Very bad waste of time tonight when I went to pick up a BMW that I wasn't told that a foreign…read moresomething dollar deposit that was required in order to rent it and I waited around for the other RENT renting person that rented the car before me to bring back the car and then they brought it back to the wrong location and I'm told 30 minutes and it turned out to be like close to an hour or more that I waited for no reason so I won't be coming back to this location it was very disappointing

I needed a vehicle for the day as mine was in the shop. My online search showed me a different…read morerental company that was a half mile from my house so I started there. That ended up being a bad experience, which led me back to an online search where I found this Enterprise 1 mile away. I called the national number and was quickly connected to a human. That representative was able to confirm the vehicles were available at this location and I was able to make a reservation with ease. Upon arriving, I was promptly greeted and told that the rep would be right with me as they were helping another customer. As soon as it was my turn, the rep thanked me for being patient and quickly and professionally helped me out. The following day I returned the vehicle and was helped out by a different rep. As I was waiting for my turn, this rep was on the phone reassuring a potential customer who apparently had an injury I was otherwise not feeling very well and had concerns about their reservation. The rep was patient, empathetic, and reassured the customer several times. As soon as it was my turn, the rep took care of me promptly and professionally, with a friendly smile and good personality. A shout out to the entire team and management as this reflects a healthy culture. They shout out to Immanuel who checked in when I got there and Salvador who helped me when I returned the vehicle. I will definitely be coming back here next time I need a rental vehicle.

Just finished my year lease with Smart Lease. Fantastic experience from start to finish. The car…read moreworked perfectly without a single issue. I would do again.

I rented a car from Smartlease for 6 months while being a college student in the bay area. For a…read morebusiness that is geared towards "helping out" young professionals and students (people who are often new to car rentals, car ownership, and car insurance), I'm surprised at the consequences I faced for this lease. I'm deeply disappointed in this experience: one that was marketed as low-frills and economical and how Mohamad was polite and reasonable until the time for the car return came. I understand the pressure of our current economy, but cannot condone taking advantage and emotionally manipulating the exact group of customers that would vulnerable to this. The cars at Smartlease are old and delicate and any minor scuffs or scratches that inevitably happen during your lease are not considered "normal wear and tear." If you are looking to rent from Smartlease, you'd hope you can keep the condition of the car 100% perfect or you would have to pay thousands of dollars in damages out-of-pocket (that amount to over 25% of the rental car's value) or pay deductibles through your insurance which significantly increases your premium for years. In my case, I got trapped in Clause 19 of the lease agreement: "If you have not had the repairs made before the Vehicle is returned at the scheduled end of this lease, you will pay the estimated costs of such repairs, even if the repairs are not made prior to Holder's sale of the Vehicle." I had returned the car already, so Mohamad proxied for me at an auto shop (he told me last minute that there were repairs to be made). He gave me the quote that the auto shop deemed, a quote that was much higher than if I had looked to repair these myself (especially since for some damages, I wouldn't have repaired if it were my own car). Then when I asked for a receipt from the auto shop to make sure my money was actually going towards repairing the car, he sent me Clause 19, making clear that it wouldn't be. Instead, the money would be pocketed by Smartlease. This money is equivalent to the price to rent this particular car for 5 more months, nearly as long as I had the car for. As a student, it was difficult for me to find the funds to pay for the upcharged cost and it caused me a great deal of worry. I felt absolutely exploited. In the final communications with him about the repairs, he gaslighted me and would often say that he's been in this industry for a long time, so these processes are industry standard. He used his position of power, knowing I am a student and have little experience, though I can research and have parents and friends who have more experience with cars to validate his claims. When I asked if I could go to the auto shop with him, so we could speak in person and I could be part of the conversation with the auto shop, he called my request weird and unheard of. He said that it's difficult for a first-timer to speak to an auto shop, implying that I don't know how to speak to an auto shop, then threatened that if I wanted to meet him at the auto shop, he doesn't want to come; instead, I would have to handle all of this by myself. But at that time, I was flying home in a week since school had ended and I still needed a proxy. Ultimately, he did not speak to me kindly. The amount of money I have spent for this lease in total could have bought a used car of similar value to the car I had rented. But if I had chosen to buy a used car, I could have resold it.  If you still want to make a short term car lease, I would strongly recommend to avoid Smartlease and the financial, emotional, and temporal cost and search somewhere else.

Here is my experience when I stopped by to pick up rental car…read more The lady at the counter did her thing at her computer. She printed out the rental agreement and handed it to me. Then asked us to follow her to the car. She handed us the keys when she found the car, and then left us, going back inside the Hertz store. There was no "walk around" the car to check for dings or scratches. This was really strange because every other car I've rented, from several other car rental companies, always did this visual inspection. The first thing I noticed was that the car was dirty. The painted part and also the windows. They made no effort to give it a simple spray of water to remove any superficial dirt. Opened the back door to the cargo area and the first thing I noticed was that the back of the seats were dirty (the seats were a light white/beige). The second thing I noticed was that there was no shade for the cargo area, to hide what is put in that area. Most SUVs have this? The next thing I noticed was the Car Registration in the glove box. It showed the registration had expired the month before. Went back inside to ask about it. She said the car registration was updated in the system (computer), but they haven't sent the registration paperwork. She also pointed out that the license plate had a "permanent" registration sticker on it. Fast forward several months when I decided to rent another car through this Hertz location. The process was a little improved since the last time. Overall, Hertz offers a decent price for their car rentals and I will probably rent from them again in the future should the need arise. .

TLDNR: There's an enterprise about a mile away with excellent customer service…read more I needed a rental car because my vehicle was in the shop. I was able to make the reservation online and received a confirmation to pick up the vehicle about a half mile from my house. I arrived at the site to find one customer in the lobby and nobody around to help out. I walked back towards the offices, where I found all the doors closed. About five minutes later person working came into the front door and upon seeing me gave me the head nod but didn't say anything. I actually found this funny as it was so out of character for any customer service. After I greeted him, he asked me what I needed. I handed him my license and the confirmation number and after a couple minutes was informed that they did not have any vehicles on hand. He referred me to the Mountain View location and I asked him if they could give me their number or put me in contact with them. He told me I could look it up online. literally no personality, no customer support, and it seemed like being at work was the last place this guy wanted to be. I went back into the Hertz website to try to get some help from them. After working through all the automated messages, I still could not connect with a human being at the Mountain View location either. At that point, I did another search and was happy to find an Enterprise which was a mile away. That was a five star experience!

Hands down the best car rental operation I've ever been to and certainly the best in the area…read more Attentive, friendly staff; good selection of cars; good prices; easy pick up and drop off.

This place is charging extra even though I called in for extensions they charge me late fee and…read morecharged for 1.5 week time I had the rental car but got charged 3 weeks and the person over the phone can't even explain it , photo shows how much they charged me for 9 days previous charges were paid this in only 9 days charge

Gabriel provided excellent customer service, he was able to turn around my negative experience when…read morereturning the vehicle. He was able to explain and listen, offering a solution with a great attitude. He wanted to ensure I was a returning customer.

One of the best things about Enterprise is that it is local to where I live. I didn't have to deal…read morewith the traffic to get to SJC. The only issue is that this location closes at 6pm. So, one needs to plan accordingly. The staff there is friendly and professional. I had not issues with the vehicle I was given.

This company is a one-stop service! The service is in place. You can sell cars and car rental …read more.. and other services. Customer service attitude is also very friendly and very professional, repair shop master also very patient told me the car status. Recommend everyone to this Auto Force, can speak Chinese！ 这家公司是一条龙服务！服务的非常到位。可以卖车买车和租车...等服务。客服的态度也很亲切又很专业，维修车间的师傅也很耐心的告诉我的车子状况。 推荐大家到这Auto Force,在美帝可以说中文。 走时还送了我一份小礼物呢(^^)

Rented the Bmw i8 and it was amazing. The car ran perfectly fine and the owner was easy to work…read morewith. Only thing I had to do was detail/wash the car as it was dusty when I got it. Other than that, seamless and awesome experience.

We booked through expedia. They made us sign up for some stuff and then they put a $400 hold on my…read morecard without telling us about it. Horrible. Didn't explain anything to us.

National is great at the SJ airport. Easy pick up and drop off but the corkscrew up and down the…read moreramps is pretty gnarly especially if you have a headache. The employees are very nice!

Process and transaction was super easy and fast. I was able to use the enterprise app to reserve a…read morecar and thankfully they had a car available for me! Both Matthew and Khanh were super helpful and A+ for customer service! I would definitely use this branch again in the future and I love the pickup and drop off service they provide!

This Mountain View location is one of my favorite. From the very great management team that is…read morewilling to go above and beyond to help the customer.I cannot say enough great things about this location. So If you are a Mountain View/ Los Altos , Palo Alto or even Menlo Park resident, this location services all these tri cities. So whenever you need a rental car be sure to reach out to this team!!

I rented a car from Peñas Blancas (Nicaragua-Costa Rica border) and returned it to Paso Canoas…read more(Costa Rica-Panama boarder). In Santa Elena one of the tyres went flat. I was able to change the spare tyre and drove to Alamo's airport office in San Jose and literally in 5 minutes I had a new car with no extra payment or anything. Just fantastic service. Thank you Alamo.

Easy process to pick up our car! Head into car rental building and proceed to the Alamo counter. I…read morepicked up the car at 10:00 am and Tara provided excellent service! Professional, respectful and friendly! Props to Tara for being so cheery and helpful :) Why does this make a difference? I flew to San Jose from out of town and was nervous and anxious. Tara took her time answering all of my questions. Again, much mahalos to you, Tara! Go up elevator to floor 6 and proceed to the Alamo cars area. Have my contact to the worker who let me know which cars I could choose from (sedan, Toyota Corrola or similar) I ended up getting a Nissan Sentra for 2 days. Return was also an easy process! Definitely recommend Alamo!

After many rentals in various Hertz locations, we were lucky to stumble upon someone super helpful…read moreat the Toyota dealership in Palo Alto. We rent cars frequently, finding someone helpful is crucial. Simone has made all of the difference and has handled many rentals for both us and friends we've referred. Her service, empathy, knowledge and people skills make a difference. There are Hertz locations worldwide. As we all know by now, it's often not the brand, but the clerks who appear to process your order that can make or break the experience of renting a car. It's been a great treat to have found an excellent clerk right here in our own neighborhood. If you need a rental, go to Toyota's Hertz branch in Palo Alto, and if you're lucky, you'll get Simone! Thanks, Simone, for making the process of renting cars a breeze!

My insurance set everything up with them. When I got there they gave me the wrong vehicle and said…read morethey would provide the correct one the next day. Never happened. They never give back the deposit either. Next time I'll request Enterprise, they have great service. Hertz truly disappointing.