I always have amazing experiences here. I use them three times a year or maybe four ...every single…read moretime. Without fail. They stay busy on the weekend so be prepared sometimes for a little tiny weight, but they move quickly One of the last businesses it seems to understand actual customer service. I'm Gen X. I know I may sound like a boomer, but they actually understand customer service here at this branch. They are so easy to work with. I just returned a Ford bronco to them that I used to drive to SoCal and experience was just five stars all the way. The gentleman with the long braids he's amazing the taller woman that loves to play basketball and coach basketball. I forget her name, she's amazing. They even gave me a ride back to my house, which is really close to their office, and the driver was so cool. I think his name might've been Celeste or something along those lines. What do Thank you, ENTERPRISE! Chrystal Bougon

I needed a rental car as my car was being worked on with Caliber Collisions. My insurance made all…read morethe arrangements for me. I was to drop off my car at Caliber, who would then contact Enterprise to pick me up and take me to their location to pick up a rental car. Unfortunately, Enterprise never picked up the call so Caliber had their driver drop me off at Enterprise. There was a line of people waiting to pick up a car. By the time it was my turn, the car size that I was supposed to get were all out. Instead I was given an SUV, and was given a discount and charged the original price of the car I was supposed to receive. Overall time took 30 minutes. When I returned the car, the process was faster and the person who helped me was professional and tried to make my experience a good one. I also received a ride to Caliber Collisions to pick up my car. Overall time took 20 minutes.

I had to rent a car when my car was being repaired after an accident. My insurance company…read moresuggested two options...Hertz and Enterprise. I opted for Hertz as this location is close to my house. What a mistake! My husband and I arrived there about 10:30 am. We waited to be helped and the fellow who took our information was quite pleasant. The cars he offered under my coverage were a Yaris and a Nissan Versa. Should have taken the Yaris but took the Versa as it seemed more the size of my Prius. The car was quite dirty and we were told it had to be "prepped" before we could drive away. So far, so good. And, that's where it ended. We were subjected to some very high pressure salesmanship to buy the $9 a day collision insurance. In fact, it got so bad it was insulting. We were told that we better "drive carefully" because without this extra insurance we could be liable for our $1,000 deductible. I pointed out some dents in the bumper and was told it cost the renter $300. Ok...the person had been warned. Hertz collected the money but the repairs weren't made. In fact, he told me they don't repair the cars till they are ready to sell them. If that's the case, how much do they collect for dents and scrapes before they repair a car? We waited more than 20 minutes for the car to be washed and when it arrived it was still wet...and looked like it had been hosed off. Obviously, no one had even made an attempt to dry the car. The inside was ok but the gas tank was only 1/4 full. I went back inside to make sure that this was noted as I had no intention of bringing back a car with a full tank if I didn't get it that way when I left the lot. I was told that I could protect myself from bringing back the car and having them charge me $5.98 a gallon to bring it back to the level of rental by paying $3.98 a gallon to have them fill it up before I left. Oh...by the way...if you choose this option you do not get a refund if you don't use up all the gas. Giving a customer a car with almost no gas is not what I call "customer friendly". Rather, it is inconvenient for the customer as the first thing one must do is put gas in the car. I opted to put in just enough to make sure that returned the car with the gas at the 1/4 level. Whatever happened to putting the customer's needs first? Finally, a very nice man named Daniel apologized to us for the long wait to get the car (we kept asking "where is the car" and I guess he was told we weren't happy about the wait). He said he would "make it up to us" when we returned the car. I don't know what he could do to make it up to us as the rental was covered by insurance. His offer was irrelevant, though, because he was not there when I brought the car back to the lot.

WORST customer service No car was available day-of and they still charged me a no-show fee of $58…read moreand I never signed or got a car and they wouldn't take it off my card, and even after disputing it with my credit card company and I could prove that hertz never gave me a car they made me drag the dispute out after 3 months I just gave up. Enterprise has my business for life now. Sorry-Hertz; I was more than patient. You shouldn't charge customers no-show fees when they are called morning-of by a staff member saying don't come in there are no cars.

Morgan was awesome! I needed a same-day rental and he returned my call promptly to get me…read morescheduled. I walked out within only 15-20 minutes with a car. The car was just what I needed- clean vehicle and great shape. Morgan was super friendly and accommodating. He made the transaction as easy as it can be. I would recommend this family-owned business to anyone who needs a quick and easy car with no sales fuss. Plus bonus points that they're Sharks fans!

Morgan and Jacob worked as a team to help me rent a van for a family visit. The van was clean and…read moreaccommodated 3 child car seats and ample room for 5 adults and luggage too! The perfect vehicle for our needs. Jacob helped adjust side mirrors and give helpful hints for driving and even filling the gas tank. I definitely recommend Service Rent a Car for the great service from great people!

Best experience renting a car ever! The folks who are working here now are super special. First,…read moreon the day I came in, there was a customer on the verge of exploding (it was clear that she was already perturbed before entering the agency) and was very forceful, and repetitive, asking a question they clearly couldn't understand stand the answer to. The young man there Akash, handled the person so pleasantly - remaining calm and so patient - as he continued to try and help this customer understand the answer to their question. Well, watching this whole thing was like magic; the calmer and on topic he remained, the more the customer just couldn't seem to wind up...they finally left calmer, and finally understanding the answer they needed. Secondly, Rolinda helped me with my rental which was SO quickly executed, I felt as though I couldn't really leave because, well, renting a car is NEVER this easy! Before I left, Rolinda had extraordinary things to say about her coworker Akash as well!! They are both SO cool & professional. Thanks to BOTH of these fantastic employees - they both deserve a raise!

We rented a car from this location one time only (we usually go through the sjc airport). As soon…read moreas we sat in the car there was a horrible stench. I went inside and complained and they said they didn't have any other rentals available atm. We ended up taking the car because we were supposed to leave for our trip right away. We couldn't close the windows the whole time and tried cleaning it ourselves.. nothing helped. We are convinced something was locked inside the glove compartment (maybe a dirty diaper)??? We complained again after our trip but they didn't care since we left with the car and never called them DURING the trip lol

The price is not the price ,first of all , Avis in USA should not , let this "company " discredit…read moretheir name ,the only razon they want you to rent with a credit card , is because they know the credit card comes with car insurance, plus if you buy insurance with rentalcover that make full cover insurance , you don`t need the " BS " insurance they make you buy , I prepaid $ 800 for the rent of one month and they make buy "mandatory insurance " for $1122, do that make any sense to anybody ??? this is a joke , they take advantage of you , because by the time you are there , you have no choice, is that or what " no car " , what about your others reservations , hotels, tours, etc, and try to rent a car with another company is practically impossible , and they know that ,especially in high season, so what to do ??? DON`T RENT with "AVIS " in Cost Rica , in the first place , rent with Amigos Rent a Car or with another serios company ...they are nothing but a liars and crooks , please don`t even try is not worth it , and the customer service is awful, Gino and Huber are very rude , shame on Avis , let this people scam their customers , horrendous experience , too bad for the tourist business in Costa Rica . RIP OFF IN SAN JOSE COSTA RICA

I see a lot of mixed reviews on here, but my experience was pretty great!…read more My car was stolen this morning, and after reporting it, my insurance arranged a rental through Enterprise. I was told all I needed to do was come in, show my driver's license, and put down the $100 deposit. In my experience, renting a car usually takes anywhere from 20 to 30 plus minutes to get through the paperwork and everything else. That may be different when it's an insurance claim rental, but either way, I was pleasantly surprised by how quickly everything went. When I walked in, I was greeted immediately by Jessica, who I believe is fairly new but is doing an excellent job. She was genuinely sympathetic about what had happened, quickly gathered the information she needed, grabbed a handful of keys, and walked me out to look at the available vehicles. Considering the kind of day I was having, that made a huge difference. I was literally in and out in about 15 minutes, and I really appreciated how easy and stress-free Jessica made the process. I usually like to wait until the entire service is complete before leaving a review, which in this case would mean returning the rental car. If anything changes, I'll definitely update this review. But for now, I'm very happy with my experience and especially grateful for Jessica's help!

Feeling really disappointed leaving this review since I have rented vehicles in this location and…read morenever had an issue except when I did! I went thru an accident and a third party covered the rental however after the car was turned in I keep on getting a charge every day for $148.00, I have my card blocked and the payment doesn't go thru but I get the notification everyday including weekends. On Thanksgiving day I went in person, spoke with Daniel the branch manager and he said he would take care of the issue and the payment will be cleared. Days went by and a week later I called and spoke with Tyler and he said he would speak with Daniel and give me a call back which never happened. Well this morning I called again, spoke with Tyler and I explained I wanted to get this issue resolved and he said he had not gotten back from Daniel and since I wasn't renting the vehicle anymore he wasn't able to do much. I asked for a number I can have to get this issue resolved and he gave me customer service #. Felt hopeless and hoping to get this out of the way!

Quick service. Staff (Assist Manager Jason) went above and beyond to help me out despite the system…read morenot having the car type I reserved.

The team at Enterprise was super helpful and made the rental process quick and easy. I don't rent…read morecars often, but they had a small range of options--I went with an SUV, which felt comfortable and had a decent dashboard system. The car itself wasn't the cleanest, but it was manageable. Drop-off was simple and really convenient. Since my mechanic is close by, Enterprise allowed me to leave the car there, and they picked it up instead of requiring me to return during business hours--huge plus. This location is a small corner spot near downtown San Jose, with friendly staff and a straightforward rental process. My only critique would be cleanliness and variety in their fleet, even for a smaller lot. Overall, I'd return for future rentals thanks to the team's efficiency and service.

Rating: 1 out of 5 Stars…read more A family member purchased a used car from this dealership in San Jose on 11/11. It was advertised as a "clean clean" vehicle that "only needed an alignment." The price was $4,000 cash, not including taxes and fees. THE FRAUD & SAFETY ISSUE: Immediately after purchase, I took the car to an independent mechanic for the alignment. The mechanic found the vehicle to be unsafe and unroadworthy, requiring over $6,000 in safety-critical repairs, including: Three wheels were severely bent/warped. All tires needed immediate replacement. The front struts were blown out. The engine had a serious oil leak. THE DEALERSHIP'S RESPONSE: When I presented Lux Auto Sales with the detailed, written repair estimate, they refused to take the car back. They claimed the vehicle was sold "AS IS," ignoring the fact that California law prohibits licensed dealers from knowingly misrepresenting a vehicle's condition or selling an unsafe vehicle (Vehicle Code § 24007). Their only offer was a suspicious $1,700 repair through their own shop, which does not even cover the cost of the necessary safety parts. ACTION TAKEN: As a result of this fraudulent misrepresentation, I have taken the following official actions: A formal demand for rescission of the contract and a full $4,000 refund has been asked of management. A formal complaint has been filed with the California Department of Motor Vehicles (DMV) Investigations Division regarding dealer fraud. A complaint has been filed with the Bureau of Automotive Repair (BAR). I am currently filing a lawsuit in Santa Clara County Small Claims Court to recover the full purchase price and costs. DO NOT BUY FROM THIS DEALERSHIP. They misrepresented the condition of an unsafe vehicle and refused to resolve the matter legally. They count on buyers not knowing their rights.

Don't do business with them. They are shady and don't pay their vendors. Travis the owner is a scam…read moreartist. My company provided janitorial services and they owe me for 5 months of service and breaking the contract early. Everything is documented and have all legal proof. I hope you see this Travis and the suit I'm filing by Friday April 3rd if you don't reach out the pay what you legally owe. Also look at section 7 of the contract where you will be responsible for all my legal costs and damages as well.