I didn't expect much from a car rental, but the team at Sixt was soooo nice and on top of it. Our flight was 14 hours behind and we were completely exhausted after landing with our 8 month old at seconds before closing time. They offered to help us book a car last minute since we were past our time, they guided us with setting up the car seat, and they sent us an irreplaceable item we lost in the seat. Great service and care. read more

If zero stars were possible, that is what this review would be. This review is about Sixt Rent A Car as a company. The rental itself went smoothly, and the vehicle was returned on time and inspected by an employee who confirmed everything was fine at check-in. There were no issues raised at the time of return. 7 Weeks later long after I had returned the car I received a damage claim alleging that there was damage to the vehicle along with administrative fees, and additional charges in the amount of over $1500. The funny part is that the inspection that was performed 7 week after I had returned the vehicle and 800 miles away from my return location. This has to be the biggest scam ever, think about how many customers they do this to. Sure they offer low rental fees but now I see why, as a customer, this is extremely concerning. Once I returned the car and it was inspected and accepted at return, I reasonably expect the transaction to be finished. Receiving a significant bill 7 weeks later, is just unacceptable. I strongly recommend that anyone renting from Sixth rental car, also if you do rent, make sure to document the vehicle carefully at pickup and return and make sure they sign that there was no damages to the vehicle., also take photos and video, and keep all records even after the rental is closed. Would be zero stars if Yelp allowed it. read more

They will do anything to steal money from you. I bought a protection plan online, but when I got there, they made me buy additional protection. That was already frustrating, but the worst part came two days later when I received an email claiming there was a "rear passenger-side door scratch, 2-4 inches (down to primer)," and that I needed to pay for it. The car already had many scratches all over it. I even called over one of the staff members to look at them, and he said that if I scanned the barcode, I could see all the existing damage. When I reviewed their page, I found many scratches and damages that I couldn't even identify myself. I asked for another car, but he refused to change it. When I returned the car, I was told after the inspection that everything was fine. The fact that they sent me that email despite all the existing scratches on the car makes me believe they use this tactic to charge people more money. I will never use them again. If my credit card is charged, I will definitely sue the company. read more

We made a reservation and paid for a compact car and when we arrived at 8am from our flight they said they only had a 7 seat suv available for us even though we had already paid and confirmed the compact car. They said if we wanted to change the car for the only sedan left which was a BMW we had to pay an additional fee. They said that's all they could do and that they couldn't let us know when another compact car or similar vehicle would be available. They had poor customer service and did not take any accountability for the fact that they had already charged us weeks before our flight. We are currently waiting to get our money back. Would not recommend this car rental location to anyone. read more

This place uses misleading tactics to make you believe their insurance is mandatory when renting a car. The sales representative was pushy and sneaky, aggressively upselling insurance I neither wanted nor needed, clearly just to earn a commission. She even pressured me to give her a 5-star rating on the post-rental survey. What was advertised as a $75 one-day rental ended up costing $145 after adding their hidden junk fees and the unwanted insurance. I strongly recommend avoiding this company entirely, their practices are very shady and dishonest. read more

I bet you did not know that Sixt is the oldest car rental company in the world and was started in Germany. I have used them in Europe before and this was my first time using them in the USA. My first 15 minutes had me certain this was going to be a 1 star review. They had overbooked and said I had to wait till a car showed up... whaaat? It became a 5-star rating because of the people. Everyone I interacted with was just super nice, apologetic, and friendly. I wish I had taken down all their names, I just remember Fazil. Finally, I got a BMW X7 after a 30 minute wait which was not too bad. Nice job Sixt management, you have a great team in place but please update your processes to avoid overbooking. read more

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Put simply, don't rent from SIXT. I never will again, that's for sure. This isn't pertaining to any particular branch, because my pickup and rental experience was fine. Note that this was in Italy so I don't know if it applies globally, but you can draw your own conclusions. After my rental was over and I returned the vehicle, they sent me a bill for damaging a wheel. I provided photos and videos (thank goodness I took lots of them) showing pre-existing damage. They then sent another damage invoice for a scratch on the door, which I had photos of as well. Apparently, they use cameras and an AI algorithm to scan the car after you return it, but if the previous AI missed the damage, then you're left holding the bag, even if you have evidence. At any rate, they then attempted to charge my card for the damage. Fortunately, Capital One didn't recognize the charge, and I was able to refuse it. However, the next day, they pushed a charge again and this time Capital One took it. I filed a dispute with Capital One and provided them the information and they issued me a temporary credit. Upon further inspection of the damage invoice Sixt sent me, it showed that both the door and the wheel damage were there during pickup. I sent both Sixt and Capital One that information (which Sixt had provided to me in the first place) and asked that they drop the issue. Capital One said that they had resolved the issue in my favor. Excellent. However, a few days later, I started receiving calls and emails from a collection agency in Europe. I'm still trying to work through the issue with Capital One as a mediator. Bottom line: Don't rent from Sixt unless you buy their extremely expensive, $0 deductible insurance or unless you enjoy being harassed by European debt collectors. P.S. Any time you rent a car, take lots and lots of photos upon pickup! read more

Awful Service! Pre paid for a vehicle and they refused to rent to me after I arrived and now I have to wait 3 to 5 days to receive the money that I paid back! The manager's name is Raj, and this has been a horrible, horrible experience. I will not be using this service again!! read more

From the beginning of the experience, starting at pick up, I felt well taken care of. I asked if there were any small SUV's I could be upgraded to, the agent let me know it is an extra $50 a day, I politely declined and decided to remain in the car I reserved. A few moments later, he said he could upgrade me to a bigger sedan that is electric and I quickly agreed and thanked him for his assistance. We go to pick up, we were quickly greeted by staff, swiftly provided keys to the car and we were on our way. The car was clean, interior and exterior and was a great car to be able to rent for the weekend. We ended up dropping our car the night before the return window and once again we were greeted by staff who opened my door, helped me out as I returned the keys and he did a walk through, gave my final invoice, and we were on our way. The very kind, courteous, and efficient workings of the staff will be the reason we will be renting from Sixt and specifically this location again. read more

Extremely disappointed with Sixt at San Jose airport. From beginning to end it was horrible. I experienced Trey/ and upstairs I experienced THE TREVOR who told me not to worry assuring me so I felt comfortable enough. They all assured me I would have no problems upon returning the car!!! Boy was I in for the shock of my life! They rented me a premium car that had many scratches, dings in the windshield etc. Before I left I took photos, and could not enjoy the rental for fear of something happening, for the most part we took the bus. Upon returning our rental, two of their own representatives walked around the vehicle with us and confirmed there was no damage. We even took video and photos to protect ourselves. Days later, we received a false damage claim--a complete fabrication. I'm in complete shock! They scan in your drivers license so they have your personal information. I've already contacted my insurance company and attorney, and I will not hesitate to escalate this. As a public servant, I take consumer protection seriously and will be raising concerns about Sixt's unethical practices. In my opinion. They ruined my trip. This experience has been stressful, dishonest, and frankly feels like a scam targeting customers after the fact. I urge anyone reading this not to rent from SIXT A company that would send form letters to renters claiming false damage to the car. I seriously drove my car to my hotel, and back to the airport! You may be blamed for damage you didn't cause. I will provide an update hopefully it will get resolved. This is my experience as of July 31, 2025. I wish I checked yelp first. Hopefully we can get this company investigated if enough people tell the truth. In my opinion. read more

Worst car rental I have ever used. The car was dinged in multiple places when I rented it and they company ended up charging me $400 for a scratch on a wheel they claim I caused. Tacky. read more

I'm always skeptical renting from new locations after reading reviews. I have to remember that some people post reviews to vent their frustration. I decided to give this location a try after seeing their rates much cheaper than other rental companies. I was able to score a great deal reserving an extraordinary suv which Sixt states is a BMW X5 or equivalent. Showed up a little earlier than expected and had to wait, but they were able to get me into a 2024 BMW X6. What a beautiful suv. Did I mention cheaper than a standard suv at other rental companies. The 5 day rental went too quickly. Great experience with this location. Friendly staff as well. Would highly recommend. read more

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We had a bad experience from Sixt - San Jose airport. We made a reservation at sixt website - prepaid and when we went to pick up the car . The car was not available . The sales rep tried to put us in a different car , 3 times higher that what we paid . And at the end the sales reps said that he cannot help and told us to leave. I hope the upper management can see the recording of his attitude towards customer and do something about it. Incident happens on June 2nd 2025 at around 3PM. read more

Renters beware of the crooked deals they are trying to do to car renters First the offer low rates through a social discount web site and when you go to pick up car the start adding lots of crooked fees. Second they will charge you for a very tiny scratch that was already listed on the check out rental contract. Third they will keep harassing you for more money. Never use a crooked rental place that keeps trying to charge you when you first check in. All the are doing is trying to find ways of taking your money.! read more

I returned my car with a coat in the front seat, that is worth over $1,000 dollars. I realized it after 15 minutes, when my brother arrived to look for it, 5 minutes after, it was magically "gone" and they couldn't find it anymore. Only to then be lied to by the rep that a manager will call me to resolve this, or reimburse the price of the coat. Needless to say, no call and no refund! One of their workers stole my coat! Don't do business with them, they are all liars! Disgusting customer service! read more

I had a really disappointing experience with SIXT and will never rent from them again. After returning the car in perfect condition, I received a notice claiming there was "damage" to the vehicle. They listed seven tiny scratches--all of which were clearly there before my rental. These marks were barely visible and would have required a magnifying glass and perfect lighting to even notice. It feels like a predatory tactic--targeting customers with pre-existing wear and tear and calling it new damage. This is not just bad service, it's dishonest and greedy business practice. I've rented from many companies over the years, and this is by far the worst experience I've had. If you're considering SIXT, beware--take dozens of photos and videos of every inch of the car, or better yet, choose a more reputable company. I certainly will. read more

Sixt Rent A Car - Screenshot of the damages claimed by SixT - Car Rental Near Me - San Jose, California

First time I ever used Sixt and my last time. Rented from Philadelphia for a week and returned car exactly the way we rented it. A week later we got a Damage Report via email stating damage that supposedly we did. Instead of having Amex Travel cover damage we called their claims dept. the claims customer service rep looked up the report and the photos of damage and said " we are closing this out! Damage is hardly visible " imagine if we paid the $900.00 Sixt is a scam and I would stay clear . After reading about them this is their Mo! read more

Check in and check out. False damages to many customers and myself. SIXT Rent a Car San Jose Int Airport 1659 Airport Blvd Rental Car Center, San Jose, CA 95110 We dropped off the rental at San Jose California airport at 11:25am on September 8th. Car was great and ran good. When we dropped off the car the lady walked around it doing her thing by examining the car. As we finished unloading the car I asked if we were good to go. She said yes and safe travels. The three of us witnessed this discussion. September 9th we get an email saying thank you for your rental and our bill is 137.88. Perfect and thank you, but on September 12th we get another email. " You may recall our previous communication regarding this matter. Despite our initial request, we have yet to receive your response. We understand that situations can be busy and challenging, but your cooperation is essential in helping us provide you with a fair and efficient solution. Please provide any feedback or insights by 09/17/2024. Without your input, we can only base our resolution on current knowledge and our terms and conditions, which may not include considerations that could be beneficial for you. Please take immediate action by clicking the provided link and filling out the webform. Respond now We value your perspective and hope to resolve this matter promtptly and fairly. Thank you so much for your support. With kind regards, Sixt - Damage Department" I'm not sure what is going on and we 3 all know that nothing happened to that car. We won't be coming back and we will make sure our friends know not to bother with you. BTW, this is the first time I've ever been compelled to write a damn review. I don't like it when some business tries to take advantage of a willing consumer that trust you will deliver. I also see I'm not the only one with the same experience. Hmmm interesting. read more

Sixt Rent A Car - Wtf - Car Rental Near Me - San Jose, California

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Rental Agreement Number: 9510318437 Damage Claim Number / Date of Loss: 9074001067 I am submitting this complaint regarding my recent experience with Sixt. it WAS A BAD EXPERIENCE. Do not book with them, choose a different company. The lack of accountability is unnaceptable and reflects poorly on how fraudulent this rental company is. During my rental period, I was issued charges related to a damage claim (Damage Number: 9074001067) that I believe are unjustified. The handling of this damage claim has caused significant frustration due to a lack of transparency, delayed communication, and repeated inconsistencies in the information provided. I am seeking a fair review and resolution of this issue, including the adjustment or removal of any unwarranted charges. Unfortunately, this has ruined my credit and I hope the BBB can assist in facilitating a prompt and fair resolution. read more

I made a reservation for a car (mistakenly) online through Orbitz for my trip to the Bay Area, San Jose airport. The reservation was for the next day, Dec 16, 2025. I wanted to cancel but found that I would be charged a cancellation fee $100-$200. I tried calling the number listed which clearly is not their customer service number as listed on the website. It's a farce (phone number) +10018887498227. I called ORBITZ to help me. Not much help there, citing the ( Sixt) company's policy. I spent an hour trying to contact anyone associated with this company, it has gone nowhere. BEWARE OF THIS COMPANY, bad business practice! This is my booking number so anyone can verify this story is not made up. #73328013591814 & Confirmation booking #9728770025. It's one thing if I had made the reservation days before, this was within a few minutes! Only Wasting my time attempting to fix the situation. Credit Card company no help either! read more

Rented a car here through Priceline and it has been the worst experience I've had with a Rent-A-Car company. First off I wasn't able to add another driver unless it's was my wife. Then my car was not properly checked out and when I brought the car back was told there was a scratch on the rim and two weeks later I got an email saying I owed $699 to replace the scratched rim. I've never had issues with no Rent-A-Car company like this before. Beware do not rent for them and if you do make sure you take pictures of the whole car. read more

SIXT RENTAL CAR RENTALS Is by far the best of the best when it comes to rental vehicles. Every single time when i rent THE CAR is a pleasure Im a Gold member and the benefits to be one is amazing. Every rental is almost brand new low mileage and very new vehicles Not to ment the brands BMW M6 is my day to day favorite Escalades M3 M4 The staff in the airport sjc is very well trained Toddles is a great employee for this company,he makes every time a diferent great experiences I will never chose any other brand than SIXT LOVE YOU ALL AT SJC SIXT read more

Their system clearly has a huge issue. The first time renting from them they let me wait on the lobby saying there's some issue with my booking, they weren't be able to match my name with my reservation number even though I showed them my confirmation email. However, they did let me pick up the vehicle and said their system mixed up my name with another person who shared the same birthday with me? The second time is way worse. I went to the front desk and tried to pick up the vehicle but somehow they were telling me that their system has blocked me out and I need to call their customer service to clear it out. I'm literally stand right in front of the front desk and they told me to call others to figure it out. I have no idea what are the people at the front desk for. BAD EXPERIENCE WITH SIXT. They have no clue what they suppose to do. read more

Renting a car from SIXT June 2025 for 4 days and 5 hours was a terrible experience! I was quoted $339.43, upon returning the vehicle I was charged $1027.43! The hidden fees were exorbitant and when I called customer service, I was hung up on! I called back and was put on hold for well over an hour, since my daughter was the primary daughter on the rental, they wouldn't discuss anything with me even though I was the one that booked the car, paid the deposit and the invoice was sent to my email! When my daughter called the next day, she was placed on hold and finally hung up after 2 hours! This behavior by customer service shows the deceit and lack of professionalism of this company! I have disputed the charges to booking.com, I will report them to the BBB! They should not be in business and I will continue to fight the charges ! read more

I used to have nothing but good things to say about this location & service. But now, I'd like to warn people of a potential scam here. The scam is a damage alert they give you after you've returned your rental. It's happened 3 times. I usually drop off my rental before they open due to early flights. Anyways, the first time I had to pay due to damage that occurred and was unaware of. I bought 3rd party insurance which covered the costs. Thought it was a one time thing. A few rentals later, I got another alert stating there was damage. Mind you this was weeks after the return of the rental. I stated I had no whereabouts and the car appeared fine after return. No further communication from Sixt. After a few rentals later, the same thing happened again. The company reached out if I had any whereabouts of the damage and I said no. There was no further communication from them. A year later, I get a collections notice from them. You'd think they'd try to resolve or inquire more with me directly. I just think it's odd that they inquire about it initially. Then there's no response to my answer. Then I get a collections notice a year later. It feels like this location is scamming people to pay extra $ on damages they did not incur. Beware. Take video and pictures when you return your car especially if you return after hours. I'm interested to see if anyone else has experienced this. read more

Very disappointing experience! Never rent from them! The SIXT pickup in Las Vegas tried to talk us into upgrades and unnecessary coverages. And then Completely False damage claims to the vehicle after dropping off the vehicle in perfect condition! They try to scam you out of money! And the customer service is useless. Most importantly, they rent us a vehicle that had NO OIL! We were in the middle of the Arizona desert when the light came on. We had to drive until we found a service station hoping the oil didn't run out! Do you know what happens to an engine when the oil runs out!!?? Very unacceptable putting my family in a predicament. We could have been stranded. I wish I read the other reviews before renting. Same horrible experience! read more

Don't forget to document any damages you see on your rental car. I'm giving two stars because the pickup experience was very nice, but they failed to give you the paper where you can document any damages on the car. I took pictures of the car, all around. I had to deal with Sixt Claim Management Team....and I will avoid doing business with Sixt at any cost. First, you will get an automated email with a "Damage Number" from them briefly explaining in writting the reason for their claim; "Below is a short description of what was found: Bumper, front middle scratch 5-10 cm (down to primer)" After you submit all the proof you have on hand, you need to follow up with them by email and phone calls. Important Note: The case is not consider close even after you get a final invoice from them. You must get a confirmation email from them that the case is close with not further action. "Having carefully reviewed your feedback and the details of the situation, we are pleased to inform you that there will be no further charges associated with this matter." Document everything & good luck. read more

We reserved a small SUV to move our daughter in to college in August. When we arrived to pick the car up, they didn't have what we reserved and tried to downgrade us. We insisted that we needed the bigger vehicle and they finally upgraded us to the higher level SUV. All good. Unfortunately, a week after we returned the car they sent a bill for $1800 in damage that we absolutely did not do. They said we damaged the rims on the car, yet we never had to park near a curb at all during our trip AND the car had a self-parking feature. I will NEVER rent from Sixt again. read more

Worst place to reserve your car at. They will just say your rental isn't available and either downgrade it for free or will charge you more for an upgrade. Yup, you did heard it right. read more

!!!!! SCAM ALERT !!!!! Rent a BMW SERIES 4 Automatic a few days ago, didn't realize it was going to be a trap. Received a damage claim of "Door, rear edge Passenger side scratch 5-10 cm (down to primer)" that was not there at all. They would try to trick you up by running promo deals (like $25/day for a BMW), saying "all good" at drop-off, making you sign some report (Clearly you NEVER need to sign anything when dropping off !!!), and claim a fraudulent damage to you after a few days. Just Google search "sixt rental damage claims reddit", you'll found tons of examples. I'm planning to resort to legal action, as well as broadcasting their behavior to the American-Chinese community, to my local community, on teamblind.com, my company, my previous company, everyone that I know about the shitty SCAM of Sixt in the next few days. !!!!! SCAM ALERT !!!!! read more

I've rented here at least 6 times. 1. If you are rented a broken vehicle they will ask you to unsafely drive it back to them. They have no road side assistance. I was rented a very expensive car that had all the warning lights in. When I got about 25 miles away the power steering went out. After 6 calls and an hour of waiting I got a very rude customer service rep on the phone who told me to drive the car back. I was here for 2 days on business and this would have ruined my trip. I parked the car and spent more money on Ubers because Sixt sucks. 2. They tell you that they have express pick up but the app doesn't work. You always have to go to the counter because their system just doesn't work. You can't update your credentials on the app. They will tell you they updated it at the counter for next time. When next time comes around it's the same issue. You complain but no one ever follows up. 3. Expensive. Most rental cars companies kist the price per trip when you select the dates. Not Sixt. They list the price per day. Which is often the price per trip for other agencies. This is intentional and deceptive marketing. I rent cars every week. Hundred or more per year. Sixt has terrible customer service and they don't care to follow up. Back to Avis from here on out. read more

Sixt Rent A Car - This is one of the 5 warnings the car was flashing as the power steering went out. The dude rep told me to drive the car back. - Car Rental Near Me - San Jose, California

I made a reservation online using expedia and when I am coming to pick up my car I was told by an agent Dean at the counter that they can't honor my reservation because now I have to pay for the full amount when I already paid it online. They won't take a debit as form of payment. Total BS that should not be the case for anyone. Horrible experience with them. read more

We rented a Mercedes Benz for one week while going on vacation. Spent almost $800. An hour into our trip I turned on the A/C as I kept smelling old cigarettes. Upon doing that the smell got worse. We stopped and purchased 4 car scents to try and remove the smell, when that failed. I called Sixt Rent a Car. I was transferred to second level customer service who told us they would give us an adjustment on our bill when we turn the car in due to the huge inconvenience of this odor. Upon receiving the email confirming our conversation when my husband turned the car back in they said they would get back to us. After several emails initiated by me, I just received an email 2 weeks after returning the car telling me they could give me a voucher of $100 on a future rental. This is not what we were told and agreed upon. Very dissatisfied by a a company who does not stands by their words and promises. We have rented several times from them both in California, Florida and in Europe. We will not be using this company any longer and I recommend others be cautious they do not stand by their commitment read more

THE CONG, Thank you for helping me with my issues with my rental. Amazing service. Communicative. Patient with me & gave me some advice when I book again with SIXT. Thanks again Cong! read more

This review is primarily for the company as a whole. The overall experience was OK. Booking on their website was easy. I opted to use the Prepaid service a few months ago. This turned out to be a 'bad' thing for me as you'll see later in my review. Our original plans changed and Sixt would simply not give us a refund. There was no option to do anything except book a different date. I would have been fine with a store credit but that wasn't an option. It was literally give them another date to book and that's that. We ended up going on a different trip and the car we booked should have been cheaper than my original booking (Luxury Class) but ended up paying an additional fee which didn't make sense. Whatever, it was better than losing my whole amount. The car was fine. A 2020 Hyundai Tucson Base. The lady at the counter didn't seem to know anything when asking her questions. The gentlemen working in the garage were great on the other hand. Very quick and responsive. Overall, the experience was not great. No doubt I'll be renting more cars in my future but Sixt didn't give me a reason to come back. They gave me reasons to look elsewhere, even if it costs more. read more

Sixt Rent A Car - Car Rental Near Me - San Jose, California

DO NOT RENT FROM SIXT AT SJC AIRPORT! Sixt offers low prices, and then makes up the difference with fictitious damage claims, like this one, that they hope customers won't dispute. I have since been told (no names mentioned) that this type of unsupported damage claim happens FREQUENTLY at this branch. I recently rented a car and returned it without damage. The car was accepted at return by the agent without comment. Days after the car was in their possession, they claimed I caused a 10 cm scratch. Please spend the extra dollars up front and rent from a company that will not promise low prices only to nickel and dime you weeks after your rental is over. I wish I had. read more

Rented a car from them but when we went to the counter they couldn't find the reservation. So booked again in front of the agent. He said he didn't have standard car that we booked (which he kept saying a small car). Had a mini cooper (which is big?) or a bmw (which I'd have to pay more). He said they need 24 hours to find a car. Have a reservation for today, called them to confirm that they have a car but fully expect shenanigans. This is my first time renting with them, am premium in other agencies and never faced issues like these. If they run out of cars, usually I get the bigger size as a courtesy (though I don't want a bigger car but understand). Judging from other reviews, I guess I should expect the worse when I go pick up the car (if they have one) or during return. Ugh read more

they should be put out of business! they are most just scammers! I only wish I had read the scamming process they use before we were scammed by them! you get one car choice. it was full of scratches which were to many for us to count! we returned the car and of course no one was anywhere to be found we had to search for an employee who of course did not have time to do final inspection and so that's how the scam begins. as I now have read thousands of people being scammed.they wait a few days make up damage that was actually pre existing damge or normal wear and tear and the send you a nasty bill and nasty letter. you ask for proof and receive nothing but more nasty correspondence and threats. they need to be exposed for the fraudulent practices and at this point I now know the BBB is well aware of their scaing game. Let's get the word out to the public ! I know I will Make sure I sure out Story is heard hopefully there will be a class action lawsuit. They deserve to be called out and people money returned that they stole. Fraudulent company practices nothing worse then taking advantage of Your customers. With no remorse. read more

Got locked out in a remote area. Kept me on hold for more than 2 hours before sending someone to tow the car. After waiting another hour, the guy who showed up couldn't do anything and left us alone, no where near somewhere where we could get a ride. read more

My brother and I recently rented a car at San Jose Airport, and I was very impressed with the level of service provided. The agent was courteous, knowledgeable, and made the process seamless. I highly recommend their services and look forward to returning in the future.Thank you Abdul for the great customer service . read more