was not cleaned prior to us getting set up the car. Anywho, he left for another 10 minutes. Meanwhile eveyone else was still waiting behind us. We finally get in the car and take off. I was disappointed because the car smelled like an ashtray. There was also another pungy stench going on that i could not make out. Ive had it for a week now and cant wait to return it because the smell is sometimes unbearable. I expected more from hertz. This was my first time at this branch but all of my experiences with other hertz branches have been amazing. I don't know whats going on over here. read more

The worst experience in my life. This company should never rent an electric vehicle until they learn more about these vehicles and safe places to recharge. I was given incorrect information on how to recharge this vehicle, which lead to my credit card being block (fraud alert) and risking my life ( most charging stations are in dark, remote areas). I didn't get home until after 2 am and I had to be at work at 8am, after my friend had to come my location and assist me with trying to recharge this vehicle to get home. I hope nobody loses their life trying to figure out where to go to recharge these vehicles ( takes 2 hrs or more to recharge these vehicles). read more

Angel is the man, his customer service skills was on point. Made me feel good about my rental and was helpful. Mike the detail man gave me a ride home after I returned my rental. Thanks again Hertz. read more

After reading other people's reviews, I thought to myself that there was no way I would fall for a hidden charge.. yet here I am. Go rent at a different location/company - you'll save yourself the unnecessary trouble & headache. Trust me. read more

I personally had a great experience with this location. The gentleman who picked me up from the shop where my car was being repaired was really nice and Andrew provided speedy customer service. I was in and out of there in less 30 minutes. read more

Very poor management, I had to wait about an hour and a half to get a car. I waited about 10 minutes to be helped. The guy that helped me, assigned me a car and told me to wait 15 to 20 minutes to get my car cleaned. After the 20 minutes had passed I had to wait another 20 minutes because they started cleaning the car that was assigned. They do have personal but it seems that only one guy is dedicated to his work and the rest do not know what they are doing. I saw other people waiting as well and they all seem disappointed. Some of them just had to turn in a car and had to wait a while as well. read more

Hertz - Waiting for my car to be cleaned - Car Rental Near Me - San Jose, California

We made an reservation prior to waking in this location. When we arrive the we were treated with poor service by the supervisor Aakash. Her nasty attitude was not acceptable. She did no acknowledge us and we waited around for 30 min after no one was being help. After Aakash refused to recognize us an young Indian man assisted us and then she became interested in tell him what to do on our account. When my daughter tried to explain our situation she cut her off with attitude and said she didn't not say what she thought my daughter was asking. The customer service is terrible here. Aakash was rude and no one should have to be treated the way she was rude to us. This location already has bad reviews and I see exactly why. Their corporate office should assess and review the poor customer service at this location. Honestly I was so turned off by the poor service I canceled my rsvp and we went to Enterprise us the street. Aakash. Gave us the read more

Worst service ever after all the years of renting at hertz Reese was the ultimate DB this place was a ghost town when I arrived Reese was the first person to come who Looked at me up And down as if I didn't belong there maybe because I'm brown and wasn't in business attire my reservation was at 11am I showed up at 10:55 my card declined he said no worries it happens I had just lost my other credit card in Cancun few days ago I told Reese I would be back very short he reassured not to worry I caught a lyft to the bank then back to hertz when I walked in he gave me a dirty look and told me unfortunately your car has been rented out I came back Less than 30 minutes only to be told sorry I had to rent it out to another person who had a reservation #btw so did i he just smerked and said you can come back at 12:30 wtf how I don't have a car I caught a lyft back here I'm suppose to be in SF at 2pm to pick up my aunt from SFO I had my wife called hertz they found me a car at alum rock in San jose I caught a lyft to alum rock where there was a car the gentleman was contacted by Reese and was instructed not to rent to us because We are not qualified one of the Ridder park employees an older grey haired gentleman walked in and said your here to and told me what Reese did was wrong he should've never told me to return knowing he was just gonna rent the car out thanks Reese for making our hertz experience super memorable and for making me over 2 hours late to pick up my aunt it's 3:34 and I'm barley headed to sfo thanks again Reese read more

Hertz - Car Rental Near Me - San Jose, California

I wish I read the reviews before I came to this place! Terrible experience! Horrible customer service. First of all they were 30 minutes late. They didn't have the vehicle that we reserved. We were patient and nice and waited for a different one to get cleaned. We got a flat tire going to our destination. The spare was uneven and warped. The tire had a lock on it. We were stranded in the middle of nowhere with no reception with 2 kids and a dog in 30-degree weather (and it was raining). We got lucky and stayed in a room above a convenience store (which charged us for $450) and they let us use a phone. We didn't get another car until the next day and we missed our conference and our trip. We drove back early and Hertz was closed on Sunday so we brought it back on Monday. We told them what happened and they said they would get back to us. They said they would only credit us $50. We talked to a manager and he said he would credit us for one day. When we left the gas was at 3/4. We filled it up. Then that vehicle got a flat and got towed with a FULL TANK. They brought a new vehicle and the gas was full. We brought back the van at 3/4 and didn't fill it since we filled the other van. Not only did they not credit us for the day, they charged us AN EXTRA $50 for the GAS!!!!!! HORRIBLE CUSTOMER SERVICE! LISTEN TO THE REVIEWS! read more

Great experience here, got the car no issues the manager (didn't get his name but he was Vietnamese) even help get me a ride home after I returned the rental, I thought only enterprise does this? I would definitely rent here again. read more

I had the privilege of meeting Danny at Hertz. I just looking to rent a car for the week while vacationing in California. Danny was courteous and direct. The car I was going to rent was not there so he gave another car, an upgrade(without the extra fee) if I waited 20 minutes. I did. The Infiniti Q50 was the best car ever rented. Hertz is the "go to" place for car rentals. Danny is very good at what he does. Tristan read more

I have nothing but good things to say about the this location. Had a accident and My insurance had A reservation here for a Rent-A-Car. The Process was real quick I was in and out of there within 20 minutes and when I returned my car it was pretty fast. If I ever need a rent a car I will be sure to come here. read more

I'm not sure why the reviews are so negative but I had a positive experience! They were understaffed so it was understandable that it took a bit longer for the worker to get to everyone. There was only 1 person working and he was responsible for the phone and people waiting in line. I didn't get his name but when it was my turn, he was super helpful and provided great customer service. The whole process was pretty quick and there's plenty of parking in that area. read more

Worst customer service EVER!! Had to stand on line for 45 minutes. Then I was told to move out of the line and go back to the Thrifty line. The represent on the phone said to got to Hertz line. The assistants were the rudest EVER! What ever happened to customer service! I would give zero stars, but the system requires a rating. Ruined my damn day! read more

Okay, so I am not alone here, this Hertz location has unethically charged other customers too. The guy at this location told me that I will be charged $22.25 / day that includes LDW. But when I returned the car and received the statement, they charged me $510@17/ day just for LDW which of course will not be covered by my insurance. Never going back again to this location. read more

Well, I see a lot of bad ratings here but my one time experience was fine. Picked up a one way rental. Clerk was very nice, no problems with waivers. In and out in 15 minutes as I was second in line. First guy in line did not seem to have any problems either. read more

State Farm recommended me to come here after I got into an accident. One of the guys that helped me get a rental, up sold me a collision package which was $17 a day and told me that my insurance will cover the cost. A couple days after I returned the vehicle, I got charged $150! After I got off the phone with my insurance, they told me they do not cover any collision package you buy from them. The guy at hertz never mentioned anything that my insurance already insures the rental itself, otherwise I wouldn't have gotten the package. read more

I want to thank Stephanie first of all. You were so helpful through the rental and even at the end. She was kind, patient and helpful. Thank you for making fast and easy to get the car. read more

Good location if you have clear biometrics. Otherwise you will sleep in the car. Hertz. And Enterprise rule

No stars they suck the guy and girl do not rent ur car from that location Horrible service went

Is their phone on silent or what? Two days in a row I called them ahead for a rental car from my auto ins due to accident. No answer so i just decided to go their my self to find out 2 guys in the front desk with 1 customer place looks empty maybe its a new location? To find out no available cars to rent until 1 pm. They directed me to another location in Milpitas. The guy says u won't miss it. Heck when we went their after going around in circle, NO SIGN at all! take note its inside Crown Plaza hotel! Also to find out no cars available that they would call me but did not receive any call back until they closed! read more

They told me I could get a ride home after dropping off the car and they made me take an Uber because they said they couldn't take me after al. read more

I would've put 5 stars on this, but unfortunately I left a few things in the mini van I rented, and when I called, they said they couldn't find it and neither did they offer to call the other renter to see if they might've found it under the seats or something. It was a Rick and Morty box, and honestly, very precious to me. I can see how someone would steal it and never return it, but I wish they would be honest about it. I know it was under the seat, because I put it there and forgot to get it back. And I only called a day after. Very disappointing. read more

Very poor..... the workers drive the vehicles stupid dumb fast and rubbing tires on their way out from the little plaza. I always see them doing it everyday. read more

I had no problem getting a car and returning it the next day. I was billed the correct amount for the overnight rental. HUGE FRUSTRATING DISAPPOINTMENT is with the fact that Hertz processed a $240.00 "hold" on my credit card AFTER I RETURNED the damn car!!! They will NOT release the hold for TWELVE business days after the hold was initiated (at the time of rental)!!! This equals 14 business days total .. ALMOST THREE WEEKS AFTER THE FACT!! If you too find this UNACCEPTABLE, do NOT rent from Hertz. I WILL NEVER USE HERTZ AGAIN!!! I have never had this problem with any other car rental agency. I highly recommend Enterprise Rental Car - they release any hold the day the car is returned; as is appropriate! read more

THIS PLACE SUCKS ! They don't have cars ready so unprofessional...... had to wait for than an hour shouldn't they have car ready

I was told by Reese, the branch manager, that there were only 2 choices left for car rentals - the Ford Mustang and a minivan. Upon looking at the minivan, it was way too long for me to drive it comfortably as I am not used to driving long, large cars, so I chose the mustang instead. He specifically put in notes into the system to not be charged the additional fees as the rental is equivalent to my "sports luxury" car that was in the shop getting repaired. He said that AAA will waive the fees if needed and it should be fine. I was billed $62.60 for the "upgraded" car rental when there was only 2 options to choose from and was not told that I would be billed the extra fees. I contacted AAA and they stated " That charge and note should have been recognized by the Hertz location. What they end up doing is they charge us the final bill." So, Hertz should have charged AAA anything extra - not myself. Theres nothing to dispute with AAA because they did not charge me anything - only Hertz. My issue is that the manager should not be charging fees to the customer and say that the insurance should waive the additional charges. Also, there were only 2 cars left and you can not expect the customer to be comfortable driving a car that they are not familiar with and no where near the type of car the customer normally drives. I was basically forced to choose the Mustang instead of the van because the mustang was smaller in size yet I was charged additional fees without even notifying me. Now, Reese is saying the claim has been "closed" and can not refund my money. That is absurd to charge someone a fee without telling them and then saying "sorry we can't refund you." Also, he never even called me back to let me know that I will be charged anything extra. This was totally bait and switch. Beware of these tactics just to be charged fees. WORST SERVICE EVER! read more