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San Jose, CA

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MVNN Motors

4.0 (4 reviews)
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1 year ago

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5 months ago

Great service and team to work with. They were able to accommodate us last minute and very flexible with our request.

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5 months ago

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1 year ago

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Ask the Community - MVNN Motors

Hertz Rent A Car - Not sure if it was the Hankook tire wears faster or they used old tires. This tread was really low.

Hertz Rent A Car

2.2(408 reviews)
1.0 mi•Newhall, North San Jose

This is my review about Hertz Rent A Car at SJC Airport. I wish I could duplicate my past…read moreexperience at RIC Airport. But for the most part, I didn't have any issues. I booked my rental car through AAA website. This part of reservation has no issues. I started to receive emails about check in early, like a week ahead. Heck, I was not even ready for my trip yet. Those emails didn't say anything about the details at the airport. So, I waited until it says final reminder, that was 4 emails later. "Skip the line, go straight to your car" sounded very convenient. But my trip was not firm yet. At that point, my 3-day rental was $186.36. There was a strange registration process that required my selfie. An hour before my pick up, I upgraded it to a larger vehicle. Because I was supposed to transport my sister and several wedding cakes from San Jose to somewhere in central California. A Mazda sedan won't cut it. My upgrade was a Nissan Rogue and it only costed me $7 a day. Because I am from out of state, I bought insurance at $41.99 a day. At this point, everything was $349.45. There was a $199.55 temporary hold on my credit card. At this point, I was charged $549.00. Soon after I hit confirm, I got another message to let me know the stall number and how to pick up. Then, I wanted my sister to be authorized to drive besides me. I was looking for adding another driver to my policy on its website. But I couldn't find it, unless I cancel my reservation. But I don't want to do that. Finally, I decided to head on down to the airport to pick up the vehicle. I normally pick up rental right after I get off the plane. I have never drive to their before. So, this stupid rental garage didn't have signs on where to park. My sister tried to drop me off but she can't find a parking lot. I can't remember where we went. I could only remember we had to climb over a fence from one stairwell to another stairwell. We arrived all sweaty and not happy. The employee at the counter was really friendly. She said siblings don't need to register as additional driver. Oh? Okay. Then, we proceeded to the parking stall and pick up my vehicle. That was my first time trying Nissan Rogue. I heard about this SUV and I really liked it. I think I might buy one when it's time to replace my car back home. I took a picture of the odometer and drove off. Upon returning, I was in a hurry and forgot to put gas before heading to the airport. My penalty was $55.73 as $12.01 per gallon. I was furious. The highest gas price in San Jose was $5.85. Hertz was charging twice as much. Thinking back, if I signed up the "Skip the Pump and Save Time" offer, that would be $68.12. Too much to calculate how much I should use the gas in the tank. Anyway, my final bill was $414.39 for 3 days and I drove 487 miles. Minus the refueling charge, it would had come up to $358.66. That was over the agreed amount. Ok. I think I can improve my experience next time. I don't want to go to other rental companies because this is a better one.

San Jose Hertz charged my card and has me in a rental right now. I have a Hertz rental right now…read moreout of Burbank, how am I in two rentals at once. I've called 22 times and no answer. The 800 number has a robot answering. I finally got through to a human and was on hold for an hour. I have screen shots of all my calls and now I'm on the line with someone that is telling me I have to go pick up the car. I am in LA not San Jose. HERTZ has gotten terrible - there is never access to human beings. And after being on hold all morning I was told they couldn't help me. And I'm a gold member - DO NOT RENT HERE - I've been having great customer service experiences with ENTERPRISE

Photos
Hertz Rent A Car - Gold member car location

Gold member car location

Hertz Rent A Car - Long walk to the terminal

Long walk to the terminal

Hertz Rent A Car - Sign at SJC

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Sign at SJC

MVNN Motors - carrental - Updated October 2026

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