Morgan was awesome! I needed a same-day rental and he returned my call promptly to get me…read morescheduled. I walked out within only 15-20 minutes with a car. The car was just what I needed- clean vehicle and great shape. Morgan was super friendly and accommodating. He made the transaction as easy as it can be. I would recommend this family-owned business to anyone who needs a quick and easy car with no sales fuss. Plus bonus points that they're Sharks fans!

I came across Service Rent a Car while searching for a 10-12 seater vehicle that could fit 8 people…read moreplus all our personal belongings. Since I was traveling with my parents and some older relatives, I wanted to make sure they'd be comfortable for the 5 hour drive to Southern California. I got in touch with Morgan and even went to check out the rental in person before booking it--which I really appreciated! Checking out was easy as well.

Literally ONLY reason I give a 5 star review is because of Kyle!!…read more I had lost hope in Avis because of some of their locations and the shenanigans that they can pull, but I needed a rental so I thought I would give this location a shot and I am SO glad that I did. Kyle was super helpful, gave me a great car and just had an overall great attitude. Make sure to show some appreciation to the great representation you have for your company!

This location is closed . What a waste of time and money. They let me make a reservation and I came…read moreall the way here in an uber with my kids to find out they are closed.

I rented a car from Peñas Blancas (Nicaragua-Costa Rica border) and returned it to Paso Canoas…read more(Costa Rica-Panama boarder). In Santa Elena one of the tyres went flat. I was able to change the spare tyre and drove to Alamo's airport office in San Jose and literally in 5 minutes I had a new car with no extra payment or anything. Just fantastic service. Thank you Alamo.

Easy process to pick up our car! Head into car rental building and proceed to the Alamo counter. I…read morepicked up the car at 10:00 am and Tara provided excellent service! Professional, respectful and friendly! Props to Tara for being so cheery and helpful :) Why does this make a difference? I flew to San Jose from out of town and was nervous and anxious. Tara took her time answering all of my questions. Again, much mahalos to you, Tara! Go up elevator to floor 6 and proceed to the Alamo cars area. Have my contact to the worker who let me know which cars I could choose from (sedan, Toyota Corrola or similar) I ended up getting a Nissan Sentra for 2 days. Return was also an easy process! Definitely recommend Alamo!

Thank you to Rodrigo for helping me get into the vehicle I wanted! He went the extra mile…read more -Kensey

The team at Enterprise was super helpful and made the rental process quick and easy. I don't rent…read morecars often, but they had a small range of options--I went with an SUV, which felt comfortable and had a decent dashboard system. The car itself wasn't the cleanest, but it was manageable. Drop-off was simple and really convenient. Since my mechanic is close by, Enterprise allowed me to leave the car there, and they picked it up instead of requiring me to return during business hours--huge plus. This location is a small corner spot near downtown San Jose, with friendly staff and a straightforward rental process. My only critique would be cleanliness and variety in their fleet, even for a smaller lot. Overall, I'd return for future rentals thanks to the team's efficiency and service.

We booked through expedia. They made us sign up for some stuff and then they put a $400 hold on my…read morecard without telling us about it. Horrible. Didn't explain anything to us.

National is great at the SJ airport. Easy pick up and drop off but the corkscrew up and down the…read moreramps is pretty gnarly especially if you have a headache. The employees are very nice!

Just finished my year lease with Smart Lease. Fantastic experience from start to finish. The car…read moreworked perfectly without a single issue. I would do again.

I rented a car from Smartlease for 6 months while being a college student in the bay area. For a…read morebusiness that is geared towards "helping out" young professionals and students (people who are often new to car rentals, car ownership, and car insurance), I'm surprised at the consequences I faced for this lease. I'm deeply disappointed in this experience: one that was marketed as low-frills and economical and how Mohamad was polite and reasonable until the time for the car return came. I understand the pressure of our current economy, but cannot condone taking advantage and emotionally manipulating the exact group of customers that would vulnerable to this. The cars at Smartlease are old and delicate and any minor scuffs or scratches that inevitably happen during your lease are not considered "normal wear and tear." If you are looking to rent from Smartlease, you'd hope you can keep the condition of the car 100% perfect or you would have to pay thousands of dollars in damages out-of-pocket (that amount to over 25% of the rental car's value) or pay deductibles through your insurance which significantly increases your premium for years. In my case, I got trapped in Clause 19 of the lease agreement: "If you have not had the repairs made before the Vehicle is returned at the scheduled end of this lease, you will pay the estimated costs of such repairs, even if the repairs are not made prior to Holder's sale of the Vehicle." I had returned the car already, so Mohamad proxied for me at an auto shop (he told me last minute that there were repairs to be made). He gave me the quote that the auto shop deemed, a quote that was much higher than if I had looked to repair these myself (especially since for some damages, I wouldn't have repaired if it were my own car). Then when I asked for a receipt from the auto shop to make sure my money was actually going towards repairing the car, he sent me Clause 19, making clear that it wouldn't be. Instead, the money would be pocketed by Smartlease. This money is equivalent to the price to rent this particular car for 5 more months, nearly as long as I had the car for. As a student, it was difficult for me to find the funds to pay for the upcharged cost and it caused me a great deal of worry. I felt absolutely exploited. In the final communications with him about the repairs, he gaslighted me and would often say that he's been in this industry for a long time, so these processes are industry standard. He used his position of power, knowing I am a student and have little experience, though I can research and have parents and friends who have more experience with cars to validate his claims. When I asked if I could go to the auto shop with him, so we could speak in person and I could be part of the conversation with the auto shop, he called my request weird and unheard of. He said that it's difficult for a first-timer to speak to an auto shop, implying that I don't know how to speak to an auto shop, then threatened that if I wanted to meet him at the auto shop, he doesn't want to come; instead, I would have to handle all of this by myself. But at that time, I was flying home in a week since school had ended and I still needed a proxy. Ultimately, he did not speak to me kindly. The amount of money I have spent for this lease in total could have bought a used car of similar value to the car I had rented. But if I had chosen to buy a used car, I could have resold it.  If you still want to make a short term car lease, I would strongly recommend to avoid Smartlease and the financial, emotional, and temporal cost and search somewhere else.

Best experience renting a car ever! The folks who are working here now are super special. First,…read moreon the day I came in, there was a customer on the verge of exploding (it was clear that she was already perturbed before entering the agency) and was very forceful, and repetitive, asking a question they clearly couldn't understand stand the answer to. The young man there Akash, handled the person so pleasantly - remaining calm and so patient - as he continued to try and help this customer understand the answer to their question. Well, watching this whole thing was like magic; the calmer and on topic he remained, the more the customer just couldn't seem to wind up...they finally left calmer, and finally understanding the answer they needed. Secondly, Rolinda helped me with my rental which was SO quickly executed, I felt as though I couldn't really leave because, well, renting a car is NEVER this easy! Before I left, Rolinda had extraordinary things to say about her coworker Akash as well!! They are both SO cool & professional. Thanks to BOTH of these fantastic employees - they both deserve a raise!

Absolutely.... DO Not rent here ... you may have a confirmed reservation but they may call you just…read morea few hrs before pick up and tell you they DO NOT have car for you because they had overbooked..

Rating: 1 out of 5 Stars…read more A family member purchased a used car from this dealership in San Jose on 11/11. It was advertised as a "clean clean" vehicle that "only needed an alignment." The price was $4,000 cash, not including taxes and fees. THE FRAUD & SAFETY ISSUE: Immediately after purchase, I took the car to an independent mechanic for the alignment. The mechanic found the vehicle to be unsafe and unroadworthy, requiring over $6,000 in safety-critical repairs, including: Three wheels were severely bent/warped. All tires needed immediate replacement. The front struts were blown out. The engine had a serious oil leak. THE DEALERSHIP'S RESPONSE: When I presented Lux Auto Sales with the detailed, written repair estimate, they refused to take the car back. They claimed the vehicle was sold "AS IS," ignoring the fact that California law prohibits licensed dealers from knowingly misrepresenting a vehicle's condition or selling an unsafe vehicle (Vehicle Code § 24007). Their only offer was a suspicious $1,700 repair through their own shop, which does not even cover the cost of the necessary safety parts. ACTION TAKEN: As a result of this fraudulent misrepresentation, I have taken the following official actions: A formal demand for rescission of the contract and a full $4,000 refund has been asked of management. A formal complaint has been filed with the California Department of Motor Vehicles (DMV) Investigations Division regarding dealer fraud. A complaint has been filed with the Bureau of Automotive Repair (BAR). I am currently filing a lawsuit in Santa Clara County Small Claims Court to recover the full purchase price and costs. DO NOT BUY FROM THIS DEALERSHIP. They misrepresented the condition of an unsafe vehicle and refused to resolve the matter legally. They count on buyers not knowing their rights.

Don't do business with them. They are shady and don't pay their vendors. Travis the owner is a scam…read moreartist. My company provided janitorial services and they owe me for 5 months of service and breaking the contract early. Everything is documented and have all legal proof. I hope you see this Travis and the suit I'm filing by Friday April 3rd if you don't reach out the pay what you legally owe. Also look at section 7 of the contract where you will be responsible for all my legal costs and damages as well.

I am a second time renter with enterprise and they are my go to for auto rentals. I was renting for…read morea business trip to Santa Cruz. Most of the sedans are from Nissan. I found the service to be friendly both upon getting the car and returning. I do like how this was east to get to and find from the airport terminal. They're on the 6th floor of the parking garage and it's pretty straightforward getting in and out. I filled up at the Chevron near PayPal Arena before returning - a decent 5 minute drive. Highly recommend

We flew in to San Jose with our confirmed Enterprise rental at a location other than the airport…read more To our great relief, NICK (at the SJ airport Enterprise counter) was able to switch our rental to the SJ airport - where there was only one rental car available (wheww). Thanks to his quick action and professionalism, we 'GOT' the vehicle and went on to have a fine family reunion. Fine job, Nick.

Would advise against renting with them. Sure the cars are cheap but that's purely because they're…read moreold or are from previous incidents. I've had cars break down in the middle of the highway, tires that pop that you have to pay yourself to replace, gotten the oil changed and then never fully reimbursed (despite being promised), had random charges thrown on whenever they want ($50 cleaning fee despite the car being unclean in the first place), and terrible customer service. If you care about your sanity and safety do not rent with them, not worth it even if you're a broke college student.

I rented with Roman for 3 months during an internship out here in the bay area and the entire…read moreexperience was easy and pleasant! The cars themselves are basic and extremely well priced for the bay area. But the cars themselves always drove well and got me from A to B without any problems whatsoever. Would recommend and use again when I come back to the bay area.