I prepaid for a premium SUV, a Ford Expedition Max, more than two weeks ago, but Budget failed to…read morefulfill its promise. The night before my trip, they called to say my car would be delayed until 11:00 a.m.-12:00 p.m. instead of 10:30 a.m., and I agreed to wait. At 11:00 a.m., an agent called and said the company had sent him a 12-passenger Chevy Express van instead, and that I had to accept it or my reservation would be cancelled. I felt I had no choice but to at least look at the van and try to request a discounted price. The van was old and dirty, and it looked like it had been used in the commission of a crime. It had a strange odor, as if something had decomposed inside, and there were stains on the upholstery that looked like dried blood. It had clearly not been cleaned or vacuumed, and it seemed as if potential evidence from a serious incident could still be present. When I checked the back to see if the seats could be adjusted, a section fell apart, making it look as though a struggle had taken place there. I immediately asked for a refund because there was no way I was going to leave my fingerprints or DNA in that van. It is unbelievable that a rental company can effectively cancel a prepaid reservation, offer such an unacceptable replacement, and derail a trip with nothing more than a simple "sorry."

Please don't rent from budget,They are crooks who take money from your account without your…read moreknowledge saying it's a credit card hold,But they never return my money,They charge you $250 if you don't vacuum the car out and the customer service is the worst.The people on the phones are very mean to African American people.I suggest you rent elsewhere.

On 01 March 2022, I received an email from Avis informing me that the rental car that I had…read morepreviously reserved for the following day in Utah (reserved two months prior) was no longer available.  I had already paid $80 toward this vehicle for collision insurance.   That same day I spoke with an Avis Customer Service representative during a recorded Case Conversation and he specifically advised me to reserve and pay for a similar sized and equipped vehicle at any other rental car company, and that Avis would refund me the difference in price.   On 02 March 2022, I was able to purchase a rental agreement with another company, with a total price paid that was $122.86 more.  I was forced to pay this extra price solely because of Avis carelessly giving our reserved vehicle to another customer. After countless email exchanges with Avis Customer Service, and after being repeatedly denied the ability to speak with a representative, I was finally able to get someone on the phone on 29 March.  During my phone conversation I learned that the initial representative had provided me with false information during my initial phone conversation. Further, Avis went out of their way to make customer service process almost non-existent and difficult to reach. Needless to say, I will never use Avis again, and strongly recommend others to use a different company.

Do not rent from this location. The office is closed. The office use to be located inside Sears…read morebut it closed. Avis is going their business outside. They had a clerk waiting in the vehicle and explained how the sears closed and they are moving but with licensing it's taking awhile. So today we had a return time for 10am. We got here at 940 and it's now 1028, and no worker is here. We have called multiple time the numbers listed, and the greeting says, voicemail is full. Not sure what is happening

Just wanted to post another review about ENTERPRISE RENTAL CAR AT 9111 EUCLID AVE. in Manassas, VA…read more 20110!!! I am giving them FIVE-YEP, COUNT THEM FOLKS-(5) STARS this time around!! Now, take THAT to the bank and SUCK IT! No, seriously, as I posted before, "BIG MAN BLAKE"...aka William B. (if he sees this, he might kill me for posting his legal name..lol) HANDS DOWN, Blake is "Da Man!!" I came into the office on Tuesday afternoon to see him personally because he is just....awesome. Someone covered him with "Awesome Sauce" and then topped it with a big ass cherry on top! lol....I have had a rental car for 5 weeks now...yeah, HELL YEAH that gets expensive!!! Crap, with the amount of rental fees I have paid already I could have BOUGHT the damn car by now!! Actually, that doesn't sound like a bad idea...(.....hey Enterprise!!....y'all take Food Stamps? LMAO-just kidding!!) Haha! You know, this entire location here on Euclid Ave....is NOTHING but "The Cool Kids" (Yes, that is a song by Echosmith)! No, but seriously, I have always had great experiences with Enterprise Rental but THIS SPECIFIC LOCATION is by far THE BEST GROUP OF PEOPLE!! They have the best team here!! Everyone is SO friendly and welcoming!! I wanted to give a shout out to Colin (hope I spelled it correctly with one "L") because when I arrived at the office, BIG BODACIOUS BLAKE was not there at that moment but he was to be back in the office at any moment. Colin asked me if I preferred to wait for BIG BODACIOUS BLAKE or if I was on a time crunch, he could get it squared away for me. I was on a time crunch because I was scheduled to be somewhere by 4:00pm so I told Colin if he didn't mind, yes, I would like to 'GIT 'ER DONE'! He put his big boy boots on and took care of me.....swapped my vehicle out also because the plates expired on 2/29. Gave me a newer car, same size and now a better price now that my Enterprise Plus member # has been applied!!! The representatives at this location truly do go the extra mile for their customers...because I am actual proof of that. They have done nothing short of being wonderful to us and making sure we are all taken care of. There is another person in the office that is super nice also but I do not know HER name! She sits right in front of BEAUTIFUL BODACIOUS BLAKE. So, I wanted to give her a shout-out also. Oh....Hey Colin!! Has anyone ever told you that if you grew your hair out, with that facial hair you have, you kinda look like JESUS?? .....I mean I seem to think so....but that is just my opinion :) I see these negative reviews on here about this location and I call BULLSHIT!!!! NOT THIS LOCATION!!! Someone must have been on drugs or something because ALL of the reps that work here are covered in Awesome Sauce....Blake must have spilled some of his Awesome Sauce and these other reps lapped it up like dehydrated dogs with their tongues hanging out and panting heavily on the hottest days in summer!!! Bottom line: If you need a rental car, SHAME ON YOU if you do NOT go to this location.....I mean they do everything short of wiping your a-hole at this office......which is totally awesome but also kind of weird because THIS TYPE OF AWESOME CUSTOMER SERVICE is UNHEARD of nowadays!!! Out of all of the places in this town called HELL....I mean Manassas....A+++ Customer Service is only at ONE specific joint.....The Enterprise Rental Car Crib on Euclid Avenue. Hey Enterprise Corporate: Give all these effers a raise, would ya??????? Sincerely, ONE HAPPY EFFING CUSTOMER WITH A CLEAN A-HOLE

To whom this is may concern,…read more I am writing this message because my mother, recently rented cars for leisure a few months back. I speak for her as she is a Spanish speaker. Our experience with the 9018 Centreville Rd location was horrible. At first, she rented a Chrysler Pacifica for a couple of days and there was nothing to complain about. Our second car, we had found a pair of socks under the back seat. the third car she rented, a Nissan Sentra, I found a THC pen (seen in the second video below) while I was cleaning out the car for her. The branch told us to stay quiet in turn for a discount. I take 360 videos of every car we get and the employees usually look as well. At some point, she rented a Hyundai Tucson, she initially fell in love with the vehicle and rented it for a month. As it was under her possession, she had caught a flat tire, on the front windshield there was a sticker reading that the tires were due for service. She called me to help her with the spare and in turn, I drove the car back to enterprise as she followed me in her own car. The time we arrived at the location, they switched out the Tucson for a Black Nissan Rogue. She kept the car for 2 weeks and the day we try to renew the car, a white woman told us there was damage to the front bumper that we had caused. The day we received the car, the workers were rushing us because of the time. I was completely shocked to hear this and told the lady, there is no problem if you want to file a claim against her insurance, but I would like to check the cameras to see a clean, non-damaged car. She ran to the back and we waited around 15 minutes until she finally came back to tell us she couldn't give us any information. As I was speaking to her, she was acting bothered by the questions and statements I had for this tough accusation. While we were talking, I kept my utmost respect to this lady, even with the attitude she was giving me. As we were speaking about the damage she asked me, "are you allowed to drive the car yet?" I told her "We're not speaking about if I'm able to drive, we're speaking about damage you are reporting is ours, after you gave us the car without checking it." In turn, she gave my mother a Mazda 3. This Mazda had expired tags (Seen in the first image below.) Two days into the rental, she reported that a "manager" had seen me driving the car, without any evidence or explanation, they told us to return the car. This was very frustrating because I own my own vehicle and my mother rents for personal reasons. I have no business driving the car, I had no hands on that wheel and I would like to see some change. I don't want hush money, I don't want discounts, I want proof and I want this woman to face consequences. As we no longer feel comfortable renting at the location nearest to us, we currently settle our rental needs with Budget and Avis. Thank you for your time! Below I have video of the THC cartridge, a picture of expired stickers and the rental numbers of the following; Tucson, Chrysler, and Mazda3. Thank you and have a blessed day! -Ari Budinich

This location is just adjacent to the Sears Auto Center,…read moreIt's a combined Avis & Budget Rental Car office. Everything went smoothly for the pick up but a little snag on the return. I had ordered an Uber to pick me up after I had returned the car. The Uber arrived but no one was minding the store. I walked around just inside the garage and no one was in sight. Finally I called the number and after several rings the attendant showed up. The Uber driver had to wait a little but it all worked out. Fortunately, I was not in a huge hurry. Overall everything else was fine. This is the only rental car location which is open on Sat and Sun in the Manassas area

Reserved a 7 pax SUV online for multi-day rental. Arrived to pick it up and the SUV they tried to…read morerent me had significant damage (including a piece of the exterior passenger door that was completely torn off) along with a filthy vehicle interior. They said they had no other vehicles and declined to get me a vehicle from another location or bring me a different vehicle when one became available, so I canceled the reservation and left. I will not rent from them in the future.

BEST DETAIL JOB I'VE GOTTEN! The guys at Novare Auto were…read moresuper knowledgable and friendly. Will definitely go here again in the future. 10/10 recommend to anyone who wants a nice detail job. They have a variety of services.

From the owner: Paint correction, paint protection, ceramic coating, and auto detailingread more

Finding a good auto shop can be frustrating, exasperating, and hands down difficult. I recently…read moremoved to the area and this place is nearby and had good reviews so I figured I would give them a shot. They have been wonderful!! First, I called and scheduled an oil change and emissions on one of our cars. It was scheduled for two days later. Dropped it off, waited about 30-40 min and then done! Best of all they did not try to make me do a bunch of unnecessary things. Paid and I was out. $99 for an all synthetic oil change was very reasonable. Second, I had two flat tires. I had my insurance roadside tow my car down the street here. They called to let me know one could just be repaired but the other one should be replaced. We replaced both tires and got an oil change. Everything was done by the next morning. Prices were reasonable and service impeccable. They picked me up to get the car. Timmy always provides above and beyond customer service and really makes you feel like a valued customer. I have been to so many auto shops in Loudoun County and none were as honest and convenient! I'm so glad we found a reliable place nearby with such excellent service!

I've been here numerous times now, probably 3-5 times total. Including right this moment . Even…read morethough they're a few mins past closing time, they gladly took me . Most people have an attitude and are rude when you come in a business while closing . Not these guys. 11 out of 10 stars. Always find and fix the issue fast and with great care . Zero complaints . Friendly smiling staff as well! Definitely recommend .

Last weekend I bought my second car from Insiders Auto in four years! My credit is much less than…read moreperfect but they were able to work with me regarding the financing so I could get the car I wanted! The whole process start to finish was only two hours! Service was excellent, Faisal, Alex and A.J. were great and even followed up with me afterwards. I will continue to buy my cars from Insiders!!!

I purchased a used 2024 Ford Transit from Insider Auto #2 in December, paying over $31k,…read morespecifically because I wanted the peace of mind of buying from a dealership instead of a private seller. Unfortunately, that peace of mind was not delivered. Because the vehicle was purchased in Virginia, I was later told that Insider Auto #2 could not handle the Maryland inspection, and that I would need to take care of it myself. When I attempted the Maryland state inspection, the van failed due to a Check Engine light, with multiple diagnostic codes, on a vehicle with less than 30 days since purchase. When I escalated the issue and spoke directly with Guillermo (manager), the response was essentially that "these things happen" and that I would have to deal with it on my own. This is not what most buyers expect when purchasing a vehicle from a licensed dealer--especially a work vehicle like a Ford Transit. Yes, it's a used vehicle, but buying from a dealer should come with accountability and post-sale support, particularly when problems appear immediately after purchase and prevent inspection and registration. I'm leaving this review to be transparent with future buyers: If you're considering Insider Auto #2 and any of its affiliates, make sure you clearly understand what support (if any) you'll receive after the sale, especially if you are registering the vehicle out of state. Be aware and do your due diligence.

I was able to find the exact vehicle I had been searching for over the past 2 months. I worked…read morewith Farhan (Sales Manager) on the purchase of my 2016 Jeep Wrangler Unlimited and it went off without any problems. This vehicle was shown with over 40 photos and it didn't miss anything. This Wrangler was exactly as described and in perfect condition. They worked with me on my trade and it went off without any issues. They have a rather nice assortment of vehicles, something for everyone's taste. The prices are pretty firm, don't expect to much of a possible reduction in the price that is listed. I was able to take the 2016 Jeep Wrangler out for a test drive without anyone else in it except for myself. I had time to completely look it over inside, out and under. I had worked financing before I got there, so the entire process once I decided on the vehicle for sure only took about 35 minutes. Great Experience and look forward to another car from in the future. Oh did I not say they are 2 hours north of me and I drove up at 9am and was home at 2pm (2 hour drive each way)

My 21yo son has been wanting to buy an Audi for sometime and we found Autotrademark online. My son…read morecame from Norfolk and dealt with Farhan and he couldn't have been happier! He made the transaction very smooth and highly recommend this company. Great price and very well represented car online.