Best experience renting a car ever! The folks who are working here now are super special. First,…read moreon the day I came in, there was a customer on the verge of exploding (it was clear that she was already perturbed before entering the agency) and was very forceful, and repetitive, asking a question they clearly couldn't understand stand the answer to. The young man there Akash, handled the person so pleasantly - remaining calm and so patient - as he continued to try and help this customer understand the answer to their question. Well, watching this whole thing was like magic; the calmer and on topic he remained, the more the customer just couldn't seem to wind up...they finally left calmer, and finally understanding the answer they needed. Secondly, Rolinda helped me with my rental which was SO quickly executed, I felt as though I couldn't really leave because, well, renting a car is NEVER this easy! Before I left, Rolinda had extraordinary things to say about her coworker Akash as well!! They are both SO cool & professional. Thanks to BOTH of these fantastic employees - they both deserve a raise!

Absolutely.... DO Not rent here ... you may have a confirmed reservation but they may call you just…read morea few hrs before pick up and tell you they DO NOT have car for you because they had overbooked..

I needed a rental car as my car was being worked on with Caliber Collisions. My insurance made all…read morethe arrangements for me. I was to drop off my car at Caliber, who would then contact Enterprise to pick me up and take me to their location to pick up a rental car. Unfortunately, Enterprise never picked up the call so Caliber had their driver drop me off at Enterprise. There was a line of people waiting to pick up a car. By the time it was my turn, the car size that I was supposed to get were all out. Instead I was given an SUV, and was given a discount and charged the original price of the car I was supposed to receive. Overall time took 30 minutes. When I returned the car, the process was faster and the person who helped me was professional and tried to make my experience a good one. I also received a ride to Caliber Collisions to pick up my car. Overall time took 20 minutes.

Mario in the front desk is a tool, and needs to learn how to speak to customers, I don't appreciate…read morethe passive aggressive tone. Not to mention having to wait for 45mins for a car rental. They are quick to get ur card info and license but nothing else. I wished I knew what type of customer care I would've received, I would've just gone somewhere else, but of course, they got all my info now...So I'm stuck waiting. BTW - Don't think this place is short staff but more just milking the clock slowly. 3 people in the back smoking n 1 guy in the front "Mario" being a total tool.

WORST customer service No car was available day-of and they still charged me a no-show fee of $58…read moreand I never signed or got a car and they wouldn't take it off my card, and even after disputing it with my credit card company and I could prove that hertz never gave me a car they made me drag the dispute out after 3 months I just gave up. Enterprise has my business for life now. Sorry-Hertz; I was more than patient. You shouldn't charge customers no-show fees when they are called morning-of by a staff member saying don't come in there are no cars.

I had a confirmed reservation for a sedan, but when I arrived, the front desk informed me they had…read morerun out of the vehicle I booked. Instead of offering a reasonable solution, they tried to upsell me an SUV--which I couldn't even drive. To make matters worse, they tried to blame me for 'booking too late,' despite my confirmed reservation. I ended up leaving without a car. Completely unacceptable and extremely frustrating experience.

Morgan was awesome! I needed a same-day rental and he returned my call promptly to get me…read morescheduled. I walked out within only 15-20 minutes with a car. The car was just what I needed- clean vehicle and great shape. Morgan was super friendly and accommodating. He made the transaction as easy as it can be. I would recommend this family-owned business to anyone who needs a quick and easy car with no sales fuss. Plus bonus points that they're Sharks fans!

I came across Service Rent a Car while searching for a 10-12 seater vehicle that could fit 8 people…read moreplus all our personal belongings. Since I was traveling with my parents and some older relatives, I wanted to make sure they'd be comfortable for the 5 hour drive to Southern California. I got in touch with Morgan and even went to check out the rental in person before booking it--which I really appreciated! Checking out was easy as well.

Enterprise rules car rentals! It's the best place to rent a car!…read moreEnterprise has great staff that help make things easy. I really appreciate the help I got from Matthew in Campbell.

Enterprise has continually been a terrible place to rent a car from. They never have the type of…read morecar you reserve, and constantly try to push unnecessary extra insurance- at an astronomical cost. Once again, after being scheduled through insurance, I have been disappointed in the fact that they never have the type of car requested available.

Would advise against renting with them. Sure the cars are cheap but that's purely because they're…read moreold or are from previous incidents. I've had cars break down in the middle of the highway, tires that pop that you have to pay yourself to replace, gotten the oil changed and then never fully reimbursed (despite being promised), had random charges thrown on whenever they want ($50 cleaning fee despite the car being unclean in the first place), and terrible customer service. If you care about your sanity and safety do not rent with them, not worth it even if you're a broke college student.

I rented with Roman for 3 months during an internship out here in the bay area and the entire…read moreexperience was easy and pleasant! The cars themselves are basic and extremely well priced for the bay area. But the cars themselves always drove well and got me from A to B without any problems whatsoever. Would recommend and use again when I come back to the bay area.

Ask for Daniel He was on it, tires were still good,offered…read morenew tires, I was in a hurry But appreciate the concern Great service Will definitely return to this location

The staff were friendly, but I unfortunately lost a significant amount of time due to a faulty…read morevehicle. I picked up a 2025 Corolla LE on Friday and had a flat tire the same day. I had to carve out an hour on Saturday to get it fixed. Later that same day, the same tire went flat again. There was no nail or visible cause, but it required another trip and another hour of my time. For someone with a flexible schedule, two hours may not seem like a lot. But for me, carving out that much time was difficult and set me back quite a bit. I wish the vehicles were inspected more thoroughly before being put back into the fleet. This could have easily turned into a dangerous situation if it had happened while driving at higher speeds.

Easy process to pick up our car! Head into car rental building and proceed to the Alamo counter. I…read morepicked up the car at 10:00 am and Tara provided excellent service! Professional, respectful and friendly! Props to Tara for being so cheery and helpful :) Why does this make a difference? I flew to San Jose from out of town and was nervous and anxious. Tara took her time answering all of my questions. Again, much mahalos to you, Tara! Go up elevator to floor 6 and proceed to the Alamo cars area. Have my contact to the worker who let me know which cars I could choose from (sedan, Toyota Corrola or similar) I ended up getting a Nissan Sentra for 2 days. Return was also an easy process! Definitely recommend Alamo!

Returned our SUV to Alamo at MCI right at 14:15 -- cutting it dangerously close to the extra-hour…read morefee. Blake, our receiving rep, was peak Midwestern friendly from the jump. After we parked, I realized I had BBQ from Slap's... but no plastic cutlery. In a moment of Key & Peele inspiration, I approached him with, "A word, BA-lah-KAY?" He laughed. I explained my predicament and asked if, for $1, he could help a desperate BBQ fan raid the break room for plastic forks. Without missing a beat: "I got you, Carlos." Minutes later he emerged from an unlabeled door with napkin-wrapped forks and spoons like a hospitality superhero. The car return was smooth. The service was efficient. But the willingness to help in a small, human moment? That's what makes five stars. Midwest kindness is undefeated.

This place is a scam! We made the reservation online and showed up to the address. This place does…read morenot exist. The address takes you to a shopping center where there is no car rental place. We were left scrambling to find a different rental car company at the last minute. Do not attempt to book with them.

I live around the corner...went to the address and called...doesn't exist!!! Let voice message...no…read morereturn call... asked the smoke shop next-door to it and they never heard of them! .

Shelly is amazing! Excellent customer service and will go back to rent again sometime in the future.read more

Roger F. HIGHLY RECOMMENDED because he was patient and professional sales representative. I felt…read morelike he could read the non-verbal anxiety & despair & hope & praying (i had a dv broken ankle in a boot cast)... He even recommended & drove to help a local store that provided FREE money orders). & He worked with a good finance team member "Baby" they were hilarious & humble at the same time. Thank you! -Elizabeth '22 Pathfinder